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9.1 I

9.1.1 ICD GROUP FEATURES

Description

An incoming call distribution group is a group of extensions programmed through system programming.

®

5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List

®

[620] Incoming Call Distribution Group Member

An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings

→

Main

→

Overflow Queuing Busy

→

Overflow No Answer

→

Miscellaneous

Group

No.

1

2
3

Floating

Extn. No.

*1

601

602

Group

Name

*2

Sales

Engineering

Distribution

Method

*3

Ring

UCD

Hurry-up

Level

*6

3

8

Overflow

Time

*7

60

90

Tenant

No.

*9

1

5

Day

100

200

Lunch

103

203

Break

100

200

Night

100

200

Max. No. of

Busy Extensions

(No. of Agents)

*4

3

Max.

Queuing

Call

Capacity

*5

5

11

Overflow Destination

*8

A

B

C

D

E

F

*1

®

[622] Incoming Call Distribution Group Floating Extension Number

*2

®

[623] Incoming Call Distribution Group Name

*3

®

[624] Incoming Call Distribution Group Distribution Method

*4

®

[632] Maximum Number of Agents

*5

®

[628] Queuing Call Capacity

*6

®

[629] Queuing Hurry-up Level

*7

®

[626] Overflow Time

*8

®

[625] Destination for Overflow Time Expiration/[627] Destination When All Busy

*9

The tenant number is required to determine the time mode (day/lunch/break/night) (

®

17.1.5 Time Service) and the music source

(for Music on Hold) for each group.

136

Feature Manual

Document Version 2009-12

9.1.1 ICD GROUP FEATURES

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Summary of Contents for KX-NCP500

Page 1: ...efore using this product and save this manual for future use KX NCP500 KX NCP1000 PBMPR Software File Version 2 0200 or later Document Version 2009 12 Model No KX NCP500 KX NCP1000 3DQDVRQLF 7HOHSKRQH...

Page 2: ...ttings can be programmed using the Maintenance Console 13 1 6 PC Programming These PC programming items are noted throughout the Feature Manual for your reference by title and System Menu number PT Pr...

Page 3: ...ndicates the System Menu number for the Maintenance Console 8 1 6 1 System Speed Dial CO Line Access Number Telephone Number PT Programming The number within the brackets indicates the programming num...

Page 4: ...IR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected...

Page 5: ...dentification Number PING Packet Internet Grouper PRI Primary Rate Interface PS Portable Station PT Proprietary Telephone S S CO Single CO SDN Secondary Directory Number SIP Session Initiation Protoco...

Page 6: ...VPS Voice Processing System X XDP EXtra Device Port 6 Feature Manual Document Version 2009 12 List of Abbreviations...

Page 7: ...G FEATURES 48 3 1 12 Call Waiting Tone 50 3 1 13 CELLULAR PHONE FEATURES 51 3 1 14 CLI Calling Line Identification Distribution 51 3 1 15 CLIP Calling Line Identification Presentation 53 3 1 16 CO Lin...

Page 8: ...P FEATURES 122 8 Features and Configurations H 127 8 1 H 128 8 1 1 Hands free Answerback 128 8 1 2 Hands free Operation 129 8 1 3 Headset Operation 129 8 1 4 HOSPITALITY FEATURES 130 8 1 5 Host PBX Ac...

Page 9: ...13 1 6 PC Programming 204 13 1 7 PDN Primary Directory Number SDN Secondary Directory Number Extension 206 13 1 8 Peer to Peer Connection 212 13 1 9 PING Packet Internet Groper Confirmation 212 13 1...

Page 10: ...SNMP Simple Network Management Protocol System Monitor 290 16 1 5 Special Carrier Access Code 292 16 1 6 Speed Dialing Personal 292 16 1 7 Speed Dialing System 293 16 1 8 SVM Simplified Voice Message...

Page 11: ...1 Capacity of System Resources 356 21 2 Tones Ring Tones 360 21 3 Supported Management Information Base MIB Table 362 21 4 Revision History 367 21 4 1 KX NCP500 KX NCP1000 PBMPR Software File Version...

Page 12: ...12 Feature Manual Document Version 2009 12 Table of Contents...

Page 13: ...Section 1 Features and Configurations A Document Version 2009 12 Feature Manual 13...

Page 14: ...ssage is programmable by each extension through personal programming Personal Absent Message which can only be used by that extension user Note The shown above indicates a parameter to be entered when...

Page 15: ...red in Memory Dialing One touch Dialing for example Account Button A flexible button can be customized as the Account button The Account button is used in place of the feature number for entering an a...

Page 16: ...alls placed to different areas Your PBX may use different telephone carriers to make calls to different areas in an effort to reduce costs Automatic Route Selection ARS is a feature which automaticall...

Page 17: ...ialed number found in the Leading Number Table 3 No Is there an available trunk group 5 Yes Sends the telephone number by the Idle Line Access Sends the telephone number as dialed Programming Procedur...

Page 18: ...n explained below you can simply assign here the same Routing Plan number to all the different leading numbers which will be routed the same way If a dialed number matches two or more leading numbers...

Page 19: ...2 Carrier M Carrier M Carrier M Carrier M 9 00 12 00 17 00 23 00 1 10 4 8 3 Routing Plan Time Time Setting 330 ARS Routing Plan Time Table 2 10 5 8 4 Routing Plan Priority 331 346 ARS Routing Plan Ta...

Page 20: ...Name 1 Trunk Group 2 Carrier Access Code 3 Removed No of Digits 4 Modify Command 5 Carrier J 4 0700 3 CPH Carrier 1 Carrier 2 1 10 6 8 5 Carrier Carrier Carrier Name 350 ARS Carrier Name 2 10 6 8 5 C...

Page 21: ...ta can be copied to and from the PBX and a PC using the Maintenance Console software Files are saved in CSV Comma Separated Value format Because of the large amounts of programming that may be necessa...

Page 22: ...is canceled If the extension hears a busy tone before dialing the telephone number only the CO line or trunk group is reserved After answering the callback ring the extension should dial the telephone...

Page 23: ...one Dial Extension First Digit Dial Extension Inter digit Tone Length Reorder Tone for PT Handset Tone Length Reorder Tone for PT Hands free 1 1 6 Automatic Fax Transfer Description The PBX can distin...

Page 24: ...cept Routing No Dial timer expires the call is redirected to the operator extension and fax detection ends It is not recommended to use the CNG feature when an MSG card is installed in the PBX Install...

Page 25: ...n SNTP server it is possible to receive and update the time setting The PBX clock will be adjusted everyday at 3 05 AM if enabled through system programming Conditions General Through system programmi...

Page 26: ...26 Feature Manual Document Version 2009 12 1 1 7 Automatic Time Adjustment...

Page 27: ...Section 2 Features and Configurations B Document Version 2009 12 Feature Manual 27...

Page 28: ...mum number of IP PTs connected to a V IPEXT card that can simultaneously perform the BGM feature Changing this setting may affect the number of simultaneous IP extension and IP CO line calls available...

Page 29: ...Section 3 Features and Configurations C Document Version 2009 12 Feature Manual 29...

Page 30: ...Connection PC Programming Manual References 3 4 1 1 Slot Card Property IPCMPR Port Number Built in Communication Assistant Server 6 1 4 1 1 Wired Extension Extension Settings Option 9 Built in Commun...

Page 31: ...irtual IP Gateway Hunt Pattern Hunt Pattern 1 16 Call Distribution Port Group 1st 16th Note The same CDPG can be set for several leading numbers Explanation As shown in the CDPG table above CDPG 1 con...

Page 32: ...or her call log without worrying about CO Line Access numbers area codes etc Note The term Caller ID used in this Feature Manual refers to features that can receive caller information sent from the t...

Page 33: ...Line Access numbers area codes etc Each trunk group can be assigned a modification table Each table has ten formulas for modifying local international numbers and one formula for modifying long distan...

Page 34: ...er according to the method programmed in the Long Distance Code field Example Removed number of digits 0 Added number 91 Example Received number Modified number 313 555 1234 91 313 555 1234 4 System S...

Page 35: ...g type can be selected through system programming Caller ID to SLT Port Hardware Requirement A DHLC4 card SLC8 card or SLC16 card When the caller s number is sent to an SLT a CO Line Access number can...

Page 36: ...g System 3 1 4 Call Hold Description An extension user can put a call on hold The following Hold features are available Feature Description Regular Hold Any extension can retrieve a held call Exclusiv...

Page 37: ...It is possible to choose how to hold and transfer a call with an SLT through system programming The following methods are available Hold Hold to be Retrieved from Another Extension 1 Transfer to CO Li...

