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quadient IS-5000, User Manual

Getting to know the high-performance Quadient IS-5000 is now made hassle-free with our user-friendly manual available for free download. Discover every feature and function of this cutting-edge product at manualshive.com, where you can access the comprehensive manual ensuring smooth operation and optimal productivity.

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Envelope Stoppages and Jams

11.1

Print Base Stoppages

Problem: Envelopes are stopped in the transport mechanism of the Base.

Action

Possible cause

1.

Clear the Base as indicated below.

2.

Correct the cause indicated in the left
column:

- Mail sizes: see

Mail Specifica-

tions

on page 341.

- Envelope stacking: see

Using the

Feeder

on page 95.

• Mail piece is too thick.

• Mail size is incorrect.

• Envelopes are not properly stacked

on the feed platform.

How to Clear Jammed Mail in the Print Base

To clear stalled mail in the Base:

1.

Pull the release handle on the lower assembly of the print Base.

317

| Page 317 | | Oct-05-2016 10:44 |

11

T

roubleshooting

Summary of Contents for IS-5000

Page 1: ...User Guide IS 5000 Mailing Systems with iMeterTM Postage Meter User Guide ...

Page 2: ...ailed Steps to Run Mail 74 Postage and Funds Management 111 4 4 1 Overview 113 4 2 Managing Funds 114 4 3 Unlocking the PSD 117 Account Management and Access Control 119 5 5 1 Introducing the Account Modes 121 5 2 Implementing an Account Mode 124 5 3 Managing Accounts 135 5 4 Managing Operator PIN Codes 149 5 5 Advanced Reporting Functions 156 Reports 161 6 6 1 Reports Overview 163 6 2 Generating ...

Page 3: ...s 231 8 6 Postage Warning Settings 234 8 7 Sealer Default Settings 236 8 8 Weighing Devices Settings 238 8 9 Adjusting Display and Sounds 247 8 10 Other System Settings 253 8 11 Remote Label Dispenser RLD 257 8 12 Connection Settings 264 8 13 Connecting a PC 266 8 14 Inserter Mode 267 8 15 Changing Motorized Conveyor Stacker Positions 269 Options and Updates 275 9 9 1 Overview 277 9 2 Managing Opt...

Page 4: ...1 1 Envelope Stoppages and Jams 317 11 2 Label Stoppages and Jams 322 11 3 Weighing Problems 324 11 4 Diagnostics and System Data 326 System Specifications 331 12 12 1 General Specifications 333 12 2 System Connections 334 12 3 System Connectors 337 12 4 Mail Specifications 341 12 5 Operating Specifications 343 12 6 Environmental conditions 344 12 7 Menu Reference 345 Page 3 TOC Oct 05 2016 10 44 ...

Page 5: ... Page 4 TOC Oct 05 2016 10 44 ...

Page 6: ...ortant information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions 1 1 What you will Find in this Manual 3 1 2 Safety Requirements 6 1 Page 1 Read this First Oct 05 2016 10 44 ...

Page 7: ......

Page 8: ... batches of mail etc Postage and Funds Management on page 111 Loading Postage Funds into your Mailing System Account Management and Access Control on page 119 Changing Accounts as a User setting up Accounts and Assigning access to the Mailing System as the Supervisor Reports on page 161 How to generate and print reports Online Services on page 199 Using your mailing system for online postal servic...

Page 9: ...perform NOTE remark that explains different cases or specificities TIP advice to help save you time when processing your mail SUPERVISOR indicates that you have to log in as supervisor using the supervisor PIN to perform the procedure Postage functions of the mailing system are not accessible in this mode Glossary This manual uses the acronyms listed below Description Acronym Total Postage Used As...

Page 10: ...ocal Area Network LAN Personal Computer PC Personal Identification Number PIN Pre Paid Imprint PPI Postal Security Device Meter PSD Weighing Platform Scale WP 1 Read this First 5 Page 5 Oct 05 2016 10 44 ...

Page 11: ...ST BE GROUNDED Only connect the power plug to an outlet provided with a protective ground contact To reduce the risk of fire use only the power cord supplied with the mailing system Do not use ground adaptors Do not use this product on a wet floor or near water In case of liquid spillage disconnect the power cord from the outlet and proceed to cleaning Compliance Energy Star Compliance Office equi...

Page 12: ...ction and treatment processes of these machines CE compliance Products presented in this guide conform to requirements of applicable directives For more details refer to Declaration Of Conformity available on website or upon request to your local contact This is a class A product Operation of this equipment in a residential area is likely to cause interference in which case the user will be requir...

Page 13: ......

Page 14: ...ng System Components 11 How to use the Handheld Scanner 21 2 2 Operator Controls 22 2 3 System Power Management 26 How to Turn the System ON OFF 27 How to Switch Between Sleep And Wake Modes 28 How to Start Stop the mail processing 29 9 Page 9 Mailing System Overview Oct 05 2016 10 44 ...

Page 15: ......

Page 16: ...ng system Dynamic Weighing Module optional Prints postage on mail or labels Print Base Collects and stacks processed mail There are three optional stackers available See in sec tion Stackers option on page 17 Stacker optional Allows the user to operate the mailing machine and configure the system settings Control Panel Weighs mail to calculate postage Weighing Platform You can connect Print Base o...

Page 17: ...ges Feeder release handle Provides access to filter for cleaning Removable filter for user self maintenance Sealer water filter ac cess Provides access to print base to clear stoppages Print Base release Handle Holds postage labels to be printed Internal label dispenser Stores the User Guide User guide Holder Contains fluid for the sealer Sealer bottle 12 Page 12 Oct 05 2016 10 44 2 Mailing System...

Page 18: ...eter that stores funds and tracks postage us age DO NOT REMOVE Meter Postal security device PSD Provides access to meter PSD Lift from right side to open Meter PSD Access Door 2 Mailing System Overview 13 Page 13 Oct 05 2016 10 44 ...

Page 19: ...ies ink to print head See also How to Change the Ink Tank on page 299 Ink tank Provides access to change ink tank Flip down to open Ink tank Access Door Control Panel The control panel includes a touch screen monitor and a keypad 14 Page 14 Oct 05 2016 10 44 2 Mailing System Overview ...

Page 20: ...Color touch screen display Monitor Allows the input of data to your mailing system Keypad 2 Mailing System Overview 15 Page 15 Oct 05 2016 10 44 ...

Page 21: ...from the Feeder and measures four points length width thickness and weight to determine the postage value Provides access to stalled mail pieces Lift to open Cover Detects flat pieces dimensions Over size Sensor Transports mail Belt Provide pressure on mail pieces to ensure reliable transport Pressure rollers 16 Page 16 Oct 05 2016 10 44 2 Mailing System Overview ...

Page 22: ...option The catch tray is the most basic collector of processed mail It physically attaches to the right side of the mailing system It offers the smallest footprint but holds the least amount of finished mail Drop Stacker option The drop stacker is a higher capacity catch tray that is mounted to the end of a table and sits lower than the table top This offers a greater envelope stacking capacity wh...

Page 23: ...using the switch button Automatic Optical sensor automatically starts the conveyor belt as envelopes exit the mailing machine Manual advance Pressing the button advances envelopes on the conveyor for final unloading Stop mode The belt is stopped The motorized conveyor stacker can be installed in line 0 at a 90 angle either toward or away from the operator See also To modify the stacker position se...

Page 24: ...device connected to the mailing system that prints indicia stamps on thermal self adhesive paper It provides an ergonomic work environment as the user can place it in the most convenient working position See also To use your RLD see Printing Using the Remote Label Dispenser on page 109 To configure your RLD see Configuring the Remote Label Dispenser on page 258 2 Mailing System Overview 19 Page 19...

Page 25: ...e information about compatible printers that can connect to your mailing system please contact technical support Handheld Scanner option The handheld scanner is used to identify accounts through barcodes to scan tracking numbers on mail and send them to postal server 20 Page 20 Oct 05 2016 10 44 2 Mailing System Overview ...

Page 26: ... Handheld Scanner 1 Place the handheld scanner above the barcode you want to scan 2 Press the button on the handheld scanner to scan the barcode A beep indicates that the scan is completed 2 Mailing System Overview 21 Page 21 Oct 05 2016 10 44 ...

Page 27: ...Operator Controls 2 2 Display Areas For details please see the Control Panel and screen diagram on the flap of the User Guide Cover 22 Page 22 Oct 05 2016 10 44 2 Mailing System Overview ...

Page 28: ... on the envelope Postage value Indicates the distance the position of the Stamp has been moved to compensate for the thickness of your envelope Adjusting the Print Offset is used to print postage on thick envelopes Print offset Indicates the Rate and the Special Postage Services se lected Rate and services Displays remaining funds that are available for printing postage Remaining funds Resets the ...

Page 29: ...pervisor Imprint memor ies Switches to label printing instead of envelopes Print labels Displays the rate selection screen Rate selection Accesses the type of stamp selection and stamp set up screens Stamp configur ation KEYPAD Allows the entry of alpha or numeric values accounts or other set up information Press a key several times to dis play all possible characters Alphanumeric keys Allows the ...

Page 30: ...btain by pressing keys several times in a row Custom Text Alpha numeric Key 1 1 1 ABC2 2ABCabc 2 DEF3 3DEFdef 3 GHI4 4GHIghi 4 JKL5 5JKLjkl 5 MNO6 6MNOmno 6 PQR7 7PQRpqr 7 TUV8 8TUVtuv 8 WXYZ9 9WXYZwxyz 9 0 0 0 Clear function Clear function C 2 Mailing System Overview 25 Page 25 Oct 05 2016 10 44 ...

Page 31: ...nt 2 3 System ON OFF The ON OFF switch is located at the rear of the right hand side of the Mailing System base ON OFF switch Turns the Mailing System ON or OFF ON OFF 26 Page 26 Oct 05 2016 10 44 2 Mailing System Overview ...

Page 32: ...f inactivity A very low power Sleep mode called Soft off is also available The Mailing System will automatically switch to Sleep mode after 5 minutes of non activity The Supervisor can change this 5 minute default setting The Mailing System can be set to Sleep mode manually by a short press on the Sleep Wake button The Mailing System can be set to Soft off mode manually by a long press on the Slee...

Page 33: ... off mode Sleep wake How to Switch Between Sleep And Wake Modes 1 Press the Sleep Wake key to switch between Sleep and Wake modes Mail processing Start Stop To process mail use the following keys START STOP KEYS Red button Stops mail pro cessing Stop Green button Starts mail pro cessing Start 28 Page 28 Oct 05 2016 10 44 2 Mailing System Overview ...

Page 34: ...How to Start Stop the mail processing 1 Press the corresponding button on the control panel to start stop the Mailing System 2 Mailing System Overview 29 Page 29 Oct 05 2016 10 44 ...

Page 35: ......

Page 36: ...in Dynamic Weighing Modes 53 Running Mail in Standard Weighing Mode 54 Steps to Run Mail in Differential Weighing Modes 57 Running Mail in Manual Weighing Mode 58 3 4 Running Special Mail Types 60 Re Dating Mail 61 Correcting the Postage Amount 62 Steps to Set Up Permit Mail Printing 64 Steps to Run Permit Mail 67 How to Process Incoming Received Mail 68 How to Process Mail without Printing 72 How...

Page 37: ...w to Use an Imprint Memory 93 How to Use the Feeder 95 How to Adjust the Mail Thickness Settings 97 Postcard Mail or Thin Mail Processing 99 Puffy Mail or Thick Mail Processing 103 How to Select the Sealing Mode 106 How to Adjust the Moisture Level for Sealing 107 How to Fill the Internal Label Dispenser 108 How to Print Using the Remote Label Dispenser 109 32 Page 32 Processing MailOct 05 2016 10...

Page 38: ...e parts Sequences of general steps involved in mail standard processing Standard Setup on page 34 Additional sequences for special mail processing re dating presort works permit mail Running Mail on page 31 Detailed procedures for each step in the sequences above Detailed Steps to Run Mail on page 74 33 Page 33 Oct 05 2016 10 44 3 Processing Mail ...

Page 39: ...el available Postage Funds etc Frequently Asked Questions on page 39 Setting Postage and Date of Mailing A first step is mandatory It is required that you select the correct Print Mode that corresponds to the current batch of mail to be processed Selecting the Print Mode on page 74 You can then make additional selections depending on required tasks Select a rate or directly key in a postage value ...

Page 40: ...ail the Mailing System requires you to select a Task Each Task corresponds to different types of processes you can carry out Examples of types of processes Applying postage on outgoing mail using different rates or services Applying date or amount corrections to mail already processed Printing Received and the date on incoming mail Seal or count mail without printing Task Home Screen Each Task has...

Page 41: ...rint offset Permit Mail Print a Permit Manually key in postage value Select new date Date Settings Print offset print position Standard Re date mail Manual key in new postage value Validate date Date Settings Print offset print position Standard Correct the amount on a mail piece Print Date and or Received Print position Received Print Received or the date on incoming mail Sealing mode No printing...

Page 42: ...e stacks according to the application The different processes are Outgoing mail Letters and flats Parcels or packages Presort mail or permit printing Incoming mail for Received stamping Seal only envelopes Mail to be counted 2 Batch by account if you track accounts departments 3 Separate the batch by mail class and extra services 4 Sort by sealing mode to be used 5 Sort stack by size for stacking ...

Page 43: ...stem is powered up otherwise see Operator Controls on page 22 2 Press to wake up the system The system may display one of the following screens Home screen Standard Login screen Account screen Home screen Standard If this screen appears no other actions are required to start processing mail Be sure to check that the Default System Settings meet the set up requirements of your work session Login sc...

Page 44: ...ed Questions System check list How to answer Question Look at the funds selection on the screen To add funds see How to Load Funds on page 114 Do I have enough postage For sealing while printing the envelopes see How to Fill the Sealer Bottle on page 306 Is the sealer bottle properly filled Before placing an item on the Weighing Platform your home screen should display 0000g If __ lb _ _oz is disp...

