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Quantronix CubiScan 110-T, Operation And Technical Manual

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Troubleshooting

Diagnostics

CubiScan 110-T

48

Diagnostics

This section describes the diagnostic capabilities of the CubiScan 110-T.

Scale Diagnostics

Complete the following steps to view the scale diagnostics.

1. From the home screen, tap 

DIAGNOSE

.

2. The diagnostic menu is displayed at the bottom of the screen. Select the 

Scale

 option if it is not already selected.

From this screen you can view the diagnostic scale values.

Figure 47

Home Screen

Figure 48

First Scale Diagnostic Screen

Summary of Contents for CubiScan 110-T

Page 1: ...Operations and Technical Manual Version 1 0 Quantronix Inc Cubing and Weighing System 380 South 200 West P O Box 929 Farmington Utah 84025 U S A Phone 1 801 451 7000 Fax 1 801 451 0502 Web Site http w...

Page 2: ...reign patents CubiScan 125 measurement products are the subject of U S Patent 8 928 896 Another U S patent is pending CubiScan 225 measurement products are the subject of a pending U S patent applicat...

Page 3: ...corporate improvements in material and design of its products without notice and is not obligated to incorporate the same improvements in equipment previously manufactured Exclusions and Limitations T...

Page 4: ...Y AND ANY COSTS OF RECOVERING PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH SELLER PRODUCTS CONSUMER PROTECTION LAWS FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR R...

Page 5: ...n 10 Ethernet Connection 11 Serial Connection 12 Connecting to a Barcode Scanner Optional 13 Installing Qbit Optional 15 Setup Checklist 15 Chapter 3 Operation 17 Before You Begin 17 Cubing and Weighi...

Page 6: ...puter Error Messages 42 About 43 Version 43 Scale Audit 44 MDMD Audit 45 Diagnostics 48 Scale Diagnostics 48 Sensor Diagnostics 50 Touchscreen Diagnostics 52 Appendix A Communications Protocol 54 Seri...

Page 7: ...16 Configure Units 24 Figure 17 Home Screen 25 Figure 18 Configure Ethernet 25 Figure 19 Home Screen 26 Figure 20 Configure Ethernet 27 Figure 21 Home Screen 29 Figure 22 Scale Calibration Menu 30 Fig...

Page 8: ...ure 42 Home Screen 45 Figure 43 About MDMD Audit 46 Figure 44 Home Screen 46 Figure 45 About Alibi 47 Figure 46 Alibi Memory 47 Figure 47 Home Screen 48 Figure 48 First Scale Diagnostic Screen 48 Figu...

Page 9: ...e load cell and sensors are controlled by a proprietary Quantronix controller The controller load cell and support circuitry are located in the base of the CubiScan 110 T The CubiScan 110 T has been d...

Page 10: ...fications Electrical Voltage 100 240 VAC 47 63 Hz Current 1 05 A maximum current draw 0 15 A typical Power Supply External switching 12 V DC 3 75 A Measuring Capacities Minimum Package Dimensions 0 5...

Page 11: ...24 in 81 x 60 cm Total Footprint Required 43 x 34 in 109 x 86 cm Height 47 in 119 cm Shipping Weight 256 lb 116 kg Net Weight 78 lb 35 kg Shipping Dimensions 52 x 50 x 18 in 132 x 127 x 46cm User Inte...

Page 12: ...age 6 Adjust the shipping bolts page 7 Place the CubiScan where you will be using it page 8 Connect power to the CubiScan page 9 Turn on the CubiScan 110 T page 10 Connect the CubiScan to a computer o...

Page 13: ...you discover any damage to the CubiScan 110 T contact the carrier immediately The CubiScan 11o T is shipped in a single container with all components Refer to the list below to identify the component...

Page 14: ...nel Take the following steps to attach the back panel and connect the sensor cables 1 Remove the four screws from the back of the CubiScan 110 T 2 Lift the back panel into its upright position making...

Page 15: ...ensor Adjusting the Shipping Bolts Three shipping bolts are located on the CubiScan base to anchor the scale to the base The bolts must be tightened after shipping for proper operation of the scale Co...

