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Chapter

System Features

Section 700 Operation

Telephony Services

Version 7.0 and higher and CPC-B Version7.0 and higher)

Description

Computer Telephony Integration (CTI) provides communication and
coordination of operation behveen computers and the telephone system. One
of the most significant emerging standards in

is the Telephony Services

Programming Interface from Novell@.

Telephony Services is basically a third party call controller. Applications
designed for Telephony Services act on behalf of a group of users.

its

group orientation, Telephony Services provides easy operation, distribution
and transfer of calls and reporting of call handling among other features.

The DBS talks with the Telephony Server using a serial link from a specially
designed Panasonic API Card. There is no physical link between the
telephones and the networked computers. However, a logical link is
established on the Tserver to relate a telephone to a networked computer.

New applications are currently being developed that will work with DBS

Telephony Services. The possibilities for applications are unlimited. For
example:

inbound callers may be routed to the most appropriate customer

representative based on the caller’s phone number. As the call is
answered, the representative’s computer screen automatically

displays the customer’s information.

a computer-based phone directory may be used to not only look

up a phone number but also initiate a call. A corresponding

called party database may be automatically accessed when the
call is initiated.

the vast array of PBX features may be more easily utilized using

computer screen icons and prompting instead of complicated
telephone feature access codes and procedures

addition to general Telephony Services applications, since the DBS

Telephony Services meets a published standard, customized applications may

be developed to meet specific needs.

For more information on DBS Telephony Services,

see

the

“DBS

Services Installation and Feature Description”

in the DBS Section 520. Each

application used in conjunction with Telephony Services provides its own
user documentation.

Technical Manuals Online! - http://www.tech-man.com

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Summary of Contents for DBS 40

Page 1: ...nnnnn Panasonic x 411 WmsII Digital Business System Section 700 Feature Operation III L I Issued 8 l 95 DOG Part No 71 0605Z rl r l 9DJ Technical Manuals Online http www tech man com ...

Page 2: ...o take necessary measures to correct the interference Battery Recycling Statement The following statement applies if you purchased backup batteries with your system The product you have purchased contains rechargeable batteries The batteries are recycla ble At the end of their useful life under various state and local laws it may be illegal to dis pose of these batteries into the municipal waste s...

Page 3: ... DID 2 16 DID Night Ringing Assignment 2 17 DID Delayed Ringing 2 18 DID DNISFlexibleRingAssignments 2 18 DID DNISText Name Assignment 2 19 DlD DNISto a Voice Mailbox 2 20 Direct Inward System Access DISA 2 22 Direct Trunk Access 2 24 Distinctive Ringing 2 24 Door Box Using Extension Adaptor 2 25 Door Box Using Trunk Adaptor 2 27 Sensor 2 28 DP DTMFStations 2 29 DP to DTMF Signal Conversion 2 29 H...

Page 4: ...ght Answer 2 64 Voice Mail Ringing 2 65 VAU 2 66 Recording and Playing Messages 2 66 VAU Port Assignment 2 67 Walking TRS Class of Service 2 69 Chapter 3 Attendant Features Alternate Attendant 3 3 Attendant Assignment of Speed Dialing 3 3 Attendant Busy Override 3 4 Attendant Call Park 3 5 Attendant Control of Absence Messages 3 7 Attendant Controlled Text Assignment 3 a Attendant Feature Package ...

Page 5: ...4 32 Camp on 4 36 CO Line Key Trunk Access 4 37 Conference Calls 4 38 Delayed Ringing 4 41 Dial 0 for Attendant 441 Dial Tone Disable 4 43 Do Not Disturb DND 4 44 EM 24 Console 4 46 Flexible Function FF Keys 4 46 Handsfree Answerback 4 53 Handsfree Operation 4 54 Headset Operation 4 54 Hot Dial Pad 4 55 Considerations 4 55 Intercom Calling 4 55 Last Number Redial 4 58 Line Appearances 4 59 DSS BLF...

Page 6: ...7 Chapter 5 DSLT Features DSLT 5 3 Absence Message 5 4 Auto Redial 5 6 Busy Ove ride 5 6 Call Forwarding 5 7 Call Hold 5 l 1 Call Park 5 12 Call Pickup 5 14 Direct Call Pickup 5 14 Group Call Pickup 5 15 Call Transfer 5 16 Blind Transfer 5 16 Screened Transfer 5 17 Call Waiting 5 19 Camp on 5 21 Conference Calls 5 22 Dial 0 for Attendant 5 23 Dial Tone Disable 5 24 Direct Trunk Access 5 24 Do Not ...

Page 7: ...6 12 Group Call Pickup 6 13 Call Transfer 6 14 Blind Transfer 6 14 Screened Transfer 6 15 Call Waiting 6 17 Camp on 6 19 Conference Calls 6 20 Dial 0 for Attendant 6 21 Dial Tone Disable 6 22 Direct Trunk Access 6 23 Do Not Disturb DND 6 23 Intercom Calling 6 25 Last Number Redial 6 26 Meet Me Answer 6 27 Message Waiting Callback Request 6 28 Off Hook Voice Announce OHVA 6 29 Pooled Trunk Access 6...

Page 8: ...Contents Section 700 Operation VIII DBS Manual Issued 8 l 95 DBS 70 700 Technical Manuals Online http www tech man com ...

Page 9: ...ature Categories System Features Organization This manual contains detailed descriptions of DBS features The feature descriptions are organized according to the following categories Description System Features are either available on a system wide basis or aid in the overall administration of the DBS Attendant Features Attendant Features assist the attendant in serving as a central answering point...

Page 10: ...ements Where applicable the following types of information are provided for each feature Operation Hardware Require men ts Related Programming Considerations Purpose The Description section provides an overview of how the feature works and in some cases what it is typically used for The Operation section includes step by step instructions on how to use the feature This section lists any special ha...

Page 11: ... features available with the DBS The following tables are included in this chapter System Features Topic Page l 3 1 Attendant Features 1 Extension Features I l 5 1 1 l 6 1 DBS 70 700 DBS Manual Issued 8 l 95 l l Technical Manuals Online http www tech man com ...

Page 12: ...Chapter 1 Features List Section 700 Operation l 2 DBS Manual Issued 8 l 95 DBS 7d 700 Technical Manuals Online http www tech man com ...

Page 13: ...a Voice Mailbox x Ix IX x Ix X t X DISA x x x x x x X T x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x X x x x x X X X x x x x x x x x X x x x x Direct Trunk Access x Ix x x x x x x x x x X i x x x X x x x 2 x x x x x x x x x DistinctiveRinging Door Box Extension Port Door Box Trunk Port DP DTMF Stations x x x x z x x k x x DP to DTMF Signal Conversion Ix Hunting...

Page 14: ...Chapter 1 Features List Section 700 Operation l 4 DBS Manual Issued 8 l 95 DBS 70 700 Technical Manuals Online http www tech man com ...

Page 15: ...dant Feature Package x x x Attendant Groups x x x x x x x x x x Dial Tone Disable x x x x x x x x x x x x x x x DSS 72 x x x x x x x x x x x x x x Headset Operation X xxxxxxxxx xxxxx One Touch VM Transfer x x x I X x x x Station Lockout Code x x x x x x x x x x x x x x x Assignment System Time and DateConuol x x x x x x x x x x x x x x x Traffic Measurement x x x x x x x x x x i x x x x Voice Mail...

Page 16: ...ll Log x x x x x x x x x Camp on X x x x x X x x X x I X x x x x x x x x x x x x x x x x x x x x CO Line Key Trunk Access Conference Calls DelayedRinging Dial 0 for Attendant Direct Trunk Access Do Not Disturb DND EM 24 Console x x t x x Flexible Function FF Keys x x x X x x x x x x x x x x Handsfree Answerback Handsfree Operation Headset Operation Hot Dial Pad Intercom Calling Last Number Redial ...

Page 17: ...DBS 70 700 DBS Manual Issued 8 l 95 1 7 Technical Manuals Online http www tech man com ...

Page 18: ... Centrex PBXCompatibility 2 16 Direct Inward Dialing DID 2 16 DID DNIS Flexible Ring Assignments 2 18 DID DNISText Name Assignment 2 19 I DlD DNISto a Voice Mailbox 1 2 20 1 Direct Inward System Access DISA 2 22 Direct Trunk Access 2 24 Distinctive Ringing 2 24 Door Box Using Extension Adaptor 2 25 1 2 27 1 I Door Box Using Trunk Adaptor 1 DP DTMF Stations 1 2 29 1 I Independent Timers 1 Internal ...

Page 19: ...tion Message Detail Recording SMDR 2 51 Tl Interface 2 54 Telephony Services 2 56 TollRestriction 2 58 Trunk Groups 2 61 Trunk Name Assignment 2 62 Trunk Queuing 2 63 Universal Night Answer 2 64 Voice Mail Ringing 2 65 VAU 2 66 VAU Port Assignment 2 67 Walking TRS Class of Service 2 69 Page 2 2 DBS Manual Issued 8 l 95 DBS 70 700 Technical Manuals Online http www tech man com ...