Page 45: ...k in the printing headset see How to Display Ink Tank Data User on page 298 Do you have enough ink for the work session Choosing a Task and Enhancing the Stamp Follow the procedure below to select a Task When on the Customize stamp screen you can also set stamp enhancements Text Ad slogan and change the postage date 40 Page 40 Oct 05 2016 10 44 3 Processing Mail ...

Page 46: ...mp Once your mail stack is ready 1 Make sure you are on the home screen of the Print Mode Standard The name of the Print Mode is indicated on the title bar of the home screen as illustrated below If necessary see How to Change the Print Mode on page 74 3 Processing Mail 41 Page 41 Oct 05 2016 10 44 ...

Page 47: ...press the Text area on the screen and select a custom Text message to be printed For detailed instructions see How to Add or Cancel a Text to the Stamp on page 85 To change the Ad slogan press the Ad slogan area on the screen and select a slogan For detailed instructions see How to Add or Cancel an Ad slogan on the Stamp on page 86 To change the date or its format press the Date Selection area on ...

Page 48: ... press the Print Position area on the screen and select the print position For detailed instructions see How to Apply or Cancel a Print Offset on page 89 For frequently used tasks set an Imprint memories for fast selection See Using Imprint Memories on page 92 3 Processing Mail 43 Page 43 Oct 05 2016 10 44 ...

Page 49: ...ge the printing options by using the Imprint settings screen Press Menu and select the path Customize stamp Press the corresponding button to change a selection Text Slogan Date 44 Page 44 Oct 05 2016 10 44 3 Processing Mail ...

Page 50: ...Choosing Rates and Weighing Modes Make sure you have completed the preparation steps outlined in Frequently Asked Questions on page 39 3 Processing Mail 45 Page 45 Oct 05 2016 10 44 ...

Page 51: ...nt in the indicia stamp For more details see How to Enter Postage Manually on page 77 2 Select a rate and extra services if necessary Press the rate key to open the Rate selection screen On this screen Press a rate button or type its number to select the rate or display the options and then press OK Select Rate Wizard to be guided through all rate options and to access all available rates For more...

Page 52: ...hing mode screen Options on screen may vary depending on installed weighing devices and options purchased For details see How to Change the Weighing Mode on page 80 You are now ready to select the sealing mode and start printing envelopes or labels If you use Presort rates you can generate a Presort Report See Operational Presort Report on page 169 3 Processing Mail 47 Page 47 Oct 05 2016 10 44 ...

Page 53: ...and Access Control on page 119 Changing Accounts To change accounts 1 As a user Press the Account area on the homepage screen or Press Menu and select the path Change account The list of accounts you can choose from is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The current account number is displayed 48 Page 48 Oct 05 2016 10 44 3 Processing Ma...

Page 54: ...mail see Using the Item Counters on page 81 Checking the Sealing Mode The Feeder includes a sealer that can automatically seal envelopes of mixed sizes while processing mail If activated the sealer can work in two modes Sealing nested open flaps only It will not seal flaps that are closed flat In this mode you can mix sealed envelopes along with nested envelopes that require sealing Sealing mixed ...

Page 55: ...d envelopes sealer is ON Nested envelopes and closed envelopes How to Select the Sealing Mode 1 Press the Sealing Mode Button to select the mode The Sealing Mode screen is displayed 2 Select a sealing mode See also As supervisor you can set the default sealing mode and moisture level see Sealer Default Settings on page 236 50 Page 50 Oct 05 2016 10 44 3 Processing Mail ...

Page 56: ...ail by Weighing Mode Dynamic weighing uses the inline Dynamic Weighing Module Running Mail Using the Dynamic Weighing Module on page 52 Standard weighing uses the external Weighing Platform Running Mail Using the External Weighing Platform on page 54 Differential weighing uses the external Weighing Platform but allows the user to place a stack or container of mail on the platform Running Mail in D...

Page 57: ...ule uses a four point detection system to weigh and rate mail It measures the length width thickness and weight to properly determine the mailing format within the mail class and rate the mail pieces Two modes are available when using the Dynamic Weighing Module Dynamic weighing Weigh All the Dynamic Weighing Module measures and weighs each piece Use this for mixed mail rating Weigh First Piece th...

Page 58: ...ng press The machine will process mail piece s already in system and then stop In Weigh First Piece Mode 1 Place your stack of same size weight mail in the hopper For more details see Using the Feeder on page 95 2 Press to start The system weighs the first mail piece and asks you to confirm the postage amount before applying it to all the mail pieces 3 Press OK to confirm The system will now feed ...

Page 59: ...ded Steps for Processing Mail on page 51 you are ready to run mail Follow the procedure below to use the Weighing Platform in the standard mode Running Mail in Standard Weighing Mode 1 Put the mail piece on the external Weighing Platform WP The weight of the mail piece is updated in the Weight area of the screen and the postage amount displayed You can print directly on the mail piece or on a labe...

Page 60: ... applies postage and the envelopes are sent to the mail tray or stacker To print on one or several identical labels 1 Press A label selection screen is displayed 2 Type the number of labels to print 3 You may change the label dispenser you want to use if the remote label dispenser is connected by pressing Print on 4 Press to start printing 3 Processing Mail 55 Page 55 Oct 05 2016 10 44 ...

Page 61: ...he weight is determined the rate is automatically set and the envelope hoppers motors start to run If a tape is required in this mode simply press the Label button Differential Weighing Auto Tape when a mail piece is removed from the WP the weight is determined the rate is automatically set and a label is immediately printed To quit the Differential Weighing Mode and go back to the Standard Weighi...

Page 62: ...achine press to print a label See Mail Specifications on page 341 5 Repeat the previous steps for each piece of mail To quit at any time press Back In Differential Weighing Auto Tape Mode You may change the label dispenser if you have the option remote label dispenser installed from the Differential weighing auto tape screen Then 1 Select the weighing mode place the stack of mail or container on t...

Page 63: ...postage amount it will not track the mail class for reporting and will not automatically print the mail class inscription that is to say Presort First Class for example on the envelope See Entering Postage Manually on page 77 then follow the procedure below to print in the following manual modes Running Mail in Manual Weighing Mode A To print on envelopes From the home screen 1 Press System motors...

Page 64: ...bel selection screen is displayed 2 Type the number of labels to print 3 If necessary to change the label dispenser you want to use if a second label dispenser is installed press Print on 4 Press to start printing 3 Processing Mail 59 Page 59 Oct 05 2016 10 44 ...

Page 65: ...e correct date of mailing on the back side of the envelope If you cannot print on the back you may print on the lower right hand front corner by turning the mail around so the address is now upside down Print the new date on the back of the envelope or upside down on the front See also To automatically change the date on certain days see Automatic Date Advance on page 225 60 Page 60 Oct 05 2016 10...

Page 66: ...see How to Enter Postage Manually on page 77 2 Change the stamp date Press the Date area on the screen and select the date to print For details see How to Change the Date on the Stamp on page 91 3 To print postage on mail pieces or on labels tape resume with Running Mail in Manual Weighing Mode on page 58 After printing you may need to change the Weighing mode unless you have the WP Auto Detect ac...

Page 67: ... front Correcting the Postage Amount 1 From the home screen Type the additional amount of postage required and press OK to validate For more details see How to Enter Postage Manually on page 77 2 To offset the print position for thick envelopes touch the Print Position area on the screen and select the Print Position Offset Complete the amount and then press OK to validate For details see How to A...

Page 68: ... prepaid or permit mail indicia with this Mailing System This provides the added benefit of printing permits on demand without having to stock various pre printed envelopes The system has the ability to store up to five custom permits You also have the option to seal and count the mail pieces processed To use a permit you need it to be pre loaded in the Mailing System See Managing Permits on page ...

Page 69: ... Ad slogan to the prepaid imprint or moving the stamp to the left hand side useful for thick envelopes See Choosing a Task and Enhancing the Stamp on page 40 Set the Print Position offset Activate the sealer Checking the Sealing Mode on page 49 According to the Mailing System configuration a weight different from zero may be necessary Before running mail the final steps below may be necessary Set ...

Page 70: ...ht is used for reporting purposes If the batch is all the same size and weight use Weigh First Piece if you have a Dynamic Weighing Module or standard weighing to weigh and record the first piece See Selecting a Weighing Mode on page 77 To change the current weighing mode press the Weighing mode button and select a weighing mode from the options screen For more details see How to Change the Weighi...

Page 71: ...s To set the stamp quickly consider using imprint memories The imprint memories store the stamp with all the desired print options and settings See Using Imprint Memories on page 92 Running Permit Mail After completing the initial set up in Steps to Set Up Permit Mail Printing on page 64 follow the steps below to run mail 66 Page 66 Oct 05 2016 10 44 3 Processing Mail ...

Page 72: ...il stack see Checking the Sealing Mode on page 49 3 Depending on the weighing mode selected run mail according to one of the sections below Steps to Run Mail in Dynamic Weighing Modes on page 53 Running Mail in Standard Weighing Mode on page 54 Running Mail in Manual Weighing Mode on page 58 When the sealer is activated collect the mail piece stack in the catch tray and put the stack aside to let ...

Page 73: ... Steps to Run Mail on page 74 See also For counting mail without printing Running No Printing Mail Sealing or Counting only on page 71 Recommended Steps For printing and receiving mail for incoming dating Selecting the Print Mode Received Add Received Text to be printed with date optional by selecting Marking On Off Validate the date printed How to Process Incoming Received Mail Once your mail is ...

Page 74: ...inting The home screen indicates whether the Text Received will be printed to the left of the date 1 To turn on off the Text press the Received Marking area that states Marking On off 3 Processing Mail 69 Page 69 Oct 05 2016 10 44 ...

Page 75: ... The Imprint settings screen is displayed You are now ready to print 4 Place the envelope or identical set on the hopper Mail should be placed against the rear wall and covering the optical clear sensor The recommended print area on the envelope is either on the back or upside down on the front Press to start The Mailing System prints the mail and sends it to the catch tray 70 Page 70 Oct 05 2016 ...

Page 76: ... or sealing for counting or testing purposes Recommended Steps for Processing No Printing Mail Recommended Steps for Processing No Printing Mail Processing mail without printing requires the following steps Select the Print Mode No printing Select the sealing mode if necessary Reset the counter if necessary Run the mail 3 Processing Mail 71 Page 71 Oct 05 2016 10 44 ...

Page 77: ...If necessary see How to Change the Print Mode on page 74 2 Reset the item counter see Resetting the Item Counter on page 49 3 Then run mail Place the envelope or identical set on the hopper Mail should be placed against the rear wall and covering the optical clear sensor Press to start The Mailing System prints the mail pieces and sends them to the catch tray 72 Page 72 Oct 05 2016 10 44 3 Process...

Page 78: ...t Mail Pieces Using Weighing Platform 1 As user Press Menu and select Counting by weighing 2 Place 10 items on the Weighing Platform and press OK You must first weigh 10 items in order to get the total count 3 Place all items on the Weighing Platform and press OK 4 The total number of items is displayed 3 Processing Mail 73 Page 73 Oct 05 2016 10 44 ...

Page 79: ...ing Once you have selected your Print Mode you can make changes to other operating modes How to Change the Print Mode Once you are logged in as a user either 1 Either Press Menu and select the path Customize stamp Press or The Customize Stamp screen is displayed 2 Select Imprint type The Type of stamp screen is displayed 74 Page 74 Oct 05 2016 10 44 3 Processing Mail ...

Page 80: ... return to the home screen Selecting a Rate Selecting a Postage Rate Selecting a postage rate allows the Mailing System to calculate the amount when the mail piece weight is available The system provides several ways to select a rate Rate wizard that provides access to all available rates and extra services On the home screen press to select the default rate and refresh weight 3 Processing Mail 75...

Page 81: ... the path Rate selection Press or The Rate selection screen is displayed 2 Use the Rate Wizard to view all rate options and associated extra services Press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero 76 Page 76 Oct 05 2016 10 44 3 Processing Mail ...

Page 82: ... in the Postage area on the home screen as well as in the Weighing mode area shows the No weight source icon To print a fraction of one cent set the system to fractional mode See How to Activate Deactivate Fractional Postage on page 227 Selecting a Weighing Mode Several weighing modes are available and will vary based upon the accessories and options you have selected for your Mailing System 3 Pro...

Page 83: ...ghing modes which are available depending on the accessories and options added to your Mailing System The Weighing Platform and Dynamic Weighing Module are hardware accessories whereas differential weighing is an option that can be downloaded through a software upgrade Contact your sales representative for more information Each weighing mode has a corresponding icon for quick identification Dynami...

Page 84: ...ess In this mode you can place a stack or container of mail on the Weighing Platform The weight is then calculated as each mail piece is removed from the Weighing Platform by calculating the differential from the amount on the Weighing Platform less the weight removed The Mailing System automatically starts and stops as each piece is processed through the system A label can be dispensed at any tim...

Page 85: ...on on page 241 you can change from the home screen the weighing mode to Standard Weighing WP by putting a mail piece on the Weighing Platform How to Change the Weighing Mode To change the weighing mode from the home screen 1 Either Press the Weighing mode button on the screen or Press Menu and select the path Batch settings Weighing Mode The Weighing modes screen is displayed 2 Select the weighing...

Page 86: ...ntry The Manual weight entry screen is displayed 3 Enter the weight and press OK to validate The home screen displays the Manual weight icon and the weight entered 4 Press to return to the home screen Using the Item Counters The home screen displays an item counter you can use to count processed mail pieces of a batch and to generate reports using Batch Counter reports The following modes have the...

