Pulse-Eight neo:X+ Product User Manual Download Page 90

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Pulse-Eight Current or Discontinued Product – Out of Warranty

1. Contact support via phone, opening a support ticket or emailing

. Pulse-

Eight will try to help troubleshoot and resolve the issue remotely.

2. If unable to resolve the fault remotely Pulse-Eight can arrange for the unit to be repaired, cost of the
repair will be charged to the Distributor.

Summary of Contents for neo:X+

Page 1: ...neo X Video Matrix Product User Guide...

Page 2: ...etup on page 11 Web Interface Setup on page 18 Monitoring Portal on page 36 EDID Management on page 40 Concept Wiring Guideline on page 47 Driver Integration on page 48 Linked Device on page 61 Audio...

Page 3: ...s Pulse Eight s flagship HDBaseT video matrix that features an integrated audio matrix Featuring 8 HDMI inputs 8 HDBaseT outputs and 2 HDMI outputs Implementing DSC technology the neo X can support 4K...

Page 4: ...ce Control l libCEC for HDMI CEC l Bi Directional Control l Bi Directional IR Control l Set Top Box IP Control l Responsive Web Interface l DSC support for HDR and 4K 60 4 4 4 8 bit or 4K 60 4 2 2 1 2...

Page 5: ...and 1080p to 150 metres over a single Cat5e 6 7 cable Kit includes 8 neo Ultra 150m HDBaseT Class C DSC receivers IN THE BOX KIT l neo X Chassis 3U size l 8 x neo Ultra PoH Receivers l Country Specif...

Page 6: ...o disperse the heat If placed in a poorly ventilated area your equipment may heat up and cause minor irreparable damage to the circuitries Allowing systems to run for prolonged periods under high temp...

Page 7: ...with OFF ON switch Use supplied power cord to connect the power E IR Receiver and Transmitter Ports Connect as required The IR Out port is to be used to connect input devices using the supplied IR Emi...

Page 8: ...ntrol system Please see full manual for more information M Ethernet Connect to network required for connection to Web Interface Third Party Control and Cloud Remote Monitoring Portal N Audio Inputs Op...

Page 9: ...are not supported Due to the inherent properties of a CCA this will cause an HDBaseT performance issue SHIELDED CABLES If you prefer shielded FTP cables please ensure compatible shielded features are...

Page 10: ...local building regulations may apply to the installation of cabling in properties It is important to check building regulations to guarantee that you are in accordance with the laws of your territory...

Page 11: ...penings on the side of the product enclosure CONNECTING THE VIDEO INPUTS 3 Connect HDMI cables from your video sources e g Blu Ray player to the HDMI inputs of the matrix Note It is recommended for ea...

Page 12: ...ching the other end of the Cat cable to a supplied neo Receiver s HDBaseT In port The receiver should be situated at the output end i e TV 7 Attached a supplied IR receiver shiny surface into the Rece...

Page 13: ...DMI cables Note Can also be used in conjunction with a neo HDMI Extender Set sold separately for reaching further distances CONNECTING THE AUDIO INPUTS 10 The neo X features 4 zones of independent aud...

Page 14: ...ptions Note The audio outputs allow matrixing please refer to the full manual to find out more CONNECTING TO NETWORK 12 Connect a standard Ethernet cable Category 5e 6 7 from the matrix s Ethernet por...

Page 15: ...re update may be available the first time the unit is powered ON in this instance the matrix may take longer to initialize If both the System Health and Network LEDs flash orange green quickly togethe...

Page 16: ...e foot of the page 20 Whilst on the Cloud Connection page insert your Installer ID into the box and save changes this will enable the matrix to be linked to your monitoring account If you have not set...

Page 17: ...l The Yellow LED will illuminate when connected to a video link l The Green LED will illuminate when the device is connected to the power supply...

Page 18: ...eb Interface Setup WEB UI The front page of the web interface features a user friendly drag and drop display showing all available inputs and outputs The following steps instruct how to customise this...

Page 19: ...same router network access and login to the Web Interface by visiting www gotomymatrix com in your web browser Activate administrative rights by clicking on the Cloud Connection tab on the left hand...

