Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum DX-Series User’s Guide
102
Fibre Channel Network
Problems
4
Table 31
describes corrective actions for problems occurring with the
Fibre Channel network.
Table 31 Fibre Channel
Network Problems
DX-Series system is
not visible on the
Ethernet network.
Try to ping the DX-Series system IP
address from a host on the same network.
If the ping reports round trip times, the
DX-Series system is active. If not, check the
cables, switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see the Preface for contact
information).
Web browser stalls
when using Netscape
version 4.76 to access
the management
pages.
Upgrade your version of Netscape to 7.1 or
later. You can download this software
from
http://www.netscape.com.
Java applets do not
appear.
Download and install the latest updates for
your browser.
Problem
Corrective Action
The Fibre Channel
link lights on the
DX-Series controller
are not lit when a
cable is connected to
a hub or switch.
Check to make sure the Fibre Channel
cable is not damaged: Replace the cable.
Fibre Channel controller, switch, or hub is
damaged.
Windows cannot see
the robot or tape
drives with JNI Fibre
Channel HBA.
See
Host Bus Adapter Settings
for HBA
information.
Problem
Corrective Action