Page 16: ...can as far from open freight doors as possible Heaters or air conditioners should not blow directly on the CubiScan Protect the CubiScan from static electricity especially the control panel Place the...

Page 17: ...0 T to level the scale Make sure all feet are touching the supporting surface An optional cart and portable power supply are available from Quantronix to create a completely mobile cubing weighing and...

Page 18: ...USB to USB cable Use Qbit software on the computer to run the CubiScan 110 T Connect it to a host system via a standard 10 BaseT Ethernet TCP IP port Connect it to a PC using a serial RS 232 cable US...

Page 19: ...rnet connection 1 Place the computer in its permanent location generally close to the CubiScan Refer to Placement on page 8 for more information 2 Route the Ethernet cable under the base so it cannot...

Page 20: ...ional assistance For information on the Ethernet cable pin outs refer to Ethernet cable pin assignments on page 60 Serial Connection Complete the following steps to connect the CubiScan 110 T to a com...

Page 21: ...cure For information on the serial cable pin outs refer to cable pin assignments on page 59 Connecting to a Barcode Scanner Optional The CubiScan 110 T has an additional USB port for connecting to a b...

Page 22: ...s connected to the CubiScan 110 T you need to turn the barcode feature on On the CubiScan 110 T touchscreen go to CONFIGURE Operation 4 Check the Enable Barcode box as shown below Make sure that the E...

Page 23: ...using Qbit You can also download the user guide from the Quantronix website at www cubiscan com Setup Checklist Before using the CubiScan 110 T for the first time verify the following Have the CubiSc...

Page 24: ...onnected properly page 13 If you are using Qbit to operate the CubiScan 110 T has the application been copied onto your computer s hard disk drive Refer to the Qbit User Guide for information Does the...

Page 25: ...take about five seconds Do not touch the CubiScan platform during these five seconds NOTE Do not lean on or touch the CubiScan platform or the package while a package is being cubed and weighed Any ki...

Page 26: ...ll controls and displays for the CubiScan 110 T are located on the touchscreen at the front of the base If a computer is not connected you can use the control panel to cube and weigh packages Measurem...

Page 27: ...d on the platform and slide it against the center of the back panel The 0 indicator light should go out NOTE Do not lean on or touch the CubiScan platform or the package while a package is being cubed...

Page 28: ...ser Guide Zeroing the CubiScan 110 T Tap the Zero button on the touchscreen to zero the CubiScan 110 T set all empty measurements and weight to zero The weight of the platform and the measurement from...

Page 29: ...perform calibration and other functions Refer to the Qbit User Guide for instructions on measuring and other functions in Qbit The Qbit User Guide is provided on the CD ROM with the Qbit application...

Page 30: ...r to work with the CubiScan 110 T If this box is enabled a new barcode field will appear on the home screen The Enable Expanded Protocol box must also be checked for the barcode option to work Enable...

Page 31: ...is field displays the current password To set a password tap the digits displayed in the password field Enter your preferred password When the CubiScan 110 T is first turned on the password must be en...

Page 32: ...this field you can enter a unique ID for your CubiScan 110 T This can be helpful if you have more than one CubiScan on site Factors In this field you can view or change the current dim factor values...

Page 33: ...is not already selected In Use This section describes the various settings and options of the Ethernet in use IP This is the current IP address SubNet This is the current subnet mask GateWy This is th...

Page 34: ...t IP This is the current IP address SubNet This is the current subnet mask GateWy This is the current gateway setting Port This is the current port setting Other This section discusses the options ava...

Page 35: ...re The field below the button displays all firmware files that are saved on the SD card If you would like to update the CubiScan 110 T to a certain firmware file select it in the list displayed and ta...

Page 36: ...or calibration yearly NOTE If an error message appears during calibration power the CubiScan off and back on and start calibration over refer to Chapter 5 Calibration for more information Before You B...

Page 37: ...te known weight can make all future weight readings inaccurate To calibrate the scale using the touchscreen proceed as follows NOTE When calibrating the scale the CubiScan 110 T must be stable with no...

Page 38: ...110 T 30 are correct for the test weight you are using tap Next to begin the scale calibration 3 Make sure there is nothing on the CubiScan 110 T platform then tap Next Figure 22 Scale Calibration Men...