Page 20: ...des the user is not forced to enter an account code before making a call With forced account codes the user must enter an account code before accessing an outside line Non verified accountcodes can be assigned to incoming and outgoing calls To assign an account code to an outgoing call the user enters the account code before making the call or during the call To assign an account code to an incomi...

Page 21: ...to collect account code records Related Programming l FF3 Extension Forced Account Codes Considerations l SLTs cannot assign account codes during a call Verified Account Codes CPC AI1 and CPC B Version 3 1 or higher Description Extensions with the Verified Account Codes feature enabled are restricted from making outside calls without the user first entering a valid Account Code After a valid Accou...

Page 22: ...es intercom dial tone 5 Press an available CO key or dial a trunk access code The phone issues outside dial tone 6 Dial the telephone number The Verified Account Code TRS type remains in effect until the call is completed Related Programming l FFl System Verified Forced Account Codes l FFl System Toll Restriction for Verified Forced Account Codes l FF3 Extension Verified Forced Account Codes l FF7...

Page 23: ...an answer signal to third party voice mail systems In previous releases a third party voice mail did not receive a signal to indicate that a DBS extension had answered To determine that the extension had answered the voice mail system had to wait until it stopped receiving ringback tone Waiting for the ringback to stop often delayed connection times for calls from voice mail to extensions Sending ...

Page 24: ...are ignored Auto Day Mode Cl AII prior to 7 0 and CPC B Version 4 0 to 6 11 Description Auto Day Mode allows the DBS to go into day mode automatically The DBS can also be programmed to go into night mode automatically see Night Service page 2 35 If only one of the auto modes is turned on the NIGHT key is used to turn off the auto mode For instance if night mode has been activated automatically the...

Page 25: ...ervice page 2 37 If only one of the auto modes is turned on the DAYMGHTUNIGHT2 toggle key or the DAY NIGHTl or NIGHT2 is used to turn off the auto mode For instance if NIGHT1 mode has been activated automatically the attendant must press the DAY NIGHTl NIGHT2 toggle key or the DAY key to go into day mode Note You must wait at least 3 minutes after the automatic mode is activated before manually ch...

Page 26: ...separate music source If Music on Hold is provided callers automatically hear music when they are placed on hold See page 2 34 for more information on Music on Hold Operation To turn Background Music on 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 53 BGM ON appears on the display 3 Press the ON OFF key The ON OFF LED goes off To turn Background Music ...

Page 27: ... music source is 10k ohms The maximum input level is 10 dB Important A license may be required from the American Society of Composers Authors and Publishers ASCAP or similar organizations to transmit radio or recorded music through the Music On Hold feature Panasonic Communications Systems Company its distributors and affiliates assume no liability should users of Panasonic equipment fail to obtai...

Page 28: ...ith CPC B Version 2 0 ID Codes can be set from any key phone this is also true of CPC AII Operation To set a Call Forward ID Code for Voice Mail 1 Press the PROG key 2 Press the AUTO key 3 Press 4 If you are using CPC AI1 or CPC B Version 2 0 or later enter the extension number to be forwarded If you are using CPC A or CPC B Version 1 0 go to Step 5 5 Enter up to 16 digits O 9 for the mail box ID ...

Page 29: ...lso assigned to 300 Caller ID CPC A II Version 6 1 or higher and CPC B Version 6 1 or higher Description A properly equipped DBS supports Caller ID CID a service offered by the network telephone service provider The CO sends calling number information to the DBS after the first ring Users who have display telephones can see CID information as incoming calls ring at their extension and can have acc...

Page 30: ...ed users to access the DISA feature without requiring a trunk be left in the DISA mode When a CID call is sent to the DBS the CID number is checked against the table If the number is found the caller will automatically be connected to DISA dial tone Related Programming FFl System Programming Automatic DISA Hardware Requirements l Loop start trunk card VB 435 11 4 l Caller ID circuit card VB 435 11...

Page 31: ...o prefix digits for outgoing calls through Centrex Direct Inward Dialing DID CPC B Version 2 0 or higher Description The Direct Inward Dialing DID feature allows an extension to have a dedicated direct number The dedicated number allows calls to be made directly to the extension without the caller going through the attendant Prior to CPC B Version 3 1 only one DID number could be assigned to an ex...

Page 32: ...DID trunk card requires an external 48V power supply See Installation Section 300 for instructions Considerations l The DID Trunk card supports 4 digit dial pulse DID The Tl card supports 4 digit dial pulse or DTMF DID l DID numbers must be between 0000 and 9999 l Beginning with CPC B Version 3 1 a maximum of 500 DID extension settings is allowed DID Night Ringing Assignment CPC B Version 5 0 or h...

Page 33: ...ringing is controlled by the Central Office Delayed Ring Timer l The system uses a DID Numbers Table for DID assignment The DID Numbers Table allows up to 500 DID assignments Each assignment consists of the DID number and an associated extension l The system uses a separate DMS Numbers Table for DMS assignment The DMS Numbers Table allows up to 500 DMS assignments with each assignment consisting o...

Page 34: ...mpanies To easily identify which customer is being called individual DID or DNIS numbers can be assigned for each customer and then corresponding text names can be assigned to the DID or DNIS trunks Up to 200 DID text names and 200 DNIS text names can be assigned Related Programming Considerations FFl System Inbound DID Dial Numbers FFl System DNISNumber Setting A DSS 72 is required to assign text...

Page 35: ...il system The DIDDNIS Answer Code signals the voice mail system to open with a greeting and the DID DNIS digits specify the appropriate mailbox Operation To assign a DIDIDNIS Answer Code 1 Pick up the receiver or press the ON OFF key 2 Press PROG 3 Dial 95 4 Enter the DIDiDNISAnswer code ret uired by the voice mail system 1 to 6 digits 5 Press HOLD 6 Press the ON OFF key The ON OFF LED goes off To...

Page 36: ...IS digits can be sent to a specific voice mail port or a voice mail hunt group Second hunt group If the DID DNIS call rings into a hunt group that in turn transfers the call to a second hunt group the DID DNIS calls are not transmitted to the second hunt group Third par VM This feature can be used third party voice mail systems If the feature is used with third party voice mail systems the voice m...

Page 37: ...rom the DBS enter the 4 digit DISA code if an incoming DISA code is assigned If the incoming DISA code is not programmed you can proceed to the next step 3 Dial the extension number To make a DISA call to an outside number 1 Dial the DISA trunk number 2 Once you hear DISA dial tone from the DBS enter the 4 digit DISA code if an incoming DISA code is assigned If the incoming DISA code is not progra...

Page 38: ...s 2 Press the CONF key 3 Dial 7 4 Enter the DISA code 5 Press the HOLD key 6 Press the ON OFF key The ON OFF LED goes off Hard ware Requirements l An MFR card is required for DISA The MFR card is required to detect DTMF tones entered via the DISA connection Considerations DISA can be used to access extensions as well as outside numbers Once an incoming DISA code is entered you cannot blank it out ...

Page 39: ...lay 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset Distinctive Ringing CPC All and CPC B Version 3 1 or higher Description Distinctive trunk call ringing patterns can be set up for each extension using the Distinctive Ringing feature Distinctive Ringing allows users to determine which extension is ringing when several telephones are in the...

Page 40: ...can be purchased separately from an electronics dealer There are two types of door phone adaptors available for the DBS The first type VB 43701 1 uti izes a trunk connection to connect to the door box See Door Box Using Trunk Adaptof for more information The second type VB 437 11 utilizes a digital port extension to connect to the door box and door opener and is described below Operation To Open a...

Page 41: ...D Requirement Requirements l The Door Box feature requires a Door Box Adaptor VB 43711 Door Box Door Phone VA 43705 and door opener The door opener can be purchased from an electronics dealer l One Door Box can be connected to a Door Box Adaptor l Each Door Box Adaptor uses one digital extension port l Up to 4 Door Boxes may be connected Considerations l The Door Box extension cannot take part in ...

Page 42: ...ct to the door phone and door opener See Door Box Using Extension Adaptor on page 2 25 for more information Operation 1 Answer the door box Door Box calls ring in on a dedicated FF key 2 Press 3 while connected to the door box extension The door opens automatically Related Programming l FF4 Ringing and Hunt Groups Ringing Assignments all l FF2 Trunk Programming DTMF Pulse Dialing for Trunks Hardwa...

Page 43: ...When the sensor is tripped a tone sounds at a designated extension Sensors are not sold by Panasonic they can be purchased separately from an electronics dealer Hard ware Requirements The sensor is attached to the Door Box Adaptor VB 43701 Trunk lines connected to the Door Box Adaptor signal the designated extension when the sensor is tripped Related Programming l FF2 Trunks DTMF Pulse Dialing for...