Page 20: ...on page insert your Installer ID into the box and save changes this will enable the matrix to be linked to your monitoring account Note If you do not know your Installer ID please check your cloud mon...

Page 21: ...PUT AND OUTPUT OPTIONS Once you have activated administrative rights the Video Routing page should have the following icons When clicked a popup with additional options for the select device will appe...

Page 22: ...o Virgin l Kodi l Dish l DirecTV Hidden The toggle switch can be turned on to hide the selected input from the end user s web interface EDID Profile Drop down menu to select an alternative EDID profil...

Page 23: ...o program Set Top Box IP control Simply select the type of device from the dropdown list and insert that device s IP address into the adjacent box Note This option only appears if the Input s name inc...

Page 24: ...displayed on the selected output display Remote Module Details This will display a popup detailing the output s remote end details Link Status Indicates if the link is active Link Quality Indicated t...

Page 25: ...nce is displayed The colour coded boxes will indicate if performing correctly along with the reading of the internal temperature sensor that will indicate if the system is overheating Under the System...

Page 26: ...receiver is picking up noise Example of failure message The IR receiver connected to this port is occasionally picking up stray IR messages this may occasionally interrupt IR communication to the con...

Page 27: ...e will remember this and mark the cable as Poor This can explain if your cables meet the above criteria but are still marked as Poor due to this spiking only happening after a few hours for a few seco...

Page 28: ...g Pulse Sent This will detail when the matrix last phoned home Installer ID Enter your Installer ID to link to the Pulse Eight Monitoring Portal Note If you do not know your Installer ID please check...

Page 29: ...re the systems available for Alexa control Click Connect next to the appropriate system Tell Alexa to Discover Devices your system should now be connected NETWORK SETTINGS TAB Under the Network Settin...

Page 30: ...on or off Auto Pause Toggle switch to enable where possible the function to pause the content when no sink device is watching a source device and resume playback when you switch back Remote Control C...

Page 31: ...NTROL SETTINGS Under the Routing Control tab you will find settings for IR control IR Routing by default listens to commands from the supplied remote control you can use alternative manufacturer profi...

Page 32: ...you will find options for the front panel of the matrix such as turning off the status LEDs Note The status LEDs are in the bottom right of the front panel these LEDs will always appear during poweru...

Page 33: ...settings Mode Dropdown menu to choose the option of either Active Mode to manage volume delay and ARC or Passive Mode which provides line level output only When Active Mode is selected the following o...

Page 34: ...u will find manufacturing information about your product you may be asked for this information if you request help or support Note The design and features of the Web Interface is ever evolving and may...

Page 35: ...p monitoring pulse eight com this program will run on Windows 7 or newer only when run it will scan your network and detect the IP address of your matrix If you have multiple neo systems on the same n...

Page 36: ...ashboard will display your details including your Installer ID If you don t have an installer ID please contact your Pulse Eight representative to get an account created MY INSTALLS Under the My Insta...

Page 37: ...Once created you will then be able to assign systems to the install by clicking the Add button in the Products section This will then bring up a page with a dropdown menu to select a system...

Page 38: ...ler ID into the web interface of the system When you click on a system a system overview page will appear with details of the unit such as l Serial Number l Model Number l Status l System Temperature...

Page 39: ...ls any updates available for the system There is also a toggle switch to turn on Hotfix Updates whereby updates are delivered automatically to the system Installation Report displays all crucial infor...

Page 40: ...equired by the source e g media box game console etc to identify what is the capability of the output screen The neo video matrix contains EDID presets to ease the setup configuration Here are some of...

Page 41: ...lease look over the Web Interface Setup section to access Video Routing Admin section If you do not have the password to access the Admin please check with your installer or your support representativ...

Page 42: ...3 Select the EDID profile 4 Make sure to click Save Changes to use that particular EDID profile...

Page 43: ...ort the resolutions supported by all the displays connected to the outputs Clone Display X Copies the same EDID as TV attached to the output X HDR UltraHD 4K 1080p 720p It sets the EDID to support 720...

Page 44: ...llustrate how EDID management would work in a setup Dynamic Settings In this scenario HDMI Input 1 will limit the resolution of the source to 1080p in accordance with the settings selected This means...

