Panasonic KX-NCP500, Manual Manual

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[Example]
--- Date and time
--- ICD group's floating extension number and name
--- Number of calls waiting in the queue
--- Elapsed waiting time of the call queuing the longest
With
<Incoming Call Queue Monitor Display>
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT LOG SPRVS
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members.
Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension's
status as follows:
Light pattern
Green on
Slow Green Flashing
Red on
Off
Status
Log-in (Ready)
Log-in (Not Ready)
Log-out
Light pattern
Red on
Green on
Status
Log-out
Log-in (Ready)
Since JAN.29 09:10AM
Total Calls :00996
Overflow Calls :00131
Lost Calls :00039
Average Waiting :02'12
EXIT CLEAR
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- Total number of lost calls
--- Average queuing time
Extension in another ICD
group
Conditions
•
Available Extension as a Supervisor Extension
a.
One supervisor extension can be assigned for each incoming call distribution group, but it need not
belong to the group.
b.
One extension can be the supervisor extension of more than one incoming call distribution group.
•
Available Paired DSS Console
This feature is available for the KX-T7640, KX-T7440, and KX-T7441.
•
Accumulation Value Clear
Accumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time) can
be cleared manually. The date and time of clearing is saved and is shown on the display (monitoring starting
date and time). When the value exceeds 99999 before clearing, "****" will be shown.
•
If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution
group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•
Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
152 Feature Manual Document Version 2009-12
9.1.7 ICD Group Features—Supervisory