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Quantronix CUBISCAN 325, Service Manual

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Quantronix CUBISCAN 325 Service Manual Download Page 21

DIAGNOSTICS

Miscellaneous errors

 

Cubiscan 325 Service Manual   

   

  1 1

Touchscreen is not functioning 

Complete the following steps if the touchscreen is frozen, behaving erratically, or responding 
poorly.

1. Reboot the Cubiscan 325.

2. Make sure the display cable is securely plugged in at both ends.

3. Is the touchscreen surface damaged? If the touchscreen is damaged, you may require a 

replacement part. Contact Cubiscan Technical Assistance at 801.451.7000 to obtain a 
replacement part.

4. Calibrate the touchscreen. 

5. Temporarily remove the SD card. For instructions on how to remove the SD card, see 

“Updating the Firmware” on page 19

. You may not need to update the firmware, first try 

simply removing the card for a moment. If doing this does not correct the problem, continue 
on to step 6 below.

6. Update the firmware using the serial method. For information on how to do this, see 

“Updating firmware via a serial connection” on page 20

.

7. Check the touchscreen to circuit board wires. If any of these wires are damaged or pinched 

you may need a replacement touchscreen. Refer to Figure 4 below. 

8. If, after completing the above steps, the touchscreen is still not responding, please contact 

Cubiscan Technical Assistance at 801.451.7000.

Figure 4

Touchscreen cables

Cables

Summary of Contents for CUBISCAN 325

Page 1: ...CUBISCAN 325 Service manual Version 1 0 Quantronix Inc Cubing and weighing systems 380 South 200 West P O Box 929 Farmington Utah 84025 U S A Phone 801 451 7000 Website http www cubiscan com...

Page 2: ...copyrights Cubiscan 150 measurement products are protected by one or more of U S Patents Re42 430 and D490 328 and foreign patents Cubiscan 110 measurement products are protected by one or more of U...

Page 3: ...may dispose of or scrap the product This is a factory warranty and any defective components mechanical or electrical will be repaired or replaced at the discretion and authorization of Seller at Selle...

Page 4: ...ED TO LOSS OF USE LOSS OF REVENUE LOSS OF ACTUAL OR ANTICIPATED PROFITS INCLUDING LOSS OF PROFITS ON CONTRACTS LOSS OF THE USE OF MONEY LOSS OF ANTICIPATED SAVINGS LOSS OF BUSINESS LOSS OF OPPORTUNITY...

Page 5: ...ate speed warning 9 Return gate to home error 9 Miscellaneous errors 10 Frozen or not functioning 10 Ready indicator not lighting 10 Touchscreen is not functioning 11 Scale errors 12 Dashes in weight...

Page 6: ...the motherboard 38 Replacing the power supply 39 Replacing the scale card 41 Replacing the load cell summing board 43 Replacing a load cell 44 Replacing Adjusting carriage assemblies 47 APPENDIX A CO...

Page 7: ...mode 71 Test 72 Units 73 Values 74 Weight units 76 Zero 76 TCP IP communications setup command set 77 TCP IP command set summary 78 Read gateway address 78 Set gateway address 79 Read IP address 80 S...

Page 8: ...13 SD card 20 Figure 14 Remove center cover 20 Figure 15 Controller lid screws 20 Figure 16 Jumper 1 21 Figure 17 Jumper 2 21 Figure 18 Remove center cover 23 Figure 19 Load cell summing box 23 Figure...

Page 9: ...er cover 36 Figure 46 Controller box 36 Figure 47 Controller Box Connectors 37 Figure 48 Remove center cover 38 Figure 49 Controller box screws 38 Figure 50 Controller box connectors 38 Figure 51 Moth...

Page 10: ...er cover 44 Figure 71 Load cell summing box 45 Figure 72 Wires drawing 45 Figure 73 Load cell cable nut 45 Figure 74 Load cell cable attachments 45 Figure 75 Metal attachments 46 Figure 76 Load cell b...

