Polestar 2 2020, Manual

Page: 434 / 568

Roadside assistance
with Polestar Connect
If you have a puncture or your battery is dis-
charged, for example, you can call for assis-
tance with the CONNECT button.
If you hold down the CONNECT button in the
roof for at least 2 seconds, verbal contact will be
established between Polestar Assistance and
the driver. The aim of this is to agree on what
assistance is required.
Roadside assistance costs
Roadside assistance costs are included for the
first 3 years when you buy a new Polestar. After
this time, free roadside assistance is offered in
most markets if the car is serviced regularly.
Polestar Support can inform you of the status of
your roadside assistance agreement.
Polestar Connect can help you get back on the
road, even if your Roadside Assistance agree-
ment has expired. In this case, you will be asked
to pay the cost for the service that is sent out to
you.
Related information
• Polestar Connect (p. 432)
• Automatic collision alarm with Polestar
Connect (p. 433)
• Emergency assistance with Polestar Connect
(p. 433)
• Polestar Connect abroad (p. 436)
• Polestar Support (p. 9)
NOTE
• The SOS button must only be used in
the event of accident, illness or an
external threat against the car and its
passengers. The SOS function is only
intended for emergency situations.
Abuse may lead to supplementary
charges.
The CONNECT button can be used for
all other services, including roadside
assistance.
• If you do not have a valid road assis-
tance agreement, additional recovery
costs mat apply.
434 Polestar Connect