Page 38: ...Operation Hold Key Mode Option 5 SLT SLT Hold Mode PT Programming Manual References 200 Hold Recall Time Operating Manual References 1 3 6 Call Hold 3 1 5 Call Log Incoming Description When a call co...

Page 39: ...e display PT KX NT321 KX NT265 KX DT321 Wireless phone KX TD7895 KX T7885 1 1 1 If the caller s name is not logged the caller s phone number is displayed If the caller s name is logged the caller s ph...

Page 40: ...ll Log of the ICD group If the call is answered it is logged in the call log of the answering extension only Through system programming it is possible to select which Incoming Call Logs record call in...

Page 41: ...y Override 13 1 14 Privacy Release d Is on a doorphone call 4 1 12 Doorphone Call e Is using Live Call Screening LCS or Two way Record 19 1 4 Voice Mail DPT Digital Integration f Has a call on Consult...

Page 42: ...eprogrammed time period Default 30 minutes it is automatically disconnected Call Park Button Pressing the Call Park button parks or retrieves a call in a preset parking zone Any flexible button can be...

Page 43: ...or her own extension Conditions Call Pickup applies to Intercom CO line and doorphone calls Internal Call Block An extension which cannot call certain extensions based on Class of Service COS programm...

Page 44: ...tions Option 4 DSS Key DSS key mode for Incoming Call DSS Key Call Pick up by DSS key for Direct Incoming Call DSS Key Call Pick up by DSS key for ICD Group Call 5 7 3 3 Call Pickup Group 6 1 4 1 1 Wi...

Page 45: ...are available Feature Transferring method With Announcement Transfer is completed after announcing the transfer to the destination party Without Announcement Transfer is completed without an announcem...

Page 46: ...tion an extension Does the first transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group or VM group The set extension IC...

Page 47: ...K FEATURES One touch Transfer One touch Transfer can be performed by pressing a One touch Dialing button that has been assigned the TRANSFER command and the telephone number of the transfer destinatio...

Page 48: ...is also known as Busy Station Signaling BSS Conditions Automatic Call Waiting Through system programming it is possible to select whether a call waiting tone is automatically sent to the extension wh...

Page 49: ...not having a conversation but is unavailable to receive the notification dialing a number for example the calling extension will be kept waiting until the called extension becomes available Even whil...

Page 50: ...and intercom calls if Tone 2 has been selected through personal programming Call Waiting Tone Type Selection If Tone 1 has been selected the same Call Waiting tone will be heard for both CO line calls...

Page 51: ...line call forwarded from the PBX using DISA can transfer that call to an extension within the PBX It is also possible to establish a Conference call perform Call Splitting and page with a call on hold...

Page 52: ...is 1 212 555 1234 1 The PBX looks for the number in the System Speed Dialing Table The CO Line Access number 9 is disregarded The number is found in location 000 2 If CLI distribution is enabled in th...

Page 53: ...is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP COLP can be assigned as follows CLIP...

Page 54: ...tion and CNIP CONP Calling Connected Name Identification Presentation PC Programming Manual References 3 31 1 1 Slot Port Property PRI Port CO Setting Subscriber Number Supplementary Service COLP CLIR...

Page 55: ...ccess Selects the desired CO line directly Dial the S CO Line Access number and the CO line number or press the S CO button Conditions Class of Service COS programming determines the trunk groups avai...

Page 56: ...line connected to it This prevents extension users from originating a call to a CO line which is not connected PC Programming Manual References 3 24 1 1 Slot Port Property Extension Port Connection 3...

Page 57: ...e will be disconnected If both parties involved in the CO to CO line call were established by an extension e g an extension makes a CO line call then transfers the call to an outside party the time li...

Page 58: ...rence Call Duration The length of time that a conference call can remain unattended is restricted by the following timers Callback Start Timer Warning Tone Start Timer Disconnect Timer These timers be...

Page 59: ...ion Tone Description At the end of feature operations the PBX confirms the success of the operation by sending a confirmation tone to extension users Type Description Tone 1 a Sent when the setting is...

Page 60: ...irmation Tone Tone 1 Called by Voice Confirmation Tone Tone 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from Doorphone Confirmation Tone Tone 3 2 Start Tal...

Page 61: ...A k 17 1 6 TRS Toll Restriction l 5 1 4 Extension Dial Lock m 20 1 1 Walking COS n 3 1 17 CO Line Call Limitation o 3 1 10 Call Transfer p 4 1 11 Door Open q 4 1 8 DISA Direct Inward System Access r 2...

Page 62: ...is detected during a call between a caller using the Direct Inward System Access DISA feature 4 1 8 DISA Direct Inward System Access and an extension or an outside party the line is disconnected PC P...

Page 63: ...For example a SIP extension user cannot make or transfer a call using a CTI application Application Programming Interface API Protocol Type API Protocol Third Party Call Control ECMA CSTA Phase 3 TAPI...

Page 64: ...64 Feature Manual Document Version 2009 12 3 1 23 CTI Computer Telephony Integration...

Page 65: ...Section 4 Features and Configurations D Document Version 2009 12 Feature Manual 65...

Page 66: ...on Protocol Assignment Description It is possible to assign this PBX as a DHCP client allowing IP addresses to be received from a DHCP server over a LAN Conditions It is possible to enable this featur...

Page 67: ...CO line port which has been set to Pulse mode There are two pulse rates Low 10 pps and High 20 pps It is possible to assign the minimum duration of the DTMF signal sent to the CO line port which has b...

Page 68: ...istinctive dial tones are disabled Conditions Dial Tone Type A B Through system programming it is possible to select dial tone type A or B for dial tones 1 through 4 If Type A is selected all dial ton...

Page 69: ...he modified TRS level only applies to the next one call placed at the user s extension Toll Restriction Button A manager extension must store the TRS level granted by the Dial Tone Transfer beforehand...

Page 70: ...sent to the corresponding extension Incoming calls with DID numbers that match extensions at other PBXs or CO line access numbers will be sent to the corresponding TIE line or CO line Method Flowchar...

Page 71: ...stribution is disabled The call is routed to the DID destination extension 100 and Sales is displayed Note Tenant numbers and VM trunk group numbers not shown here can also be programmed in the DID Ta...

Page 72: ...ch time mode Method Flowchart A CO line call is received Yes Yes No Does the call have Caller ID information and is CLI distribution enabled for the CO line in the current time mode No Has the caller...

Page 73: ...nd VM trunk group numbers not shown here can also be programmed in the DIL Table The tenant number programmed here is used only to determine the Time Table used by each CO line selecting tenant 3 mean...

Page 74: ...xtension number assigned to each DISA message The caller can have direct access to features such as Placing an intercom call to an extension operator or any floating extensions e g modem for remote sy...

Page 75: ...mber No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answering expires DIS...

Page 76: ...r Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No Answer Does the destination answe...

Page 77: ...l be redirected to the operator c AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 4 5 2 3 Timers Counters DISA Door Reminder U Conf DISA No Dial Intercept Timer 211...

Page 78: ...try 1 1 2 Account Code Entry is also available Note DISA AA service and Operator Call 12 1 5 Operator Features are available for any security mode Security Mode Override by Verification Code Entry If...

Page 79: ...extension number and PIN entry while hearing a DISA message the security mode can be temporarily changed to No Security mode 20 1 1 Walking COS After performing Walking COS the following features are...

Page 80: ...as the one of the DISA floating extension numbers 16 1 3 SMDR Station Message Detail Recording Conditions CAUTION There is a risk that fraudulent telephone calls will be made using the CO to CO Line...

Page 81: ...en if end of call detection cannot be performed the call can be disconnected by a system timer 3 1 17 CO Line Call Limitation If the timer expires the line will be disconnected unless the originating...

Page 82: ...d call DISA Reorder Tone Duration It is possible to set the DISA Reorder Tone Duration time This specifies the length of time that a reorder tone will be sent to the caller When the timer expires the...

Page 83: ...e Station Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night 7 3 5 3 1 Voice Message DISA System 7 4 5 3 2 Voice Message DISA Messag...

Page 84: ...RANSFER button or DISP Soft button during a call Duration of the current CO line call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display language through personal...

Page 85: ...are allowed to override DND in their COS Paging DND It is programmable whether the PBX pages extensions in DND mode through system programming 13 1 1 Paging Intercept Routing Busy DND If a call arrive...

Page 86: ...dware Requirement A user supplied door opener installed on each door A door opener can unlock a door even if no doorphone is installed Door Open Duration An opened door will remain unlocked for a prep...

Page 87: ...phone call is not answered within a preprogrammed time period ringing stops and the call is canceled Call Duration The duration of doorphone calls can be restricted by a system timer If the timer expi...