Page 39: ...e now finished calibrating the scale Tap HOME to return to the home screen or if you would like to try calibrating the scale again tap Next Calibrating the Ultrasound Sensors To perform the calibratio...

Page 40: ...T 32 1 At the home screen tap CALIBRATE 2 The calibration menu is displayed at the bottom of the screen Select the Sensors option if it is not already selected Tap Next to begin the sensor calibratio...

Page 41: ...e there is nothing on the CubiScan 110 T platform and tap Next to continue 4 The following screen is displayed Place the calibration cube on the platform in the left position as shown below Figure 28...

Page 42: ...played 6 Place the calibration cube on the platform in the right position as shown above 7 Tap Next to continue and the following screen is displayed 8 Place the calibration cube on the platform in th...

Page 43: ...ube in the up position as shown above 11 Tap Next to complete the sensor calibration The following screen is displayed 12 You have now finished calibrating the sensors Tap HOME to return to the home s...

Page 44: ...recalibrate it You should recalibrate any time it becomes difficult to select options on the screen Take the following steps to calibrate the touchscreen 1 At the home screen tap CALIBRATE 2 The calib...

Page 45: ...the Touchscreen CubiScan 110 T 37 3 Tap each red X until it turns green 4 When each X has turned green the touchscreen calibration is complete Tap HOME to return to the home screen Figure 36 Touchscre...

Page 46: ...s 50 kg All objects especially heavy ones should be placed on the platform gently Shock loading will occur if an object is dropped or thrown onto the platform This puts unnecessary and potentially dam...

Page 47: ...ice proceed as follows 1 Turn off the power switch on the power strip and disconnect the power cord from the power strip 2 To access the controller box remove the four Allen head screws on the corners...

Page 48: ...r pull the connector straight out using even pressure To remove the Ethernet cable connector press the tab on the connector to release it and pull it straight out To remove the load cell connector tur...

Page 49: ...up is correct Problems with your computer may affect operation of the CubiScan 110 T system If you have trouble starting Qbit or if you encounter problems with your computer including computer related...

Page 50: ...CubiScan 110 T Refer to Placement on page 6 3 Recalibrate the CubiScan Refer to Calibration on page 34 Computer Error Messages The following error messages generated by Qbit indicate a communications...

Page 51: ...Version This section discusses the options available on the version menu Complete the following steps to access the version menu 1 Tap ABOUT at the home screen 2 The about menu is displayed at the bo...

Page 52: ...ghing Instrument NAWI status This status can either be sealed or unsealed Firmware The fields listed under the firmware heading list the firmware being used for that specific part Firmware information...

Page 53: ...ption if it is not already selected Scale Audit Trail This field displays the scale calibration history MDMD Audit This section discusses the options available on the MDMD Audit menu Complete the foll...

Page 54: ...Audit option if it is not already selected MDMD Audit Trail This field displays the sensor calibration history This section discusses the options available on the version menu Complete the following...

Page 55: ...the month of the measurement you are looking for DD Enter the day of the measurement you are looking for Package Number Enter the package number of the measurement you are looking for The package numb...

Page 56: ...gnostics Complete the following steps to view the scale diagnostics 1 From the home screen tap DIAGNOSE 2 The diagnostic menu is displayed at the bottom of the screen Select the Scale option if it is...

Page 57: ...on the scale or not 0 Weight on scale 1 No weight on scale Tare This field displays the zero adjustment count This value should typically be near zero 3 Tap the button until you reach the first scale...

Page 58: ...the scale or all future scale readings will be inaccurate Min This field displays the minimum weight detected during the scale test Max This field displays the maximum weight detected during the scal...

Page 59: ...his field displays the number of pulses the sensor has received Gain This field displays the gain step distance and affects the sensor sensitivity Lft This field displays the distance in inches of how...

Page 60: ...button to start the diagnostic test After the test has started this button will read Stop Tap this button to stop the test Tap the Zero button to zero the scale Make sure nothing is on or touching the...

Page 61: ...DIAGNOSE 2 The diagnostic menu is displayed at the bottom of the screen Select the Touchscreen option if it is not already selected From this screen you can view the touchscreen calibration values Fi...

