Polestar 2 2020, Manual

Page: 436 / 568

Polestar Connect
abroad
Polestar Connect services may vary when driv-
ing between countries.
When you press the SOS button you are always
connected to an emergency call centre in the
market where the car is located.
When you press the CONNECT button you are
always connected to your home country's Pole-
star Assistance.
In countries without a roaming agreement,
there are no Polestar Connect services availa-
ble.
Contact Polestar Support for more information.
Related information
• Polestar Connect (p. 432)
• Polestar Support (p. 9)
Buying and selling a
car with Polestar
Connect
In the event of change of ownership it is impor-
tant to reset personal settings and user data in
the car to the original factory settings.
Closing the Polestar Connect service
Contact Polestar Support in the event of change
of ownership in order to close the service. Your
subscription will then be discontinued and your
service history will be deleted.
In the event of change of ownership it is impor-
tant to reset personal settings and user data in
the car to the original factory settings. This is
performed via the settings menu in the centre
display.
Polestar ID is personal and does not need to be
changed or deleted when the car is sold.
Change of owner when changing country
When a car is purchased and imported to a dif-
ferent country, the owner should make it a prior-
ity to visit a delivery centre in the country in
which the car was purchased. The delivery cen-
tre should then delete all customer data from its
systems. In the country to which the car is
imported, the owner should contact a delivery
centre for help with starting the Polestar Con-
nect service.
Starting the Polestar Connect service
Buying a used car with Polestar Connect:
The new owner contacts Polestar Support, who
transfers the time remaining on the subscription
to the new owner. Polestar Support deletes the
previous owner's information unless this has
already been done.
Polestar Support notifies the new owner of the
status of the car's Polestar Connect subscrip-
tion.
436 Polestar Connect