StorageCare Guardian
Quantum DX-Series User’s Guide
xix
• Quantum Remote Software Update - Distributed software update
capability allows fast updates to agent software and Quantum
hardware installed at customer sites
• Real-time Data Collection - Instant on-demand or scheduled
diagnostic data collection from Quantum products as well as the
ability to run user-defined data collection scripts from agent.
• Access Management - Customer has full control over Quantum's
access rights and privileges.
• Audit Logging - Audit logs are kept for all communications to and
from the agent.
How it works:
0
1
Customers can download the
StorageCare Guardian
agent software
from
http://www.quantum.com/guardiandownload.
2
Customer installs the
StorageCare Guardian
agent on any Windows
2000/2003/XP or Solaris 8/9 server located at the customer’s site.
3
The
StorageCare Guardian
agent monitors Quantum products, and
provides information and updates to the Quantum Enterprise Server
that resides at Quantum Support.
4
If an error or problem is detected, Quantum queues a request to the
StorageCare Guardian
agent for data collection or real-time access to
the system.
5
The
StorageCare Guardian
agent checks access policy settings to
determine if access is allowed.
6
If approved, the information is transferred to Quantum, or a remote
connection is initiated.
7
Quantum Support will diagnose the problem and, if necessary, send
the needed parts and/or field personnel to resolve the issue.
Quantum can identify if the backup problem is not associated with
the Quantum device and then direct the customer to resolve the issue
with appropriate third-party vendor.
