Type
Description
No Destination
If a call has no destination (i.e., if a destination is not assigned), the call is
redirected to an operator. (
®
9.1.12 Intercept Routing—No Destination)
Intercept Routing redirects calls to destinations based on the original destination of the call, as shown in the
table below. Different intercept destinations can be programmed for each time mode. Note that calls redirected
by Intercept Routing—No Answer/DND are directed to the same destination, while Intercept Routing—Busy
is directed to a separate destination, and the intercept destination for Intercept Routing—No Destination is
always an operator.
When the original destination is:
The Available Intercept Destination is:
•
Wired Extension (PT/SLT/SIP Extension/
T1-OPX)
•
PS
The destination assigned to the original extension.
6.1 [4-1-1] Wired Extension—Extension Settings—
Intercept Destination
→
Intercept Destination—When called party
does not answer—Day, Lunch, Break, Night
→
Intercept Destination—When Called Party is
Busy
6.10 [4-2-1] Portable Station—Extension Settings—
Intercept Destination
→
Intercept Destination—When called party
does not answer—Day, Lunch, Break, Night
→
Intercept Destination—When Called Party is
Busy
®
[604] Extension Intercept Destination
•
ICD Group
The ICD Group Overflow destination assigned to the
group. (
®
9.1.5 ICD Group Features—Overflow)
®
5.12 [3-5-1] Incoming Call Distribution Group—
Group Settings—Overflow No Answer—
Time out
& Manual Queue Redirection—Destination-Day,
Lunch, Break, Night
®
[625] Destination for Overflow Time Expiration
•
VM Group (DTMF/DPT)
The destination assigned to the first extension of the
VM group.
•
DISA
*1
If all DISA ports are busy when a call is made using
DISA, one of the following can be selected through
system programming:
•
Disable:
Busy tone is sent to the caller. When
using an analog CO line, a ringback tone is sent.
•
Operator:
The call will be redirected to the
operator.
•
AA-0, AA-9:
The call will be redirected to the
destination assigned to that AA number.
®
7.3 [5-3-1] Voice Message—DISA System—
Option 1—
DISA Intercept—Intercept when all
DISA ports are busy
Document Version 2009-12
Feature Manual
159
9.1.11 Intercept Routing
Summary of Contents for KX-NCP500
Page 12: ...12 Feature Manual Document Version 2009 12 Table of Contents...
Page 13: ...Section 1 Features and Configurations A Document Version 2009 12 Feature Manual 13...
Page 26: ...26 Feature Manual Document Version 2009 12 1 1 7 Automatic Time Adjustment...
Page 27: ...Section 2 Features and Configurations B Document Version 2009 12 Feature Manual 27...
Page 29: ...Section 3 Features and Configurations C Document Version 2009 12 Feature Manual 29...
Page 64: ...64 Feature Manual Document Version 2009 12 3 1 23 CTI Computer Telephony Integration...
Page 65: ...Section 4 Features and Configurations D Document Version 2009 12 Feature Manual 65...
Page 89: ...Section 5 Features and Configurations E Document Version 2009 12 Feature Manual 89...
Page 100: ...100 Feature Manual Document Version 2009 12 5 1 9 External Sensor...
Page 101: ...Section 6 Features and Configurations F Document Version 2009 12 Feature Manual 101...
Page 121: ...Section 7 Features and Configurations G Document Version 2009 12 Feature Manual 121...
Page 126: ...126 Feature Manual Document Version 2009 12 7 1 1 GROUP FEATURES...
Page 127: ...Section 8 Features and Configurations H Document Version 2009 12 Feature Manual 127...
Page 134: ...134 Feature Manual Document Version 2009 12 8 1 6 Hot Line...
Page 135: ...Section 9 Features and Configurations I Document Version 2009 12 Feature Manual 135...
Page 169: ...Section 10 Features and Configurations L Document Version 2009 12 Feature Manual 169...
Page 177: ...Section 11 Features and Configurations M Document Version 2009 12 Feature Manual 177...
Page 186: ...186 Feature Manual Document Version 2009 12 11 1 5 Mute...
Page 187: ...Section 12 Features and Configurations O Document Version 2009 12 Feature Manual 187...
Page 194: ...194 Feature Manual Document Version 2009 12 12 1 5 Operator Features...
Page 195: ...Section 13 Features and Configurations P Document Version 2009 12 Feature Manual 195...
Page 268: ...268 Feature Manual Document Version 2009 12 13 1 30 PT Programming...
Page 269: ...Section 14 Features and Configurations Q Document Version 2009 12 Feature Manual 269...
Page 272: ...272 Feature Manual Document Version 2009 12 14 1 2 Quick Setup...
Page 273: ...Section 15 Features and Configurations R Document Version 2009 12 Feature Manual 273...
Page 279: ...Section 16 Features and Configurations S Document Version 2009 12 Feature Manual 279...
Page 301: ...Section 17 Features and Configurations T Document Version 2009 12 Feature Manual 301...
Page 321: ...Section 18 Features and Configurations U Document Version 2009 12 Feature Manual 321...
Page 323: ...Section 19 Features and Configurations V Document Version 2009 12 Feature Manual 323...
Page 344: ...344 Feature Manual Document Version 2009 12 19 1 5 Voice Mail DTMF Integration...
Page 345: ...Section 20 Features and Configurations W Document Version 2009 12 Feature Manual 345...
Page 354: ...354 Feature Manual Document Version 2009 12 20 1 5 Wireless XDP Parallel Mode...
Page 355: ...Section 21 Appendix Document Version 2009 12 Feature Manual 355...
Page 369: ...Index Document Version 2009 12 Feature Manual 369...
Page 375: ...Document Version 2009 12 Feature Manual 375 Notes...