Page 44: ...ion user to switch from DP to DTMF signaling when using a DP trunk For instance if a user dials into a voice mail system using a DP trunk the user can switch to DTMF signaling to communicate with the voice mail system DTMF tones can be sent either during the call or while the call is being dialed Operation To switch from dial pulse to DTMF dialing press or W Related Programming l FF2 Trunk DTMF Pu...

Page 45: ... calls were routed to the second VAU message In addition a digital port can now be assigned as a VAU through system programming In previous releases VAUs were assigned as standard digital ports Using the standard digital port assignment required the installer to make the following program changes l The CO Offhook Signal option had to be set to on FF3 l 144 I 7 l The Call Waiting Notification Tone ...

Page 46: ... o u p G r o u p Queue Queue 0 0 0 0 Hunt Group Hunt Group are placed at the top are placed at the top of the queue of the queue VAU VAU Related Programming l FF3 Extension VAU Port Assignment l FF3 Extension VAU Hunting Priority Considerations l The following call types are routed to the first VAU message Trunk calls including DID and DNIS calls Transferred trunk calls Intercom calls Transferred ...

Page 47: ...inging other extensions assigned to delayed ringing The Hunt Group No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member Related Programming l FFI System Call Forward No Answer Timer l FFI System Central Office Delayed Ring Timer l FFI System Extension Delayed Ring Timer l FFl System Hunt Group No Answer Timer Internal Hold...

Page 48: ...les l FF8 LCR LCR Trunk Group Tables l FF8 LCR Least Cost Routing Area Codes l FF8 LCR Special LCR Area Codes l FF8 LCR Least Cost Routing LCR Office Codes l FF8 LCR Special LCR Office Codes Tables Other Program Areas l FF8 LCR LCR Add Tables l FF8 LCR LCR Delete Tables Considerations l If LCR is enabled ML and MC0 keys can be assigned for trunk group 89 However the FF keys will not light l If the...

Page 49: ... must be purchased separately It is not provided with the DBS l If a single music source is used for both Music on Hold and background music the music source connects to the CN5 on the DBS Jf a separate music source is used for background music it is connected directly to the SCC card See Installation Section 300 for instructions Make sure the option straps are correctly set l The input impedance ...

Page 50: ... extension for example an extension connected to an answering machine or to a Universal Night Answer point Universal Night Answer UNA is used to allow calls to be picked up from any extension See page 2 64 for information on setting a UNA point See Auto Day Mode page 2 6 for information on a CPC B Version 4 0 enhancement also available in CPC AII that allows automatic switching between day and nig...

Page 51: ...evice such as a night bell External paging and ringing devices are not provided with the DBS they must be purchased separately Considerations l If 52 is assigned to an FF key on an attendant phone the attendant can switch between Day and Night Modes simply by pressing the key The FF key lights red when the system is in night mode l If there are two Attendant Phones and both DSS consoles have a NIG...

Page 52: ... or to a Universal Night Answer point Universal Night Answer UNA is used to allow calls to be picked up from any extension See page 2 64 for information on setting a UNA point See Auto Day Mode page 2 8 for information that allows automatic switching between day and night modes Operation To switch to a Night Mode 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights ...

Page 53: ...ely Day Night and Night 2 modes can be assigned to FF keys on an attendant phone The attendant can switch between Day Night and Night 2 modes simply by pressing the appropriate key The FF key lights red when the system is in the assigned mode Alternatively a DAY NIGHTl NIGHT2 toggle mode key can be assigned Pressing the key toggles between modes When in Day mode the FF key LED is not lit When in N...

Page 54: ...ated Programming l FF3 Extension Terminal Type Hardware Requirements l One OPX Adaptor VB 43702 is required for each OPX extension l When OPX extensions are connected through the central office an external ringer supply may be required Tf required the ringing supply is connected to the OPX Adaptor Considerations l Up to 8 OPX extensions can be connected to a system l The DBS side of the OPX Adapto...

Page 55: ...ersion 3 1 or higher l FFl System External Page Interface Control for Paging Groups l FF3 Extension Extension Page Group HardwareRequirements l External relays and an amplifier are required for external paging Considerations l If an external paging system has been connected to Paging Groups 00 07 pages can be made through the external speakers Voice Paging can also be heard over the extensions in ...

Page 56: ...failure extensions have dial tone directly from the CO system features and restrictions do not apply HardwareRequirements l Power Failure Unit VA 43703 l An SLT that will be connected to the PFU Considerations l Up to four SLTs can be connected to one Power Failure Unit l If a call is in progress through the PFU when the power is restored the call will be disconnected l For added protection agains...

Page 57: ... By using a local PC and communications package to connect directly to the DBS serial port l By dialing into the system through a direct DISA trunk l By dialing into the system through a regular CO trunk then requesting the operator to enter the Remote Programming ID Code Operation Terminal Programming Through a Direct Connection When programming from a terminal connected to the RS 232C SMDR port ...

Page 58: ...nal communications program 3 After the DBS responds with REMT type P and then press Enter Follow the directions on the screen to access the desired program See Terminal Programming Commands Terminal Programming Through a CO Trunk and Operator Transfer Note The DBS must be equipped with an MFR card and a RAI card to allow terminal programming using this method When programming through a normal trun...

Page 59: ...PCAS or DBS Manager CPC A 3 1 and higher CPC A II and CPC B 1 O and higher Description PCAS provides a menu driven interface for remote maintenance For complete details about using PCAS see the PCAS User S Guide Very similar to PCAS but more enhanced is the Windows based program DBS Manager For complete details of using DBS Manager see the DBS Manuger tiser s Guide The primary function of these pr...

Page 60: ...to allow and restrict access to specific features The following table shows the features that can be enabled disabled for station classes of service Table 2 l Station Classes of Service Class of Service Features Number Feature 1 Dial Tone On Off 50 2 Head Handset Exchange IS 1 3 BGM On Off 53 4 Absence Message Set Reset 7 1 5 Call Forward Set Reset 72 6 Do Not Disturb 73 7 Station Lockout 74 8 Par...

Page 61: ...usic is disabled from the class of service the background music at the phone cannot be turned off Make certain that features are not iri use when removed from a class of service If a feature is accidentially left active simply reenable the feature in the class of service and turn off the feature Station Hunting All Versions Station hunting allows calls to be automatically transferred among a prese...

Page 62: ... A pilot number must be designated as the first extension in a terminal hunt group A pilot number is a fictitious extension number that when dialed starts the hunting process through the group In CPC A and CPC B Versions prior to 2 0 a pilot number can be provided by adding a resistor to an analog port See Hardware Requirements for details Circular Hunt Groups With circular hunting hunting is init...

Page 63: ... designated CO calls will queue and intercom calls will receive busy tone If the first extension within a hunt group activates an absence message call forwarding or DND the hunt feature will not work If an extension other than the first extension activates an absence message call forwarding or DND the hunt feature will skip that extension and proceed to the next extension within the group The amou...

Page 64: ...s is free when the timer expires the call is transferred to the transfer extension Distributed Hunt Groups When the Distributed method is selected calls are distributed through the pilot number based on which extension in the group received a call in the last search The incoming call begins its search at the next available extension in the group and then repeatedly searches the group in sequence u...

Page 65: ...rsion 2 0 to 5 04 plus a pilot extension number l The transfer destination of any Hunt Group can be set to the pilot number of the next group the pilot number 0 of the Attendant Group the pilot number of the same group or a real extension The transfer destination cannot be voice mail l A Transfer Timer adjusts the transfer time between hunt groups The transfer time can be set from 0 to 32 seconds ...

Page 66: ...Incoming CO calls including DID calls Transferred CO calls DISA calls Station Message Detail Recording SMDR All Versions Description Station Message DetaiLRecording SMDR provides detailed call records of outgoing calls SMDR records can be output to a printer or an external call accounting system Figure 2 2 shows the SMDR format for CPC AI1 and CPC B Version 3 1 or higher Figure 2 3 shows the SMDR ...

Page 67: ...I Account code A O 9999999999 9 Verified account code or walking COS code VOOOO V9999 verified account codes WOOOO W9999 walking COS codes 9 Trunk Number NN number 01 64 Notes 1 Transferred calls include direct and group call pickups and conference calls If a station call is transferred to an outside number an SMDR record is also created for the station that is transferred 2 The l symbol appears a...

Page 68: ...01 64 DISA numbers B Account code A digits O 9 or symbols l or Note The l symbol appears as a greater than sign on the SMDR printout the symbol appears as a less than sign Related Programming l FFl System Parity Check l FFl System Odd Even Parity l FFI System Baud Rate l FFI System Stop Bit Length l FFl System Data Length l FFl System Serial Port Flow Control X On X Off l FFl System SMDR Display S...

Page 69: ...rame including 193 bits Each frame is separated by a framing bit An extended super frame consists of 24 frames double the length of the super frame SF format ESF also supports monitoring and maintenance capabilities that are not available with the SF format Flexible Trunk Signaling Modes The Tl Interface provides the following punk signaling modes The signaling modes can be assigned on a per chann...

