Panasonic KX-NCP500, Manual Manual

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PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— Supervisor Extension
Number
Operating Manual References
1.3.41 ICD Group Features—Supervisory
9.1.8 ICD Group Features—VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.
[Example]
In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Extn.
101 Extn.
102 Extn.
103
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
Calls have been distributed by DIL/DID/CLI distribution.
(The circled numbers indicate the arrival order of the calls.
1st
Priority
2nd
Priority
3rd
Priority
1
6
ICD Group 1
(for VIPs)
3
5
ICD Group 2
(for general customers)
Distribution order:
From: Group 1 Group 3 Groups 2 and 4
1 6 2 4 3 5
3rd
Priority
7 8
4
2
ICD Group 3
(for special
customers)
ICD Group 4
(for general customers)
7
8
Document Version 2009-12 Feature Manual 153
9.1.8 ICD Group Features—VIP Call