Page 11: ...he following sections Booting process errors on page 2 Dimensional errors on page 4 Gate movement errors on page 8 Miscellaneous errors on page 10 Scale errors on page 12 The figure below shows parts...

Page 12: ...tep if rebooting the system doesn t work 3 Verify that an SD card is installed The SD card is located in the controller box Remove the SD card and make sure that the param txt file is installed For in...

Page 13: ...ngs can be configured under Menu Configure Ethernet This may fail in DHCP mode This will fail if no cable is connected 1 Make sure that the Ethernet cable is securely connected at both ends 2 Try plug...

Page 14: ...e shape such as clothing then it is able to change shape Measurements taken after an object has changed shape will reflect the current state of that object 3 If there are any invalid yellow shapes in...

Page 15: ...layed on the LED beam bars If too many LED s are masked the Cubiscan 325 will not be able to measure objects To run the masking test start with the gate in the home position right side and slowly move...

Page 16: ...ose Gate Page 2 of 3 From this screen you can run a masking test to mask LED s that may be malfunctioning You should only run this test if 3 or less of the LED s are not working Do not run the masking...

Page 17: ...ration Enable the Filter Mode checkbox This will cause the Filter mode option to be enabled on the Home screen where you can enable or disable it easily Filter Mode only measures the largest item dete...

Page 18: ...he problem continue on to step 3 3 Check the encoder magnetic strip and see if it is visibly damaged or peeled up Contact Cubiscan at 801 451 7000 if you need a replacement part 4 Check the gap betwee...

Page 19: ...t control gate movement may need to be adjusted or replaced For instructions on how to do this see Replacing Adjusting Carriage Assemblies on page 48 4 If after completing the above steps the gate doe...

Page 20: ...left side Remove the two center cover thumb screws that are located on the right side of the system Slide the center cover to the left so that you can access the controller Use a 5 64 Allen wrench to...

Page 21: ...the SD card For instructions on how to remove the SD card see Updating the Firmware on page 19 You may not need to update the firmware first try simply removing the card for a moment If doing this do...

Page 22: ...complete the following steps Middle dashes can sometimes mean that there is no communication with the scale To verify that the Cubiscan 325 is communicating with the scale go to Menu Diagnose Scale I...

Page 23: ...latform and zero the Cubiscan 325 by tapping the Zero button that is found on the main screen If an accurate weight is not displayed in the weight field continue on to the next step 8 Calibrate the sc...

Page 24: ...ld be about a 2mm gap between the bolts If needed adjust the bottom bolt with a wrench 6 Make sure that all the controller box cables are securely attached 7 Make sure that all load cell summing box c...

Page 25: ...re weight readings inaccurate When calibrating the scale the Cubiscan 325 must be stable with no movement of the platform such as that caused by vibration or air movement Scale calibration Take the fo...

Page 26: ...ale calibration Cubiscan 325 Service Manual 1 6 3 The following screen is displayed Clear the scale of all objects and tap Next to continue Figure 6 First scale calibration screen Figure 7 Second scal...

Page 27: ...biscan 325 platform roughly in the center An example is shown below 5 Tap Next to continue 6 You have finished calibrating the scale Tap HOME to return to the home screen or if you would like to try c...

Page 28: ...an the glass platform remove it from the Cubiscan 325 Clean both sides of the platform thoroughly with a clean damp cloth You can use small amounts of glass cleaner to clean the glass if necessary mak...

Page 29: ...ubiscan 325 s firmware using the SD card Items needed 5 64 Allen wrench CS325 bin file Complete the following steps to update the firmware with the SD card 1 Power the Cubiscan 325 off 2 Move the gate...

Page 30: ...boards 14 Once the Cubiscan reports Firmware Update Complete tap Reset The Cubiscan will reboot with the new firmware 15 Move the jumper back to the Protected mode Moving the jumper to the Protected...

