Pulse-Eight neo:X+, Product User Manual

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the dealer. If no fault is found the dealer will be invoiced for the courier charges. If having the item sent
back will cause an inconvenience to the end user a loan unit for the duration of the repair can be
arranged at the discretion of Pulse-Eight (subject to availability).
Pulse-Eight Current or Discontinued Product – Out of Warranty
1. Contact support via phone or opening a support ticket. Pulse-Eight will try to help troubleshoot and
resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight can arrange for the unit to be repaired. The cost of
the repair will be charged to the Dealer. The dealer is responsible for shipping the item back to the UK
for repair and arranging collection of the unit once the repair is complete. There will be a $100 inspection
fee for Pulse-Eight to assess the faulty unit. Should the dealer wish to proceed with the repair the $100
inspection fee will be absorbed into the repair cost. If the Dealer chooses to purchase a new Pulse-Eight
product instead of proceeding with the repair the $100 inspection fee will be dismissed.
WARRANTY PROCEDURE FOR INTERNATIONAL (BOTH
DEALERS & DISTRIBUTORS) WHO PURCHASED DIRECTLY
FROM PULSE-EIGHT
Warranty Length: 3 years & 3 months
Pulse-Eight Current or Discontinued Product - Within warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com . Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If we are unable to resolve the issue remotely, we will do what we can to rectify the issue and we will
raise an RMA authorising it’s return. (Often this will be assessed on a case by case basis dependant on
product and location of the product.)
Pulse-Eight Current or Discontinued Product - Out of warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com . Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely we will raise an RMA authorising it’s return to Pulse Eight,
enabling us to examine and quote for repair and return.
*An advanced replacement will be sent where possible subject to stock availability. If an advanced
replacement is not immediately available Pulse-Eight will go over what options are available to resolve
the issue as quickly as possible. This could include options such as a repair, a loan unit (subject to
availability), or a replacement with a different product (subject to availability)