Page 45: ...s scenario HDMI Input 1 will set the resolution to a maximum of 4K This means all displays will receive a 4K video signal Note that the last display which has the maximum resolution of 1080p and will...

Page 46: ...ler In this scenario HDMI Input 1 will set the resolution to a maximum of 4K This means all displays will receive a 4K video signal Note that the last display is using a 4K Downscaler SKU HDMI2 4KDS t...

Page 47: ...Concept Wiring Guideline...

Page 48: ...he first step is to download the necessary driver 1 Go to monitoring pulse eight com and login with your Installer ID If you do not have an Installer ID please get in touch with your sales representat...

Page 49: ...e driver to control the intended hardware 1 Add the drivers by clicking on Driver at the top and then Add or Update Driver 2 Click the Search tab on the right hand side and search for the driver by th...

Page 50: ...3 Click the Action tab in the matrix driver 4 Then click the Discover button then click back to the Properties tab...

Page 51: ...st set your Installer Id This value is used to register this system to your monitoring account so you can monitor and support the system remotely On the properties tab enter your 4 digit Installer Id...

Page 52: ...left in Composer select the matrix driver from the list on the Control AV tab 7 Setting the connections is no different than any other driver however please ensure that the Inputs and Outputs match t...

Page 53: ...e are two modes one is Source Mode and the other is Sink Mode Source Mode is the legacy routing where the audio outputs 1 to 8 are locked to HDMI inputs 1 to 8 respectively with audio outputs 9 and 10...

Page 54: ...t be side loaded into Crestron Home To side load the Driver you will need to copy the driver package file to your Crestron Home processor we advise you use Crestron Toolbox for this process Please pla...

Page 55: ...To attach the driver to your project please follow the steps below 1 Select Pair Devices...

Page 56: ...2 In the Pair Devices section of the Crestron Home configuration please select Drivers and then the device type...

Page 57: ...3 For the Pulse Eight Neo Matrix please select AV Switcher when choosing the appropriate device type...

Page 58: ...vice type Crestron Home will locate the Driver you loaded into Crestron Toolbox earlier and input it into the processor for you Please click on TCP Client and you will then be prompted to rename the m...

Page 59: ...e that is connected to the same network as your matrix and Creston Home On that browser navigate to gotomymatrix com this will bring up your neo matrix product The IP address will be present in the se...

Page 60: ...6 Your neo matrix is now linked to Creston Home Your final step will be configuring your inputs and outputs on Crestron Home...

Page 61: ...mp8 web UI interface It is compatible with neo X by using the Sink Mode feature under Audio Control This feature is currently not compatible with neo 8a neo 6a and neo 4 Professional Make sure both ne...

Page 62: ...Device feature make sure to connect to the correct output Here is an example of the setup a S PDIF connector is connected via Input 9 on the ProAmp8 and Output 2 on the neo X Fig S PDIF Wiring betwee...

Page 63: ...3 Next on the neo X web UI go to Video Routing and under the Output section click on the icon...

Page 64: ...4 Once the Output window is up select the ProAmp8 on the Linked Device section and select Input 9 as reflected as the Input on the ProAmp8...

Page 65: ...make sure it is working login into the ProAmp8 web UI then to Configuration and click icon to check if it is Output 2 Make sure they are connected to the neo X correct output which is Output 2 in this...

Page 66: ...6 Once both sides can see the connection head over to neo X Audio Control to test the volume control By this time the CEC volume control should be working...

Page 67: ...output zones enabling the audio to be controlled completely separately from the video The system has an audio locking feature to enable continuous audio to an output zone regardless of switching video...

Page 68: ...irror 1 1 the input ports This means the audio will not switch in the event when the videos are switched around SINK MODE In Sink Mode the audio follows video routing This means the user can switch so...

Page 69: ...TOGGLING BETWEEN SOURCE SINK MODE 1 Under the neo X web UI access the Audio Control section 2 On the main page toggle select either Source Mode or Sink Mode...

Page 70: ...where Source Mode might be required instead depending on the type of install and the customer s needs Source Mode provides a fixed audio de embedding from each of the attached HDMI sources Bluray STB...

