Printronix PrintNet P8000 Line, User Manual

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Appendix A
Unix Troubleshooting Tips
216
Unix Troubleshooting Tips
This section provides information on possible solutions to some
standard configuration errors. If you require technical support,
please have as much of the following information available when
you call:
1. What level of software are you running?
2. What type of attachment do you have?
3. What is your host operating system?
4. How often, and when, does the problem occur?
5. Give a detailed description of the problem.
6. Give a detailed description of your network and the
components attached.
PrintNet Cannot be Found on the Network
•
Have you configured the PrintNet with a unique and valid IP
address which corresponds with the other IP addresses on
your network? For example, are you sure no other device is
using this IP address?
•
Are you sure you are trying to talk to the PrintNet from a Unix
station on the same subnet? Currently, the print server can only
be seen locally unless you configured it with a routing entry.
•
If you look at the back of the printer, is the STAT LED flashing
once a second or is it quicker than that? A slower, once-a-
second rate tells you that the print server is in fact configured
with an IP address. A faster rate indicates it knows nothing
about this, so you may need to try the configuration process
again.
•
Have you confirmed that the network connection to the PrintNet
is working correctly? Trying different network cables and
locations will help narrow down the problem.