Page 87: ... for the previous two batches are available See Operational Permit Report and Historic Reports on page 176 2 Press OK to confirm otherwise press Cancel The item counter of the current Print Mode is reset Or to reset any item counter 1 As a user Press Menu and select the path Batch settings Batch counters 2 Select the counter you want to reset and press OK A confirmation screen is displayed 3 Press...

Page 88: ...t summarizes all the imprint settings See also Offsetting the print position away from the right edge of the envelope See Offsetting the Print Position on page 89 Changing the printed date Changing the Date in the Stamp on page 90 The supervisor manages the list of the available Text and Ad slogans See Managing Custom Text Messages on page 284 and Managing Ad slogans on page 286 Displaying the Imp...

Page 89: ...e screen Press Menu and select the path Customize Stamp Press or 2 The Customize stamp screen is displayed Adding Custom Text Follow the steps below to add a custom Text to the stamp to enhance response rates for your mail 84 Page 84 Oct 05 2016 10 44 3 Processing Mail ...

Page 90: ... Menu and select the path Customize stamp and then press Text Press or The Select Text screen is displayed The icon indicates the current selection The currently selected Text or none is highlighted 2 Select the desired Text from the list or select None if you do not want to print any custom Text 3 Processing Mail 85 Page 85 Oct 05 2016 10 44 ...

Page 91: ...nformation How to Add or Cancel an Ad slogan on the Stamp To add change or cancel slogan selection 1 Either Press the Ad slogan button on the home screen Press and select the path Customize Stamp and then press Ad slogan Press or The Select Ad slogan screen is displayed The icon indicates the current selection 2 Select the Ad slogan in the list or select None if you do not want to print any slogan...

Page 92: ...st When selecting the Print Mode Permit mail home screen the default permit is automatically selected As supervisor you can change the default permit see Default Permit on page 222 See also Managing Permits on page 291 3 Processing Mail 87 Page 87 Oct 05 2016 10 44 ...

Page 93: ...ss the Permit selection button on the home screen or Press and select the path Customize stamp and then press Permit selection The Select Permit Mail Imprint screen is displayed 2 Select the permit from the list 88 Page 88 Oct 05 2016 10 44 3 Processing Mail ...

Page 94: ...lues are available How to Apply or Cancel a Print Offset To offset the print position of the stamp 1 As a user Press the Print position button on the screen or Press Menu and select the path Batch settings Print Offset The Print position setting screen is displayed 2 Select from the following Print Positions Normal Shift left 1 02 to the left Shift left 2 04 to the left 3 Processing Mail 89 Page 8...

Page 95: ... Mail COD or Special Handling service You may print a date with the month and year only no day for Standard Mail and Package Services pieces No print date required for Metered reply mail as a method of prepaid postage and Optional for Standard Mail and Package Services pieces The Mailing System can automatically change the date at fixed hours every day or skip non working days See How to Set the A...

Page 96: ...e advance screen is displayed The icon indicates the current selection 2 Select the date print option desired To cancel or omit the date select No date To cancel or omit the day in the date select No day To select another day choose an option from the list The date can be advanced up to 30 days from today s date However per postal regulations you cannot back date 3 Processing Mail 91 Page 91 Oct 0...

Page 97: ... be charged Since all of your settings are stored in a single memory the Imprint Memory function is particularly useful for setting specific postal rate combinations Simply select the Imprint Memory instead of multiple keystrokes to make all the selections See also Setting imprint memories as supervisor see Imprint Memories on page 231 To work with a folder inserter remember that the inserter uses...

Page 98: ...er Press the Imprint Memory button on the home screen Press Menu and select the path Imprint Memories Press or The Imprint Memories list is displayed 2 Select an Imprint Memory from the list 3 Processing Mail 93 Page 93 Oct 05 2016 10 44 ...

Page 99: ...3 Press OK button to validate The number and the name of the current selected memory are displayed in the Mem zone of the home screen 94 Page 94 Oct 05 2016 10 44 3 Processing Mail ...

Page 100: ...he bottom 2 Fan the envelopes to ensure separation sometimes envelopes may be stuck together 3 Bevel the edge of the stack 4 Place the envelopes on the hopper against the rear wall and covering the optical clear sensor Be sure that all envelopes in the stack are against the rear wall Ensure that all the envelopes are stacked along the rear guide from largest to smallest Nested envelope flaps inser...

Page 101: ...t the guide push gently against the envelopes but do not push it tightly against the stack 6 Adjust the mail thickness settings of the Feeder see How to Adjust the Mail Thickness settings on page 97 96 Page 96 Oct 05 2016 10 44 3 Processing Mail ...

Page 102: ...ight especially if the thicker envelopes won t feed into the mail path You will find the pictogram below on your Feeder as a reminder 1 Open the Feeder cover 2 Change the lever position left for standard or thin mail right for thick mail over 0 67 3 Close the Feeder cover Return the lever to the normal position left after processing a batch of thicker mail This will prevent normal mail from double...

Page 103: ...il piece at a time or when you use an inserter No pressure This is the setting recommanded for most media Standard pressure default position This setting applies more pressure through the fingers in case of double feeding issues with your mail Stronger pressure This is the strongest setting available if you still ex perience feeding issues Strongest pressure A green colored circle or square indica...

Page 104: ...ns have been made you are ready to load the postcard mail and then process it Before loading and running the mail the below settings may need to be changed Stamp Date Mail Class USPS Extra Services Reset Item Counter Sealing Mode Moistening Level Weighing Mode Postcard icon Start button To process standard mail you should turn the knob to the envelope icon middle 1 Set the Thickness Lever to thin ...

Page 105: ...y pull outward Swivel from the horizontal to the vertical position 3 Set Tension setting on the top of the cover set to the square default setting 4 Load the feeder with mail to be run 100 Page 100 Oct 05 2016 10 44 3 Processing Mail ...

Page 106: ...5 Adjust the high stack guide 3 Processing Mail 101 Page 101 Oct 05 2016 10 44 ...

Page 107: ...d mail Feeder setting to Puffy Mail by turning the Knob to Post Card Icon Make sure that the button is good in the notch and not between both 7 Press the Start button 102 Page 102 Oct 05 2016 10 44 3 Processing Mail ...

Page 108: ...ade you are ready to load the puffy mail and then process it Before loading and running the mail the below settings may need to be changed Stamp Date Mail Class USPS Extra Services Reset Item Counter Sealing Mode Moistening Level Weighing Mode Puffy icon Start button To process standard mail you should turn the guide to the envelope icon middle 1 Set the Thickness Lever to thick mail Lift the cove...

Page 109: ...hicker than space allowed under the feeder you should process the item by placing it on a scale and or enter the weight manually Then printing and placing a tape on the item 3 Adjust the envelope side guide 104 Page 104 Oct 05 2016 10 44 3 Processing Mail ...

Page 110: ... the knob to Puffy Mail Icon Make sure that the knob is fully engaged in the notch 5 Press the Start button Using the Sealer For details about the sealing function see Checking the Sealing Mode on page 49 3 Processing Mail 105 Page 105 Oct 05 2016 10 44 ...

Page 111: ...e Button to select the mode The Sealing Mode screen is displayed 2 Select a sealing mode See also As supervisor you can set the default sealing mode and moisture level see Sealer Default Settings on page 236 106 Page 106 Oct 05 2016 10 44 3 Processing Mail ...

Page 112: ...ust the moistening level for sealing 1 On the control panel Touch the Moistening level area on the screen or Press Menu and select the path Batch Settings Sealing Mode The Sealing mode screen is displayed 3 Processing Mail 107 Page 107 Oct 05 2016 10 44 ...

Page 113: ...50 labels in the Internal Label Dispenser When labels are not in use preferably leave them flat in the catch tray or hopper label receptacle How to Fill the Internal Label Dispenser To fill the Internal Label Dispenser 1 Stack the labels and insert them in the dispenser face to print on the right hand side If the labels have a peel off tab place the tab on the top 108 Page 108 Oct 05 2016 10 44 3 ...

Page 114: ...lding Printing Using the Remote Label Dispenser Make sure to power on the Remote Label Dispenser before processing If the Remote Label Dispenser is accidentally shut off during the process restart the base How to Print Using the Remote Label Dispenser From the home screen 1 Press The following screen is displayed 3 Processing Mail 109 Page 109 Oct 05 2016 10 44 ...

Page 115: ...n RLD or Print on ILD to display the following screen 4 Select Roll labels 5 Press OK to validate 6 Press The first label is printed on the RLD 7 To print other labels on the RLD either press or the RLD feed button 110 Page 110 Oct 05 2016 10 44 3 Processing Mail ...

Page 116: ...oad and manage funds money in your Mailing System 4 1 Overview 113 4 2 Managing Funds 114 How to Load Funds 114 How to Check the Funds 116 4 3 Unlocking the PSD 117 How to Unlock the PSD Postal inspection 117 111 Page 111 Postage and Funds Management Oct 05 2016 10 44 ...

Page 117: ......

Page 118: ...al Security Device meter How to Unlock the PSD Postal inspection on page 117 To perform funds operations check that your Mailing System is connected see System Connections on page 334 and that the connection is properly configured see Connection Settings on page 264 Tracking Funds Reports All mailing operations involving postage are recorded in the Mailing System To generate reports on the use of ...

Page 119: ... you can set up a PIN code in the Mailing System to ask for a code before postage funding see How to Set Cancel a Funding Code on page 235 How to Load Funds To load funds into the PSD 1 Either Press Menu and select the path Funds Press or 2 Select Add Funds 3 If the system asks for a PIN code enter the code and press OK The Add funds screen is displayed 114 Page 114 Oct 05 2016 10 44 4 Postage and...

Page 120: ...to add depending on your postal account balance In the case of a communication error the amount previously entered cannot be changed 6 You can open the Funds used Funds available screen to check the new values see How to Check the Funds on page 116 Checking Funds You can check the total postage used and the remaining funds in the PSD at any time This is particularly important before processing mai...

Page 121: ...age 22 You can also use the procedure below 1 Either Press Menu and select the path Funds Press or The Funds menu is displayed 2 Select the menu path Funds used Funds available The screen displays the current amounts Ascending funds used Descending funds available 116 Page 116 Oct 05 2016 10 44 4 Postage and Funds Management ...

Page 122: ...s Time transitions as connecting to the Postal Service sets the Mailing System time and date How to Unlock the PSD Postal inspection To unlock the PSD and manually connect to the postal server 1 Either Press Menu and select the path Funds Press or 2 Select Postal Inspection The system asks for confirmation 3 Press Audit to connect to the postal server If the audit is successful the system displays...

Page 123: ...4 e ...

Page 124: ...nagement mode 133 5 3 Managing Accounts 135 How to Display the List of Accounts and Groups 137 How to Create a Group 139 How to View Edit a Group or a Subgroup 140 How to Activate Deactivate a Group 140 How to Delete a Group or Subgroup 141 How to Create an Account 142 How to View Edit Account Parameters 144 How to Activate Deactivate an Account 145 How to Delete an Account 146 How to Export the A...

Page 125: ...nced Reporting Functions 156 How to Activate Deactivate the Budget and Surcharge Function 159 How to Modify Period or Start Day of Budgets 159 120 Page 120 Account Management and Access ControlOct 05 2016 10 44 ...

Page 126: ...you can use accounts and create usage reports No accounts Off postage usage will not be applied to accounts When the accounting function is on the Mailing System charges the current account when printing postage Users can change accounts according to the provider of the mail When the accounting function is off all postage is recorded in the same general account As supervisor you can define account...

Page 127: ...ssion except if one account only is active Operators only use the accounts you as supervisor allow them to access Selecting an Account Mode The table below summarizes which Account mode corresponds to the activation of the Access Control and Accounting functions Access Control On Off ACCOUNT MODE TO SELECT No account with access control No account Off Accounting Accounts with access control or Rem...

Page 128: ...og in and when necessary select an account to charge postage Postage tracking by account depart ment PIN number required Account with ac cess control same as modes with accounts listed above Postage tracking and access con trol managed from the PC Remote account management 5 Account Management and Access Control 123 Page 123 Oct 05 2016 10 44 ...

Page 129: ...ent menu which provides access to the Account mode selection screen the parameters of the current Account mode The Account mode selection screen on which you can select the current Account mode Displaying Account Mode Management Menu How to Display the Account Mode Management Menu You have to connect as a Supervisor see How to Log in as Supervisor on page 220 124 Page 124 Oct 05 2016 10 44 5 Accou...

Page 130: ...Management screen is displayed The available options in the Account mode management menu depend on the current Account mode The option Account Mode Selection is always present and allows you to change the Account mode Setting Up to No account Mode The No account mode provides users with free access to the machine self service type This is the default mode of the machine 5 Account Management and Ac...

Page 131: ...displayed 3 Press OK to continue and return to the Account Mode Management menu No other setting is necessary to use the No account mode Switch to sleep mode see System Sleep Mode on page 27 to restart a session as user Setting Up to No account with access control Mode The No account with access control mode requires users to type a shared PIN code to gain access to the machine You can activate di...

Page 132: ...trol and press OK 3 Depending on the previous Account mode a warning screen may be displayed Press OK The System PIN code screen is displayed 4 Type the new shared system PIN code and press OK The system displays a confirmation screen 5 Press OK to continue and return to the Account Mode Management menu Management Menu of No account with access control Mode The Account Mode Management menu allows ...

Page 133: ... Shared System PIN Code You have to connect as a Supervisor see How to Log in as Supervisor on page 220 1 As supervisor From the main menu select the path Account Management Change system pin code The System PIN code screen is displayed 2 Type the new PIN code and press OK 128 Page 128 Oct 05 2016 10 44 5 Account Management and Access Control ...

Page 134: ...ccount Structure Using Groups on page 135 3 Create accounts as indicated in Managing Accounts on page 135 When you activate the Accounts mode the system creates or re activates an account 00000 by default How to Set up to Accounts Mode From the Account Mode Management menu see Displaying Account Mode Management Menu on page 124 1 Select the path Account Mode Selection The Account Mode Selection sc...