Page 70: ... the overall trunk capacity of the DBS Each Tl channel subtracts from the total number of analog trunks that can be installed Furthermore the number of analog trunks that can be used may be decremented in quantities of 1 or 8 For instance if you are installing a Tl in a DBS 96 and you only want to use 12 Tl channels the logical number of analog trunks that would be available is 20 32 12 20 With CP...

Page 71: ...ons are currently being developed that will work with DBS Telephony Services The possibilities for applications are unlimited For example inbound callers may be routed to the most appropriate customer representative based on the caller s phone number As the call is answered the representative s computer screen automatically displays the customer s information a computer based phone directory may b...

Page 72: ...vices Kit This kit includes a Panasonic API Card the API Serial Connector two ports and one 3 l 2 floppy disk containing the Telephony Services DBS Driver Panadivr l A Novell 3 12 or later 486 or greater server with at least 8 megabytes of RAM and equipped with an available serial port of at least 9600 baud capacity 16550 UART required l One customized serial cable provided The RS232 limits should...

Page 73: ...re allowed Group Call Pickup intercom calls only 1 Full restriction of outbound dialing 911 Calls allowed with CPC AIL CPC B Version 6 0 only Inbound trunk calls to all phones can be answered and or transferred Intercom calls are allowed 2 Group call pickup is allowed Local calls allowed l 800 calls al lo wed Inbound trunk calls can be answered and transferred from a Type 2 phone Full restriction ...

Page 74: ... used to restrict all 0 plus dialing the next two digits will also be analyzed For TRS types 2 to 6 and the new NANP CPC AWCPC B Version 6 0 and later operator access is determined by an extension based operator access switch TRS Types 0 and 1 are fully restricted and TRS Type 7 is not restricted For TRS types 2 to 6 beginning with CPC AII CPC B Version 6 0 9 11 is always allowed For TRS types 3 6...

Page 75: ...ced LCR Restriction The LCR feature controls outside calls Related Programming l FFl System Override Toll Restrictions with SSD Numbers l FF3 Extension Extension Lockout Code l FF7 Toll Restriction Toll Restriction Settings all l FF8 LCR Least Cost Routing Considerations l The dialing restrictions included in this feature help prevent unauthorized outgoing calls It is possible however to program y...

Page 76: ...k group access code before dialing the telephone number Trunk group access codes are 9 8 1 82 83 84 85 and 86 l Press an FF key that is assigned as a pooled trunk key Related Programming l FF2 Trunks Pooled Trunk Access for Group 9 l FF2 Trunks Pooled Trunk Access for Groups 8 l 86 Considerations l Trunks can appear in more than one trunk group l If Least Cost Routing is enabled the trunk group 9 ...

Page 77: ...the display immediately identifying the person for whom the call is intended While you are speaking on the extension CO TALK XXXXXX will appear on the LCD XXXXXX represents the six characters of the Trunk Name While the extension is ringing rNCOMING XXXXXX will appear While the extension is ringing and you are speaking on the extension at the same time INCOMING XXXXXX will appear on the second lin...

Page 78: ...l a trunk access code The phone issues busy tone 3 Press 2 In CO Queuing appears on the display 4 Press the ON OFF key 5 Wait for the Trunk Callback alert tone To respond to the Trunk Callback alert tone Pick up the handset l The outside line is automatically accessed l The phone issues dial tone l CO TALK XX where XX is the line number appears on the display Related Programming l FFI System Exten...

Page 79: ...used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature l Trunk Queuing can be used by all telephone types including SLTs and DSLTs Universal Night Answer iAll Versionsj Description During night mode Universal Nght Answer UNA sends incoming calls to an external ringer such as a night bell As an alternative to using a night bell WA can also be configured to rin...

Page 80: ... With CPC A and CPC AII extension port 73 is used to assign ringing to an external page UNA interface l With CPC B extension port 145 is used to assign ringing to an external page UNA i n t e r f a c e Voice Mail Ringing CPC AII and CPC B Version 3 1 or higher Description The Voice Mail Ringing feature allows calls from a DBS Automated Attendant or from an ACD port to ring an extension with the sa...

Page 81: ...t group The VAU can be useci to provide a variety of other services to callers such as a menu of dialing options or transfer to an answering machine Recording and Playing Messages You can record the VAU messages from either an extension or a trunk Notes l You must use a DTMF telephone to record and play VAU messages l To change existing messages record over them To record and play messages complet...

Page 82: ...cord one message at a time To record another message you must end your call and redial the VAU 3 When the operation is complete put the phone on hook Considerations l For more information on the VAU and its operation see Section 770 Voice Announce Unit User Guide VAU Port Assignment CPC ALI and CPC B Version 5 0 or higher CPC A Version 3 3 and higher Operation A digital port can now be assigned as...

Page 83: ...he program settings have been made it does not actually change the settings If the port is later assigned as a standard digital port the original program settings will still be in effect To further improve VAU operation the following call types are now routed to the first VAU message DID calls l DNIS calls l DISA calls Transferred trunk calls Transferred intercom calls In previous releases only in...

Page 84: ...extension Operation To enter a Walking Class of Service code 1 Pick up the handset The phone issues intercom dial tone 2 Dial 12 3 Enter the four digit Walking Class of Service code 0001 9999 4 Press 5 Replace the handset To use a Walking Class of Service code 1 Pick up the handset of an extension other than your own The phone issues intercom dial tone 2 Dial 13 3 Enter your extension number 4 Ent...

Page 85: ... issues intercom dial tone 2 Press the CONF key 3 Dial 12 4 Enter the extension number The Walking Class of Service code for that extension appears on the display Considerations l Walking Class of Service can be used by KTELs DSLTs and SLTs l The same Walking Class of Service code can be used on more than one extension l If an extension is locked out the Walking Class of Service feature will overr...

Page 86: ...ent of Speed Dialing Attendant Busy Override 1 Attendant Call Park 1 Attendant Control of Absence Messages I 3 5 I I 3 7 I I Attendant Controlled Text Assignment I I 3 S I 1 Attendant Feature Package I Attendant Groups 1 3 10 3 11 I Dial Tone Disable I 3 1 2 1 DSS 72 I 3 13 I I Headset Operation Key Bank Hold 1 3 17 I I 3 18 1 I One Touch VM Transfer 1 3 18 1 Station Lockout Code Assignment 3 21 S...

Page 87: ...Technical Manuals Online http www tech man com ...

Page 88: ...ations Alternate Attendant Extension Number The alternate attendant is always extension number 11 or 101 By default extension 11 or 101 is assigned to port 2 To assign another port as an alternate attendant you must assign extension number 11 or 101 to that port Attendant Assignment of Speed Dialing All Versions Description The attendant can assign system speed dialing numbers System speed dialing...

Page 89: ...erases any previously stored data l To delete a System Speed Dial number perform the programming steps but do not enter a number before pressing HOLD l Names for System Speed Dialing can also be stored using a DSS console connected to the attendant phone Attendant Busy Override CPC AI1 and CPC B Version 2 0 or higher Description The Attendant Busy Override feature allows the attendant to break in ...

Page 90: ...ttendant Call Park All Versions Description Using the Attendant Call Park feature the Attendant may park an outside call until the called party can be found The attendant can then use the Paging feature to inform the called party of the call s Park Number The parked call can then be retrieved from any extension by dialing the Park Number The attendant phone is equipped with ten outside line Park N...

Page 91: ...Number assigned to the call PARK PICK XX where XX is the park number appears and then CO TALK XX where XX is the trunk number of the call appears Related Programming l FFl System Attendant Park Hold Recall Timer Considerations l With CPC A and CPC B Versions prior to 3 1 an FF key assigned to Call Park does not indicate when a call is parked Beginning with CPC B Version 3 1 the FF key lights red t...

Page 92: ... 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key 3 Dial the extension number 4 Press 5 Press the ON OFF key The ON OFF LED goes off Considerations l On DSS consoles equipped with DSS keys the indicator for an extension that has Absence Message Call Forwarding or DND activated lights green This indicator goes off when the feature is canceled...

Page 93: ...number This must be entered as a 3 digit number if CPC B is used or a 2 digit number if CPC A or CPC AII is used If necessary add leading zeros Press AUTO to backspace and erase the existing name Use the dialpad sequences shown in Table 3 l on page 3 10 to enter letters and or numbers Press FLASH after each letter or number Press CONF to switch between numbers and letters To store your entry press...

Page 94: ...extension until the extension goes off hook To assign text to Call Waiting OHVA Text Replies CPC Ail and CPC B Version 4 0 or higher 1 Pick up the handset or press ON OFF 2 Press PROG 3 Dial 5 4 Dial l 5 depending on which text message you want to change 5 Press AUTO to backspace and erase the existing name 6 Use the dialpad sequences shown in Table 3 l on page 3 10 to enter letters and or numbers...