Page 31: ...Refer to Figure 14 Move the jumper from the Exec mode to the Kernel mode 7 Move the second jumper from the Protected mode to the Write mode Refer to Figure 15 8 Connect the USB to serial adapter to t...

Page 32: ...ode 18 Move the jumper back to the Exec mode 19 Replace the controller lid and the screws 20 Slide the center cover back into place and tighten the thumb screws 21 Restart the Cubiscan 325 22 To confi...

Page 33: ...ure that there is no air blowing on the Cubiscan 325 as this can disrupt the balancing process 2 Zero the scale by tapping the Zero button located on the main screen 3 On the Cubiscan 325 s touchscree...

Page 34: ...POT by turning it at least 25 times in the same direction Then turn the POT the opposite direction 12 times The POT should now be centered 8 Place the 25 lb weight on each corner of the Cubiscan 325...

Page 35: ...load cells are balanced 13 Replace the load cell summing box lid and screw it into place 14 Slide the center cover back into place and tighten the thumb screws 15 When everything has been replaced an...

Page 36: ...35 Replacing the controller box on page 36 Replacing the motherboard on page 38 Replacing the power supply on page 39 Replacing the scale card on page 41 Replacing the load cell summing board on page...

Page 37: ...re two height receiver boards that can be replaced the top and bottom board Make sure you replace the correct board 4 Disconnect the ribbon cables by simultaneously pushing the tabs located on each en...

Page 38: ...iscan should now be functioning normally Replacing a height transmitter board This section describes how to replace a height transmitter board on the Cubiscan 325 Items needed Regular and small Philli...

Page 39: ...the power cables and receive ribbons as indicated in Figure 21 and Figure 22 Make sure the ribbon cables have been firmly locked into place with both tabs securely snapped 10 Replace the gate cover an...

Page 40: ...eeded remove the front gate cover to make sure that no cables are caught on the sliding tray 6 As you keep pulling the tray out unplug the two ribbon cables that are connected on the underside of the...

Page 41: ...inched then replace the gate cover and screw it into place 18 Power the Cubiscan 325 on 19 You now need to run a threshold test Go to Menu Diagnose Gate Move the gate to the middle of the Cubiscan and...

Page 42: ...to the back of the Cubiscan If you are replacing the board closer to the front of the Cubiscan make sure that jumper is set to the 2 position An example of the jumper in position 3 is shown in Figure...

Page 43: ...remove the two screws shown in Figure 30 that hold the encoder in place 7 Cut the two zip ties holding the encoder cable in place 8 Using the Phillips screwdriver remove the two screws holding the ca...

Page 44: ...to place 19 Plug and screw the gate power and encoder cables back into place Refer to Figure 33 20 Screw the ribbon cables back into place 21 Power the Cubiscan 325 on 22 Move the gate slowly back and...

Page 45: ...near guide The magnet should extend until it is underneath the encoder The magnet should be roughly centered on the width of the linear guide equal parts of the linear guide should show on each side o...

Page 46: ...wist the cable lock so that the cables are locked together 10 Slide the center cover back into place and tighten the thumb screws 11 Power the Cubiscan 325 back on Replacing the controller box This se...

Page 47: ...nd encoder cables unscrew the cables and pull them straight out 5 Disconnect the ground cable by using a 5 16 wrench to remove the nut 6 Slide the controller box to the right if you are facing the fro...

Page 48: ...wrench remove the 14 screws holding the controller box lid in place and remove the lid See Figure 43 5 Disconnect the following cables that are connected to the outside of the controller box See Figur...

Page 49: ...section describes how to replace the power supply The power supply is located in the controller box Handle the power supply with care Items needed 5 64 Allen wrench Phillips screwdriver Pliers Replac...

Page 50: ...cables attached to the power supply You may need to use pliers to remove the ground cable connection See Figure 50 11 Using the Phillips screwdriver remove the screw holding the power supply cage lid...

