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Chapter 8: Alerts
Quantum DXi4700 User’s Guide
184
To access the
Service Tickets
page, click the
Alerts
menu, and then click the
Service Tickets
tab (see
).
Figure 120:
Service Tickets Page
The
Service Tickets
page displays the following information about open service tickets:
Ticket
The service ticket number.
Request ID
The Request ID of the ticket.
State
The current status of the service ticket (
Open
or
Closed
).
Priority
The priority level of the service ticket (
Low
,
Middle
, or
High
).
Last Update
The date when the service ticket was last updated by the system.
Details
A brief description of the service ticket.
Close All
Click to close all open service tickets.
Show Tickets
Select an option to display
Open
tickets,
Closed
tickets, or
All
tickets.
Get individual ticket
To display a specific ticket in the list, enter a ticket number and click
Apply
.
Note:
Click a column heading to sort the rows in the table by that column. Click the column heading
again to reverse the sort order.
Tasks
Use the
Service Tickets
page to perform the following tasks: