Panasonic KX-NCP500, Manual Manual

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Accessing the Message Box of Another Extension
An extension user can access the message box of another extension by using the Walking COS feature to,
for example, record a greeting message in a message box for an Incoming Call Distribution (ICD) Group as
described below.
In addition, if the user’s telephone has a Message button for another extension, the user can easily access the
message box of that extension and listen to the voice messages left by callers.
Message Box for Incoming Call Distribution (ICD) Group
When a call is redirected to this feature from an ICD Group using Intercept Routing—Overflow (
®
9.1.5 ICD
Group Features—Overflow) or Call Forwarding (FWD), the greeting message for the first extension assigned
to that ICD Group will be played, and the voice message from the caller will be recorded in that extension’s
message box.
A virtual PS can be assigned as the first extension of the ICD Group. This provides the ICD Group with a
dedicated message box that is not shared with an actual extension. (
®
19.1.2 Virtual PS)
Conditions
[General]
•
This feature will function using the preinstalled IPCMPR card. To increase the capacity of the feature it is
possible to add an ESVM4 card mounted on an OPB3 card.
•
The maximum number of voice messages (not including greeting messages) that can be recorded for an
extension can be set between 1 and 100 through system programming. (Default: 10)
•
The Message button or Message/Ringer Lamp will light when an incoming call is answered by this feature.
However, if a message is not left by the caller, the light will turn off when the call has ended.
•
It is not possible to back up the SVM Log, recorded voice messages or greeting messages. If the PBX is
initialized, all this information is cleared.
•
When the ESVM card to which an extension belongs is changed through system programming, all the
recorded voice messages and greeting messages for the extension will be cleared.
•
When using the IPCMPR card, this feature can be disabled for each extension through system
programming. This can be useful for only allowing certain users (e.g., bosses, executives, etc.) access to
the limited capacity of recorded voice messages for this feature. When this feature is disabled, all the
recorded voice messages and greeting messages for the extension will be cleared.
•
The voice messages for an extension will be cleared when the extension is checked out using the
Hospitality feature (
®
8.1.4 HOSPITALITY FEATURES). However, greeting messages will not be cleared.
•
An extension is able to receive calls even while a voice message is being recorded in that extension’s
message box.
•
If an extension user tries to access this feature when it is already being accessed by two other users, the
user will hear a busy tone.
•
If an extension user tries to clear a voice message shown on the display while the message box is already
in use, the extension user will hear a notification tone.
•
Voice message recording will stop when:
a.
a caller hangs up.
b.
the recording time for the voice message reaches the preprogrammed limit. (Default: 120 seconds)
c.
the recording space reaches the limit.
In cases b) and c), the caller will hear a notification tone, and the line will be disconnected.
•
New voice messages cannot be recorded in a message box when:
a.
the total recording time or number of voice messages exceeds the limit.
b.
the number of voice messages for an extension exceeds the limit.
c.
the destination of a call has been changed more than once.
d.
the desired message box is already in use by another user.
e.
a call is received at an ICD Group, and the message box of the first extension assigned to that group
is not available, or no extension is assigned as the first member of the group.
298 Feature Manual Document Version 2009-12
16.1.8 SVM (Simplified Voice Message)