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Grandstream Networks GXE5102, User Manual

The Grandstream Networks GXE5102 is a powerful IP PBX system perfect for small to medium-sized businesses. Easily set up and manage your communication needs with the help of the user manual available for free download at manualshive.com. Get the most out of your GXE5102 with detailed instructions and guidance.

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Grandstream Networks, Inc. 

www.grandstream.com 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Grandstream Networks, Inc. 

GXE5102/5104/5108/5116 

All-in-one Hybrid IPPBX Appliance 

User Manual

 

 

Summary of Contents for GXE5102

Page 1: ...Grandstream Networks Inc www grandstream com Grandstream Networks Inc GXE5102 5104 5108 5116 All in one Hybrid IPPBX Appliance User Manual...

Page 2: ...Y COMPLIANCES 12 WARRANTY 12 GETTING TO KNOW GXE5102 5104 5108 5116 13 USING THE LCD MENU 13 NAVIGATION IN LCD MENU 13 LCD MENU OPTIONS 13 USING THE WEB GUI 14 ACCESSING WEB GUI 14 SAVING AND APPLYING...

Page 3: ...IONS IAX GENERAL 35 INTERNAL OPTIONS CODECS 36 INTERNAL OPTIONS IAX JITTER BUFFER 36 INTERNAL OPTIONS IAX REGISTRATION 37 INTERNAL OPTIONS IAX SECURITY 37 SIP SETTINGS GENERAL 37 SIP SETTINGS SIP JITT...

Page 4: ...MENT PACKAGING 10 Table 3 GXE5108 5116 EQUIPMENT PACKAGING 10 Table 4 GXE5102 5104 5108 5116 LCD MENU OPTIONS 13 Table of Figures GXE5102 5104 5108 5116 User manual Figure 1 GXE5104 Front View 10 Figu...

Page 5: ...ercom Group Settings 27 Figure 21 Follow Me Settings 28 Figure 22 Call Queue Settings 29 Figure 23 Extension Preferences 30 Figure 24 Call Features 32 Figure 25 Music On Hold Settings 33 Figure 26 IVR...

Page 6: ...is section documents significant changes from previous versions of GXE5102 5104 5108 5116 user manuals Only major new features or major document updates are listed here Minor updates for corrections o...

Page 7: ...oyment with ease and unrivaled reliability all at an unprecedented price point Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in an...

Page 8: ...line echo cancellation LEC Supports up to 60 concurrent calls and up to 32 conference attendees Flexible dial plan call routing site peering call recording Automated detection and provisioning of IP p...

Page 9: ...connect Methods Call Progress Tone Polarity Reversal Hook Flash Timing Loop Current Disconnect Busy Tone Security Media SRTP TLS HTTPS SSH Physical Universal Power Supply Output 12VDC 1 5A Input n 100...

Page 10: ...to 25 GXE5102 5104 or 32 GXE5108 5116 simultaneous PSTN or IP participants Call Features Call park call forward call transfer DND ring hunt group paging intercom etc Compliance FCC Part 15 CFR 47 Cla...

Page 11: ...Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Start Guide Yes 1 Table 3 GXE5108 5116 EQUIPMENT PACKAGING Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Start Guide Yes 1 Wall Mount Ye...

Page 12: ...wall jack to the FXO ports and analog lines phone and fax the FXS ports IP phones will be connected in a later step To set up the GXE5108 5116 LAN port only follow the steps below 1 Connect one end of...

Page 13: ...pters WARRANTY If the GXE5102 5104 5108 5116 was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased direct...

Page 14: ...ress the OK button to select an entry Exit There is Back option in the menu Select it to go back to previous menu The LCD will come back to default display after being idle in menu for more than 20 se...

Page 15: ...E through a Web browser such as Microsoft s IE Mozilla Firefox Google Chrome and etc Figure 3 GXE5102 5104 5108 5116 Web GUI Login ACCESSING WEB GUI To access the Web GUI 1 Connect the computer to the...

Page 16: ...8 40 167 please enter https 192 168 40 167 8089 5 Enter the administrator s login and password to access the Web Configuration Menu The default administrator s username and password is admin and admin...

Page 17: ...ng Group and etc internal options call features music on hold IVR Prompt FAX and etc IAX Settings and SIP Settings Settings To configure network settings change password LDAP Server HTTP Server Email...

Page 18: ...twork MAC Address Global unique ID of device in HEX format The MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the back of...

Page 19: ...well as statistics This can be used for business analysis Figure 6 Status System Status CDR Figure 7 Status System Status CDR Statistics PBX PAGE DEFINITIONS BASIC EXTENSIONS In this page users could...

Page 20: ...Firmware version 1 0 0 19 GXE5102 5104 5108 5116 USER MANUAL Page 19 of 52 Figure 8 PBX Basic Extensions Click on Create New User button the following window will show Figure 9 Create New User...

Page 21: ...ew trunk click on Create New Analog Trunk and fill out the information in the prompted window as below Figure 10 Create New Analog Trunk BASIC VOIP TRUNKS In this page users could view create and mana...

Page 22: ...Calling Rule BASIC ZERO CONFIG By default zero config feature is turned on in GXE5102 5104 5108 5116 so the devices connected in the same LAN will be auto provisioned by the GXE There are three method...

Page 23: ...e shows the provisioned devices from the GXE zero config feature Figure 14 Zero Config Provisioned Devices CALL CONTROL CONFERENCE In this page users could view create edit and delete conference rooms...

