WARRANTY PROCEDURE FOR UK DEALERS WHO
PURCHASED DIRECT FROM PULSE-EIGHT
Warranty Length:
3 years
Please Note: The 3 year warranty for Audio/Video matrix and Amplified products starts from the date of
installation. The installation date is verified by the products ability to begin contacting our servers
alternatively should a product not be online the date of sale to the end client.
Should a product be required to appear online for testing and or pre-installation programming the
warranty start date can be reset before installation into the final project address within 30 days of initial
activation, please contact our customer service departments to reset this warranty.
All accessory component warranties start from the date of purchase. This is including, but not limited to:
Extender Sets, HDMI Splitters, Converters, Downmixers and Adapters.
Pulse-Eight Current Product - Within first year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be
sent. There will also simultaneously be a collection scheduled for the faulty unit 5 working days later. If
the collection does not occur the distributor will be charged for the next collection to be scheduled.
Failure to retrieve the faulty item will result in the distributor being invoiced for the advanced
replacement* that was sent. If no fault is found with the faulty item the distributor will be invoiced for the
courier charges.
Pulse-Eight Current Product - In second or third year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability).
Pulse-Eight Discontinued Product - Within first year of warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement* will be
sent (subject to product availability). There will also simultaneously be a collection scheduled for the
faulty unit 5 working days later. If the collection does not occur the distributor will be charged for the next
collection to be scheduled. Failure to retrieve the faulty item will result in the distributor being invoiced for
the advanced replacement* that was sent. If no fault is found with the faulty item the distributor will be
invoiced for the courier charges.
Summary of Contents for neo:X+
Page 1: ...neo X Video Matrix Product User Guide...
Page 47: ...Concept Wiring Guideline...
Page 55: ...To attach the driver to your project please follow the steps below 1 Select Pair Devices...
Page 63: ...3 Next on the neo X web UI go to Video Routing and under the Output section click on the icon...
Page 75: ...ARC VIA HDMI OPTICAL ARC in Audio Routing can be configured to use l HDMI l Optical...