Page 88: ...ogramming Manual References 720 Doorphone Call Destination 729 Doorphone Number Reference Operating Manual References 1 3 21 Doorphone Call 88 Feature Manual Document Version 2009 12 4 1 12 Doorphone...

Page 89: ...Section 5 Features and Configurations E Document Version 2009 12 Feature Manual 89...

Page 90: ...FA button It is possible to perform this feature by entering the feature number while the current call is placed on Consultation Hold e g is going to be transferred to an extension of the host PBX 3 1...

Page 91: ...sing a PRI line with E911 compatible services PC Programming Manual References 9 4 7 4 Emergency Dial PT Programming Manual References 304 Emergency Number Feature Manual References 21 1 Capacity of S...

Page 92: ...Manual References 3 1 21 COS Class of Service Operating Manual References 1 3 23 Executive Busy Override 5 1 4 Extension Dial Lock Description An extension user can change the Toll Restriction TRS le...

Page 93: ...xtension Dial Lock Set Cancel Remote Extension Dial Lock Off Remote Extension Dial Lock On PT Programming Manual References 510 TRS Level for Extension Dial Lock Feature Manual References 3 1 21 COS C...

Page 94: ...ting Extension Clear Fwd DND Extension Clear Hot Line Pickup Dial Operating Manual References 1 3 25 Extension Feature Clears 5 1 6 Extension PIN Personal Identification Number Description Each extens...

Page 95: ...play through system programming By default it is shown as dots PC Programming Manual References 4 5 2 3 Timers Counters Miscellaneous Extension PIN Lock Counter 4 9 2 6 1 Numbering Plan Main Features...

Page 96: ...XDP mode has been disabled A DSS Console or a Panasonic VPS which supports DPT Digital Integration can also be connected with an SLT in XDP mode APT and SLT in Parallel Mode An APT and an SLT can als...

Page 97: ...relay is turned on can be specified separately for each relay through system programming If the same or another extension tries to access an external relay that has already been switched on the timer...

Page 98: ...ice before installing it After a sensor has been activated the PBX will ignore any further alerts from the same sensor for the duration specified by a timer This timer can be set separately for each s...

Page 99: ...gramming Manual References 3 36 1 1 Slot OPB3 Card Property Input Signal Decision Time Input Signal Detection Reopening Time 4 5 2 3 Timers Counters Miscellaneous External Sensor Ring Duration 4 17 2...

Page 100: ...100 Feature Manual Document Version 2009 12 5 1 9 External Sensor...

Page 101: ...Section 6 Features and Configurations F Document Version 2009 12 Feature Manual 101...

Page 102: ...sed to cancel the selected item PROGRAM Used to enter and exit programming mode FLASH RECALL Used to disconnect the current call and make another call without hanging up Flash Recall mode or Terminate...

Page 103: ...y SELECT Used to select the displayed item or to call the displayed number SHIFT Used to access the second level of Soft button items MODE Used to change the current display to access various features...

Page 104: ...ort This feature generates a Station Message Detail Recording SMDR call record 16 1 3 SMDR Station Message Detail Recording restarts the call timer inserts a pause and checks the Toll Restriction TRS...

Page 105: ...ouch Dialing Incoming Call Distribution ICD Group Used to access a specified incoming call distribution ICD group for making or receiving calls 9 1 1 ICD GROUP FEATURES Message Used to leave a Message...

Page 106: ...tation 13 1 23 Private Network Features QSIG CLIP COLP Calling Connected Line Identification Presentation and CNIP CONP Calling Connected Name Identification Presentation Connected Line Identification...

Page 107: ...ry Number Extension 1 One touch Feature Setting Buttons Pressing these buttons while on hook changes the feature settings The new mode will be displayed for a preprogrammed time period Conditions The...

Page 108: ...its consisting of 0 9 and c Other PBX Extension Numbers Other PBX Extension Number TIE 01 through 16 Up to three digits consisting of 0 9 and Flexible Numbering Table available while a dial tone is he...

Page 109: ...Dialing System Personal 1 Personal Speed Dialing Programming 1 30 30 Doorphone Call 1 31 31 Group Paging 33 33 External BGM on off 1 35 35 Outgoing Message OGM playback record clear 36 36 S CO Line A...

Page 110: ...ack 1 70 70 FWD DND set cancel Both 1 710 710 FWD DND set cancel External 1 711 711 FWD DND set cancel Internal 1 712 712 FWD DND No Answer Timer set 1 713 713 Group FWD set cancel Both 1 714 714 Grou...

Page 111: ...unrelated to PBX feature numbers and are set directly via the telephone If the number set to the telephone is also used as a PBX feature number the number functions as the telephone s feature number...

Page 112: ...Feature number Additional number Parameter Certain flexible feature numbers require additional digits to make the feature active For example to set Call Waiting the feature number for Call Waiting mus...

Page 113: ...tgoing Message OGM Used to play messages for callers via the Direct Inward System Access DISA feature 4 1 8 DISA Direct Inward System Access 5 two digit OGM number Simplified Voice Message SVM Used to...

Page 114: ...xtension Number 731 Outgoing Message OGM Name 811 Modem Floating Extension Number 812 ISDN Remote Floating Extension Number Feature Manual References 13 1 6 PC Programming 19 1 3 Voice Mail VM Group 6...

Page 115: ...vailability Condition for Original Extension Incoming Call Distribution Group Wired Extension PT SLT SIP Extension T1 OPX Only available when FWD to extension is allowed through COS programming 1 PS I...

Page 116: ...ine call duration is assigned separately for calls between an extension user and an outside party and calls between two outside parties If the timer expires the line will be disconnected 3 1 17 CO Lin...

Page 117: ...swer a call this feature is canceled and the original destination will ring for the following type of call Doorphone call CO line calls via the LCOT or T1 LCOT GCOT cards No Answer and Busy No Answer...

Page 118: ...thout clearing FWD destination settings FWD DND Button Types Multiple types of FWD DND buttons can be customized on an extension Type Description FWD DND for Extension FWD DND Internal Works for incom...

Page 119: ...set FWD No Answer timer The length of time until unanswered calls are forwarded can be modified This setting is applied to both intercom and CO line call forwarding FWD for Virtual PS If the extension...

Page 120: ...Idle 6 1 4 1 1 Wired Extension Extension Settings FWD DND 6 5 4 1 4 Wired Extension Flexible Button Type Ext No Floating Ext No for Group Fwd Both Ext No Floating Ext No for Group Fwd External Ext No...

Page 121: ...Section 7 Features and Configurations G Document Version 2009 12 Feature Manual 121...

Page 122: ...Tenant Service b Call Pickup Group See below c Paging Group See below Every extension must belong to one extension user group and cannot belong to more than one extension user group 5 6 3 2 Extension...

Page 123: ...Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group Members are programmed through system programming When calls are received idle extensions are...

Page 124: ...stem Settings 5 19 3 7 2 VM DPT Group Unit Settings 5 21 3 8 1 VM DTMF Group System Settings 5 22 3 8 2 VM DTMF Group Group Settings 5 23 3 8 2 VM DTMF Group Group Settings Member List 660 VM Group Fl...

Page 125: ...k Group Number 603 Extension User Group 620 Incoming Call Distribution Group Member 622 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extensi...

Page 126: ...126 Feature Manual Document Version 2009 12 7 1 1 GROUP FEATURES...

Page 127: ...Section 8 Features and Configurations H Document Version 2009 12 Feature Manual 127...

Page 128: ...alls or CO line calls depending on system programming If treated as intercom calls the call will be established immediately When transferring a call from an analog CO line users are strongly recommend...

Page 129: ...the SP PHONE button activates the headset not the built in speaker To set the headset mode on a digital proprietary telephone DPT use personal programming Headset Operation or press the Headset button...

Page 130: ...d as the hotel operator can set a timed reminder for a room remotely 17 1 4 Timed Reminder SMDR for External Hotel Application Hospitality feature data including check in check out and timed reminder...

Page 131: ...the user dialed access code and the subsequent digits when ARS mode is enabled 1 1 3 ARS Automatic Route Selection SMDR The dialed number including the Host PBX Access code will be recorded on Statio...

Page 132: ...on number If the Hot Line feature is set and the user goes off hook a dial tone is generated for a specified time assigned through system programming and then dialing starts During this waiting time t...

Page 133: ...Feature Manual References 21 1 Capacity of System Resources Operating Manual References 1 3 34 Hot Line Document Version 2009 12 Feature Manual 133 8 1 6 Hot Line...

Page 134: ...134 Feature Manual Document Version 2009 12 8 1 6 Hot Line...

Page 135: ...Section 9 Features and Configurations I Document Version 2009 12 Feature Manual 135...

