Polestar 2 2020, Manual

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Personal information
and Polestar Connect
Personal data that are processed in connection
with the Polestar Connect service.
Polestar is responsible for the personal data
processed in connection with the service. All
processing is performed in accordance with
good practice and current legislation with
regard to the processing of personal data.
Purpose of the data processing
Personal data are used by Polestar with cooper-
ating partners, both within and outside the
EU/EEA, in order to provide and develop the
service.
What personal data are processed?
The personal information that is processed with
regard to Polestar Connect comprises mainly of
the following three categories.
• Personal data that the customer provides in
connection with activation of the Polestar
Connect and in other contacts with Polestar
such as name, address, phone number, type
of service and its duration.
• Information is sent automatically from the
vehicle when a certain event covered by Pole-
star Connect occurs. This type of message
contains vehicle ID (VIN), the time when the
service is used, type of service, whether the
airbags have been deployed, whether the
seatbelt tensioners have been deployed, cur-
rent battery level, current temperature inside
and outside the vehicle, whether doors and
windows are locked or opened as well as the
vehicle's last six locations.
• Other information that can be linked to the
customer includes phone calls with people in
the vehicle, the service centre that supplied
the service and records created by the serv-
ice centre operator.
Who may have access to the personal data?
Polestar uses subcontractors in order to pro-
vide the service. These subcontractors work on
behalf of Polestar and may only process per-
sonal data to the extent required in order to pro-
vide the service. All subcontractors are bound
by agreements requiring them to observe confi-
dentiality and to treat personal data in accord-
ance with current legislation.
Screening procedures
The personal data required to supply the Pole-
star Connect service are stored during the
agreement period and thereafter for as long as
required in order for Polestar to fulfil its obliga-
tions in accordance with the law and other stat-
utes. Data generated during events covered by
Polestar Connect is deleted 100 days after the
event occurred.
Data privacy
If you have any questions concerning user rights
in accordance with the Data Protection Act in
relation to Polestar, please contact Polestar via
polestar.com/contact. If you have any other
questions on data privacy in relation to Polestar,
please contact:
Personal data officer
Polestar HQ
Assar Gabrielssons väg 9
SE-405 31 Gothenburg
Sweden
Consent to the processing of personal data
By activating the subscription in accordance
with what is stated in the instructions in this
document, the user agrees to the processing of
438 Polestar Connect