Polestar 2 2020, Manual

Page: 440 / 568

Polestar Connect
subscription
Polestar Connect is a subscription service. Your
subscription includes emergency assistance
and security services.
Status of subscription
A 3-year subscription is included with the pur-
chase of a new car. Contact Polestar Support to
extend the subscription or for information on its
expiry date. You then need to provide the car’s
vehicle identification number
155
.
Message to indicate that your subscription will
soon be expiring
45 days before your Polestar Connect subscrip-
tion is set to expire, the Polestar Connect sub-
scription expires soon message will be shown in
the car's display.
Deactivated subscription
When the subscription period has expired, you
will be alerted via a message in the car's display
showing the text Polestar Connect subscription
has expired . This message disappears when the
subscription is reactivated.
You will not be able to use the Polestar Connect
services when your subscription has expired.
Though, the emergency services via the SOS
button and automatic collision alert will continue
to function. To use Polestar Connect again, you
will need to renew your subscription.
Roadside assistance costs
Roadside assistance costs are included for the
first 3 years when you buy a new Polestar. After
this time, free roadside assistance is offered on
most markets if the car is serviced regularly.
Polestar Support can inform you of the status of
your roadside assistance agreement.
Polestar Connect can help you get back on the
road, even if your Roadside Assistance agree-
ment has expired. In this case, you will be asked
to pay the cost for the service that is sent out to
you.
Related information
• Showing the car's identification number
(p. 24)
• Roadside assistance with Polestar Connect
(p. 434)
NOTE
If you do not have a valid road assistance
agreement, additional recovery costs mat
apply.
155 Vehicle Identification Number (VIN)
440 Polestar Connect