WARRANTY PROCEDURE FOR DEALERS WHO PURCHASED
DIRECT FROM PULSE-EIGHT AMERICA (FORMALLY ZEKTOR)
Warranty Length:
3 years
Pulse-Eight Current Product - Within first year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be
sent. There will also simultaneously be a collection scheduled for the faulty unit 5 working days later. If
the collection does not occur the dealer will be charged for the next collection to be scheduled. Failure to
retrieve the faulty item will result in the dealer being invoiced for the advanced replacement* that was
sent. If no fault is found with the faulty item the dealer will be invoiced for the courier charges.
Pulse-Eight Current Product - In second or third year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the dealer. The faulty item will be returned to Pulse-Eight in the UK and repaired.
The repair could take up to 14 days from date of collection. Once repaired the unit(s) will be dispatched
back to the dealer. If no fault is found the dealer will be invoiced for the courier charges. If having the
item sent back will cause an inconvenience to the end user a loan unit for the duration of the repair can
be arranged (subject to availability). The cost of renting a loan unit starts at $50 per week (+ shipping).
Pulse-Eight Discontinued Product - Within first year of warranty
Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be
sent (subject to product availability). There will also simultaneously be a collection scheduled for the
faulty unit 5 working days later. If the collection does not occur the dealer will be charged for the next
collection to be scheduled. Failure to retrieve the faulty item will result in the dealer being invoiced for the
advanced replacement* that was sent. If no fault is found with the faulty item the dealer will be invoiced
for the courier charges.
Pulse-Eight Discontinued Product - In second or third year of
warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely, Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the dealer. The faulty item will be returned to Pulse-Eight in the UK and repaired.
The repair could take up to 14 days from date of collection. Once repaired this will be dispatched back to
Summary of Contents for neo:X+
Page 1: ...neo X Video Matrix Product User Guide...
Page 47: ...Concept Wiring Guideline...
Page 55: ...To attach the driver to your project please follow the steps below 1 Select Pair Devices...
Page 63: ...3 Next on the neo X web UI go to Video Routing and under the Output section click on the icon...
Page 75: ...ARC VIA HDMI OPTICAL ARC in Audio Routing can be configured to use l HDMI l Optical...
