Rackable Systems OmniStor 4700S Series, User Manual

Page: 68 / 108

Chapter 5 - Troubleshooting
General Enclosure Problems
56
Fails to power on. (AC PSU) Faulty power cord.
(DC PSU) Faulty power cable.
Faulty power supply.
(AC PSU) Replace the power cord.
(DC PSU) Replace the power cable.
Identify the failed PSU, see “Replacing an
AC Power Supply” on page 67.
If the enclosure is not responding, contact
your service provider.
(Microsoft Windows
Only)
Logical Drives are not
showing up at the OS
level disk management
after creation.
A design limitation of the
current implementation of
Scsiport.sys in Microsoft
Windows 2000 and Windows
Server 2003. Access the disk tools by selecting
Computer Management and choosing Disk
Management.
Click the Action menu and select Rescan
Disks.
Wait several minutes. (There is no
indication of the status of the scan, so give
it some time.)
Click the Action menu and select Rescan
Disks again. The logical drive will now be
displayed.
(Microsoft Windows
Only)
A logical drive was
created and formatted.
The logical drive is
removed and a new
logical drive created using
part or all of the space
from the previously
removed logical drive.
The logical drive fails to
format.
A design limitation of the
current implementation of
Scsiport.sys in Microsoft
Windows 2000 and Windows
Server 2003. Access the disk tools by selecting
Computer Management and choosing Disk
Management.
Locate the “New Volume” that represents
the newly created logical drive. Right click
with your mouse on the volume and select
“Format.”
The format most likely will fail. This is due
to header information from the previous
volume.
Click the Action menu and select Rescan
Disks.
Select the “New Volume” again and right
click with your mouse and select “Format.”
The format should complete successfully.
And the disk volume should now be
available.
Symptom Reason Solution