Page 62: ...Set on page 57 lists the commands used to set up the CubiScan 110 T for TCP IP communications with a network Serial RS 232 C Cable Pin Assignments The CubiScan 110 T serial ports use the EIA RS 232 C...

Page 63: ...in assignments USB Port Cable Pin Assignments The USB port is configured as a HID device VID 0x1FC9 PID 0x0081 The CubiScan 110 T includes a USB 2 0 type B connector as shown below Data Bits 8 Start B...

Page 64: ...dicator that the barcode has been scanned in its entirety Scanned barcodes are transmitted with the next Measure command If two barcodes are scanned and then a measurement is taken the most recent bar...

Page 65: ...Negative Acknowledge response NACK An ACK has an A in the third character position and may include a data field A NACK has an N in the third character position indicating that an error occurred For ex...

Page 66: ...F 46h N N N Get g 67h N N N Key Coordinates k 6Bh N N N Machine Location Identification L 4Ch N N Y Put p 70h Y N N Measure M 4Dh N N N Measure Continuous C 43h N N N Read Value R 52h N N N Scale Dat...

Page 67: ...Target facing UP 05 Dimension Calibration Complete Calibrate Scale Causes the instrument to enter the scale calibration routine Each time this command is sent the instrument prompts the operator to fo...

Page 68: ...for Ethernet the stream method is used for USB and serial Packets Begin This command is executed once It initializes a file transfer packet exchange sequence Command Description Command Packet Acknowl...

Page 69: ...ary Data End Bytes ETX CR L F End Bytes ETX CR LF End Bytes ETX CR LF Length 6 Length 18 Length 6 Get file table Cs1x0_01 bmp Transfers the raw 32bit framebuffer image data Cs1x0par txt Transfers the...

Page 70: ...nitializes a file transfer packet exchange sequence Command Description Command Packet Acknowledge Description Acknowledge Packet Nack Description Neg Ack Packet Start Byte STX Start Byte STX Start By...

Page 71: ...cknowledge Description Acknowledge Packet Nack Description Neg Ack Packet Start Byte STX Start Byte STX Start Byte STX Command p Command p Command p Stream D Ack A Nack N File Data Binary Data End Byt...

Page 72: ...Description Neg Ack Packet Start Byte STX Start Byte STX Start Byte STX Command R Command R Command R Value Number 0000 9999 Ack A Nack N Value Number 0000 9999 Comma Value Data See Value Table End By...

Page 73: ...e current unit settings dimensional factor and location ID Command Description Command Packet Acknowledge Description Acknowledge Packet Nack Description Neg Ack Packet Start Byte STX Start Byte STX S...

Page 74: ...0 9999 Comma Len1 Blank 00 0 99 9 Comma Len2 Blank 00 0 99 9 Comma Width Blank 00 0 99 9 Comma Height Blank 00 0 99 9 Comma Len1 Gain 00 0 99 9 Comma Len2 Gain 00 0 99 9 Comma Width Gain 00 0 99 9 Com...

Page 75: ...F End Bytes ETX CR LF End Bytes ETX CR LF Length 6 Length 6 Length 6 Write Value Write a specific parameter value to the instrument Command Description Command Packet Acknowledge Description Acknowled...

Page 76: ...ack Description Neg Ack Packet Start Byte STX Start Byte STX Start Byte STX Command M or C Command M Command M Ack A Nack N CubiScan OR Host C or H CubiScan or Host C or H Location ID 000000 ZZZZZZ Me...

Page 77: ...9999 99 Comma Dim Weight Status 00 99 Comma Dim Weight Units lb or kg Comma Factor F0000 F9999 Comma International OR Domestic D or I Comma Barcode 50 Characters Comma Check Sum Hex 0000 FFFF End Byte...

Page 78: ...Boolean 1 0 x x x 0003 Ethernet DHCP Boolean 1 0 x x x 0004 Use Ethernet Boolean 1 0 x x x 0005 Use LCD Boolean 1 0 x x x 0006 Use Ultrasonic Transducers Boolean 1 0 x x x 0007 Use Scale Boolean 1 0...