Page 95: ...cription The Attendant Feature Package AFP software affects the attendant s DSS console Note The Attendant Feature Package was discontinued in CPC B Version 5 0 When the AFP is installed the DSS console provides the following pre configured features l Z O 7 Paging Zones l P O 9 Park keys l NIGHT key l BUSY key Technical Manuals Online http www tech man com ...

Page 96: ...The DBS can accommodate up to four attendant positions The first attendant is fixed at port 1 extension 100 The other Attendants can be set to any port or extension When there is more than one attendant in a system you can create an Attendant Group with a pilot number of 0 When all Multi Line keys on the first attendant phone are busy internal calls are forwarded to the second third and fourth att...

Page 97: ... attendant activated call forwarding busy no answer the dial 0 call would skip to the second attendant If ai attendants in the group activated call forwarding dial 0 calls did not reach the group Beginning with CPC B Version 5 0 dial 0 calls ring the first attendant even if the first attendant has call forwarding activated However if a call is unanswered it does not skip to the next attendant The ...

Page 98: ... DSS can be programmed as Direct Station Select DSS keys for internal lines in addition to providing direct station selection the DSS keys also provide busy lamp fields to assist the attendant in monitoring the status of extensions The attendant can perform a simplified call transfer by pressing a DSS key while connected to an outside line The outside line is placed on hold and the extension is di...

Page 99: ...sfer by name for large systems even if a large display phone is not used Note Beginning with CPC B Version 5 0 the Attendant Feature Package AFP is no longer available As Figure 3 2 illustrates the Attendant Console includes preassigned keys for attendant functions such as Call Park Zone Paging and alarm monitoring For a detailed description of the Attendant Console see the Attendant Console User ...

Page 100: ... Terminal Type Hardware Requirements l The Attendant Feature Package is required to configure the DSW72 as an Attendant Console The Attendant Feature Package is contained on a special EPROM chip that replaces an EPROM on the CPC B card Note Beginning with CPC B Version 5 0 the Attendant Feature Package AFP is no longer provided l The following table shows the number of DSS 72s and or Attendant Con...

Page 101: ...P Attendant Position DSS 72 Assignments Attendant 2 Attendant 3 CPC AII and CPC B 2 0 or higher Attendant 4 CPC AI1 and CPC B 2 0 or higher The DSW2 cannot be assigned The DSS 72 cannot be assigned Attendant 1 Attendant 2 Attendant 3 Attendant 4 rl Att Console Type 19 3 16 DBS Manual Issued 8 l 95 DBS 70 700 Technical Manuals Online http www tech man com ...

Page 102: ... to attendant or non attendant phones Dial tent is normally turned off when the headset is connected Operation To use a headset 1 Connect a headset to the telephone 2 Press the ON OFF key 3 Press 5 1 The ON OFF LED remains lit To stop using a headset Repeat the preceding steps Hard ware Requirements l Headsets are not provided with the DBS they must be purchased separately l Most commercially avai...

Page 103: ...AI1 and CPC B Version 5 0 or higher Description The VM key can be used by attendants to easily transfer incoming callers to an extension s voice mailbox Beginning with CPC B Version 5 when a user presses a voice mail key and then presses a DSS BLF key the digits programmed for the DSS BLF key are transmitted to the voice mail system For example if an attendant receives an incoming call for station...

Page 104: ...ey DSS key or One Touch key 4 Press the CONF key 5 Press the AUTO key 6 Dial the voice mail extension number 7 If the key is for personal message retrieval enter a password XXX or AUTO followed by a speed dial number if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example if they are required by the voice mail system Note T...

Page 105: ...oice Mail is used the extension number is transmitted through the API link and DTMF digits If a third party voice mail is used the extension number is transmitted through DTMF digits only With Panasoni Voice Mail most attendants use port group scheduling that accesses a menu that asks for a mail box number This port group scheduling is used so attendants can quickly dial the mailbox numbers of oth...

Page 106: ...signed through the attendant phone Operation To program a Station Lockout code 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key 3 Dial 8 4 Dial the extension number 5 Enter the desired key code four digits 6 Press the HOLD key STORE XXXX where XxXx is the key code appears on the display 7 Press the ON OFF key The ON OFF LED goes off Consider...

Page 107: ... Press the PROG key F appears on the display 3 Dial I Program Mode appears on the first line of the display MAIN MODE appears on the second line 4 Press the FFl key SELECT SUB MODE appears on the second line of the display 5 D i a l l 1 DATE 2 TIME appears 6 Dial l MONTH DAY YEAR appears 7 Enter six digits for the month day and year For example to set the date to March 3 1993 enter 030393 8 Press ...

Page 108: ...es setting to 00 provided the current minutes display is between 55 and 05 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key F appears on the display 3 Dial W Time Adjusted appears on the display 4 Press the ON OFF key The ON OFF LED goes off l The month is entered in numeric form but is displayed as the name of the month l The day of the wee...

Page 109: ...xample to check the number of outgoing calls made on an outside line 01 enter 90 then 01 If 1234 outgoing calls have been made Outgoing01 1234 appears on the display Pressing the key steps through the trunk and system speed dial numbers 4 Press the ON OFF key The ON OFF LED goes off Table 3 3 Traffl measurement options Operation 1 Code Display Check the number of outgoing calls made on an outside ...

Page 110: ...tects memory contents in case of power failure l The System Speed Dial traffic measurement only includes outside calls Walking COS Confirmation CPC AI1 and CPC B Version 3 1 or higher Description The attendant can check the Walking TRS Class of Service ID code of any extension For information on Walking TRS Class of Service see Walking TRS Class of Service on page 2 69 Operation 1 Press ON OFF 2 P...

Page 111: ...arge In for Direct Lines 4 6 Busy Override 4 7 Call Coverage Groups 4 8 Call Duration Display I 4 9 1 Call Forwarding 1 4 10 Call Hold 4 16 Call Park 4 20 Call Pickup 4 2 1 Call Transfer 4 24 I Call Waiting 4 28 Call Waiting OHVA Text Reply Caller ID Call Log I 4 3 1 I 4 32 1 Cai np on 4 36 CO Line Key Trunk Access 4 37 Conference Calls 4 38 Delayed Ringing 4 41 Dial 0 for Attendant 4 41 Dial Tone...

Page 112: ...nounce OHVA 4 7 1 One Touch Keys 4 73 One Touch VM Access 4 77 Onhook Dialing 1 Pooled Trunk Access 1 4 80 I 1 4 80 1 I Prime Line Preference 1 4 82 1 Private Line 4 83 Reminder Cal 1 4 84 Ringing Line Preference 4 86 SavedNumber Redial 1 Speed Dialing 1 Station Lockout 1 4 87 1 I 4 95 I Trunk to Trunk Transfer 4 96 Voice Mail Transfer Key 4 97 ma _ _ _ _ AaRsJ0 700 Technical Manuals Online http w...

Page 113: ...Extension users can leave text messages on their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 can be changed through system programming Table 4 1 Absence Messages Message No 1 Message Text 11 Message No 1 Message Text 0 In Meeting 1 At Lunch 5 User Defined 6 User D...

Page 114: ...es 5 Press the ON OFF key The DND CF LED lights l At Lunch appears on the display if you selected message code 1 To cancel an Absence Message 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 71 Enter Msg Code appears on the display 3 Press the ON OFF key l The ON OFF LED goes off l The DNDKF LED goes off and the message disappears from the display Related...

Page 115: ...r digit numbers can also be input 0000 9999 Hours Minutes or Month Date l When an Absence Message is set on a DID extension incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk l In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Call Forwarding Beginning with Version 5 0 calls to an extension with DND or Absence Message turned o...

Page 116: ...ce used to originate and receive calls over a specific trunk number Operation To barge into a busy Direct fine press the lit DL key The DL key will be lit red Related Programming Barge in for Direct Lines is controlled by the program settings for Busy Override For instance if an extension with a DL key does not want theDL broken into that extension must have Busy Override Receive turned off Consid...

Page 117: ...lls to relay urgent information or to create three party conference cal Is Operation 1 Pick up the handset The phone issues intercom dial tone 2 Dial the extension number 3 When you hear busy tone dial 4 l An alert tone sounds to both phones system programming required l The EXT LED lights Related Programming l FFl System Alert Tone for Busy Override and OHVA l FFl System Extension Class of Servic...

Page 118: ...coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries If an extension in a Call Coverage Group is unable to receive a call the call is automatically routed to a designated phone within the group the covering p h o n e Up to two extensions can be designated as covering phones For example if an outside call on line 1 i...

Page 119: ... to an extension with Call Forwarding activated do not cover If the Call Forwarding feature or the Absence Message feature is activated for covering phone No 1 covering phone No 2 will cover the her extensions in the group Voice intercom calls do not ac tivate call coverage Only tone intercom calls can activate call coverage Call Duration Display All Versions Description The length of a conversati...