Page 135: ...ment menu allows you to manage the accounts See next Creating the account structure Creating an Account Structure Using Groups on page 135 Creating accounts Managing Accounts on page 135 130 Page 130 Oct 05 2016 10 44 5 Account Management and Access Control ...

Page 136: ...ounts with access control by following the procedure How to Set up to Accounts with access control mode on page 132 see below 2 Create a structure of account groups that correspond to your reporting and operating needs see Creating an Account Structure Using Groups on page 135 3 Create accounts as required see Managing Accounts on page 135 Then 4 Create PIN codes for operators and assign them the ...

Page 137: ...e system displays a confirmation screen 4 Press OK to continue and display the Account Mode Management menu Management Menu in Accounts with access control mode The Account Mode Management menu allows you to manage the accounts and account structure and the management of operators PIN codes See next How to create the account structure Creating an Account Structure Using Groups on page 135 How to c...

Page 138: ... Connections on page 334 and start the accounting software on the PC 2 Change the Account mode to Remote account management by following the procedure How to Activate Remote account management mode on page 133 3 From the PC application configure required accounts and operators If operators or accounts were already created on the Mailing System then they are deleted when switching to mode Remote ac...

Page 139: ...unning See next Refer to the PC application user guide to create the account structure accounts and operators Switch to sleep mode see System Sleep Mode on page 27 to restart a session as user 134 Page 134 Oct 05 2016 10 44 5 Account Management and Access Control ...

Page 140: ...codes If necessary as long as your accounting structure is not complete you can create Accounts without activating them Creating an Account Structure Using Groups As supervisor you can create an account structure that includes Accounts Groups of accounts Using groups of accounts Simplifies management of the accounts you can allocate a group of accounts to an operator in a single operation Allows s...

Page 141: ...ers never mention group names Groups are a supervisor eyes only feature intended for increasing management and reporting efficiency Three level accounting can be accomplished by linking two groups and assigning an account to the lowest level group Displaying the List of Groups and Accounts The screen Account list displays the list of groups and accounts that belong to one level of the structure 13...

Page 142: ...page 220 Use the procedure below to display the Account list screen for each group To display the content of the Main folder 1 As supervisor From the main menu select the path Account management Manage account Account list The Account list screen is displayed To display the content of groups at levels 1 or 2 1 Select the group to open press the group line in the list 2 Press OK 3 Press View conten...

Page 143: ...p is not active the corresponding accounts are not visible and users cannot select them Active Inactive Status Parent group of the group The name of group is at the next higher level above Name of a group Folder Creating Groups Follow the steps below to create modify activate deactivate or delete groups 138 Page 138 Oct 05 2016 10 44 5 Account Management and Access Control ...

Page 144: ...another group other than Main folder to create a subgroup select the Folder button select a group in the list that opens and press OK 7 On the New group screen press OK The Group creation summary screen is displayed 8 Press OK to create the group Modifying a Group Use the procedure below to change the name the status or the parent group of a group Note To move groups or accounts change their paren...

Page 145: ...oup of Accounts For example use the procedure below to temporarily deactivate a group so the included accounts are not visible to the Mailing System users How to Activate Deactivate a Group To activate or deactivate a Group 1 Follow the procedure How to View Edit a Group or a Subgroup on page 140 2 Display the Account list screen see How to Display the List of Accounts and Groups on page 137 3 Sel...

Page 146: ...ation message is displayed 4 Press OK to delete the group otherwise press No as many times as necessary Managing Accounts Account Parameters An account has the following parameters Description Format Paramet ers Number of the account Must be unique It cannot be modified after the ac count is created However the account can be de leted 30 alphanumeric characters Number Name of the account Must be u...

Page 147: ...unts How to Create an Account To create an Account 1 Display the Account list screen see How to Display the List of Accounts and Groups on page 137 2 Select Add Acct Group and then select Add account The New account screen is displayed 3 Enter the account Number and Name using the keypad then select the account status the button displays the current status active or inactive Press fields on the sc...

Page 148: ...et switches OFF and the parameters are hidden Press Next The Surcharge screen is displayed Activate surcharge and edit selected surcharge parameter fixed or percentage Press OK to validate 7 The Account creation summary screen is displayed 8 Press OK to return to the Account list screen Users can only use active accounts If necessary as long as your accounting structure is not complete you can cre...

Page 149: ...d then press View Edit content until you can select the account by pressing OK 3 Select Edit Modify The Edit Modify screen is displayed 4 Select each parameter and change it using the keypad use key C to clear characters and then press OK The Account modification summary screen is displayed The Budget and Surcharge parameters are only available when the Advanced Reporting option is activated See B...

Page 150: ...37 2 Select the account or type its number and press OK If the account is not contained in the list select the group or the subgroup that contains the account press Edit Del or OK and then press View Edit content until you can select the account by pressing OK 3 Select Edit Modify The Edit Modify screen is displayed 4 Change the status parameter the button displays the current status active or ina...

Page 151: ...odify A confirmation of account deletion is displayed Account List Import Export Using a USB memory device you can import or export the account list from your mailing machine as a CSV file Imported accounts are created with no hierarchy and added to the existing account list Using a spreadsheet program or a simple Text editor modify an exported CSV file to add new accounts to your Mailing System b...

Page 152: ...n At the end of the process a message informs you that you may safely remove the USB memory device Importing Accounts To import accounts into the Mailing System place the CSV file on a USB memory device You can only import CSV files located in the root directory of the USB memory device The CSV file should have the following characteristics TBC Name Field delimiter New line Record delimiter To eas...

Page 153: ... management Manage account Import Account list 2 Insert your USB memory device into the USB port of the base at rear left and press OK 3 Select the CSV file to import and press OK 4 Follow the instructions displayed on the screen At the end of the process a message informs you that you may safely remove the USB memory device 148 Page 148 Oct 05 2016 10 44 5 Account Management and Access Control ...

Page 154: ...you can create Accounts or Operators without activating them Operator PIN Code Parameters In the Mailing System each PIN code is associated with a name a list of accounts and a status active or not You have to set these parameters when creating an operator PIN code Description Format Parameters Operator PIN code Two operators cannot have the same PIN code 4 digits PIN code Operator name Two operat...

Page 155: ...r The Manage Operator screen is displayed 2 Select Operator List The Operator list screen is displayed Status In the Status area the supervisor can change the operator status Active this operator has been declared is activated and can be connected as a user Inactive this operator has been declared but it is not activated and can not be connected as a user 150 Page 150 Oct 05 2016 10 44 5 Account M...

Page 156: ...st on page 150 2 Select Add operator The New operator screen is displayed 3 Enter the parameters of the Operator Each operator PIN code must be unique 4 Press Account list to assign accounts to the operator 5 In the Account List screens about the list see How to Display the List of Accounts and Groups on page 137 select the groups or accounts the operator will be allowed to use 6 Press OK The Oper...

Page 157: ...Operator modification summary screen 5 Press OK to validate the changes Assigning Accounts to the Operators You can define account access to operators by assigning them accounts groups or subgroups of accounts Assigning a group or subgroup automatically assigns all the accounts of the group If you assign a group or subgroup to an operator all accounts added afterwards to the group will be automati...

Page 158: ...een is displayed 3 Select an account and press Enable Disable 4 You can assign entire groups or subgroups to the operator Select a group and press OK Repeat until all accounts to be assigned are checked 5 Press to return to the Edit modify screen 6 Press OK to validate the assignments then press Finish To see the Account list of the selected Group press View group content 5 Account Management and ...

Page 159: ...s View group content Activating Operators The activated deactivated status of the operators allow you to create them in advance Users cannot use deactivated operator PIN codes How to Activate Deactivate an Operator To activate or deactivate an Operator 1 Perform the procedure How to Modify an Operator on page 152 steps 1 and 2 2 In the operator parameters select the line Status to activate or deac...

Page 160: ...r To delete an Operator 1 Perform the procedure How to Modify an Operator on page 152 2 Select Delete instead of Edit Modify The Delete confirmation screen is displayed 3 Press OK to delete the operator otherwise press 5 Account Management and Access Control 155 Page 155 Oct 05 2016 10 44 ...

Page 161: ...period will soon be reached Additionally the Mailing System will Block postage for accounts that have used their budget Send a message to the supervisor when the budget of an account is reached Reset account used amount at the next beginning of the period Automatically Apply Account Surcharges You can charge accounts an additional amount each time postage is applied for these accounts For each acc...

Page 162: ...d of time This period of time is common to all accounts in the machine When activating the Budget and Surcharge function you must set this period of time to a month or a year and choose a start day Budget Account Parameters Description Range Preference Budget allocated to the account for the default period 0 to 99999 Amount Percentage of the budget at which the system warns the user and the superv...

Page 163: ... account charge 1 to 99 Percentage of imprint Setting up the Budget and Surcharge Function You may only use Budget and Surcharge features if the Advanced Reporting option is loaded in your Mailing System Then you have to activate the Budget and Surcharge function and finally set global parameters to be able to set the budget and surcharge parameters of an account 158 Page 158 Oct 05 2016 10 44 5 A...

Page 164: ... Surcharge Mgt to activate deactivate the function When the box is checked the budget parameters located underneath on the screen become accessible 4 Select the basic period for budgets month or year 5 Enter a starting date or day for the period and then press OK The Mailing System calculates the amount consumed for each account in the period and then displays the Account Mode Management menu How ...

Page 165: ...charge function and set global parameters you can set the budget and surcharge parameters of an account The Budget and Surcharge buttons are accessible from the Account mode management menu See Managing Accounts on page 135 160 Page 160 Oct 05 2016 10 44 5 Account Management and Access Control ...

Page 166: ...te a Daily Usage Report 175 How to Generate a Monthly Usage Report 176 How to Generate a Permit Report and Historic Reports 177 How to Display the Operational Presort Report and Historic 178 6 6 Funds Data Reports 179 How to Generate Funds Summary Report 180 How to Generate Refill Operation Report 181 6 7 Account Data Reports 182 How to Generate the Account List Report 183 How to Generate Single A...

Page 167: ... Budget Consumption Report 194 How to Generate a Budget Limit Report 195 How to Generate an Operator Activity Report 196 How to Generate a Machine Activity Report 197 How to Generate a Product Code Report 198 162 Page 162 ReportsOct 05 2016 10 44 ...

Page 168: ... can be added as an option Reports generally require a beginning date and an end date Your Mailing System allows you to get reports on the activity over the past two years Typically the reports are available on screen and can be printed out on an external USB printer or saved on a USB memory device If a PC Mail Accounting Software is used accounting reports are only available on the PC application...

Page 169: ...ional Permit Report and Histor SP Number of pieces for each type of permit mail since the latest reset Operational Permit 2 historic ic Reports on page 176 Operational Pre sort Report and SPF Number amount of presort mail pieces per category and weight since last reset Operational Presort 2 historic Historic Reports on page 177 FUNDS DATA Funds Summary Report on page 179 LSPF Information on funds ...

Page 170: ...super visor only Operator list Operator Activity Report on page 195 SPF Activity of all operators for a selec ted period Operator activity SYSTEM DATA Machine Activity Report on page 196 SPF Activity of the machine displayed in hour bands Machine activity Machine Configura tion Report on page 188 SPF Supervisor settings imprint default data date advance postal services connections MMI Ink tank wei...

Page 171: ...eters and choose one of the following to display or record the report On screen viewing Print with external USB printer if connected Print on a postage label Export to a USB memory device To generate a report as a user or supervisor follow the procedures below 166 Page 166 Oct 05 2016 10 44 6 Reports ...

Page 172: ...tput screen is displayed The information displayed in this screen depends on the type of report you have selected 3 Select or type required parameters and press OK You can use key C to clear data in a field and then type new data The Output selection screen is displayed 4 Select an available output device The system sends the report to the selected output 6 Reports 167 Page 167 Oct 05 2016 10 44 ...

Page 173: ...the main menu select the path Reports 2 Resume with the steps in How to Generate a Report as a User on page 167 Special generating procedures apply for the following reports Account List Report see How to Generate the Account List Report on page 183 Operator List Report see How to Generate the Operator Report on page 187 168 Page 168 Oct 05 2016 10 44 6 Reports ...

Page 174: ... the operational presort report function if you intend to use it When the function is activated you may have to start a new report each time the postal services update the rate table in the machine Before a new report is started no mail can be processed using the new rates How to Activate Deactivate the Operational Presort Report You have to connect as a Supervisor see How to Log in as Supervisor ...

Page 175: ...e this report you have to be logged in as a user You must be in Applying postage task to view the outgoing mail batch counter Output The Batch Data report outputs are Screen USB printer Comments Fields Begin Date of last reset End Current date Period On printed report only Die number Number of items without 0 00 items Total value of items 170 Page 170 Oct 05 2016 10 44 6 Reports ...

Page 176: ...tart from zero at the current date See How to Reset the Item Counter on page 49 Received Batch Data Report Requirements To generate this report you have to be logged in as a user You must be in Received stamp type to view incoming mail batch counter Output The Received Batch Data Report outputs are Screen USB printer The Received Batch Data Report displays the batch counter for incoming mail Recei...

Page 177: ...an Received Batch Data Report 1 See Generating Reports on page 166 Received Batch Data Report After generating reports like Metering Batch Data or Received Batch Data you may wish to reset the batch counters so that your next reports restart from zero at the current date See How to Reset the Item Counter on page 49 172 Page 172 Oct 05 2016 10 44 6 Reports ...

Page 178: ...eport you have to be logged in as a user Output The Postage Data Report outputs are Screen Label Comments Fields On printed report only Die number For today Total number of items processed zero and non zero Total postage value How to Generate a Day Report To generate a Day Report 1 See Generating Reports on page 166 173 Page 173 Oct 05 2016 10 44 6 Reports ...

