Polycom MGC Manager, User Manual

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MGC Manager User’s Guide - VoicePlus Edition
6-45
9. Click Next .
The Operator Assistance dialog box opens.
10. Select Enable Operator Assistance to enable operator assistance when
the participant waits in the IVR queue and during the conference.
11. Select the messages to be played when the participant requests or is
waiting for operator’s assistance, or when the participant fails to enter the
correct conference password:
Join Failure
Message Select the audio file that requests the participant to
re-enter the conference Numeric ID or password
when failing to enter the correct conference Numeric
ID or password.
Table 6-13: Entry Queue Properties - Conference ID (Continued)
Field/Option Description
If the files were not downloaded prior to the definition of the Entry Queue Service,
or if you want to add new audio files, click
Add Message File to download the
appropriate audio file to the MGC unit’s memory. Adding messages to the Entry
Queue Service is similar to adding messages to the IVR Service. For more
information about adding new messages to the Entry Queue Service, see
page 6-9, Defining IVR Software Module Properties, steps 5-8.