Pantone X-Rite eXact 2, User Manual

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X - R i t e e X a c t 2
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Measurement error or
results appear
inaccurate. Sample being measured is dirty or damaged (e.g. scratched).

Obtain new sample.
Device requires calibration.

Perform a calibration on the device (see Calibration section).
Device optics are dirty.

Clean device optics (see General Cleaning).
Patch recognition
problems. If the device has a problem properly detecting a particular patch the first time, you
can manually change the patch (refer to Measure Override section earlier in the
manual for details). The device will also automatically adjust what it estimates
different patches will appear like based on the paper and solid measurements.
Therefore, paper should be the first patch measured in any job and then a solid
before other patch types. If a wrong measurement is “taught” to the wrong patch
type, it could throw off the proper detection of other patches.
Every effort is made to properly detect patches and predict other patches properly.
However, if auto detection does not initially produce satisfactory results, the
Measure Override feature should be used along with turning off auto patch. After the
learning process is complete, auto patch can be turned back on.
The device will prompt you to measure a particular (prerequisite) patch. Below is a
list of typical prerequisite patch measurements.

Paper: First reading of the Job always needs to be paper. If a different patch
is detected first, a popup message will occur.

Solids: After Paper measurement, solids should be measured, as it is a
prerequisite for tint and overprint measurements.

Tints: Paper and solid patches need to be measured first.

Overprint: Paper and both solid patches for each ink being measured needs
to be measured before the overprint.

Gray Balance: In some cases, it helps to measure the Black solid patch after
paper as it assists in the patch detection. However, it is not always required.
Black is not always used in a job.
Resetting the Device
To reset the device:
1. Unplug the USB cable and remove the device from the docking station.
2. Press and hold the power button until the screen appears with the Restart option.
3. Tap
Restart to restart the device.
If you are still experiencing problems after a reset, contact X-Rite support using one of the methods listed in the
Appendix Information section.