Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum DX-Series User’s Guide
100
Hardware Problems
4
Table 29
describes corrective actions for problems occurring with the
system hardware.
Table 29 Hardware Problems
Problem
Corrective Action
The system does not
power on.
Make sure the power cords are connected
to a grounded electrical outlet and the
power switches located on the back of the
power supplies are on.
The backup
application does not
see any tape drives.
You MUST accept the license agreement
from the GUI prior to operating the
DX-Series system, see
Connecting to the
Controller
on page 115. Also ensure that
tape drives are properly mapped in the
config, Fibre Channel, Device mappings
web page (see
Configuring the Fibre
Channel Options
on page 55).
One power supply is
not functioning.
Contact your Quantum Customer Support
representative for a power supply
replacement.
Both power supplies
are not functioning.
Contact your Quantum Customer Support
representative for a power supply
replacement.
One fan is not
operating.
Contact your Quantum Customer Support
representative for a fan replacement.
Two fans are not
operating.
Caution:
Turn the system off
immediately! The system will
overheat without two fans
functioning.
Contact your Quantum Customer Support
representative for a fan replacement.