Page 136: ...ssigned as a supervisor 5 12 3 5 1 Incoming Call Distribution Group Group Settings Main Overflow Queuing Busy Overflow No Answer Miscellaneous Group No 1 2 3 Floating Extn No 1 601 602 Group Name 2 Sa...

Page 137: ...istribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Calls are distributed evenly to a different extension each t...

Page 138: ...One extension can have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution grou...

Page 139: ...ber List PT Programming Manual References 620 Incoming Call Distribution Group Member 621 Incoming Call Distribution Group Delayed Ringing 622 Incoming Call Distribution Group Floating Extension Numbe...

Page 140: ...beginning with the first extension assigned to the group Extn B Extn C Extn X Ring All extensions in the group ring simultaneously Delayed Ringing Delayed ringing or no ringing can be programmed for e...

Page 141: ...UCD Priority Hunting The Group Call Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order This order depends on the type UCD or Priority Hunting Ca...

Page 142: ...nswer Redirection Time Miscellaneous Maximum No of Busy Extension 5 15 3 5 3 Incoming Call Distribution Group Miscellaneous Options Longest Idle Distribution Activation Key Required 5 13 3 5 1 Incomin...

Page 143: ...ming call distribution group Log out Status Log in Status All Used to log in to or out of all incoming call distribution groups to which the extension user belongs After Log out Operation After Log in...

Page 144: ...he incoming call distribution group members 9 1 7 ICD Group Features Supervisory Log in Log out Information on SMDR Log in Log out information can be printed out on SMDR 16 1 3 SMDR Station Message De...

Page 145: ...hin the PBX This is useful in situations such as the following An extension user can have his PT and multiple cellular phones ring together for calls An employee who is not in the office but is still...

Page 146: ...og in log out settings Delayed ringing can be assigned for virtual PSs in the same way as for other extensions The wrap up time feature is not available for virtual PSs When forwarding calls to a publ...

Page 147: ...command is assigned to the Queuing Time Table d The Overflow time expires e Manual Queue Redirection is performed Available Destination The overflow destinations can be assigned for each incoming cal...

Page 148: ...bution Group If the Overflow time expires and the overflow destination is unavailable a If the CO line call arrives through the LCOT or T1 LCOT GCOT card 1 If the call was once in a queue and an outgo...

Page 149: ...he caller xx applies to the OGM number After the OGM Music on Hold will be sent and the next event in the sequence will be activated Wait The caller waits for the specified time while hearing a ringba...

Page 150: ...queue to the overflow destination by pressing the Hurry up button If the call is already ringing at an extension it will not be redirected This feature is also known as Hurry up Transfer Hurry up Butt...

Page 151: ...nual Queue Redirection 9 1 7 ICD Group Features Supervisory Description An extension preprogrammed as a supervisor supervisor extension can monitor and control each member s status within the incoming...

Page 152: ...ons Available Extension as a Supervisor Extension a One supervisor extension can be assigned for each incoming call distribution group but it need not belong to the group b One extension can be the su...

Page 153: ...owest numbered group has the highest priority When multiple groups disable the VIP Call mode queuing calls are distributed to extensions uniformly Example In the call center incoming call distribution...

Page 154: ...Incoming call Busy Extn Extn Extn Assignment order Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned exte...

Page 155: ...1 Idle Extension Hunting Group Member Feature Manual References 4 1 10 DND Do Not Disturb 6 1 6 FWD Call Forwarding 21 1 Capacity of System Resources 9 1 10 INCOMING CALL FEATURES Description Each CO...

Page 156: ...o a preprogrammed destination based on the telephone number dialed by the caller 4 1 6 DID Direct Inward Dialing Calling Line Identification CLI distribution is the most customizable call distribution...

Page 157: ...Group PS Ring Group Floating Extension no for SVM VM Group DTMF DPT External Pager TAFAS DISA Analog ISDN Remote Maintenance Idle Line Access no Phone no Trunk Group Access no Trunk Group no Phone no...

Page 158: ...not or can not answer the call There are four types of Intercept Routing described below Type Description No Answer IRNA If a called party does not answer a call within a preprogrammed time period IRN...

Page 159: ...n When Called Party is Busy 6 10 4 2 1 Portable Station Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break Night Intercept Destination Whe...

Page 160: ...nation of the Virtual PS FWD Destination Forward Destination of Virtual PS Ext No of the Virtual PS 2001 600 600 is an example of a Floating Extension No for the External Pager Intercept Destination I...

Page 161: ...cellaneous Intercept Intercept Routing DND Destination sets DND a LCOT or T1 LCOT GCOT Card The caller will hear a ringback tone If in DND mode the extension will ring b All other lines An outside cal...

Page 162: ...stination Destination is not programmed Intercept Intercept Routing for Extension Call PT Programming Manual References 203 Intercept Time 604 Extension Intercept Destination 625 Destination for Overf...

Page 163: ...ct to receive intercom calls by ring tone or by voice through personal programming Alternate Receiving Ring Voice If a user selects voice calling the calling party talks to the user immediately after...

Page 164: ...Manual References 003 Extension Number 004 Extension Name Feature Manual References 6 1 3 Flexible Buttons Operating Manual References 1 2 1 Making Calls 1 3 3 Alternate Calling Ring Voice 1 4 3 Direc...

Page 165: ...ain doorphones 4 1 12 Doorphone Call PC Programming Manual References 4 14 2 7 3 Class of Service Internal Call Block COS Number of the Extension Which Receive the Call from Other Extension 1 64 5 12...

Page 166: ...the KX NT400 KX NT300 series except KX NT321 IP PT KX NT307 PSLP1528 Bluetooth Module KX NT303 Add on 12 Key Module not available for KX NT400 or KX NT366 KX NT305 Add on 60 Key Module not available f...

Page 167: ...Presentation CLIP Sends the caller s telephone number to the network when making a call The called party can see the number on his or her telephone display before answering the call 3 1 15 CLIP Calli...

Page 168: ...Call by Call for each ISDN port TEI Assignment Mode The Terminal Endpoint Identifier TEI assignment mode can be selected for each ISDN port Bearer Mode The bearer mode can be assigned for each ISDN p...

Page 169: ...Section 10 Features and Configurations L Document Version 2009 12 Feature Manual 169...

Page 170: ...xtension Status Button DSS SDN 1 Light Pattern of the Message Ringer Lamp Digital proprietary telephone DPT Incoming call from a CO line Red flashing Incoming call from another extension Green flashin...

Page 171: ...has the line on Exclusive Hold Other extensions are using all CO lines in the trunk group Another extension is holding the line Incoming call This extension is logged out of the ICD group Rapid red f...

Page 172: ...or Incoming Call Feature Manual References 3 1 4 Call Hold 3 1 18 Conference 6 1 7 FWD DND Button Group FWD Button 9 1 2 ICD Group Features Group Call Distribution 9 1 3 ICD Group Features Log in Log...

Page 173: ...oming Preferred Line 6 10 4 2 1 Portable Station Extension Settings Option 4 Incoming Preferred Line Operating Manual References 3 1 2 Personal Programming 10 1 3 Line Preference Outgoing Description...

Page 174: ...on Settings Option 4 Outgoing Preferred Line 6 10 4 2 1 Portable Station Extension Settings Option 4 Outgoing Preferred Line PT Programming Manual References 103 Idle Line Access Local Access 500 Trun...

Page 175: ...Phone use e mail to send the information The alarm information will be logged on the Station Message Detail Recording SMDR if enabled through system programming The PBX can be automatically diagnosed...

Page 176: ...Feature Manual References 6 1 3 Flexible Buttons 16 1 3 SMDR Station Message Detail Recording 176 Feature Manual Document Version 2009 12 10 1 4 Local Alarm Information...

Page 177: ...Section 11 Features and Configurations M Document Version 2009 12 Feature Manual 177...

Page 178: ...IN of an extension remotely or a verification code PIN PIN Lock is also unlocked Required 5 1 6 Extension PIN Personal Identification Number 19 1 1 Verificati on Code Entry Remote Extension Dial Lock...

Page 179: ...t cannot be easily guessed c Changing PINs regularly Manager Password Only one manager password can be assigned per PBX PC Programming Manual References 4 12 2 7 1 Class of Service COS Settings Extens...

Page 180: ...ng PC Programming only 8 1 6 Hot Line Incoming Call Log Incoming call information is automatically stored 3 1 5 Call Log Incoming 2 Valid Input Input Displayed while Entering Description 0 9 0 9 Store...

Page 181: ...the telephone number in Memory Dialing However if Memory Dialing is done after selecting a CO line the stored CO Line Access number is ignored and the telephone number is sent using the selected CO li...

Page 182: ...1 6 FWD Call Forwarding Both the calling extension and the called extension can cancel a notification after it has been left If the extension that received a notification calls back the extension tha...