Page 179: ...ecify the Begin date the End date field is filled with a proposed value Begin date 31 days You can specify another End date Default period Beginning 1st day of the current month End current day Output The Postage Data Report outputs are Screen USB printer USB memory device Comments Fields On printed report only Die number For each day in the period Day number Number of items processed zero and non...

Page 180: ...date and End date Use the selection of month and year Default period Begin Current month of the previous year End Current month Output The Monthly Usage report outputs are Screen USB printer USB memory device Comments Fields On printed report only Die number For the period for each month presented in data collected Month name and year Total number of items processed Total postage value for this mo...

Page 181: ...perational Permit Report option displays the currently running permit report use of permit rate for a selected period of time The Historic options display the two previously recorded reports Requirements To generate these reports you can to be logged in as a user or supervisor and Permit mode has to be selected Output The Operational Permit Report and Historic Report outputs are Screen USB printer...

Page 182: ...e screen While processing Permit mail the Operator can decide to print the Operational Permit report begin a new one and end the current one or just continue building the current one See Steps to Run Permit Mail on page 67 Operational Presort Report and Historic Reports Three presort reports are available The Operational Presort Report option displays the currently running presort report use of pr...

Page 183: ...nd total postage value per mail category and weight break Sub totals per category mail piece count and postage value Grand total mail piece count and total postage value How to Display the Operational Presort Report and Historic Operational Presort Report 1 To get the report see Generating Reports on page 166 On the Presort Report screen 2 Press Print to print the current report or New report to s...

Page 184: ...ter Comments Fields On printed report only Current date and time On printed report only PSD status On printed report only Die number Total postage printed by the machine Funds used ascending Postage available for printing by the machine Funds available descending Total funds downloaded into the machine Must be equal to ascending descending Control total Total number of normal items Non zero items ...

Page 185: ...d in as supervisor Output The Postage Report outputs are Screen USB printer USB memory device Comments Fields Period Default period Beginning Current date 6 months End Current date On printed report only Die number Represents the new total amount available in the machine For each refill operation performed Refill date time Funding amount New funds available 180 Page 180 Oct 05 2016 10 44 6 Reports...

Page 186: ...How to Generate Refill Operation Report To generate a Refill Operation Report 1 To get the report see Generating Reports on page 166 6 Reports 181 Page 181 Oct 05 2016 10 44 ...

Page 187: ...n as supervisor The current Account mode has to be Account or Account with access control Output The List report outputs are USB printer USB memory device Comments Data The report displays the account structure tree view with groups subgroups For each group subgroup Group subgroup name Status For each account Account number Account name Status 182 Page 182 Oct 05 2016 10 44 6 Reports ...

Page 188: ...nt Report displays postal expenditures for one account over a selected time period You can select any account from the list Requirements This report is available as a user or supervisor The current account mode has to be Accounts or Accounts with access control You must select an account in the list of accounts and a specific time period for the report Begin date and an End date Default period Beg...

Page 189: ...port 1 To get the report see Generating Reports on page 166 Multi Account Report The Multi Account Report displays postal expenditures for all accounts over a selected time period sorted by ascending account number The report displays all the accounts in active status and accounts inactive or deleted with a postage value Requirements This report is available as a user or supervisor The current acc...

Page 190: ... Others and No account The report displays the hierarchy of groups and sub groups with the total values per group and sub total values per sub group For each group sub group Group sub group name Total number of items processed Total postage value For each account Account Number Account name Number of items processed zero non zero items Total postage value When Advanced reporting is enabled budget ...

Page 191: ...ist with PIN codes Requirements To generate this report you must be logged in as supervisor not as a user Comments Data There is no period to enter For each Operator Operator name PIN code Status Activated Deactivated Active account assigned status if there is at least one active account assigned to the operator the value is Yes otherwise the value is No 186 Page 186 Oct 05 2016 10 44 6 Reports ...

Page 192: ...isor see How to Log in as Supervisor on page 220 To generate the Operator Report 1 As supervisor From the main menu select the path Account management Manage operator Operator report 2 Select the Output and then press Get report 6 Reports 187 Page 187 Oct 05 2016 10 44 ...

Page 193: ... outputs are Screen USB printer USB memory device Fields Imprint default settings Default Text Default Ad slogan Default Rate Date advance parameters Funds settings High value Low Funds Connections settings Machine settings including for example MMI settings Language Default home screen time outs backlight Weighing settings geodesic code weight threshold rounding mode auto label threshold 188 Page...

Page 194: ...e Events Report The Base Events Report lists diagnostic codes on the mailing machine and is used by a service representative Requirements To generate this report you must be logged in as a service representative Output The Base Events Report outputs are Screen USB printer USB memory device 6 Reports 189 Page 189 Oct 05 2016 10 44 ...

Page 195: ...s Report The PSD Events Report lists diagnostic codes for the PSD and is used by a service representative A supervisor may generate this report for technical support How to Generate a PSD Events Report To generate a PSD Events Report 1 See Generating Reports on page 166 190 Page 190 Oct 05 2016 10 44 6 Reports ...

Page 196: ...creen USB printer USB memory device How to Generate a IP Configuration Report To generate a IP Configuration Report 1 See Generating Reports on page 166 Proxy Configuration Report Requirements To generate this report you must be logged in as supervisor Output The Proxy Configuration report output is Label 6 Reports 191 Page 191 Oct 05 2016 10 44 ...

Page 197: ...How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See Generating Reports on page 166 192 Page 192 Oct 05 2016 10 44 6 Reports ...

Page 198: ...get limit Operator activity activity of all operators for a selected period Machine activity activity of the machine presented in hour bands Product code activity per CPC name for a selected period When the Budget and Surcharge function is activated Single account Multi account and Account list reports include budget and or surcharge data if applicable See also Managing Optional Features on page 2...

Page 199: ... Budget period Period begin date end date If an account has no Budget Budget and Remaining budget fields show value 0 For each group subgroup Group or subgroup name for each account that consumed postage during the period Account number Account name Budget Remaining budget budget total postage value total sur charge How to Generate a Budget Consumption Report To generate a Budget Consumption Repor...

Page 200: ...tors for a selected period Requirements To generate this report you must be logged in as supervisor The account mode has to be Accounts with Access control You must specify the period for the report Begin date and an End date Default period Begin 1st day of the current month and End current date Output Screen USB printer USB memory device Comments Fields If an account mode without operators has be...

Page 201: ...ate this report you must be logged in as supervisor You have to specify the period for the report Begin date and an End date Default period Begin 1st day of the current month and End current date Output Screen USB printer USB memory device Comments Fields Before 7h00 aggregates items performed between midnight and 7h00 After 19h00 aggregates items performed between 19h00 and midnight For each hour...

Page 202: ...See Generating Reports on page 166 Product Code Report The Product Code Report displays the consumption per Customer Product Code for a selected time period Requirements To generate this report you must be logged in as supervisor not as a user 6 Reports 197 Page 197 Oct 05 2016 10 44 ...

Page 203: ...roduct Code Description RDFS short name of items on period PPC number only for the country where the CPC is associated with a weight band Total postage value on period The rate table gives the product code description If the product code description does not exist in the rate table because this is a rate not available anymore the product code description becomes Unknown rate How to Generate a Prod...

Page 204: ...ting to Online Services 202 How to Call Online Services Manually as a User 203 How to Call Online Services Manually as Supervisor 203 How to Test the Connection to Online Services 204 7 3 Uploading Statistics 206 How to Upload Report Data to the Online Services Server 206 7 4 System Online Services 207 7 5 e Confirmation Services 208 The Process in your Mailroom 210 How to Process eConfirmation It...

Page 205: ......

Page 206: ...em see Options and Updates on page 275 Ink alerts Never run out of ink again The online server monitors your ink supply and mails an alert notification when it is time to re order Remote diagnostics and technical support Experienced technical professionals can remotely analyze your mailing machine s error logs diagnose your mailing machine before an on site service visit and update your system sof...

Page 207: ...y For Ink Management the Mailing System automatically connects when it s time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to network during the night to allow the connection to the Online Server to occur automatically Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new informati...

Page 208: ...ng the Mailbox on page 278 How to Call Online Services Manually as Supervisor You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To trigger a generic call 1 As supervisor From the main menu select the path Online services Generic call The Mailing System connects to the server and downloads the available elements rates ad slogans etc 2 Check your mailbox for messages se...

Page 209: ...mand This test Validates connection parameters see Connection Settings on page 264 Indicates that the server can be contacted Test server Establishes a connection and tests the communication with the server This test confirms that transactions can be held normally Test server is a bandwidth test and should only be undertaken after a request from Customer Service How to Test the Connection to Onlin...

Page 210: ...ct the path Online Service Test server 2 As supervisor From the main menu select the path Maintenance Diagnostics Test server The call process starts and displays its sequence of operations on the screen 7 Online Services 205 Page 205 Oct 05 2016 10 44 ...

Page 211: ...r at the end of each month Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional see Activating New Options on page 283 How to Upload Report Data to the Online Services Server To upload report data 1 As a user Press Menu and select the path Online Services Upload Statistics 2 As supervisor From the main menu select the path Online Ser...

Page 212: ... that the latest postal rates are installed on your Mailing System When the Postal Service announces changes in its rate and fee schedule the Online Services server automatically downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact Customer Service Account Number It...

Page 213: ...ate is identified as eConfirmation on your Mailing System and in these instructions To be eligible for Postal Service discounts on Delivery Confirmation and Signature Confirmation services you must use e identified tracking labels that are only available from Customer Service Any other label will cause an input error message Your Mailing System cannot process confirmation service tracking labels o...

Page 214: ... delivery The actual signature and address of the recipient will be displayed on your My Neopost webpage under the online services tab e Confirmation Service Customer Profile If you have purchased the E services with USPS tracking the Online Services web page allows you to activate and define your e mail notifications as well as enter and maintain e mail addresses for the notifications The possibl...

Page 215: ... Customer Service 2 Select the appropriate rate and e Confirmation service on your machine display 3 Apply the metered postage to your mail 4 Deposit your mail with the USPS e Confirmation does not require additional special paper work as do retail mail confirmations 5 Upload your daily mailing information to the Online Services Server This function is performed everyday via an automatic call duri...

Page 216: ... your mailing machine Using your Weighing Platform to send a package and request eConfirmation service is simple 1 Place the eConfirmation label on the package 2 Place your package on the WP If needed first remove all items from the WP and rezero your Weighing Platform see How to Set to Zero the Weighing Platform on page 239 3 Select the rate corresponding to the package to send see How to Select ...

Page 217: ... tape to the package Leave the machine ON and connected at night to automatically upload the record to the USPS You can also upload records manually see How to Upload Report Data to the Online Services Server on page 206 Checking e Confirmation Records A list of e Confirmation records is accessible in the machine The eConf Record List screen displays the eConfirmation records that have not yet bee...

Page 218: ...is case you have to edit the corresponding record and change its status Record status PIC Valid Corresponds to a valid mail with eConfirmation Service to track through USPS PIC Deleted Corresponds to mail you no longer want to track anymore You will not receive any tracking information on records with status PIC Deleted How to Modify an eConf Record Status To modify the status of an eConf record 1...

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Page 220: ...ic Date Advance Feature 225 How to Activate Deactivate Fractional Postage 227 8 4 Printing Default Settings 228 How to Change the Default Text 228 How to Change the Default Ad slogan 229 How to Set the Default Printing Offset 230 How to Select the Default Label Printer 230 8 5 Imprint Memories 231 How to Create an Imprint Memory 232 How to Edit Modify an Imprint Memory 232 How to Delete an Imprint...

Page 221: ...the Display Brightness by Default 249 How to Enable Disable the Beeps 250 How to Change the Beeps by Default 250 How to Activate the Quiet Mode 251 How to Set the Default System Quiet Mode 252 8 10 Other System Settings 253 How to Adjust the Time outs 254 How to Set Default Time outs 254 How to Check Adjust the Machine Time and Date 255 8 11 Remote Label Dispenser RLD 257 How to Set the RLD Status...

Page 222: ...ng Motorized Conveyor Stacker Positions 269 How to Install the Motorized Conveyor Stacker in Line 0 269 How to Install the Motorized Conveyor Stacker at 90 271 217 Page 217 Configuring the SystemOct 05 2016 10 44 ...

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Page 224: ...has one supervisor PIN code that allows you to configure the mailing functions and perform other functions such as managing accounts and access rights generating certain reports etc The Supervisor PIN code of the system has been provided to your organization in a separate distribution The supervisor settings allow you to Change the default user settings Modify system time outs Set funds warnings h...

Page 225: ...ssible while logged in as the supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in 1 As a user Press Menu and select the path Supervisor The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed You can log in as the supervisor by directly typing the supervisor PIN code in place of a regular user PIN cod...

Page 226: ...o return to the user mode How to Exit the Supervisor Mode You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To exit the supervisor mode 1 As supervisor Press The machine goes to Sleep mode and supervisor is logged out 8 Configuring the System 221 Page 221 Oct 05 2016 10 44 ...

Page 227: ...From the main menu select the path Default user settings Default imprint parameters Default rate 2 Select the default rate using the rate wizard 3 Press OK to validate Default Permit The default permit is automatically selected when the Permit Mail type of stamp is activated See also To manage the permits see Managing Permits on page 291 To change the current Permit Mail see How to Select a Permit...

Page 228: ... parameters Default Permit 2 Select the default permit in the list 3 Press OK to validate Checking on Zero Weight The function Zero Weight can be activated de activated by the supervisor When the function is de activated the Permit Mail type of stamp may not be captured The weight values in the Permit Report may then be inaccurate inaccurate averages for instance 8 Configuring the System 223 Page ...

