Panasonic KX-NCP500, Manual Manual

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Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button.
ICD Group 1
Floating extension no.: 601
Name: Sales
Agents: 3
Logged-out Logged-in
Extn.
101 Extn.
102 Extn.
103 Extn.
104 Extn.
105 Extn.
105
Calls arrive at ICD group 1.
Queuing Feature
Five calls are waiting
in the queue. (Calls
4 through 8)
Call Distribution
Calls are distributed
using the assigned
method.
Overflow Feature
a) Sends a busy tone ( Busy on Busy ), or
b) Redirects to the overflow destination.
Extn.
100
Monitors or controls the
status of the ICD group.
Supervisor
Extension
*
2
*
3
*
1
9
10
13
11
12
4
5
6
7
8
A
B
C
D
E
F
*1
®
9.1.6 ICD Group Features—Queuing
*2 ®
9.1.7 ICD Group Features—Supervisory
*3
®
9.1.3 ICD Group Features—Log-in/Log-out
1.
Group Call Distribution [
®
9.1.2 ICD Group Features—Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method Description
Uniform Call Distribution
(UCD) Calls are distributed evenly to a different extension each time
a call is received.
Priority Hunting An idle extension is searched for in the specified order, always
starting from the same location.
Ring All extensions in the incoming call distribution group ring
simultaneously.
2.
Queuing Feature [
®
9.1.6 ICD Group Features—Queuing]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
3.
VIP Call [
®
9.1.8 ICD Group Features—VIP Call]
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be received
in priority order.
4.
Overflow Feature [
®
9.1.5 ICD Group Features—Overflow]
Document Version 2009-12 Feature Manual 137
9.1.1 ICD GROUP FEATURES