Page 183: ...r supplied music source when an external music source is assigned Volume Control It is possible to change the volume of an internal and or external music source For tenants the type of call determines...

Page 184: ...isabled can be used for Music on Hold OGM for other features OGM for other features OGM for other features Installation Manual References 3 10 1 Connection of Peripherals PC Programming Manual Referen...

Page 185: ...hers while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute Only your voice will be muted Conditions...

Page 186: ...186 Feature Manual Document Version 2009 12 11 1 5 Mute...

Page 187: ...Section 12 Features and Configurations O Document Version 2009 12 Feature Manual 187...

Page 188: ...nitor 12 1 2 OGM Outgoing Message Description An extension assigned as a manager manager extension can record outgoing messages OGMs for the following features Feature Usage Details in Direct Inward S...

Page 189: ...to callers PBX MSG Card Total message recording time 8 minutes max PBX Total message recording time 8 minutes max MSG Card MSG Card Up to 8 messages can be played simultaneously to callers The maximum...

Page 190: ...ome idle the manager will hear the progress tone for a preprogrammed time period then the PBX will automatically switch to the recording mode Installation Manual References 3 3 1 IPCMPR Card 3 7 1 OPB...

Page 191: ...rietary telephone DPT which is connected via a USB Module to a computer running PC Console or PC Phone d The called extension is in a Digital XDP connection In these cases a call waiting tone is sent...

Page 192: ...ode 6 5 4 1 4 Wired Extension Flexible Button Type Dial for One touch 6 10 4 2 1 Portable Station Extension Settings Option 6 Flexible Button Programming Mode 6 13 4 2 3 Portable Station Flexible Butt...

Page 193: ...perator is not assigned the call is directed to the PBX operator In this case the current time mode of the extension s tenant is used to determine the PBX operator that the call is directed to If neit...

Page 194: ...194 Feature Manual Document Version 2009 12 12 1 5 Operator Features...

Page 195: ...Section 13 Features and Configurations P Document Version 2009 12 Feature Manual 195...

Page 196: ...consist of extension user groups and an external pager One extension user group or external pager can belong to several paging groups 7 1 1 GROUP FEATURES Example Extension User Group 1 Paging Group 0...

Page 197: ...external pager can be changed through system programming Paging DND When Do Not Disturb DND 4 1 10 DND Do Not Disturb is set for incoming calls it is programmable whether an extension receives paging...

Page 198: ...wer a call APT DPT SLT PBX SLT DPT Extn 101 Extn 101 APT Extn 102 Extn 102 SLT EXtra Device Port XDP Mode Allows an SLT to be connected to a DPT which is connected to a Super Hybrid port of the PBX Un...

Page 199: ...t for when the digital proprietary telephone DPT is in Hands free Answerback mode 8 1 1 Hands free Answerback or voice calling mode Alternate Receiving Ring Voice 9 1 13 Intercom Call Ring off Only th...

Page 200: ...tension Port XDP Mode Parallel Telephone Ringing 4 9 2 6 1 Numbering Plan Main Features Parallel Telephone Ring Mode Set Cancel PT Programming Manual References 600 EXtra Device Port XDP Mode Operatin...

Page 201: ...0 numbers or characters be used for maximum protection against unauthorized access For a list of numbers and characters that can be used in system passwords refer to Section 1 1 2 Entering Characters...

Page 202: ...between the user dialed access code and the subsequent digits when the ARS mode is enabled 1 1 3 ARS Automatic Route Selection PC Programming Manual References 3 28 1 1 Slot Port Property LCO Port Pa...

Page 203: ...sent by e mail etc Text Memo A user can type a short message during a conversation which can be saved sent by e mail etc For PC Phone Only TAM Telephone Answering Machine If a call is not answered wi...

Page 204: ...connects to the PBX via a CO line 1 Connection Methods for On site Programming Method Description Required Hardware Serial Interface RS 232C port The PC is connected to the PBX via the Serial Interfa...

Page 205: ...the PBX with the modem RMT card and user supplied modem On site modem The modem is connected to the Serial Interface RS 232C port and also to either an extension port which is assigned as the DIL DID...

Page 206: ...on the boss s extension the call will ring and the LED of the SDN button will flash at the secretary s extension as well indicating that an incoming call is arriving at the boss s extension In additio...

Page 207: ...irst time the SDN button is pressed Calls answered using the SDN button can be transferred to the PDN extension by simply pressing the SDN button once regardless of the mode LED Indication The LED pat...

Page 208: ...ity Receiving an incoming call holding a call on a call idle For example if a PDN extension receives an incoming call while on a call the LEDs on the corresponding SDN extensions will show the incomin...

Page 209: ...f Off Off Ext 103 Secretary PDN buttons Off Off Off PDN buttons Off Green On Rapid Green Flashing SDN buttons Off Ext 102 Rapid Red Flashing Ext 101 6 A Call From 333 3333 Arrives at Ext 102 Rapid Red...

Page 210: ...alls of the same status e g on hold are on a PDN extension the status of the newest call will be displayed on the corresponding SDN extensions For example if a PDN extension has two calls ringing an S...

Page 211: ...ting is not available for PDN buttons The forward no answer timer starts when a PDN extension starts ringing PC Programming Manual References 4 12 2 7 1 Class of Service COS Settings PDN SDN 4 17 2 8...

Page 212: ...ty differs the call will be established using the lower codec For example if the caller prefers G 711 while the called party prefers G 729A the call will be established using G 729A G 722 is only avai...

Page 213: ...CO lines Power Failure Connections The PBX will switch from the current connections to the Power Failure Connections and all existing conversations will be disconnected Only CO line conversations hand...

Page 214: ...ect a message to be output on SMDR Up to eight messages can be preprogrammed in the Printing Message table and are available to all extensions connected to the PBX A message can contain the symbol whi...

Page 215: ...d for five seconds to allow the conversation to be joined This feature overrides Data Line Security 4 1 1 Data Line Security and Executive Busy Override Deny 5 1 3 Executive Busy Override PC Programmi...

Page 216: ...Access without PBX Code Dial the Extension Number only Example PBX 1 TIE Line PBX 2 Interface Interface Interface Extn 2011 PBX 3 Extn 3011 Extn 1011 Extn 1012 Dials 3011 Dials 2011 TIE Line Interface...

Page 217: ...now each PBX code in order to identify the location of an extension Case 1 Extension 1012 of PBX 1 dials TIE line access number 7 PBX code 952 and extension number 1011 Extension 1012 of PBX 1 is conn...

Page 218: ...n Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller CO Line CO Line Interface Dials 123 4567 Telephone Company Destination 2011 DID No 4567 Interface Extn 1011 Explanat...

Page 219: ...CO Line Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 952 Explanation An outside caller dials 123 4567 The call reaches the destination extension 1011 of PBX 1...

Page 220: ...4567 211 4567 Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access n...

Page 221: ...Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access number of PBX 1 8...

Page 222: ...BX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the Idle Line Acces...

Page 223: ...ng TIE line call can make a CO line call through this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trun...

Page 224: ...Interface Extn 1011 PBX 1 CO Line CO Line Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verification co...

Page 225: ...and the telephone number 211 4567 2 If the specified verification code applies COS 2 of PBX 2 the call is connected to the outside party through PBX 2 because COS 2 is not blocked from accessing TRG 3...

Page 226: ...PBX 2 because COS 2 is not blocked from accessing TRG 3 of PBX 2 c FWD Call Transfer Intercept Routing to the CO Line Example TIE Line Network TIE Line 952 1011 Forwarded Transferred Intercepted to 2...

Page 227: ...52 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone number 1 333 123 4567 2 PBX 1 modifies the call adds 952 and the Idle Line Acc...

Page 228: ...depending on the TIE line network configuration 11 1 9 1 TIE Table Removed Number of Digits Added Number Trunk Group Programming Examples Your PBX is PBX 1 and there are four PBXs in your TIE line ne...

Page 229: ...no to PBX 4 3XXX Location 03 The hunt sequence by dialing 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with PBX Code 4 9 2 6 1 Numbering Plan Main Features T...

Page 230: ...uence by dialing 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialing 7 PBX Code 953 XXXX The 1st route trunk group TRG 1 Sending n...

Page 231: ...match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX 3 The call is recei...

Page 232: ...the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PBX 3 953 The call i...

Page 233: ...t priority Trunk Group that is available The dialed number is modified if a removed number of digits and or added number is assigned No Not treated as a call which uses the TIE line Is the dialed numb...

Page 234: ...xtension No of this PBX No No Yes Does the corresponding extension exist Yes Yes Yes Is the extension idle Calls the extension Sends a reorder tone or sends the call to an operator Intercept Routing N...