Page 120: ... CPC B Version 7 0 all forwarding types All Calls No Answer Busy Busy No Answer allow call forwarding outside eliminating the need for the special Call Forwarding External type 7 2 3 1 Permanent Call Forwarding 1 CPC AI1 and CPC B Version 3 1 or higher Descriptions Call Forwarding All Calls When the Call Forwarding All Calls feature is activated all incoming calls to an extension are immediately f...

Page 121: ...ll Forwarding External option The calls forwarded are not limited to internal calls but may include incoming outside calls Permanent Call Forwarding Permanent call forwarding is assigned through system programming rather than by the user Permanent call forwarding is normally used to forward calls to a voice mail system An extension user can invoke other forms of call forwarding no answer busy all ...

Page 122: ...ection and forwarding number must first be programmed into personal or system speed dialing With CPC A or CPC B Versions prior to 2 0 you can only forward to an outside number that is programmed into personal speed dial number 99 With CPC AI1 and CPC B 2 0 or higher you can forward to any speed dial number system or personal See Speed Dialing on page 4 87 for more infonnation on programming person...

Page 123: ...Dialing on page 4 87 for more information on programming personal speed dial numbers Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights Dial 72 ENTER FWD CODE appears on the display Dial the appropriate call forwarding code 1 Call Forward Type Code All 0 Busy no answer 1 Busy 2 No answer 4 ENTER FWD EXTV appears on the display Press AUTO plus the appropriate speed d...

Page 124: ...ded to an extension that already has call forwarding activated In other words phone A can only forward to phone B if phone B is not forwarded Beginning with CPC B Version 2 0 calls can be forwarded to extensions that have call forwarding activated For example phone A can be forwarded to phone B even if phone B is forwarded to voice mail l In CPC A and CPC B Versions prior to 5 0 DND and Absence Me...

Page 125: ...bits outside calls l Calls can be forwarded to a third party voice mail using the Call Forward ID Code described on page 2 13 l Beginning with CPC AI1 and CPC B Version 7 0 all tail forwarding types All Calls Busy No Answer Busy and No Answer can be forwarded outside using speed dials However if Least Cost Routing is activated dial 9 trunks cannot be used Select another trunk group instead 81 86 S...

Page 126: ... XX where XX is the outside line number appears on the display To retrieve a call from Exclusive Hold Press the line key on which the call is held The line LED stops flashing and remains green CO TALK TRK XX where XX is the outside line number appears on the display if the call held on the line was released Related Programming l FFl System Recall Timer for Attendant Held CO Calls l FFl System Reca...

Page 127: ...rence with two outside lines both outside lines will be placed on hold l If your system is set for onhook transfer and you have placed an outside call on hold and you then make an Intercom Call make sure the other extension hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension Pressing FLASH releases the extension l The DBS can...

Page 128: ...s the outside line number appears on the display RelatedProgramming l FFl System Recall Timer for Attendant Held CO Calls l FFI System Recall Timer for Attendant Held Intercom Calls l FFl System Recall Timer for Extension Held CO Calls l FFl System Recall Timer for Extension Held Intercom Calls l FFl System Trunk Line Automatic Hold l FFl System Non Appearing Central Office Line Hold Consideration...

Page 129: ...nd you have placed an outside call on hold and you then make an Intercom Call make sure the other extension presses the FLASH key or hangs up before you do Lf you hang up before the other extension the held outside line will be trarlsfcued to that extension If there is no response to the Hold Recall the tone is issued at the Attendant Phone extension 100 or 10 However no tone is issued at the Atte...

Page 130: ...To park a call 1 Press the HOLD key 2 Dial 75 Park Hold appears on the display 3 If needed make a page such as Mr Jones please pickup a call parked at 76XxX where XXX is the extension number where the call is parked To retrieve a parked call 1 Pick up the handset The phone issues intercom dial tone 2 Dial 76 3 Dial the number of the extension that parked the call CO TALK TRK XX where XX is the lin...

Page 131: ...u cannot park more than one outside line at a time l The Attendant Phone cannot use this feature The Attendant must use the Attendant Call Park feature l The Call Park Recall Timer is similar to the Recall Timer except that when the Call Park Recall Timer is set for 0 a call is recalled automatically in three minutes l You can store 75 on an FF key and use it as a Call Park key After placing an ou...

Page 132: ...AI1 and CPC B 3 1 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher Considerations l If more than one caller is attempting to reach the ringing extension the Direct Call Pickup feature answers the call that arrives first Once the call has been picked up other extensions that attempt to pick up the call receive busy tone l You can answer incomin...

Page 133: ... the call and replace the handset The EXT LED goes off R la ted Programming Considerations FFI System Extension Class of Service Setting CPC AI1 and CPC B Version 3 1 or higher FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher FF3 Extension Extension Page Group FF5 FF Keys FF Key Assignments for Extensions If more than one call is aniving at the Paging Gro...

Page 134: ...side call on hold l The line LED for the outside line on hold flashes green l The phone issues intercom dial tone l Hold XX where XX is the line number appears on the display 2 Dial the extension number to which the call is to be transferred Cal1 EXT XXX where XXX is the extension number appears on t h e d i s p l a y 3 Replace the handset before the other party answers l You can also replace the ...

Page 135: ...dset is still in place even if the system is not set for Onhook Transfer l You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated l You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if extension A is forwarded to extension B c...

Page 136: ...n number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer l The EXT LED stops flashing and remains lit l Talk EXT XXX where XXX is the extension appears on the display 4 Hang up the handset l The line LED for the original outside line turns red l The third party need only pick up the handset to speak to the outside line To use Screened Tran...

Page 137: ...stem Recall Timer for Extension Transferred Intercom Calls l FFI System Reqall Timer for Attendant Transferred CO Calls l FFl System Recall Timer for Attendant Transferred Intercom Calls Considerations l The Attendant can transfer calls while the handset is still in place even if the system is not set for Onhook Transfer l You cannot transfer a call to an extension that has Do Not Disturb or Absen...

Page 138: ...lowed by a brief LED message to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to the message sender s extension The following messages can be sent using the Call Waiting feature Table 4 4 Call Waiting Text Messages Message Message Code 5 Visitor Here 6 Need Help 7 Important 1 Urgent 9 1 Emergency Message codes...

Page 139: ...y 2 Replace the handset l The current call is disconnected l Call Wait XXX appears on the display 3 Pick up the handset l You are automatically connected to the extension sending the Call Waiting l Talk EXT XXX appears on the display Note To answer a call waiting tone you may flash the switchhook rather than hang up If you flash the switchhook you are immediately connected to the waiting party the...

Page 140: ...ransfer calls on SLTs l Call Waiting can be used without the user entering a message code l Call Waiting is cancelled when the sender replaces the handset l If the called extension has DND activated has a call on hold is ringing from another call or is engaged in a conference call Call Waiting cannot be sent l A call on an outside line can be placed on hold before Call Waiting is answered to avoid...

Page 141: ...essage l An offhook voice announce Operation When you are on a call and receive an indication of a incoming intercom call press CONF and then dial 1 5 The following table shows the default text associated with messages 1 S Message Number Message Definition 1 Take A Message I 2 Please Hold 3 Will Call Back 4 Transfer 5 Unavailable Messages l 5 can be changed through system programming Programming l...

Page 142: ...he user presses the key to access the log the LED turns off Call Logs can be assigned to both attendant and non attendant extensions The following table shows maximums for the number of entries that can be stored for each type of extension The table also shows the total number of entries that can be stored system wide Table 4 5 Call log tnaximums Call Log Maximums Maximum Maximum number of attenda...

Page 143: ... log by pressing the Call Log Key they can select a specific entry by pressing tlie key for the previous entry or the key for the next entry Log Format for the Small Display Phone In addition to viewing the calling number information by pressing the Call Log Key users can view the detailed information on each entry by pressing the CON key For example when a Call Log entry is first displayed by pre...

Page 144: ...Information Pressing the CONF key again displays this information Figure 4 5 Call log formatfor small display phone routing information Fourrh Level of Call Log Information DIRECT 4 How the call was routed 404 555 1212 4 Calling number Pressing the CONF key again returns the display to the first level of call log information Other call log entries can be viewed Fy pressing the key for the previous...

Page 145: ...og entry Number of fifth log entry A c may appear to the right side of one of the entries This indicates the oldest entry in the log By pressing the soft key next to the desired entry the user can view the details of a particular call Figure 4 7 Call Log format for the large display phone detailed call information 404 555 0001 ABC COMPANY 404 555 0001 Number of last entry viewed through Name of la...

Page 146: ...Description If you reach a busy extension the Camp on feature will alert you with a ring when the extension becomes free You will then be able to pick up your handset to automatically dial the extension Operation To activate the Camp on feature 1 Pick up the handset 2 Dial the desired extension number If the extension is busy your phone issues busy tone 3 Press 3 l The phone issues ringback tone l...

