Panasonic DP-MB311EU, Operating Instructions Manual

Page: 116 / 144

Problem Cause & Solution
The other party complains
that they cannot send a
document. R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 30) or remove the jammed
paper (page 122).
R If the PC fax setting (feature #442 on page 78) is set to “
ALWAYS
” , check
the connection between the computer and the unit.
R If the fax preview mode (feature #448 on page 64) is set to “
ON
” , use the
web browser on the computer connected via the LAN to view, print or save
the documents, and then erase unnecessary documents (page 64).
R The unit is not in FAX ONLY mode. Press MvN repeatedly to turn ON the
MvN light.
I cannot select the desired
receiving mode. R If you want to set FAX ONLY mode:
– press
MvN repeatedly to turn ON the MvN light.
R If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #404 (page 75), and press
MvN repeatedly to turn OFF the MvN light.
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM 9 N .
R You must set remote fax activation to ON (feature #434 on page 77)
beforehand.
R Press MGNMBNM 9 N firmly.
R You may have changed the remote fax activation code from MGNMBNM 9 N
(default setting). Verify the remote fax activation code (feature #434 on
page 77).
I cannot hear a dial tone. R The telephone line cord is connected to the [EXT] socket on the unit.
Connect to the [LINE] socket (page 20).
R If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
R Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
R The power cord or telephone line cord is not connected. Check the
connections (page 20).
R If you connected the unit through a computer modem, connect the unit
directly to a telephone line socket.
I cannot make calls. R The dialling mode setting may be wrong. Change the setting (feature #120
on page 67).
The unit does not ring. R The ringer volume is turned OFF. Adjust it (page 22).
The other party complains
they only hear a fax tone and
cannot talk. R FAX ONLY mode is set (page 60). Tell the other party the number is only
used for faxes.
R Change the receiving mode to TEL mode (page 60) or TEL/FAX mode
(page 61).
The MTN or MVN button does
not function properly.
R If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
I cannot receive a fax
document on the computer. R Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 78)
– Computer setting for the PC fax reception (feature #443 on page 63)
I cannot display a received fax
document on the web
browser. R Make sure the following features are set beforehand.
– Web fax preview mode (feature #448 on page 64)
– Web fax preview access code (feature #450 on page 79)
R You cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.
116
12. Help