Page 235: ...and extension 1012 of PBX 1 is connected to extension 1011 of PBX 1 Case 2 Extension 1012 of PBX 1 dials extension number 1033 The dialed number is not found at the local PBX so the call is redirected...

Page 236: ...ned for TIE line calls 4 5 2 3 Timers Counters Miscellaneous Incoming Call Inter digit Timer DID PC Programming Manual References 3 31 1 1 Slot Port Property PRI Port Network Numbering Plan Trunk Prop...

Page 237: ...g notifications to extensions at any PBX and users can access their mailboxes directly using the Message Waiting button The VPS features available at extensions in a network are shown below No Feature...

Page 238: ...ide Caller PBX 3 PBX 4 PBX 5 PBX 6 PBX 7 Telephone Company Hello Please enter extension number VPS PBX 8 Extn 201 Extn 202 Extn 101 Mailbox 101 Mailbox 201 Mailbox 202 Explanation A CO line call is an...

Page 239: ...call is forwarded to the VPS and answered by mailbox 201 If the outside caller leaves a message the VPS sends a Message Waiting notification to the extension using Enhanced QSIG information over the...

Page 240: ...ted and each VPS can provide voice mail services for extensions connected to other PBXs in the network Conditions The KX NCS3910 Activation Key for Software Upgrade to Enhanced Version is required for...

Page 241: ...disabled for the mailbox using the Class of Service COS setting of the VPS Otherwise there may be an answering delay of about 6 seconds PC Programming Manual References 3 40 1 3 Option New Card Insta...

Page 242: ...Transmission Network Data Transmission for Centralized Operator Feature Network PBX ID IDs 1 8 Can monitor extensions at other PBXs and transmit monitor data about local extensions Each ID number can...

Page 243: ...he monitor PBXs to which to transmit extension status information for each card that will be used This is done by specifying the extension number of any extension for example the PBX operator at the m...

Page 244: ...ure is performed at a monitor PBX If no other PBXs are monitoring the selected extension the monitored PBX stops transmitting status information for that extension The monitor PBX stops receiving stat...

Page 245: ...atus information can travel Each time a piece of extension status information is forwarded to another PBX its counter is increased by one When this counter reaches the assigned maximum the data is dis...

Page 246: ...over Internet Protocol Operating Manual References 1 2 1 Making Calls 2 1 4 Private Network Features NDSS Network Direct Station Selection Monitor Release 13 1 18 Private Network Features Network ICD...

Page 247: ...3 Virtual PS 4 Conditions The KX NCS3910 Activation Key for Software Upgrade to Enhanced Version is required for all PBXs that will support virtual PSs The conditions for 9 1 4 ICD Group Features Out...

Page 248: ...ivate network channels are needed to forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to...

Page 249: ...tinations 13 1 20 PRIVATE NETWORK FEATURES QSIG Description QSIG is a protocol which is based on ISDN Q 931 and offers enhanced PBX features in a private network The QSIG network supports private comm...

Page 250: ...G CLIP COLP Calling Connected Line Identification Presentation and CNIP CONP Calling Connected Name Identification Presentation Calling Name Identification Restriction CNIR Prevents the caller s name...

Page 251: ...e QSIG network and the called party is busy an extension user can set to receive callback ringing when the called party becomes free When the user answers the callback ringing that party s number is a...

Page 252: ...Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 The call is forwarded to the forward destination of CO line call...

Page 253: ...nd or name to the QSIG network when the extension user answers an incoming call The caller can see the number and or name of the answering party on his telephone display when the call is answered CLIP...

Page 254: ...g the CLIR button and COLP and COLR by pressing the COLR button A flexible button can be customized as the CLIR or COLR button PC Programming Manual References 3 31 1 1 Slot Port Property PRI Port Sup...

Page 255: ...through QSIG network 2 The call is transferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destina...

Page 256: ...k communications using TIE line service Example PBX 1 PBX 2 Extn 1000 Extn 1999 Extn 2000 Extn 2999 V IPGW Router V IPGW PBX 3 V IPGW Extn 3000 Extn 3999 Dials 2999 Private IP Network Router Router Te...

Page 257: ...1 35 3 199 176 64 1 Explanation Calls are routed to the IP address of each V IPGW card based on the leading number dialed Gateway Groups It is possible to automatically reroute outgoing VoIP calls acc...

Page 258: ...kup method of making calls in cases when IP network transmission cannot be completed successfully Example PBX 1 PBX 2 Extn 1000 Extn 1011 333 123 1011 V IPGW V IPGW Dials 7 20 1011 Private IP Network...

Page 259: ...ual IP Gateway Port 4 10 2 6 2 Numbering Plan Quick Dial Use quick dial for rerouting to public CO when TIE line does not work 11 1 9 1 TIE Table Feature Manual References 13 1 15 PRIVATE NETWORK FEAT...

Page 260: ...g their wired telephones 20 1 5 Wireless XDP Parallel Mode 3 PS Interaction with CS Each PS communicates with the PBX wirelessly through a cell station CS Each CS is connected to the PBX and sends and...

Page 261: ...ireless communication using DECT 6 0 technology over an IP network For more information about IP CSs refer to the IP CS Quick Installation Guide Conditions If every CS that a PS is in range of is busy...

Page 262: ...Speed Dialing Number 002 System Speed Dialing Name 004 Extension Name 13 1 28 PS Feature Buttons Description Although a portable station PS does not feature as many buttons as a proprietary telephone...

Page 263: ...PS 3 PS 4 PS 5 PS 6 PS 7 PS 8 301 Sales 1 Caller ID 302 Sales 2 Called Number 303 Customer Service Caller ID PS Ring Group Member Example of PS Ring Groups 1 and 2 PS Ring Group 1 Floating Extension...

Page 264: ...ot be answered Example of CS Channels Used for PS Ring Group Calls and ICD Group Calls PS Ring Group Member PS Ring Group Member PS Ring Group Member ICD Group Member ICD Group Member ICD Group Member...

Page 265: ...embers of a PS ring group are busy when the group is called their PSs will not ring but the caller will hear a ringback tone A PS ring group will only ring one call at a time on its member PSs If a PS...

Page 266: ...ered slot can perform both personal programming and system programming regardless of the extension s COS COS programming determines which extensions are manager extensions and can therefore perform ma...

Page 267: ...on Feature Manual References 3 1 21 COS Class of Service 11 1 1 Manager Features 21 1 Capacity of System Resources Operating Manual References 3 1 Personal Programming 3 2 Manager Programming 3 3 Syst...

Page 268: ...268 Feature Manual Document Version 2009 12 13 1 30 PT Programming...

Page 269: ...Section 14 Features and Configurations Q Document Version 2009 12 Feature Manual 269...

Page 270: ...uick Dialing numbers follow the flexible numbering plan 6 1 4 Flexible Numbering Fixed Numbering PC Programming Manual References 4 10 2 6 2 Numbering Plan Quick Dial Feature Manual References 21 1 Ca...

Page 271: ...xible Numbering Table available while a dial tone is heard 6 1 4 Flexible Numbering Fixed Numbering Flexible Numbering Extension From 101 from 201 Determines the number from which default extension nu...

Page 272: ...272 Feature Manual Document Version 2009 12 14 1 2 Quick Setup...

Page 273: ...Section 15 Features and Configurations R Document Version 2009 12 Feature Manual 273...

Page 274: ...while on hook If the Outgoing Call Log is used to redial an outside party or a number already stored in the Outgoing Call Log is manually redialed again the number will be stored in the call log mult...

Page 275: ...fied number of pattern plans The ring tone pattern table is categorized as follows Incoming CO Line Calls each pattern plan can assign a ring tone pattern for each trunk group 4 15 2 8 1 Ring Tone Pat...

Page 276: ...xtension Extension Settings Option 1 Ring Pattern Table Option 6 ICM Tone 6 5 4 1 4 Wired Extension Flexible Button Optional Parameter Ringing Tone Type Number for Loop CO Single CO Group CO G DN SDN...

Page 277: ...m Status Control button s light flashes red The Room Status Control button that was pressed determines which room status each room extension can be switched to For example if the Check in button was p...

Page 278: ...is recommended to set the extension number of a room extension is the same as the room number for convenience If enabled through system programming check in and check out information is recorded by SM...

Page 279: ...Section 16 Features and Configurations S Document Version 2009 12 Feature Manual 279...

Page 280: ...th Murray Log in out LCS CO 13 CO 12 CO 11 CO 10 CO 09 CO 08 CO 07 CO 06 CO 05 CO 04 CO 03 CO 02 CO 01 Conditions Up to 12 characters can be assigned to the LCD of each flexible button through persona...

