Pulse-Eight neo:X+, Product User Manual

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Pulse-Eight Discontinued Product - In second or third year of
warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability).
Pulse-Eight Current or Discontinued Product – Out of Warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight can arrange for the unit to be repaired, cost of the
repair will be charged to the Distributor.