Page 229: ...displayed 3 Select Activated to start checking on Zero Weight or De activated to end checking on Zero Weight 4 Click OK to validate your selection 5 A warning window appears explaining when you should use Checking on zero weight Click OK to confirm or Cancel to keep the previous activation state Default Weighing Mode This setting defines both the weighing device and the weighing method that are se...

Page 230: ...tic Date Advance function automatically proposes to change the date printed on mail pieces at a preset time to the next working day date Example You can set the system to change dates at 17 00 hours and set Saturdays and Sundays to be non working days From Friday 17 00 hours to Sunday 23 59 the system will print Monday s date on the envelopes after a confirmation message to the user How to Set the...

Page 231: ... 3 Enter the Automatic Date Advance time 00 00 hours is not allowed 4 Select Day to gain access to working days selection screen 5 Select the day by pressing on the corresponding button 6 Press OK to exit Fractional Print Mode Setting The fractional setting enables users to type fractional values when manually entering postage Otherwise the fractional value is always zero 226 Page 226 Oct 05 2016 ...

Page 232: ...sor on page 220 To activate deactivate fractional postage 1 As supervisor Press and select the path Default user settings Default imprint parameters Fractional Postage Mode 2 Select Enable Disable fractional to activate or deactivate the fractional postage 8 Configuring the System 227 Page 227 Oct 05 2016 10 44 ...

Page 233: ...penser option that prints on label rolls Changing the Default Text You can create up to ten Texts See also Managing Custom Text Messages on page 284 How to Change the Default Text You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To change the default Text 1 As supervisor From the main menu select the path Default user settings Default imprint parameters Default Text ...

Page 234: ...n page 220 To change the default Ad slogan 1 As supervisor From the main menu select the path Default User Settings Default Imprint Parameters Default Slogan 2 Select the default Ad slogan or None for no ad slogan 3 Press OK to validate Changing the Default Ad slogan You can order a custom Ad die Contact Customer Service 8 Configuring the System 229 Page 229 Oct 05 2016 10 44 ...

Page 235: ...Base settings Default Print Offset 2 Select Normal Shift Left 1 or Shift Left 2 3 Press OK to validate Selecting a Default Label Printer You can select the default label dispenser as follows How to Select the Default Label Printer You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To select the default label printer 1 As supervisor From the main menu select the path De...

Page 236: ...umber The system displays on the home screen the name of the current Imprint Memory Standard Stamp Imprint Memory The table below gives the content of a Standard stamp Imprint Memory Text Ad slogan Weight option Date mode Rate Imprint settings Account number if any Account setting Permit Mail Stamp Imprint Memory The table below gives the content of a Permit Mail stamp Imprint Memory Text Ad sloga...

Page 237: ... press Create 3 Select the type of mail by pressing Standard or Permit 4 Enter the name of the new Imprint Memory then press OK 5 To include weight put a mail piece on the Weighing Platform then press Next 6 Enter the parameters press Next to validate and display the next list of parameters if any 7 Repeat previous step until the system displays the name of the new Imprint Memory in the list How t...

Page 238: ...the parameter then press OK 7 Press OK to validate or to quit How to Delete an Imprint Memory You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To delete an Imprint Memory 1 As supervisor From the main menu select the path Imprint memories 2 Select an Imprint Memory in the list of the memorized imprint memories 3 Press OK to validate 4 Select the menu path Delete A co...

Page 239: ...g in as Supervisor on page 220 To set a high value warning amount 1 As supervisor Press and select the path Default user settings Base settings High value warning threshold 2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate How to Set the Low Funds Threshold You have to connect as a Supervisor see How to Log in as Supervisor on page ...

Page 240: ...have to connect as a Supervisor see How to Log in as Supervisor on page 220 To set a funding PIN code 1 As supervisor From the main menu select the path Default user settings Funds set tings Credit PIN code 2 Press the Active or Inactive button to activate or deactivate the PIN code 3 Enter the funding PIN code if active 4 Press OK to validate 8 Configuring the System 235 Page 235 Oct 05 2016 10 4...

Page 241: ...e also Checking the Sealing Mode on page 49 How to Set the Default Mixed Sealing You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To modify the default mixed sealing 1 As supervisor From the main menu select the path Default User Settings Base settings Default Mixed Sealing 2 Choose one of the three states 3 Press OK to validate 236 Page 236 Oct 05 2016 10 44 8 Confi...

Page 242: ... the Default Moistening Level You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To modify the default moistening level 1 As supervisor From the main menu select the path Default User Settings Base settings Default moistening level 2 Choose one of the five levels 3 Press OK to validate 8 Configuring the System 237 Page 237 Oct 05 2016 10 44 ...

Page 243: ... the default weighing method Default Weighing Mode on page 224 Resetting the Weighing Platform You can reset the Weighing Platform in the following ways Weight refresh weight of the mail pieces on the WP is refreshed or set to zero if there is no weight or no WP Tare the Weighing Platform Tare the WP Zero the Weighing Platform physically adjusts the Weighing Platform to zero supervisor only How to...

Page 244: ...atch settings Reset Weigh Platform 2 Remove all items from the Weighing Platform 3 Press OK to set to zero the Weighing Platform How to Tare the Weighing Platform as a User To tare the Weighing Platform as user 1 As a user Press Menu and select the path Batch settings Tare Weigh Platform 2 Place the item you want to use on the Weighing Platform 3 Press OK to set weight to zero 8 Configuring the Sy...

Page 245: ...tform Reset 2 Remove all items from the Weighing Platform 3 Press OK to zero the Weighing Platform How to Tare the Weighing Platform as Supervisor You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To tare Weighing Platform 1 As supervisor From the main menu select the path System settings Weighing functions Weigh Platform tare 2 Press OK to tare the Weighing Platform ...

Page 246: ...e button to activate or deactivate the function 3 Press OK to validate Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the Mailing System The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP The WP standard weighing is automatically selected when a weight...

Page 247: ...o Weight Detection to activate the function 3 Press OK to validate How to De activate the Automatic Weight Detection on the WP You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To de activate the automatic weight detection on the WP 1 As supervisor From the main menu select the path Default user settings Base settings Auto Weight Detection 2 Select No Auto Weight Dete...

Page 248: ...n page 220 Press and select the path Default User Settings System Settings ePostage Mode The ePostage Mode screen is displayed 2 Select Activated or Deactivated to activate or deactivate the ePostage Mode 3 Press OK to validate your selection How to set the ePostage connection To set the ePostage connection 1 As supervisor see How to Log in as Supervisor on page 220 Press and select the path Maint...

Page 249: ...ies the weight values the mailing machine delivers Make sure you enter the correct parameter How to Change the GEO Code You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To change the GEO code 1 As supervisor From the main menu select the path System settings Accessories and module settings GEOcode 2 See the map and table on the next pages to get the 5 digits GEO code...

Page 250: ...Geodesic map 8 Configuring the System 245 Page 245 Oct 05 2016 10 44 ...

Page 251: ...Geodesic codes 246 Page 246 Oct 05 2016 10 44 8 Configuring the System ...

Page 252: ... session 3 languages maximum How to Change the Display Language To change the current display language 1 As a user Press Menu and select the path Preferences 2 Select the language you want to use 3 Press OK to validate This is a User setting that only lasts as long as you are logged in Setting Default Display Language You can set the default display language for user sessions as follows 247 Page 2...

Page 253: ...ge 3 Press OK to validate Adjusting Display Brightness You can adjust the brightness of the display for bright or dark working environments How to Adjust the Display Brightness To adjust the display brightness 1 As a user Press and select the path User Preferences Brightness 2 Type 1 or 2 to increase or decrease the contrast The screen updates immediately 3 Press OK to exit This is a user setting ...

Page 254: ...hange the display brightness by default 1 As supervisor Press and select the path Default user settings Default user prefer ences Brightness 2 Use the 1 or 2 keys or touch the Increase Decrease button to increase or decrease the brightness The display updates to the new setting 3 Press OK to validate Enabling Disabling Sounds You can enable or disable the system beeps separately Beeps on keys Beep...

Page 255: ...ting Default System Beeps You can set the default beep state for users How to Change the Beeps by Default You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To change the sounds by default 1 As supervisor From the main menu select the path Default user settings Default user preferences Sounds 2 Press Beep on key and or Beep on error to enable or disable the sounds 3 Pr...

Page 256: ...ode for your current session As supervisor you can set the quiet mode by default How to Activate the Quiet Mode 1 As user Press Menu and select the path Batch settings Quiet Mode The Quiet Mode screen is displayed 2 Select Quiet Mode ON or Quiet Mode OFF The screen is closed and the previous screen is displayed Setting the Default System Quiet Mode As supervisor you can set the default system quie...

Page 257: ...To set the mode by default 1 As supervisor From the main menu select the path Default user settings Base settings Default Quiet Mode The Quiet Mode screen is displayed 2 Select Quiet Mode ON or Quiet Mode OFF The screen is closed and the previous screen is displayed 252 Page 252 Oct 05 2016 10 44 8 Configuring the System ...

Page 258: ...ime out is reached the machine stops Start The period of time in seconds the system waits for the next envelope or label after printing Once this time out is reached the machine stops Stop Period of inactivity in minutes after which the system automatically switches to Sleep mode see System Power Management on page 26 Sleep You can set a long Stop time out to have time to feed the hopper before th...

Page 259: ...ong as you are logged in How to Set Default Time outs You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To change the system time outs 1 As supervisor From the main menu select the path Default User settings Timeout Settings The Timeout setting screen is displayed 2 Select each field and type the time outs Use the C key to clear old settings then enter a new value 3 P...

Page 260: ...ee How to Set the Postal Online Services Connection on page 264 How to Check Adjust the Machine Time and Date You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To check adjust the current time and date 1 As supervisor From the main menu select the path Machine settings Machine Date and Time The machine adjusts its time if necessary and displays time and date values If...

Page 261: ... if a manual adjustment is necessary you can use either of the following procedures to correct the Mailing System time As a user How to Unlock the PSD Postal inspection on page 117 As supervisor How to Check Adjust the Machine Time and Date on page 255 256 Page 256 Oct 05 2016 10 44 8 Configuring the System ...

Page 262: ... as follows Meaning Led RLD Power OFF Off RLD is on and in an idle state Solid Green Error power off on and retry Solid Amber RLD is receiving data Flashing Green Media is out or printhead is open Flashing Red RLD is paused Double Flashing Green RLD print head is over temperature Flashing Amber Error call support Alternately Flashing Green and Red Error call support Flashing Red Red and Green Memo...

Page 263: ...DS Dynamic Scale Use a USB cable to connect the RLD to the base rear left hand side See System Connections on page 334 Declaring Undeclaring the RLD To use the RLD you have to declare the RLD on the Mailing System 258 Page 258 Oct 05 2016 10 44 8 Configuring the System ...

Page 264: ...are the RLD press RLD Connected 3 Press Ok to validate 4 Press to power OFF the Mailing System 5 Press to power ON the Mailing System If RLD status is set to RLD Connected the Mailing System detects automatically the RLD If RLD status is set to RLD not Connected the Mailing System does not detect the RLD The Mailing System sets the ILD as the default Label Printer How to Print with RLD by Default ...

Page 265: ...Set default type of labels screen is displayed 2 Press Roll labels to use the RLD as default label printer 3 Press Ok to validate Maintaining the RLD How to Test the RLD You have to connect as a Supervisor see How to Log in as Supervisor on page 220 260 Page 260 Oct 05 2016 10 44 8 Configuring the System ...

Page 266: ...1 As supervisor Press and select the path Maintenance Remote Label Dispenser Management The following screen is displayed 2 Press Begin RLD test 8 Configuring the System 261 Page 261 Oct 05 2016 10 44 ...

Page 267: ...l Roll 1 Pull frontward the green buttons located on the RLD sides 2 Open the RLD 3 Move the two maintainers apart to disengage the label roll 4 Fit the new label roll 262 Page 262 Oct 05 2016 10 44 8 Configuring the System ...

Page 268: ...5 Insert label inside the cutting system 6 Push the label under both of media guides 7 Close the RLD Press down until the cover snaps closed 8 Configuring the System 263 Page 263 Oct 05 2016 10 44 ...

Page 269: ... page 337 How to Set the Postal Online Services Connection You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To set the Postal Online Services connection 1 As supervisor From the main menu select the path Communication settings Type of con nection The Server Access screen is displayed If you did not have the LAN plugged into the system you will get a warning message P...

Page 270: ...o Log in as Supervisor on page 220 To set the parameters of the LAN 1 As supervisor From the main menu select the path Communication settings LAN settings 2 In the screens that are displayed next enter the parameters as required and press OK to complete screens until you return to the Communications settings screen 8 Configuring the System 265 Page 265 Oct 05 2016 10 44 ...

Page 271: ...onnection To enable a PC connection see Setting up to Remote account management mode on page 133 Recovering System Control When a PC remotely controls the Mailing System you can recover control as follows How to Deactivate the Remote Control Function 1 On the Remote PC connection screen press the Unlock button to deactivate the remote control 266 Page 266 Oct 05 2016 10 44 8 Configuring the System...

Page 272: ...erter are not electronically connected you need to activate the Inserter Mode ON to use the Mailing System with the inserter As supervisor you can set the Inserter Mode ON as the default mode Activating an Inserter Mechanical only Physical Connection How to Activate the Inserter Mechanical Connection 1 As user Press Menu and select the path Batch settings Inserter Mode 2 Select ON or OFF and press...

Page 273: ...lectronic connection How to Set the Inserter Mechanical Connection as Default 1 As supervisor From the main menu select the path Default user settings Base settings Default inserter mode 2 Choose ON or OFF and press OK The Inserter Mode is activated or deactivated by default 268 Page 268 Oct 05 2016 10 44 8 Configuring the System ...