Page 281: ...System Access Doorphone Call 4 1 12 Doorphone Call Emergency Call 5 1 2 Emergency Call Idle Line Access 3 1 16 CO Line Access Operator Call 12 1 5 Operator Features Personal Speed Dialing 16 1 6 Spee...

Page 282: ...ollowing output methods can be selected through system programming 13 1 11 1 Main SMDR SMDR Format Port Output Method Description Serial Interface RS 232C port SMDR information is sent to a connected...

Page 283: ...10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234...

Page 284: ...following codes Dxxx Outgoing CO line call from a doorphone xxx doorphone number 4 1 12 Doorphone Call Txxx Outgoing CO line call by TIE line service xxx trunk group number xxx Verified call xxx verif...

Page 285: ...going Intercom Call Shows the dialed extension number followed by EXT Log in Log out Shows the Log in or Log out status Check in Check out Shows the check in or check out status 15 1 3 Room Status Con...

Page 286: ...s are shown This setting is common throughout the PBX COS programming is also required 13 1 11 1 Main SMDR Print Information Outgoing Call 804 SMDR Outgoing Call Printing Incoming CO line call Control...

Page 287: ...11 1 Main SMDR SMDR Format Date Format Received call Controls whether the time of receiving an incoming CO line call is shown 13 1 11 1 Main SMDR Options Option Condition Code RC VR Answered call Con...

Page 288: ...l dialed digits to the telephone company and this timer expires the PBX begins measuring the duration of the call A display proprietary telephone PT shows the elapsed time of the call The starting tim...

Page 289: ...al Emulator In order to activate a connection to a terminal emulator the IP address of the IPCMPR card port number user ID SMDR and password must be entered If a terminal emulator user incorrectly ent...

Page 290: ...Log out 13 1 15 PRIVATE NETWORK FEATURES 21 1 Capacity of System Resources 16 1 4 SNMP Simple Network Management Protocol System Monitor Description It is possible for a PC assigned as an SNMP manager...

Page 291: ...amming it is possible to enable or disable this feature Up to 2 SNMP managers can be assigned This PBX supports SNMP Protocol Version 1 0 and SNMP Version 1 0 TRAP This PBX can only receive read only...

Page 292: ...se codes cannot be assigned together as one code 8 1 5 Host PBX Access Code Access Code to the Telephone Company from a Host PBX PC Programming Manual References 9 3 7 3 Special Carrier PT Programming...

Page 293: ...ls using abbreviated dialing for frequently dialed numbers which are stored in the PBX as System Speed Dialing numbers Conditions Any number such as a telephone number or feature number can be stored...

Page 294: ...eature for a caller A caller can leave a voice message after hearing the greeting message SVM OGM Block on the IPCMPR Card This block can be used either for the SVM feature for the OGM feature 12 1 2...

Page 295: ...ox for Extn 104 Message Box for Extn 210 Message Box for Extn 103 SVM Card 1 ESVM4 Floating Extension No 591 default SVM Card 2 IPCMPR Floating Extension No 592 default Block A Block B PBX 2 CH 2 CH 2...

Page 296: ...for redirected calls Then this feature answers redirected calls plays back the relevant greeting message and records a voice message Incoming calls can be redirected to this feature by the following...

Page 297: ...contains only voice messages that have previously been listened to dial tone 2 is heard instead In addition if the user s telephone has a Message button or Message Ringer Lamp the corresponding butto...

Page 298: ...s is changed through system programming all the recorded voice messages and greeting messages for the extension will be cleared When using the IPCMPR card this feature can be disabled for each extensi...

Page 299: ...Access from CO Line Whether Walking COS is available or not can be set through system programming If the PBX uses analog CO lines without the CPC service it is strongly recommended to prohibit Walkin...

Page 300: ...Manual References 4 1 4 Dial Tone 12 1 2 OGM Outgoing Message 20 1 1 Walking COS 21 1 Capacity of System Resources Operating Manual References 1 3 63 SVM Simplified Voice Message 3 1 2 Personal Progr...

Page 301: ...Section 17 Features and Configurations T Document Version 2009 12 Feature Manual 301...

Page 302: ...s 24 channels individually according to usage rates and customer needs 2 T1 Features The following table shows the features available for each channel type 1 TIE 2 DID 3 DIL 4 OPX 5 ANI Feature LCOT G...

Page 303: ...a public line the channel type depends on the contract with the telephone company PC Programming Manual References 3 34 1 1 Slot Port Property T1 Port 3 35 1 1 Slot Port Property T1 Port Connection C...

Page 304: ...hese extension user groups are assigned to tenants An extension can belong to only one extension user group and an extension user group can belong to only one tenant therefore an extension can belong...

Page 305: ...nant s private set 16 1 7 Speed Dialing System 8 6 6 6 Tenant System Speed Dial Hardware Requirement An EMEC or MEC card 3 Call Blocking Through Class of Service COS programming it is possible to 1 Pr...

Page 306: ...rtain COS numbers from accessing certain trunk groups each tenant can be given its own trunk groups which no other tenant can access Programming Example External Call Block COS Trunk Group 1 Trunk Gro...

Page 307: ...y the ICD group to determine the current time mode An overflow destination and Queuing Time Table can be assigned for each time mode PC Programming Manual References 4 4 2 2 Operator BGM PBX Operator...

Page 308: ...er and the hotel operator set a timed reminder for the same extension the timed reminder that was set most recently is effective Programmable Time The Alarm Ringing time the number of alarm repeat tim...

Page 309: ...escription Condition Automatic The current time mode will switch automatically to another time mode at the time programmed in the tenant s Time Table and can be switched manually by pressing the Time...

Page 310: ...ht Day Break Lunch Tuesday Note that time modes can be arranged as they are needed for example night mode can occur in the morning and afternoon if necessary and not all time modes need to be used in...

Page 311: ...xample Time Table above 3 The call is directed to extension 150 which is a floating extension number used by the VPS programming not shown here Programming Example DIL Table The DIL Table can be progr...

Page 312: ...ns The start times of the following time modes can be specified through PC programming as well as PT programming Day 1 and 2 Lunch Night The start and end times of the following break modes can be spe...

Page 313: ...ng Manual References 1 3 66 Time Service 2 1 6 Time Service Mode Control 17 1 6 TRS Toll Restriction Description Toll Restriction TRS can prohibit extension users from making certain CO line calls bas...

Page 314: ...Checks the TRS level of the extension s COS in the current time mode Denied Code Tables Denied Code Tables are preprogrammed lists containing the first few digits leading number of telephone numbers w...

Page 315: ...the user can make a CO line call to any number stored in System Speed Dialing TRS Level The TRS level is determined by the telephone codes set in the Denied Code Tables and Exception Code Tables As s...

Page 316: ...on Code Tables Level 1 Not Programmable Not Programmable Level 2 011 Leading number to deny international calls 011xx Leading number for countries to be allowed Level 3 1123755 Leading number to deny...

Page 317: ...3 Overseas Sales Cellular Phone Calls Company Cellular Phone International Calls Long Distance Calls Local Calls Level 4 Accounting International Calls Long Distance Calls Cities where Clients are Lo...

Page 318: ...rform a TRS check for numbers that contain non digits or By default the PBX ignores No Check any non digits that are dialed which is useful in preventing unauthorized calls which could possibly be mad...

Page 319: ...If two or more of these features are used simultaneously Dial Tone Transfer is used while the extension is locked for example the TRS level of the feature with the highest priority is applied for the...

Page 320: ...RS Automatic Route Selection 3 1 16 CO Line Access 3 1 21 COS Class of Service 16 1 7 Speed Dialing System 17 1 5 Time Service 21 1 Capacity of System Resources 320 Feature Manual Document Version 200...

Page 321: ...Section 18 Features and Configurations U Document Version 2009 12 Feature Manual 321...

Page 322: ...play except for PT system programming 13 1 30 PT Programming five languages max Type 2 PT system programming data one language max LPR software on a slot card software data Flash ROM on the appropriat...

Page 323: ...Section 19 Features and Configurations V Document Version 2009 12 Feature Manual 323...

Page 324: ...orded on SMDR as the call originator instead of the extension number of the actual extension used 16 1 3 SMDR Station Message Detail Recording Verification Code Entry through DISA This feature is also...

Page 325: ...Manager Features 21 1 Capacity of System Resources Operating Manual References 1 3 67 Verification Code Entry 3 2 2 Manager Programming 19 1 2 Virtual PS Description An extension number can be assigne...

Page 326: ...p up to 4 other PBXs can be called at the same time 13 1 18 Private Network Features Network ICD Group PS Roaming by Network ICD Group One PS can be registered at up to 4 PBXs Using virtual PSs in an...

Page 327: ...e VPS can greet the caller offering them the option to leave a message or dial a number to reach the desired party The VPS can record the message for each extension and leave notification on the corre...