Page 51: ...the scale card 1 Power the Cubiscan 325 off 2 Remove the two center cover thumb screws that are located on the right side of the system See Figure 52 3 Slide the center cover to the left so that you...

Page 52: ...rd and screw it into place 10 Screw the load cell summing board in place 11 Reconnect the load cell summing cable 12 Replace the load cell summing box lid and screw it in place 13 Slide the center cov...

Page 53: ...ccess the load cell summing box 4 Use the 5 64 Allen wrench to remove the eight screws holding the load cell summing board lid in place and remove the lid Refer to Figure 58 5 Disconnect the load cell...

Page 54: ...or instructions on this process see Balancing the Load Cells on page 23 16 Calibrate the Cubiscan 325 See Scale Calibration on page 13 for calibration instructions Replacing a load cell This section d...

Page 55: ...e damaged load cell cable 7 Remove the nut holding the load cell cable in the load cell summing box using the 7 16 wrench Refer to Figure 67 8 Remove the cable from the load cell summing box and use t...

Page 56: ...using the same route observed in an earlier step 17 Use zip ties to secure the load cell cable in place 18 Use the metal attachments and attach them to the new load cell cable Refer to Figure 68 and F...

Page 57: ...teps to replace or adjust a carriage assembly 1 Using a 5 32 Allen wrench remove the two screws holding the wheel set in place that you need to adjust or replace Refer to Figure 73 2 Remove the wheel...

Page 58: ...g These command sets can also be used in the actual cubing and weighing process The TCP IP command set summary on page 78 lists the commands used to set up the Cubiscan 325 for TCP IP communications w...

Page 59: ...for the default Ethernet port settings The Ethernet port can be configured via this command set or through the touch interface Commands exist to configure the Port IP address Subnet address and Gatewa...

Page 60: ...port cable pin assignments The Cubiscan 325 includes a USB 2 0 type B connector as shown below The following table shows the USB 2 0 type B connector pin assignments It is configured as a communicati...

Page 61: ...nd has a Command field and an optional Data field For example STX COMMAND DATA ETX CR LF All commands receive either an Acknowledge response ACK or a Negative Acknowledge response NACK An ACK includes...

Page 62: ...can 100 compatible measure mode M 4Dh 53 Dimension units 22h 55 Emitter toggle e 65h 56 Factor table f 66h 57 Factor toggle F 46h 58 Flash firmware l 6Ch 59 Gate measure m 6Dh 59 Identification Serial...

Page 63: ...command Alpha b 62h 3 1 End of text Control ETX 03h 4 1 Carriage return Control CR 0Dh 5 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Build command Alpha b 62h 3...

Page 64: ...idth Numeric 000 0 999 91 25 1 Comma Alpha 2Ch 26 1 Height identifier Alpha H 48h 27 5 Height Numeric 000 0 999 91 32 1 Comma Alpha 2Ch 33 1 Dimension unit Alpha E M 45h or 4Dh 34 1 Comma Alpha 2Ch 35...

Page 65: ...t Control ETX 03h 7 1 Carriage return Control CR 0Dh 8 1 Line feed Control LF 0Ah Pos Len Description Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Dim unit command Alpha 22h 3...

Page 66: ...ter command Alpha e 65h 3 1 End of text Control ETX 03h 4 1 Carriage return Control CR 0Dh 5 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Emitter command Alpha e...

Page 67: ...9999 7 1 Comma Alpha 2Ch 8 4 Int In Lb Numeric 0000 9999 12 1 Comma Alpha 2Ch 13 4 Dom In Kg Numeric 0000 9999 17 1 Comma Alpha 2Ch 18 4 Int In Kg Numeric 0000 9999 22 1 Comma Alpha 2Ch 23 4 Dom Cm Lb...

Page 68: ...ormat 1 1 Start of text Control STX 02h 2 1 Fact toggle command Alpha F 46h 3 1 Dom Int l Alpha D I 44h or 49h 4 1 End of text Control ETX 03h 5 1 Carriage return Control CR 0Dh 6 1 Line feed Control...