Page 71: ...de Active mode enables Audio Delay Audio Volume ARC Audio Return Channel With Linked Device it is used to control ProAmp8 s volume Passive mode provides a standard line level output which means all au...

Page 72: ...ments motion and many other enhancing features that could slow down the processing on its way going towards the TV output Even audio could go through various processing like handling higher bitrate an...

Page 73: ...VOLUME Volume Control works for analogues but as for S PDIF and digital coax you would need to link the device first please see Linked Device for more information to be able to adjust the volume...

Page 74: ...he media boxes are built in but without ARC a S PDIF coaxial or stereo cable is needed to push audio out to the amplifier Fig 3 With ARC the need for additional cables are eliminated The audio is rout...

Page 75: ...ARC VIA HDMI OPTICAL ARC in Audio Routing can be configured to use l HDMI l Optical...

Page 76: ...if audio is routed via HDMI Fig 2 Use Optical if TV does not support HDMI ARC Use an optical cable from the TV output into the Receiver Fig 1 ARC via HDMI Fig 2 ARC via optical Note that this function...

Page 77: ...he use of cable joins stranded patch panels wall outlands and stranded patch leads as interconnects between them can significantly reduce signal strength Use solid core straight through connections wh...

Page 78: ...red radiation Ensure emitters and receivers are away from direct sunlight Halogen lighting and plasma screens may also interfere with IR signals EDID HANDSHAKE 1 There may be times you will need to pe...

Page 79: ...Linked Device topic 2 Toggle the ARC settings between HDMI Optical Disabled please see step 6 on Linked Device topic Note This occurs when only using S PDIF Digital Coax Analogue Stereo outputs are no...

Page 80: ...HDBaseT into Receiver short RX to TX on one end while the other end connected to PC to run terminal service Once the terminal accepts input with echo that means the connector works Our RS 232 can be...

Page 81: ...1080 24p Frame packing sequential Blu ray Interlaced stereoscopic satellite cable broadcasts Supported Video Resolutions All 4K formats up to 4 4 4 60Hz including 4 2 2 60Hz HDR 10 720p 1080i 1080p 3...

Page 82: ...inium Anodised Product Dimensions 44 x 31 6 x 13 2 cm Matrix Product Weight 4 83 kg Matrix Operating Temp Range 0 to 35 C 32 to 95 F Operating Humidity Range 5 to 90 RH no condensation Manufactured In...

Page 83: ...disappear after rebooting in some cases l HDBaseT link test now work on the first time load l Audio inputs show the correct information l Various ARC activation o Video matrixes would stop routing to...

Page 84: ...er this system to your monitoring account so you can monitor and support the system remotely On the properties tab enter your 4 digit Installer Id and click set Setting this value will also trigger a...

Page 85: ...lication Program Interface controls It ranges from getting information about the system s health to controlling volume or the routing function For more information on the API controls please refer to...

Page 86: ...se instructed please do not open any of our products Doing so will invalidate your warranty As part of the troubleshooting procedure you may be instructed to open the device but you can only proceed w...

Page 87: ...the advanced replacement that was sent If no fault is found with the faulty item the distributor will be invoiced for the courier charges Pulse Eight Current Product In second or third year of warran...

Page 88: ...tched back to the distributor If no fault is found the distributor will be invoiced for the courier charges If having the item sent back will cause an inconvenience to the end user a loan unit for the...

Page 89: ...e an inconvenience to the end user a loan unit for the duration of the repair can be arranged at the discretion of Pulse Eight subject to availability Pulse Eight Discontinued Product Within first yea...

Page 90: ...ne opening a support ticket or emailing support pulse eight com Pulse Eight will try to help troubleshoot and resolve the issue remotely 2 If unable to resolve the fault remotely Pulse Eight can arran...

Page 91: ...r If no fault is found the dealer will be invoiced for the courier charges If having the item sent back will cause an inconvenience to the end user a loan unit for the duration of the repair can be ar...

Page 92: ...DEALERS DISTRIBUTORS WHO PURCHASED DIRECTLY FROM PULSE EIGHT Warranty Length 3 years 3 months Pulse Eight Current or Discontinued Product Within warranty 1 Contact support via phone opening a support...

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