WARRANTY PROCEDURE FOR UK DISTRIBUTORS WHO
PURCHASED DIRECTLY FROM PULSE-EIGHT
Warranty Length:
3 years & 3 months
Pulse-Eight Current Product - Within first year of warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Pulse-Eight Current Product - In second or third year of warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Pulse-Eight Discontinued Product - Within first year of warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Pulse-Eight Discontinued Product - In second or third year of
warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Summary of Contents for neo:X+
Page 1: ...neo X Video Matrix Product User Guide...
Page 47: ...Concept Wiring Guideline...
Page 55: ...To attach the driver to your project please follow the steps below 1 Select Pair Devices...
Page 63: ...3 Next on the neo X web UI go to Video Routing and under the Output section click on the icon...
Page 75: ...ARC VIA HDMI OPTICAL ARC in Audio Routing can be configured to use l HDMI l Optical...