Page 328: ...Digital Integration as shown in the following Programming Example of Extension Port and Programming Example of VM DPT Group Programming Example of Extension Port DPT Property Slot 3 3 4 4 5 5 6 6 Por...

Page 329: ...ssigned on the trunk group which receives the call by the Intercept Routing feature Conditions It is possible to call an extension extension port in a VM group directly If the calls are routed directl...

Page 330: ...tings Intercept to Mailbox 4 Transferring to a Mailbox of the VPS An extension user can transfer a call to a mailbox of the VPS so that the caller can leave a message in the mailbox of the desired ext...

Page 331: ...ach tenant does not require a dedicated VPS port If the destination of the incoming CO line call is a VM DPT group the PBX sends the VM trunk group number and time mode day lunch break night of the te...

Page 332: ...CO Line No 01 02 Day 105 102 Lunch 100 100 Night 100 100 Break 105 102 DIL Destination VM Trunk Group No Tenant No 1 2 1 2 Explanation A CO line call handled by DIL distribution reaches a VM DPT grou...

Page 333: ...Group No Company Greeting No Incoming Call Service Custom Service 11 Custom Service 29 Custom Service 31 Custom Service 12 Custom Service 21 Custom Service 15 Custom Service 42 Custom Service 30 100...

Page 334: ...ature using the recorded message 13 1 1 Paging 12 Live Call Screening LCS A PT or PS user can monitor his own mailbox while a caller is leaving a message and if desired answer the call by pressing the...

Page 335: ...tension PIN Personal Identification Number If the user forgets the PIN it can be cleared by an extension assigned as the manager Each extension can be programmed to either end recording or continue re...

Page 336: ...Ext No for Voice Mail Transfer Ext No of Mailbox for Two way Transfer 6 17 4 3 DSS Console Type Ext No Floating Ext No for Two way Record Ext No Floating Ext No for Two way Transfer Ext No Floating Ex...

Page 337: ...The caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS answers the call t...

Page 338: ...S Sequence Parameter Transmitted Command In AA Service Mode In VM Service Mode Answer by Mailbox Default Switching to VM command Recording message command 6 H H Mailbox No Recording message command H...

Page 339: ...e a message in the mailbox of the desired extension 3 1 10 Call Transfer The extension user should use the Voice Mail VM Transfer button when transferring a call to the mailbox of the VPS When the ext...

Page 340: ...ing the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stored in his mailb...

Page 341: ...set DND 4 1 10 DND Do Not Disturb 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling anothe...

Page 342: ...S answers the call and the PBX sends the Follow on ID to the VPS 5 21 3 8 1 VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time period betwe...

Page 343: ...utton Type Ext No Floating Ext No for Voice Mail Transfer 6 10 4 2 1 Portable Station Extension Settings Option 1 Programmed Mailbox No 6 13 4 2 3 Portable Station Flexible Button Type Ext No Floating...

Page 344: ...344 Feature Manual Document Version 2009 12 19 1 5 Voice Mail DTMF Integration...

Page 345: ...Section 20 Features and Configurations W Document Version 2009 12 Feature Manual 345...

Page 346: ...1 21 COS Class of Service the Itemized Billing code of the specified extension is applied 1 1 3 ARS Automatic Route Selection the specified extension number is recorded on SMDR as the call originator...

Page 347: ...5 1 6 Extension PIN Personal Identification Number If a DSS Console is connected to a PT and the DSS Console is continuously used with the PT after the Walking Extension has been performed the new ext...

Page 348: ...same telephone Extension users can change the service status of their Service out extension to Service in mode and switch locations with another extension with a simple operation This is ideal for whe...

Page 349: ...settings and changes his extension to Service in mode Conditions This feature is not available for PSs T1 OPX extensions and SIP extensions An extension personal identification number PIN is required...

Page 350: ...extension through the handset PC Programming Manual References 4 11 2 6 3 Numbering Plan B NA DND Call Feature BSS OHCA Whisper OHCA DND Override BSS OHCA Whisper OHCA DND Override 2 4 12 2 7 1 Class...

Page 351: ...ll Announcement d Being monitored by another extension 3 1 6 Call Monitor e When the extension has a call on consultation hold 3 1 20 Consultation Hold When a PS in Wireless XDP Parallel mode is on a...

Page 352: ...be copied to the PS s extension settings then can be changed for the PS if necessary 3 1 7 Call Park 3 1 10 Call Transfer If an extension number is required when changing any PS settings while in Wir...

Page 353: ...Operating Manual References 1 3 77 Wireless XDP Parallel Mode Document Version 2009 12 Feature Manual 353 20 1 5 Wireless XDP Parallel Mode...

Page 354: ...354 Feature Manual Document Version 2009 12 20 1 5 Wireless XDP Parallel Mode...

Page 355: ...Section 21 Appendix Document Version 2009 12 Feature Manual 355...

Page 356: ...Queuing Time Table 64 Ring Tone Pattern Plan 8 Simultaneous Programmers one system programmer 63 personal programmers one manager programmer 63 personal programmers 64 personal programmers SMDR Call...

Page 357: ...annels VM DTMF Group 2 groups x 32 channels TRS Item KX NCP500 KX NCP1000 TRS Level 7 TRS Denied Code 16 digits 100 entries level TRS Exception Code 16 digits 100 entries level ARS Item KX NCP500 KX N...

Page 358: ...NCP1000 Outgoing Message OGM 64 OGM Total Recording Time MSG4 Card 8 minutes ESVM4 IPCMPR Card 20 minutes at High recording quality Simplified Voice Message SVM IPCMPR Card 125 messages ESVM4 Card 25...

Page 359: ...Programming 4 10 characters System Password for Administrator for PT Programming 4 10 digits System Password for User for PT Programming 4 10 digits Manager Password 4 10 digits Programmer Code Item K...

Page 360: ...n Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 CO Line Call Limit Warning Tone DND Tone Confirm...

Page 361: ...terns Default Hold Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s Document Version 2009 12 Feature Manual 361 21 2 Tones Ri...

Page 362: ...terface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desired state of th...

Page 363: ...unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP normally 10 i...

Page 364: ...which were not sent because of error 21 icmpOutEchos The number of ICMP Echo request messages sent 22 icmpOutEchoReps The number of ICMP Echo Reply messages sent TCP Group 1 3 6 1 2 1 6 Object ID Ite...

Page 365: ...s The total number of SNMP messages with unknown Community Name 6 snmpInASNParseErrs The total number of SNMP messages with incorrect OID type 13 snmpInTotalReqVars The total number of Objects which h...

Page 366: ...tion 30 snmpEnableAuthenTr aps Indicates whether the SNMP agent process is permitted to generate authentication failure traps 366 Feature Manual Document Version 2009 12 21 3 Supported Management Info...

Page 367: ...nward System Access Walking COS Through DISA DISA Call Transfer from Outside Destination 6 1 4 Flexible Numbering Fixed Numbering Added support for SIP extensions 11 1 4 Music on Hold OGM features add...

Page 368: ...368 Feature Manual Document Version 2009 12 21 4 2 KX NCP500 KX NCP1000 PBMPR Software File Version 2 02xx...

Page 369: ...Index Document Version 2009 12 Feature Manual 369...

Page 370: ...with Announcement 45 Call Transfer Unscreened Call Transfer without Announcement 45 Call Waiting Caller ID Visual Caller ID 49 CALL WAITING FEATURES 48 Call Waiting Tone 50 Callback Busy Automatic Cam...

Page 371: ...ty Mode 78 Display Information 84 Display Lock 40 292 299 Distribution Group Call 139 DND Do Not Disturb 85 DND Override 85 DND Paging 85 197 Do Not Disturb DND 85 Door Open 86 Doorphone Call 87 E EFA...

Page 372: ...emized Billing Code 21 L LCS Live Call Screening 334 LED Indication 170 207 Line Preference Override 174 Line Preference Incoming 172 Line Preference Outgoing 173 Live Call Screening LCS 334 Local Ala...

Page 373: ...ess 55 Screening Live Call LCS 334 SDN Secondary Directory Number 206 SDN Direct Dial 207 SDN Walking COS 207 Secondary Directory Number SDN 206 Security Mode DISA 78 Self Labeling KX NT366 only 280 S...

Page 374: ...Group 124 327 Voice Mail DPT Digital Integration 330 Voice Mail DTMF Integration 337 Voice Mail Centralized 237 Voice Message Simplified SVM 294 VoIP Voice over Internet Protocol Network 256 VPS Data...

Page 375: ...Document Version 2009 12 Feature Manual 375 Notes...

Page 376: ...internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2009 PSQX4746XA KK0908GJ2129...

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