Page 69: ...nd of text Control ETX 03h 4 1 Carriage return Control CR 0Dh 5 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Flash command Alpha f 66h 3 1 Acknowledge Alpha A 41...

Page 70: ...ight identifier Alpha K 4Bh 36 6 Weight Numeric 00 000 99 9992 42 1 Comma Alpha 2Ch 43 1 Dim wgt identifier Alpha D 44h 44 6 Dim weight Numeric 000 00 999 991 50 1 Comma Alpha 2Ch 51 2 Wgt Dim wgt uni...

Page 71: ...02h 2 1 ID Serial command Alpha I 49h 3 8 Serial number Numeric 00000000 99999999 11 1 End of text Control ETX 03h 12 1 Carriage return Control CR 0Dh 13 1 Line feed Control LF 0Ah Acknowledge format...

Page 72: ...00 9999 7 1 Comma Alpha 2Ch 8 4 Y coordinate Numeric 0000 9999 12 1 End of text Control ETX 03h 13 1 Carriage return Control CR 0Dh 14 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text C...

Page 73: ...ge ASCII Command format 1 1 Start of text Control STX 02h 2 1 Location ID command Alpha L 4Ch 3 6 Location ID Alpha 000000 ZZZZZ 9 1 End of text Control ETX 03h 10 1 Carriage return Control CR 0Dh 11...

Page 74: ...ontrol LF 0Ah Negative acknowledge format 1 1 Start of text Control STX 02h 2 1 Model command Alpha 21h 3 1 Neg acknowledge Alpha N 4Eh 4 1 End of text Control ETX 03h 5 1 Carriage return Control CR 0...

Page 75: ...Description Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Save command Alpha 2Eh 3 1 End of text Control ETX 03h 4 1 Carriage return Control CR 0Dh 5 1 Line feed Control LF 0A...

Page 76: ...n codes are defined below Pos Len Description Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Scale calibration Alpha S 53h 3 6 Test weight value Numeric 010 00 025 00 9 1 End of...

Page 77: ...urn Control CR 0Dh 5 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Build command Alpha s 73h 3 1 Acknowledge Alpha A 41h 4 1 Weight identifier Alpha K 4Bh 5 6 Wei...

Page 78: ...TX 03h 4 1 Carriage return Control CR 0Dh 5 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Scrape command Alpha a 61h 3 1 Acknowledge Alpha A 41h 4 1 End of text C...

Page 79: ...Size Numeric 000 500 11 n Data Binary 11 n 1 End of text Control ETX 03h 12 n 1 Carriage return Control CR 0Dh 13 n 1 Line feed Control LF 0Ah Negative acknowledge format 1 1 Start of text Control STX...

Page 80: ...mmand Alpha P 50h 3 1 Neg acknowledge Alpha N 4Eh 4 1 End of text Control ETX 03h 5 1 Carriage return Control CR 0Dh 6 1 Line feed Control LF 0Ah Pos Len Description Type Range ASCII Command format 1...

Page 81: ...h 5 1 Carriage return Control CR 0Dh 6 1 Line feed Control LF 0Ah Pos Len Description Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Smallest box command Alpha j 6Ah 3 1 End of...

Page 82: ...Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Self test command Alpha T 54h 3 1 End of text Control ETX 03h 4 1 Carriage return Control CR 0Dh 5 1 Line feed Control LF 0Ah Ack...

Page 83: ...ge format 1 1 Start of text Control STX 02h 2 1 Units command Alpha U 55h 3 1 Acknowledge Alpha A 41h 4 1 Dimension units Alpha E M 45h or 4Dh 5 1 Weight units Alpha E M 45h or 4Dh 6 1 Factor units Al...

