Pantone X-Rite eXact 2, User Manual

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X - R i t e e X a c t 2
61
Troubleshooting
Prior to contacting the support department for device problems, try the applicable solution(s) described below. If
the condition persists, contact us using one of the methods listed in the Service Information section.
Problem Cause /Solution
Wi-Fi network not
available. eXact 2 supports only 2.4 GHz Wi-Fi networks. Select the corresponding 2.4 GHz
SSID to connect the device to your network.

If your network uses a single SSID that combines the 2.4 GHz and 5 GHz
bands, you have to temporarily disable the 5 GHz band in your router or
network device settings to connect the device. Once the device is
connected, you can reenable the 5 GHz band again.
Docking station does not
charge properly The eXact 2 turns on when placed on the docking station to charge the battery.
When the battery is charged, the eXact 2 turns the wireless transmitter in the
docking station off.
Every 20 minutes the transmitter turns back on, wakes up the device, and eXact 2
checks the battery charge

If the charge is less than 95%, the docking station charges the battery back
up to 100% and turns off.

If the charge is 95% or higher, the transmitter turns back off for another
20 minute cycle.
This cycle keeps the battery at a safe temperature while keeping the battery
charged.
Device not responding
(no display). Device in sleep mode.

Touch display or take measurement.
Device in power down mode.

Press the power button until the splash screen appears.
Battery is very low.

Charge the battery.
Device and software not
communicating (USB
connection). Interface cable not connected.

Connect the interface cable between the computer and the device.

Close and restart the software application. If this does not work, reboot the
computer.
Device and software not
communicating (Wi-Fi
connection). Wi-Fi not activated.

Activate Wi-Fi connection in the device. Refer to the Device Settings section for
information.

Connect your device to a Wi-Fi network.

Activate Wi-Fi connection on your computer. Refer to the manufacturer's manual
of your computer.

Close and restart the software application. If this does not work, reboot the
computer.
Calibration procedure
fails. Calibration tile is dirty or damaged.

Clean the plaque per procedure in Appendix.