Page 147: ...n can only have one call camped on at a time For example if Extension 152 camps on to Extension 153 another extension cannot camp on to 153 as long as 152 is camped on An extension that has initiated a camp on cannot receive a camp on For instance if Extension 200 has camped on to Extension 300 another extension cannot camp on to 200 CO Line Key Trunk Access All Versions Description You can access...

Page 148: ...ss if enabled in programming l In CPC A and CPC B Versions prior to 3 1 the SMDR Display Start Tier can be set to start 16 or 30 seconds after the last digit of the telephone number is dialed In CPC AIL and CPC B Version 3 01 or higher the timer can be set to start at 5 16 or 30 seconds Conference Calls All Versions Description Conference Calls allow an extension user to add a party to an existing...

Page 149: ...key in step 2 dial the number of the party you wish to add to the call The number appears on the display 4 Press the CONF key when your call is answered If you are now conducting a three way Conference Call involving two outside lines CONF XX YY where XX is the first line and YY is the second line appears on the display 5 Repeat steps l 4 to add a fourth party to a three party Conference Call To a...

Page 150: ...the CONF key when your call is answered CONF XX YY where XX is the first line and YY is the second line appears on the display 5 To drop out of the conference and establish the Unsupervised Conference Call press HOLD 6 To return to the call press one of the conference line keys l The SCC A card provides 3 four party conference circuits The SCC B provides 8 four party conference circuits l Press FL...

Page 151: ... key assigned to the extension originally intended to receive the call Considerations l In CPC B Versions prior to 3 1 timing for CO and extension delayed ringing was controlled by the Call Forward No Answer Timer l In CPC AI1 and CPC B Versions 3 1 and higher the following timers have been implemented The Central Office Delayed Ring Timer controls delayed ringing for outside calls The Extension D...

Page 152: ...lay if your extension is set for Voice Calling l Call EXT XXX where XXX is the extension appears on the display if your extension is set for Tone Calling Related Programming l FFl System Second Attendant Position l FFI System Third Attendant Position l FFl System Fourth Attendant Position l FFl System Attendant Transfer Extension l FF6 Names and Messages Extension Name Considerations l If the Atte...

Page 153: ...ne is turned off when a headset is used Operation To disable the intercom dial tone 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press MO 3 Press the ON OFF key The ON OFF LED goes off To reactivate dial tone Repeat the preceding steps mDBS Manuai ISSued 8 l 95 ___ 4 43 Technical Manuals Online http www tech man com ...

Page 154: ... the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 3 Dial 73 l The DND CF LED lights l DND Set appears on the display 3 Press the ON OFF key The ON OFF LED lights To cancel DND 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 73 l The DNDKF LED lights l DND Canceled appears on the display 3 Press the ON OFF key The ON OFF LED go...

Page 155: ...ge turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls will follow permanent call forward settings Direct trunk calls including DID DNIS Transferred trunk calls l With CPC A and CPC B Version 1 DND is not avail...

Page 156: ... as line or Speed Dialing keys are available for programming Up to six digits can be stored in an FF key The LED of the FF key will not light when digits are stored in the key You can also store the PROG CONF AUTO REDIAL for redialing only not for inserting a pause and FLASH features Also you can assign External Call Forwarding combined with either a Personal Speed Dial code or a System Speed Dial...

Page 157: ...y 4 Enter the code to be programmed see Table 4 6 The programmed code appears on the display 5 Press the HOLD key Code Stored appears on the display 6 Repeat steps 2 5 to program additional keys 7 Press the ON OFF key The ON OFF LED goes off To assign digits to an FF key 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Enter up to ...

Page 158: ... indicate a trunk call the appropriate trunk access code and the outside number 8 Press the HOLD key Intercom Calls will now be forwarded CO incoming calls and transferred CO calls will not be forwarded to an outside line To assign Call Forwarding Outside to an FF key CPC AIVCPC B 7 0 and later 1 Press the ON OFF key 2 Press the PR OG key 3 Press the FF key to be programmed Enter Code appears on t...

Page 159: ...lot number or an extension number to an FF key 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Enter 72 5 Enter the Call Forwarding code 0 1 2 or 4 6 Enter the Hunt Group pilot number or an extension number 7 Press the HOLD key To erase a code stored in an FF key Note FF keys assigned as CO lines cannot be cleared using the follow...

Page 160: ...FF Key Assignments for Extensions l FF9 Copy Program FF Key Copy Considerations l The following functions can be assigned to FF keys Table 4 6 Feature access codes for F1 key assignments Feature C e to be entered Call Attendant 0 Intercom Call Extension number 10 69 or 100 699 Outside Line 88 outside line number 01 64 Pooled Trunk Access Outside line group number 89 B l 86 Note 9 can be used as an...

Page 161: ... I 79 I 70 I 7 account code max 6 digits Account Code 2 Speed Dialing AUTO account code max 6 digits AUTO speed dial number 00 99 000 199 or 900 909 Night Service On Off I 52 Attendant only Intercom Message Clear 8 AUTO FLASH 1 Message Call 1 AUTO REDIAL Headset On Off BGM On Off 51 53 I Answer Key I 1 Release Key Talk Back Key 2 3 Paging Meet Me Answer 77 Universal Night Answer Pickup 78 I Save N...

Page 162: ...nding sign in the speed dial number if you are accessing a DBS voice mail system l tf a new code is programmed into a key the previously programmed code is erased l To erase a code programmed into a key press the HOLD key when the display reads Enter Code Code Cleared then appears on the display l The system can be programmed so that Pooled Trunk Access calls automatically use LCR when 9 is select...

Page 163: ... Calling to Voice Calling Operation 1 Confirm that the MUTE LED is off Ifit is lit press the MUTE key to turn it off 2 Speak into the microphone Related Programming l FFl System Extension Intercom Calling Considerations l Stay within three feet of the microphone l The MUTE feature controls the handsfree microphone but not the handset l The MUTE feature can be selected from the Menu screen on large...

Page 164: ...ay within three feet of the microphone l The MUTE feature controls the handsfree microphone but not the handset l The MUTE feature can be selected from the Menu screen on large display phones With other DBS key phones the MUTE function is assigned to a fixed key Headset Operation All Versions Description Headset operation allows you to handle calls with a headset instead of with the handset or spe...

Page 165: ...xtension is idle l When the extension is holding a call l When the extension is receiving a page The Dial Pad cannot be hot under these conditions l When a call is ringing at the extension intercom or CO l When the extension is on a call RelatedProgramming l FF3 Extension Programming Hot Dial Pad Considerations Paging The Hot Dial Pad cannot be used to initiate a page Intercom Calling All Versions...

Page 166: ...FF key programmed for intercom operation 2 Dial the extension number 10 69 or 100 699 3 If the system default is tone calling dial I l Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears on the display after Talk instead of EXT XX l The EXT LED lights 4 Complete the call and repiace the handset The EXT LED goes off To transfer a ca...

Page 167: ...called extension rings and the EXT LED flashes l When the call is answered Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears on the display after Talk instead of EXT x x x 4 Complete the call and replace the handset The EXT LED goes off To transfer a call using Tone Calling 1 Rress the HOLD key l The EXT LED flashes l Hold EXT XX...

Page 168: ...em programming determines if the splash tone is provided l If an extension is offhookY it will receive tone calls l Calls to OPX and analog SLT extensions are always tone calls regardless of system programming l The voice calling feature is not available for incoming DISA calls l Voice calls do not forward if Cover No Answer is turned on Last Number Redial All Versions Description The last outside...

Page 169: ... See One Touch Keys on page 4 73 for more information Line Appearances All Versions The DBS provides up to four types of line appearances depending on the CPC version used The following table summarizes how each type of line appearance is used Table 4 7 MC0 and ML key definitions Key DSS B LF Appear awes Definition DSS BLF keys provide one touch dialing direct station selection DSS and busy lamp f...

Page 170: ...ion B Ringing can be set on either one or both extensions If the extensions are not set for ringing the LED of the DSS BLF key will flash red If the extensions are set for ringing the LED will flash green When extension A is in use the LED of the DSS BLF key on extension B will light red If one extension has the Absence Message Call Forwarding or Do Not Disturb feature activated the DSVBLF key wil...

Page 171: ...d to any one of sixty four CO lines Direct Line keys have priority over Multi Line keys for outgoing and incoming outside line calls The LED for a Direct Line key will flash green on an incoming call if the CO line is set to ring It will flash red if the CO line is not set to ring If another extension answers the call the LED on the telephone will steadily light red Operation Operation Action To o...

Page 172: ...y Override Receive turned off l Both extensions must belong to the same paging group l 7 Paging group 0 does not al low override l Barge in for Direct Lines cannot override a DL under the following conditions When the DL is in a conference call When the DL is holding a call When the phone that will be barged into is holding a trunk that does not appear on an FF key For example if extension 200 wan...