Page 274: ... will have to set the corresponding conveying speed and direction of conveyor How to Install the Motorized Conveyor Stacker in Line 0 Assembly of the metallic attachment base 1 Put the flange of the two fixation holes as shown by the arrow 2 Attach the two feet of the Base in the two holes of the metallic attachment base B 269 Page 269 Oct 05 2016 10 44 8 Configuring the System ...

Page 275: ...re that the metallic attachment base is correctly installed Stacker Assembly 1 Put the two feet of the Stacker in the two holes shown by the white circles 270 Page 270 Oct 05 2016 10 44 8 Configuring the System ...

Page 276: ...Make sure that the Stacker is correctly installed How to Install the Motorized Conveyor Stacker at 90 Assembly of the metallic attachment 1 Put the flange of the two fixation holes as shown by the arrow 8 Configuring the System 271 Page 271 Oct 05 2016 10 44 ...

Page 277: ...les of the metallic attachment base B 3 Make sure that the metallic attachment base is correctly installed Stacker Assembly 1 Use a flat blade screwdriver to remove the flap assy from the Stacker 272 Page 272 Oct 05 2016 10 44 8 Configuring the System ...

Page 278: ...of the Stacker in the two holes shown by the white circles 3 On the rear side of the Stacker set the switch to 90 4 Make sure that the Stacker is correctly installed 8 Configuring the System 273 Page 273 Oct 05 2016 10 44 ...

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Page 280: ...ate New Options 283 9 3 Managing Custom Text Messages 284 How to Display the List of Text Messages 284 How to Add a New Text Message 285 How to Modify or Delete a Text Message 285 9 4 Managing Ad slogans 286 How to Display the List of Ad slogans 286 How to Modify or Delete an Ad slogan 287 How to Download New Ad slogans 288 9 5 Managing Postal Rates 289 How to Display the List of Postal Rates 289 ...

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Page 282: ...loading custom Ad slogans Updating your Mailing System via the Online Services server The operations above are available through the supervisor menu The Options and Updates Menu How to Access the Options and Updates Menu You have to connect as a Supervisor see How to Log in as Supervisor on page 220 1 As supervisor From the main menu select the path Options and Updates The Options and Updates menu...

Page 283: ...r Service via the server On the home screen an icon indicates that the mailbox contains unread messages Unread messages icon on home screen The Mailbox list screen indicates unread messages and also allows you to delete messages that have been read 278 Page 278 Oct 05 2016 10 44 9 Options and Updates ...

Page 284: ...sages as a User 1 As a user Select or on display or Press Menu and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 9 Options and Updates 279 Page 279 Oct 05 2016 10 44 ...

Page 285: ...r on page 220 1 As supervisor From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK How to Clean your Mailbox You have to connect as a Supervisor see How to Log in as Supervisor on page 220 280 Page 280 Oct 05 2016 10 44 9 Options and Updates ...

Page 286: ...m the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to delete and press Delete or select Delete all to delete all the messages 9 Options and Updates 281 Page 281 Oct 05 2016 10 44 ...

Page 287: ...nd indicates the options that are activated You can display details for each option For more information about the options you can add to your Mailing System contact your Customer Service To display the options list 1 As supervisor From the main menu select the path Options and Updates Options list The Options list screen is displayed 2 To display the details of an option select the option and pre...

Page 288: ... activated Contact your Customer Service to have a new option added to your Mailing System How to Load Activate New Options To activate an option that is ready for downloading on the Online Services server 1 Trigger a generic call to the Online Services server see Manual Calls on page 202 2 After the call you can display installed options see How to Display Options on page 282 9 Options and Update...

Page 289: ...bed in How to Change the Default Text on page 228 The List of Custom Text Messages The Text list displays the messages you have created and indicates the activated default Text if any How to Display the List of Text Messages You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To display the list of Text messages 1 As supervisor From the main menu select the path Options...

Page 290: ...o Modify or Delete a Text Message To modify or delete a Text message 1 Display the list of Text messages see How to Display the List of Text Messages on page 284 2 Select a Text message and press OK The Text setting screen is displayed To edit the content of the Text message or its name 1 Select Modify 2 You can change the Text message and press OK to display the next screen 3 You can change the T...

Page 291: ... 283 See also Selecting a slogan to print How to Change the Default Ad slogan on page 229 Displaying the List of Ad slogans The list of Ad slogans includes those that are installed in the Mailing System It indicates with a tick the activated default Ad slogan How to Display the List of Ad slogans You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To display the list of...

Page 292: ...the List of Ad slogans on page 286 2 Select the Ad slogan and press OK The Ad slogan setting menu is displayed To change the name of the Ad slogan 1 Select Modify 2 Change the Ad slogan name using the keypad and press OK The system updates the Ad slogan list To delete the Ad slogan 1 Select Delete The system asks for a confirmation 2 Press OK to confirm deletion The system updates the Ad slogan li...

Page 293: ...ew Ad slogans 1 Display the list of Ad slogans see How to Display the List of Ad slogans on page 286 2 Select Check for updates The Mailing System connects to the Online Services server and downloads available Ad slogans 288 Page 288 Oct 05 2016 10 44 9 Options and Updates ...

Page 294: ...w to Load Activate New Options on page 283 See also Options and Updates on page 275 Displaying the List of Rates This list displays the rates that are installed in the Mailing System and indicates with a tick the active rate How to Display the List of Postal Rates You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To display the list of rates 1 As supervisor From the m...

Page 295: ...oad new rates 1 Display the list of rates see How to Display the List of Postal Rates on page 289 2 Select Check for updates The Mailing System connects to the Online Services server and downloads available rates 290 Page 290 Oct 05 2016 10 44 9 Options and Updates ...

Page 296: ...zero weight see How to activate de activate Checking On Zero Weight on page 224 Displaying the List of Permits How to Display the List of Permits You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To display the list of permits 1 As supervisor Press and select the path Options and updates Permit Mail manage ment The list of permits is displayed in the Permit Mail manag...

Page 297: ... device to an USB port of the machine on your left hand side at the rear of the base See Base connectors on page 337 3 Press OK The USB memory device content is displayed 4 Select a permit to load into the machine and press OK The permit list is updated with the new permit To delete a permit 1 Select the permit to delete and press OK 2 Confirm deletion otherwise press Return The system updates the...

Page 298: ...ew software package contact your Supervisor who must connect to the Online Server Updating Procedure To check for available updates Perform a call to the Online Services server See How to Call Online Services Manually Supervisor on page 203 After the call your mailbox will contain a message indicating that a software download is available To open your mailbox see How to Read Messages as a User on ...

Page 299: ...the download at a proposed date and time When the date and time are reached the machine automatically calls the Online Services server for downloading After downloading The Mailing System indicates it has to be re started 1 Switch off the Mailing System See System ONOFF on page 26 After restarting the Mailing System calls the server to confirm installation The Mailing System is ready for use with ...

Page 300: ...1 How to Clean the Printing Heads Automatically 302 10 2 Maintaining the Feeder 304 How to Replace the Feeder Fingers 304 10 3 Maintaining the Sealer Water Network 306 How to Fill the Sealer Bottle 306 How to Clean the Water Filter 307 10 4 Cleaning the Mail Path 308 How to Clean the Moistening Ramp Sealer 308 How to Clean the Accessory Belts and Rollers 311 How to Clean the Mail Path Sensors 311 ...

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Page 302: ...aced The ink jet technology requires clean print head nozzles to provide excellent printing quality The system performs that cleaning automatically In this Section This section explains how to Check the ink level in the tank Change the ink tank Check the print head Clean the print head Displaying Ink Tank Data You can display the ink level and other ink tank data including Ink consumed in percent ...

Page 303: ... information screen is displayed How to Display Ink Tank Data Supervisor You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To display the ink level and the tank data 1 As supervisor From the main menu select the path Maintenance Ink Management Print Head information The Ink tank information screen is displayed 298 Page 298 Oct 05 2016 10 44 10 Maintenance ...

Page 304: ...onsumables must be regularly changed in order to ensure good print quality How to Change the Ink Tank 1 Open the ink tank drawer by pulling it towards you 2 Press on the blue release lever to disengage the ink tank 10 Maintenance 299 Page 299 Oct 05 2016 10 44 ...

Page 305: ...click 5 Close the drawer The alignment process of the printing heads starts automatically Displaying Print head information How to Display Print Head Information You have to connect as a Supervisor see How to Log in as Supervisor on page 220 300 Page 300 Oct 05 2016 10 44 10 Maintenance ...

Page 306: ...d Information screen is displayed Cleaning the Printing Heads If imprints look unclear or dirty in some way test the printing quality and clean the headset to restore the printing head condition How to Test the Printing Quality You have to connect as a Supervisor see How to Log in as Supervisor on page 220 10 Maintenance 301 Page 301 Oct 05 2016 10 44 ...

Page 307: ...nting quality management and cleaning process The following screen is displayed 2 Press Printing quality test The test starts automatically How to Clean the Printing Heads Automatically You have to connect as a Supervisor see How to Log in as Supervisor on page 220 302 Page 302 Oct 05 2016 10 44 10 Maintenance ...

Page 308: ...sor From the main menu select the path Maintenance Ink management Printing quality management and cleaning process The following screen is displayed 2 Press Print head cleaning The cleaning starts automatically 10 Maintenance 303 Page 303 Oct 05 2016 10 44 ...

Page 309: ...eeder These Feeder fingers have rubber pads in contact with the mail After a large number of cycles they are subject to wear so that the Feeder cannot catch the mail well In this case you need to replace the rubber pads How to Replace the Feeder Fingers To remove a Feeder Finger rubber pad 1 Open the Feeder top cover 2 Keep firmly the finger pad from both ends 304 Page 304 Oct 05 2016 10 44 10 Mai...

Page 310: ... replace a Feeder Finger rubber pad 1 Insert the locating pins 1 of the pad in the locating hole 2 at both ends of the feeder finger 2 Press the rubber pad against the feeder finger untils it clips on 10 Maintenance 305 Page 305 Oct 05 2016 10 44 ...

Page 311: ... continues but the envelopes will not be sealed properly Filling the Sealer Bottle How to Fill the Sealer Bottle To add water 1 Remove the bottle from its base and turn it over 2 Unscrew the cap and fill the bottle with water up to the limit marks 3 Screw on the cap and put the bottle back into place 306 Page 306 Oct 05 2016 10 44 10 Maintenance ...

Page 312: ...ly How to Clean the Water Filter To clean the water filter 1 Open the water filter drawer by pulling it towards you 2 Pull the water filter vertically to disengage it 3 Clean the water filter with water 4 Put the water filter back in place 5 Close the drawer 10 Maintenance 307 Page 307 Oct 05 2016 10 44 ...

Page 313: ...ing Feeder belts and rollers Cleaning the Mailing System sensors on the mail path Cleaning the Moistening Ramp of the Sealer Make sure your system is off before cleaning How to Clean the Moistening Ramp Sealer To clean the Moistening Ramp 1 Open the Feeder by pulling the handle towards you 308 Page 308 Oct 05 2016 10 44 10 Maintenance ...

Page 314: ... Pull up the right of the blue release lever to release the moistening ramp 3 Push the moistening ramp backwards to disengage it 4 Remove the moistening ramp 10 Maintenance 309 Page 309 Oct 05 2016 10 44 ...

Page 315: ...n the moistening ramp with hot water 6 Re install the moistening ramp 7 Pull the moistening ramp towards you to reengage it 8 Push down on the blue release lever 310 Page 310 Oct 05 2016 10 44 10 Maintenance ...

Page 316: ...llers To clean the accessory belts and rollers 1 Open equipment covers 2 Clean the belts and or rollers with a cloth and hot water 3 Close the covers Cleaning Mail Path Sensors How to Clean the Mail Path Sensors To clean the mail path sensors 1 Use a cloth and hot water 2 Allow the system parts to dry and close all covers and assemblies 10 Maintenance 311 Page 311 Oct 05 2016 10 44 ...

Page 317: ...brate the Touchscreen You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To calibrate the touchscreen 1 As supervisor From the main menu select the path Machine settings Display Touch screen calibration 2 Follow the instructions on the screen using your favorite pointing device The touchscreen is calibrated at the end of the process 312 Page 312 Oct 05 2016 10 44 10 Ma...

Page 318: ...SD Allows installation of a new PSD in mail system Old PSD must have already been withdrawn 3 Update registration This procedure is used if you have changed your address Contact Customer Service to change your information You will be instructed to perform the update registration procedure Performing the Update Registration Procedure to Change Address This procedure is used if you have changed your...

Page 319: ... main menu select the path Maintenance Service Processes A confirmation message is displayed 2 Press OK 3 Select Update registration 4 Press OK to start the connection to postal services 5 Press RETURN after the call is completed 6 The update registration is finished and your new ZIP code will print in the postal imprint 314 Page 314 Oct 05 2016 10 44 10 Maintenance ...

Page 320: ... How to Clear Mail Stalled in the Dynamic Weighing Module 321 11 2 Label Stoppages and Jams 322 How to Clear a Label Jammed in the Base 322 11 3 Weighing Problems 324 11 4 Diagnostics and System Data 326 How to Access the Diagnostics 327 How to Display the Software Data 327 How to Display the Hardware Data 328 How to Display the Events Lists 328 How to Display the Machine Counters 329 315 Page 315...

Page 321: ......

Page 322: ...in the left column Mail sizes see Mail Specifica tions on page 341 Envelope stacking see Using the Feeder on page 95 Mail piece is too thick Mail size is incorrect Envelopes are not properly stacked on the feed platform How to Clear Jammed Mail in the Print Base To clear stalled mail in the Base 1 Pull the release handle on the lower assembly of the print Base 317 Page 317 Oct 05 2016 10 44 11 Tro...