Page 24: ...5108 5116 USER MANUAL Page 23 of 52 Figure 15 Create New Conference Bridge CALL CONTROL IVR The IVR in the PBX system can be configured under Call Control IVR page Click on Create New IVR and fill in...

Page 25: ...Firmware version 1 0 0 19 GXE5102 5104 5108 5116 USER MANUAL Page 24 of 52 Figure 16 Create New IVR...

Page 26: ...w Figure 17 Voicemail Settings CALL CONTROL VOICEMAIL GROUPS In this page users could create extension for voicemail group which contains members that will receive the voicemail if the group extension...

Page 27: ...5104 5108 5116 USER MANUAL Page 26 of 52 Figure 19 Ring Group Settings CALL CONTROL PAGE AND INTERCOM GROUPS Paging and intercom can be configured in group level or per extension In this page users co...

Page 28: ...feature allows users to add internal extensions or external numbers to follow existed extensions when there is incoming call If the main extension has incoming call rejected or unanswered the call wi...

Page 29: ...5102 5104 5108 5116 USER MANUAL Page 28 of 52 Figure 21 Follow Me Settings CALL CONTROL CALL QUEUE Call queues can be configured under Call Control Call Queue The login and logout code can be configur...

Page 30: ...Firmware version 1 0 0 19 GXE5102 5104 5108 5116 USER MANUAL Page 29 of 52 Figure 22 Call Queue Settings...

Page 31: ...lue is defined all outgoing calls will have a CallerId Name set to this value Usually this value could be your company name Leave this value blank if you would like to have the users CallerID Name dis...

Page 32: ...1 Audio Mix Record 3 Do Not Disturb DND Active 77 Do Not Disturb DND Deactive 78 Call Forward Busy Active 71 Call Forward Busy Deactive 72 Call Forward No Answer Active 73 Call Forward No Answer Deac...

Page 33: ...108 5116 USER MANUAL Page 32 of 52 Figure 24 Call Features INTERNAL OPTIONS MUSIC ON HOLD In this page users could configure music on hold class and the music files The music file uploaded has to be 8...

Page 34: ...old Settings INTERNAL OPTIONS IVR PROMPT In this page users could record new IVR prompt or upload a new file for IVR prompt The uploaded file has to be small than 5M in 8KHz mono 16 bits GSM or WAV fo...

Page 35: ...bles strict RTP protection When enabled RTP packets that do not come from the source of the RTP stream will be dropped The default setting is Disable RTP Checksums Enables Disables RTP Checksums The d...

Page 36: ...econds between STUN Refreshes The default setting is 30 seconds INTERNAL OPTIONS IAX GENERAL Bind Port Allows iax2 to listen to another port The default setting is 4569 Bind Address Forces iax2 to bin...

Page 37: ...side of a SIP channel Force Jitter Buffer Forces the use of jitter buffer on the receiving side of a SIP channel Drop Count Configures drop count MAX Jitter Buffer Configures the maximum time in mill...

Page 38: ...st Disabled or Reqonly Type of Service Configures ToS bit for preferred IP routing Trunk Frequency Configures frequency of trunk frames measured in milliseconds Trunk Time Stamps Enables disables atta...

Page 39: ...the From field of the SIP header It may be required by some providers for authentication Auto Domain When turned on the GXE will add local host name and local IP to domain list Allow External Domains...

Page 40: ...re is a matching user or peer for the request NonStandard G 726 Support If the peer negotiates G726 32 audio use AAL2 packing order instead of RFC3551 packing order this is required for Sipura and Gra...

Page 41: ...tificate file pem format only used for TLS connections This file will be renamed as asterisk pem automatically Note The size of your certificate can t be larger than 2MB TLS CA Cert This file must be...

Page 42: ...media Use rport if the remote side requires it and perform comedia RTP handling Note comedia RTP handling refers to the technique of sending RTP to the port where the other endpoint s RTP comes from T...

Page 43: ...istory Dumps SIP history at the end of SIP dialog Subscribe Context Configures a specific context for SUBSCRIBE requests This setting is useful to limit subscriptions to local extensions Allow Subscri...

Page 44: ...de Identity MD5 Password 802 1X CA Certificate 802 1X Client Certificate SETTINGS CHANGE PASSWORD To change the web access password enter the old password and new password in this page Once the web pa...

Page 45: ...his page configures transport protocol type MTA or Client and Domain for the emails sent for FAX Voicemail in the GXE5102 5104 5108 5116 embedded Web server responds to HTTP HTTPS GET POST requests In...

Page 46: ...M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A Inter...

Page 47: ...HTTPS Firmware Server Path Defines the server path for the firmware server Firmware File Prefix If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into t...

Page 48: ...e might be too large Once backup is done the list of the backups will be displayed with date and time Users then can download restore or delete it from the GXE or the external device Figure 34 Backup...

Page 49: ...oot MAINTENANCE TROUBLESHOOTING On the GXE users could capture traces ping remote host and traceroute remote host for troubleshooting purpose The captured trace can be downloaded for analysis Also the...

Page 50: ...er users could also upload the firmware to the GXE5102 5104 5108 5116 directly via Web GUI Please follow the steps below to upload firmware locally Download the latest GXE5102 5104 5108 5116 firmware...

Page 51: ...w customerFree cfm http tftpd32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server 2 Connect the PC run...

Page 52: ...tion FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for imm...

Page 53: ...for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment g...

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