Page 79: ...t 4 1 x x x 0035 Sensor Length1 Pulse Float 2 0 x x x 0036 Sensor Width Pulse Float 2 0 x x x 0037 Sensor Height Pulse Float 2 0 x x x 0038 Sensor Length1 Delay Float 3 0 x x x 0039 Sensor Width Delay...

Page 80: ...3 x x x 0060 Scale Msr Test Average 25 00 Right Float 6 3 x x x 0061 Scale Msr Test Minimum 25 00 Front Float 6 3 x x x 0062 Scale Msr Test Maximum 25 00 Front Float 6 3 x x x 0063 Scale Msr Test Aver...

Page 81: ...gth Mantissa Length 100 T 110 T 150 T 0080 Sensor Msr Test Maximum 24 00 Width1 Float 5 2 x x x 0081 Sensor Msr Test Average 24 00 Width1 Float 5 2 x x x 0082 Sensor Msr Test Minimum 0 00 Height1 Floa...

Page 82: ...00 Gate Msr Test Minimum Box1 Height Float 5 2 0101 Gate Msr Test Maximum Box1 Height Float 5 2 0102 Gate Msr Test Average Box1 Height Float 5 2 0103 Gate Msr Test Minimum Box2 Length Float 5 2 0104 G...

Page 83: ...00 T 110 T 150 T 0120 Gate Msr Test Average Box3 Height Float 5 2 0121 Gate Msr Test Minimum Box4 Length Float 5 2 0122 Gate Msr Test Maximum Box4 Length Float 5 2 0123 Gate Msr Test Average Box4 Leng...

Page 84: ...143 Gate Filter Width 01 HEX 8 0 0144 Gate Filter Width 02 HEX 8 0 0145 Gate Filter Width 03 HEX 8 0 0146 Gate Filter Width 04 HEX 8 0 0147 Gate Filter Width 05 HEX 8 0 0148 Gate Filter Width 06 HEX 8...

Page 85: ...ale Increment Metric Unsigned Int 1 0 x x x 0178 Scale Increment English Unsigned Int 1 0 x x x 0179 Scale Decimal point Metric Unsigned Int 1 0 x x x 0180 Scale Decimal point English Unsigned Int 1 0...

Page 86: ...nt 3 0 0198 Gate Width Threshold Board 2B Unsigned Int 3 0 0199 Gate Height Threshold Board 1A Unsigned Int 3 0 Read Write Value Table Definition Number Variable Name Type Total Length Mantissa Length...

Page 87: ...ate Height Actual Sensitivity Board 1A Unsigned Int 3 0 0220 Gate Height Actual Sensitivity Board 1A Unsigned Int 3 0 0221 Gate Width Actual Threshold Board 1A Unsigned Int 3 0 0222 Gate Width Actual...

Page 88: ...00 Width Unsigned Int 5 0 x x x Read Write Value Table Definition Number Variable Name Type Total Length Mantissa Length 100 T 110 T 150 T 0240 Sensor Msr Test Count 0 00 Height Unsigned Int 5 0 x x x...

Page 89: ...2 Unsigned Int 3 0 0260 Gate Msr Test Total Box3 Unsigned Int 3 0 0261 Gate Msr Test Total Box4 Unsigned Int 3 0 0262 Gate Msr Test Total Box5 Unsigned Int 3 0 0263 Gate Emitter ON Boolean 1 0 0264 Sm...

Page 90: ...x x x 0281 Sensor Msr Test Invalids 36 00 Height Unsigned Int 5 0 x x x 0282 Gate Limit Right CubiScan 25 Unsigned Int 4 0 0283 Gate Limt Left CubiScan 25 Unsigned Int 4 0 0284 Gate Filter Type All E...

Page 91: ...t 2 0 x x x 0303 Time sec Unsigned Int 2 0 x x x 0304 Firmware Version Length2 sensor Float 4 2 x x 0305 Sensor Pulse Adjust Enable Boolean 1 0 x x x 0306 Gate Filter Height 10 HEX 8 0 0307 Gate Filte...

Page 92: ...can be purchased for the CubiScan 110 T as spare parts or if replacement is necessary Part No Description Quantity Unit 10083 Cord AC Power 1 10273 Calibration Block 12 x 5 x 3 6 Black 1 14062 Power...

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