Page 323: ...Hold the handle opened and push on the inside lever to unlock the base drawer 4 Pull the Base drawer towards you 5 Gently tilt the Base drawer on the left side and remove it 6 Remove jammed envelopes 7 Put the Base drawer back into place 8 Release the jam release handle 318 Page 318 Oct 05 2016 10 44 11 Troubleshooting ...

Page 324: ...lopes only with seal ing OFF 2 Check that already closed envelopes are properly sealed at the leading edge Envelopes not completely closed may jam Sealing is ON while feeding sealed envelopes Correct the cause 1 Envelope feeding see Using the Feed er on page 95 Sealing is ON while feeding envelopes in a wrong position Correct the cause 1 The selection fingers have not been lif ted by a thick envel...

Page 325: ...oblem Envelopes are stalled on the Dynamic Weighing Module deck Action Possible cause 1 Clear the Dynamic Weighing Platform as indicated below 2 Correct the cause Mail sizes see Mail Specifica tions on page 341 Envelope stacking see Using the Feeder on page 95 Mail size is incorrect Envelopes are not properly stacked on the feed platform 320 Page 320 Oct 05 2016 10 44 11 Troubleshooting ...

Page 326: ...pen the cover 2 Gently remove jammed envelopes 3 Close the cover Do not lean on or leave any object on the Dynamic Weighing Module platform as it may alter its weighing accuracy To restore the Dynamic Weighing Module zero see Weighing Devices Settings on page 238 11 Troubleshooting 321 Page 321 Oct 05 2016 10 44 ...

Page 327: ... How to Clear a Label Jammed in the Base To clear a label jammed in the Base 1 Try to disengage the blocked label from the top of the dispenser If it is not possible do the following 2 Remove all labels from the dispenser Check that no label is stuck in the bottom of the dispenser 3 Pull the release handle located underneath the Base 4 Hold the handle open and push on the inside lever to unlock th...

Page 328: ...wer towards you 6 Gently tilt the base drawer on the left side and remove it 7 Remove jammed labels 8 Put the Base drawer back into place 9 Release the jam release handle 11 Troubleshooting 323 Page 323 Oct 05 2016 10 44 ...

Page 329: ...ing mode is automatically selected Action Possible cause See the weighing type selection procedures in Select ing a Weighing Mode on page 77 The weighing device is not selec ted Use a solid and steady table Away from any door Away from any fan There are vibrations or air drafts in the weighing area Clear the weighing area and re zero the Weighing Platform see Weighing Devices Settings on page 238 ...

Page 330: ... with the new rate Weight too heavy for current rate you have placed a package on the platform that is too heavy for the rate selected 1 Remove the package and if possible weigh it on another scale 2 Use Manual Weight Entry mode to enter the weight and determine the postage Weight on platform exceeds capa city defined in Weighing Platform To avoid weighing errors be sure the Weighing Platform is c...

Page 331: ...low Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Base Sensors Dynamic Weighing Module Sensors Feeder Sensors System status 2 Moistening pumps Moistening flap position Paper fan Feeder tests 3 The screen displays successively and without Text a red page a green page and a blue page Display 4 Displays K...

Page 332: ...or you have access to the following data Software data PSD Loader OS PACK XNDF DATA OMEGA language variant Hardware data P N of the base and the PSD Events logs Base events and PSD events or Server connection history Machine counters How to Display the Software Data You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To display the Software Data 1 As supervisor From the...

Page 333: ...nnect as a Supervisor see How to Log in as Supervisor on page 220 To display the events lists 1 As supervisor From the main menu select the path Maintenance System Infomation Events list 2 Select the Base events list or the PSD events list or the Server Connection History list 3 Press OK to validate 4 The system displays the selected list in a table along with for each event The Code of the event ...

Page 334: ...How to Log in as Supervisor on page 220 To display the data of the machine counters 1 As supervisor From the main menu select the path Maintenance System Infomation Counters 2 The system displays the data of the machine counters 11 Troubleshooting 329 Page 329 Oct 05 2016 10 44 ...

Page 335: ......

Page 336: ...your Mailing System 12 1 General Specifications 333 12 2 System Connections 334 12 3 System Connectors 337 12 4 Mail Specifications 341 12 5 Operating Specifications 343 12 6 Environmental conditions 344 12 7 Menu Reference 345 331 Page 331 System Specifications Oct 05 2016 10 44 ...

Page 337: ......

Page 338: ...x 31 49 x 13 77 Weight 63 93 lb Power supply 120 V 10 3 prong Frequency 60 Hz Maximum Current Rating 5A Ambient Temperature 50 F to 104 F Relative Humidity 20 to 80 relative humidity without condensation Dynamic Weighing Module Dimensions Width x Length x Height 25 27 x 19 09 x 11 02 Weight 37 47 lb Power supply 120 V 10 3 prong Frequency 60 Hz Maximum Input Power 71 W Ambient Temperature 50 F to ...

Page 339: ...System Connections 12 2 Base Feeder CAN Power 334 Page 334 Oct 05 2016 10 44 12 System Specifications ...

Page 340: ...Base Feeder Dynamic Weighing Module CAN Power 12 System Specifications 335 Page 335 Oct 05 2016 10 44 ...

Page 341: ...Base Stacker Power 336 Page 336 Oct 05 2016 10 44 12 System Specifications ...

Page 342: ... System base ON OFF switch To wall socket Power connector To Conveyor Stacker Power connector For future use RJ 45 To any USB device USB ports USB devices Keyboard Remote Label Dispenser Printer LAN adaptor Bar Code Reader All USB devices have to be plugged with the system powered OFF 337 Page 337 Oct 05 2016 10 44 12 System Specifications ...

Page 343: ...er or Dynamic Weighing Module CAN To display DVI Connector To Feeder or Dynamic Weighing Module Power connector USB devices Keyboard Printer LAN adaptor Bar Code Reader All USB devices have to be plugged with the system powered OFF 338 Page 338 Oct 05 2016 10 44 12 System Specifications ...

Page 344: ...Feeder connectors To Base or Dynamic Weighing Module Power connector To Feeder or Dynamic Weighing Module CAN For future use RJ45 12 System Specifications 339 Page 339 Oct 05 2016 10 44 ...

Page 345: ... Weighing Module connectors To Base CAN To Feeder CAN To Base Power connector To Base Power connector Conveyor Stacker connectors To Base Power connector 340 Page 340 Oct 05 2016 10 44 12 System Specifications ...

Page 346: ...mensions and weights Max length 13 10 on system with dynamic scale Max width 15 13 on system with dynamic scale Min length 3 5 Min width 5 Flap max height 3 Min thickness 0 008 with minimum thickness grammage mini 200g m Max thickness 0 79 Min weight with Dynamic Weighing Module 0 005 lbs Max weight with Dynamic Weighing Module 2 2 lbs 341 Page 341 Oct 05 2016 10 44 12 System Specifications ...

Page 347: ...e Remote Label Dispenser Label storage recommended room temperature 77 F and relative humidity 50 Mind the Best before date ILD labels These labels are pre cut and self adhesive ILD labels dimensions are shown in the table below 8 66 4 92 Length 1 61 1 53 Width Thickness RLD labels These labels are stored in rolls RLD labels dimensions are shown in the table below Max Min Label Rolls Dimensions 1 ...

Page 348: ...ic weighing mode lb oz Accounts The number of accounts you can create can be raised optionally to 500 Account Number on page 207 Operating conditions Ambient temperature 50 104 F Relative humidity 80 max without condensation 343 Page 343 Oct 05 2016 10 44 12 System Specifications ...

Page 349: ...lid and steady table and away from air movement Away from doors Away from any fan Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors do not install it in an area exposed to excessive light or heat sources 344 Page 344 Oct 05 2016 10 44 12 System Specifications ...

Page 350: ... Position Selecting a Weighing Mode on page 77 2 2 Weighing modes Weighing Devices Settings on page 238 2 3 Tare Weighing Platform 2 4 Zero Weighing Platform Using the Sealer on page 105 2 5 Sealing Mode and Moistening 3 6 Start Batch counters System Time outs on page 253 2 7 Time out settings Quiet Mode on page 251 2 8 Quiet Mode Inserter Mode on page 267 2 9 Inserter mode Using Imprint Memories ...

Page 351: ...it current Permit latest date Permit latest date 1 7 Funds Managing Funds on page 114 7 1 Funds used funds available 7 2 Add funds 7 3 Postal Inspection Using the Mailbox on page 278 8 Mailbox 9 Online services Test the Connection to Online Services on page 204 9 1 Ping Server 9 2 Test Server Manual Calls on page 202 9 3 Generic call Synchronize Call on page 204 9 4 Machine Synchronization 9 5 Sta...

Page 352: ...r Sounds 12 Ink and accessories information Displaying Ink Tank Data on page 297 12 1 Ink Tank information Maintaining the RLD on page 260 12 2 Remote Label Dispenser Logging in out as the Supervisor on page 220 13 Supervisor Supervisor Menu See Level 4 Level 3 Level 2 Level 1 Using the Mailbox on page 278 1 Mailbox Reports on page 161 2 Reports Presort current batch Presort historical latest batc...

Page 353: ...t date Permit historical latest date 1 3 Default user settings 3 1 Default user preference How to Change the Display Language by Default on page 248 3 1 1 Language How to Change the Beeps by Default on page 250 3 1 2 Sounds How to Change the Display Brightness by Default on page 249 3 1 3 Brightness 3 2 Base settings High Value and Low Funds Warnings on page 234 3 2 1 High value amount entry 348 P...

Page 354: ...68 3 2 7 Default Inserter mode Selecting a Default Label Printer on page 230 3 2 8 Default label printer Operational Presort Report on page 169 3 2 9 Presort reporting 3 2 10 Auto Weight Detect 3 2 11 Checking on zero weight 3 3 Default imprint parameters Changing the Default Text on page 228 3 3 1 Set Default Text 3 3 2 Default slogan selection Default Rate on page 222 3 3 3 Default rate Automati...

Page 355: ...N Code accounting mode Managing Accounts on page 141 5 2 1 Account list Account Data Re ports on page 182 5 2 2 Account report How to Import Ac counts on page 148 5 2 3 Import Account list How to Export the Account List on page 147 5 2 4 Export Account list 5 4 Manage operator Managing Operator PIN Codes on page 149 5 3 1 Operator list How to Generate the Operator Report on page 187 5 3 2 Operator...

Page 356: ...6 2 3 Set Remote Label Dis penser status Touchscreen Calibra tion on page 312 6 3 Touch screen calibration Time and Date Man agement on page 255 6 4 Date and Time 7 Maintenance 7 1 System info System Data on page 327 7 1 1 Software information 7 1 2 Hardware information 7 1 3 Event lists 7 1 4 Counters 7 2 Ink management Displaying Ink Tank Data on page 297 7 2 1 Print Head Information Cleaning th...

Page 357: ...n ing flap position test 7 3 3 3 Paper fan test 7 3 4 Display 7 3 5 Keypad 7 3 6 Serial Connectors 7 3 7 Ping tool 7 3 8 IP configuration checker 7 4 Service processes Maintenance Pro cesses on page 313 7 4 1 Withdraw a PSD 7 4 2 Swap PSD 7 4 3 Update registration 7 5 Network advanced settings Maintaining the RLD on page 260 7 6 Remote Label Dispenser Management 8 Options and updates 352 Page 352 ...

Page 358: ...e 264 9 1 Type of connection LAN Settings on page 265 9 2 LAN settings 10 Online services How to Test the Connection to Online Services on page 204 10 1 Ping Server 10 2 Test Server Manual Calls on page 202 10 3 Generic call Synchronize Call on page 204 10 4 Machine Synchronization 10 5 Server loading 10 6 Save Customer Data 10 7 Upload Customer Data Uploading Statistics on page 206 10 8 Statistic...

Page 359: ...4 128 133 135 136 141 142 146 147 149 152 156 160 161 163 169 174 201 202 204 208 210 211 212 213 215 225 228 229 230 231 234 235 238 241 243 247 248 249 250 251 253 255 256 266 267 275 277 282 283 284 286 292 297 324 341 CAN 334 335 338 339 340 catch tray 17 67 108 Catch tray 17 Changing Accounts 3 39 345 Checking on zero weight 291 347 Checking On Zero Weight 291 companies 121 control panel 14 2...

Page 360: ... Tank 13 39 345 347 installation 163 179 269 313 internal label dispenser 342 Internal label dispenser 12 52 Internal Label Dispenser 4 39 52 108 228 item 22 39 63 78 81 Item 22 49 99 103 171 172 J jamming 3 job memories 24 K Keyboard 337 338 keypad 39 Keypad 14 347 KEYPAD 24 L label 22 52 56 78 163 166 188 208 322 342 347 Label 39 56 173 179 191 322 342 347 label dispenser 52 Label Dispenser 4 19...

Page 361: ... 257 333 334 335 336 337 338 339 340 PPI 4 347 Pressure rollers 16 print base 12 Print Base 11 12 13 Print offset 22 36 Processing Mail 54 PSD 4 113 117 179 190 197 256 313 327 347 R rate selection 24 37 Rate selection 24 345 rate tables 289 Rate Updates 201 received 209 Received 35 36 68 163 171 172 Re date Mail 62 remaining funds 22 Remaining funds 22 116 reports 163 168 171 172 176 177 193 Repo...

Page 362: ...28 231 277 284 285 326 347 thickness 95 341 Thickness 342 time 4 6 117 157 169 176 196 197 219 253 255 Time 256 345 347 type of stamp 22 24 92 222 223 Type of stamp 22 W weighing mode 34 51 77 78 80 347 Weighing mode 22 36 51 63 78 Weighing Mode 51 80 99 103 224 238 324 345 weighing platform 324 Weighing Platform 4 11 19 39 51 54 58 73 77 78 80 238 244 324 345 347 weighing type 241 324 Z zero 63 1...

Page 363: ...4146016R h 07 11 2019 ...

Page 364: ...4146016R h 07 11 2019 ...

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