Page 84: ...alues command Alpha V 56h 3 1 Acknowledge Alpha A 41h 4 4 Length DBW Numeric 00 0 99 9 8 1 Comma Alpha 2Ch 9 4 Width DBW Numeric 00 0 99 9 13 1 Comma Alpha 2Ch 14 4 Height DBW Numeric 00 0 99 9 18 1 C...

Page 85: ...odel number Alpha 50 100L 89 1 Comma Alpha 2Ch 90 3 Scale capacity English Numeric 000 999 50 10 20 30 100 100 150 20 1 93 1 Comma Alpha 2Ch 94 5 Firmware version Alpha 0 000 9 999 99 1 Future growth...

Page 86: ...scription Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Wgt unit command Alpha 23h 3 1 English or Metric Alpha E M 45h or 4Dh 4 1 End of text Control ETX 03h 5 1 Carriage retur...

Page 87: ...ubiscan 325 for TCP IP communication is performed through the RS 232 C serial communications port using the following commands Pos Len Description Type Range ASCII Command format 1 1 Start of text Con...

Page 88: ...ss I 7Eh 49h 81 Set subnet address M 40h 4Dh 82 Set MAC address M 7Eh 4Dh 83 Read port P 40h 50h 84 Set port P 7Eh 50h 84 Read subnet address N 40h 4Eh 85 Set subnet address N 7Eh 4Eh 86 Pos Len Descr...

Page 89: ...ha 7Eh 3 1 Gateway address command Alpha G 47h 4 1 Neg acknowledge Alpha N 4Eh 5 1 End of text Control ETX 03h 6 1 Carriage return Control CR 0Dh 7 1 Line feed Control LF 0Ah Pos Len Description Type...

Page 90: ...ption Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Read command Alpha 7Eh 3 1 IP address command Alpha I 49h 4 1 End of text Control ETX 03h 5 1 Carriage return Control CR 0Dh...

Page 91: ...R 0Dh 7 1 Line feed Control LF 0Ah Pos Len Description Type Range ASCII Command format 1 1 Start of text Control STX 02h 2 1 Set command Alpha 40h 3 1 IP address command Alpha I 49h 4 7 15 or n IP add...

Page 92: ...ontrol CR 0Dh 6 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Read command Alpha 7Eh 3 1 MAC address command Alpha M 4Dh 4 1 Acknowledge Alpha A 41h 5 12 MAC addr...

Page 93: ...X 03h 18 1 Carriage return Control CR 0Dh 19 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Set command Alpha 02h 3 1 MAC address command Alpha M 4Dh 4 1 Acknowled...

Page 94: ...processes on most systems Ports 49152 through 65535 are called dynamic and or private ports and are free for use It is recommended that the Cubiscan 325 TCP port be set to a Pos Len Description Type R...

Page 95: ...rol ETX 03h 5 n 1 Carriage return Control CR 0Dh 6 n 1 Line feed Control LF 0Ah Acknowledge format 1 1 Start of text Control STX 02h 2 1 Set command Alpha 40h 3 1 Port command Alpha P 50h 4 1 Acknowle...

Page 96: ...N 4Eh 4 1 Acknowledge Alpha A 41h 5 7 15 or n IP address Alpha 0 0 0 0 to 255 255 255 255 5 n 1 End of text Control ETX 03h 6 n 1 Carriage return Control CR 0Dh 7 n 1 Line feed Control LF 0Ah Negative...

Page 97: ...d Alpha N 4Eh 4 1 Acknowledge Alpha A 41h 5 1 End of text Control ETX 03h 6 1 Carriage return Control CR 0Dh 7 1 Line feed Control LF 0Ah Negative acknowledge format 1 1 Start of text Control STX 02h...

Page 98: ...d receive PCB 4 12844 Infrared transmit PCB 4 13340 Proximity sensor 1 13351 1 amp fuse 2 13372 Load cell summing PCB 1 13411 USB to Ethernet adapter 1 13624 Calibration cube 5 x 3 x 2 1 14066 Levelin...

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