Page 173: ...17 To transfer a call Press the HOLD key Press HOLD dial the destination exten sion then press PROG RelatedProgramming l FFl System Least Cost Routing LCR Access l FF2 Trunks Pooled Trunk Access for Group 9 l FF2 Trunks Pooled Trunk Access for Groups 8 l 86 l FF3 Extension Forced Least Cost Routing l FF5 Keys FF Key Assignments all l FFS LCR LCR Settings all Considerations l When all trunks in a g...

Page 174: ...idle ML key The key blinks green as the call is made To place a call on Exclusive Hold page 4 36 Press the ML key To place a call on System Hold page 4 17 To transfer a call Press the HOLD key Press HOLD dial the destination exten sion then press PROG Related Programming l FFl System Least Cost Routing LCR Access l FF2 Trunks Pooled Trunk Access for Group 9 l FF2 Trunks Pooled Trunk Access for Gro...

Page 175: ...s and the Multi Line key flashes green l If LCR is enabled ML keys can be assigned for trunk group 89 However the FF keys will not light ML MC0 Separation CPC AILand CPC B Version 4 0 or higher Description Beginning with CPC B Version 4 each extension can have either MC0 or ML keys Ln previous software versions MC0 or ML keys were only available on a system wide basis and the type of key that was ...

Page 176: ...lace the call on hold The phone issues intercom dial tone 2 Press 77 l Paging ceases and you are connected to the party trying to reach you l The EXT LED lights Related Programming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 4 0 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 4 0 or higher Considerations l If you are at a spea...

Page 177: ...e telephone is still ringing Accept Message appears on the display 4 Press the ON OFF key The Message Waiting lamp flashes at the called extension To answer a Callback Request 1 2 3 Pick up the handset The phone issues intercom dial tone Press the AUTO key Press the REDIAL key l Your telephone automatically dials the extension that left the Callback Request l If extension 135 left the Callback Req...

Page 178: ... To view the most recent callbacks first 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key twice The most recent Callback Request appears on the display 3 Press the ON OFF key The ON OFF LED goes off 4 Repeat steps 2 and 3 to view other Callback Requests To cancel a Callback Request 1 Press the ON OFF key l The phone issues intercom dial tone...

Page 179: ...a second time and the party answers a Callback Request sent earlier will be cancelled l If a Callback Request is sent to an extension for which Call Forwarding is set the Callback Request will be automatically forwarded to the designated extension l You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated Non Appearing Outside Lines All Versions Descript...

Page 180: ...s Description Offhook signaling sends a tone to a busy extension to indicate that another CO call has arrived Operation When you receive an offhook signal during a call do the following 1 Put the first call on hold 2 Press the flashing FF key for the CO line of the incoming call For details about handling multiple calls see Call Hold on page 4 16 Related Programming l FF3 Extensions Offhook Signal...

Page 181: ...d party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA 1 Pick up the handset 2 Dial the desired extension number If the extension is busy your phone issues busy tone 3 Press 5 CONF XXX YYY where XXX is the calling extension and YYY is the receiving extension appears on the display if you call a busy extensio...

Page 182: ...nsferred If the transferred call is not accepted by the called extension press the FLASH key to cancel the transfer If the transferred call is accepted and Onhook Transfer is enabled for your extension hang up If OnHook Transfer is not enabled press PROG and then hang up Note Attendant console phones transfer by pressing the RELEASE key To answer a call after It has been announced using OHVA 1 Rep...

Page 183: ...during an OHVA Denied will appear on the display of the extension trying to send the Call Waiting message One Touch Keys All Versions Description One Touch Keys can be used to store telephone numbers speed dial numbers or feature access codes To dial the stored number the user goes offhook and presses the desired key Operation To program a One Touch key for Pooled Access 1 Press the ON OFF key l T...

Page 184: ...l numbers to a single One Touch key 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Press the AUTO key 5 Enter the System Speed Dial number for the pooled trunk access code This preprogrammed System Speed Dial must contain a C CONF followed by 9 1 6 for pooled trunk access groups 9 81 86 6 If a p...

Page 185: ... PROG key 3 Press the One Touch key to be programmed 4 Enter the feature code 5 Press the HOLD key 6 Press the ON OFF key The ON OFF LED goes off To assign an Outside Telephone Number to a One Touch key 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Press CONF followed by the Pooled Trunk Access...

Page 186: ...FF LED goes off l The date and time appears on the display Considerations l If the pause following an access code is too short press the REDIAL key more than once l A One Touch key can be programmed to automatically access a CO line before dialing a personal speed dial number l Select an outside line group when you program a One Touch key A free line is selected from that group when you dial out G...

Page 187: ...voice mail The extension number for voice mail as well as the user s password can be stored under the key Lf the voice mail key is assigned to an FF key or DSS key the voice mail key and the MSGE lamp will flash red when the user has a message With a One Touch key only the MSGE lamp flashes To access his or her mailbox the user simply presses the voice mail key If for security reasons the user pre...

Page 188: ... a speed dial number if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example if they are required by the voice mail system Note If a password is used it can be from 1 to 3 digits If the password is over 3 digits long it must be assigned to a personal or system speed dial number If you are accessing the Panasonic Voice Mail ...

Page 189: ...bers of other users To assign a personal VM key for an attendant using port group scheduling use a speed dial number to store the voice mai 1 extension number followed by an asterisk followed by the password The asterisk causes Voice Mail to revert to the menu that connects the user to his or her personal mailbox l With Panasonic Voice Mail the final voice mail channel must be assigned as part of ...

Page 190: ...s an MC0 or ML key the DBS can automatica ly select an open line from the Pooled Trunk grt ip assigned to that key Even if all the outside lines assigned to an extension are busy you can access a free line by choosing an outside line group number Group numbers 9 and 8 l 86 are available Operation To select a PoolMTrunk group using a pre programmed FF key 1 Press the ON OFF key l The phone issues i...

Page 191: ... XX Where XX is the line number appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset RelatedProgramming l FFl System Least Cost Routing LCR Access l FF2 Trunks Pooled Trunk Access for Group 9 l FF2 Trunks Pooled Trunk Access for Group 9 l FF3 Extension Forced Least Cost Routing l FF5 Keys FF Key Assignment l FF8 LCR LCR Se...

Page 192: ...t When the user goes offhook the trunk or trunk group assigned to FFl is automatically accessed Be sure to program one of the other FF keys as an intercom key j Operation I Pick up the handset l The phone issues outside dial tone l The LED of the accessed line key lights green l CO TALK XX where XX is the line number appears on the display 2 Dial the telephone number The number appears on the disp...

Page 193: ...ll Versions Description An outside line can be reserved for exclusive access by one extension eliminating the need for the extension user to wait for a free outside line during busy periods Opertition 1 Press the CO line key designated as a Private Line l The phone issues outside dial tone l The line LED lights green l CO TALK XX where XX is the line number appears on the display 2 Dial the teleph...

Page 194: ...activated on the associated extensions l No warning tone sounds at the Attendant Phone no matter how long a call on a Private Line is on hold even if the overtime warning tone is ignored l When a private line is assigned to an extension the Toll Restriction assignment for the private line changes to 0 for all other extensions Ringing assignments for the private line are also removed from all other...

Page 195: ...er Call feature 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial YM Enter Time HHMM appears on the display 3 Press the ON OFF key l The ON OFF LED goes off l The time disappears from the bottom line of the display Considerations l A sixteen second alarm tone will be issued at the specified time l One Reminder Call may be set for each telephone l To change...

Page 196: ...mber for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you to redial the stored number even if it was not the last number dialed Saved Number Redial works for outside numbers but not for extension numbers Operation To save a number 1 Press the AUTO key twice before replacing the handset 2 Press Dial Stored will appear on the display and the number wil...

Page 197: ...d Dialing Des ption Extension users can store frequently called numbers using the Personal Speed Dial feahire Up to 10 Personal Speed Dial numbers can be stored at each extension With all versions prior to Version 7 0 the Personal Speed Dial bins are numbered 90 to 99 With CPC AI1 and CPC B Version 7 0 and higher the Personal Speed Dial bins are numbered 900 to 909 Users can also enter names of up...

Page 198: ... 6 Press HOLD 7 Press ON OFF To use a programmed Personal Speed Dial key 1 If the Speed Dial key includes a trunk access code simply press the key If the Speed Dial key does not include an access code press an unlit line key before pressing the Speed Dial key l The phone issues outside dial tone l The line LED lights green l CO TALK XX where XX is the line number appears on the display 2 Complete ...

Page 199: ...ress the PROG key 3 Press Il Speed Dial Name appears on the display 4 Press the AUTO key 5 Enter the Personal Speed Dial bin number 90 99 or 900 909 6 Press AUTO to backspace and erase the existing name 7 Use the dialpad sequences shown in Table 3 l on page 3 10 to enter letters and or numbers l P s FLASH after each letter l Press CONF to switch between numbers and letters 8 To complete the entry ...

Page 200: ...H key l Lf you make a mistake while programming an alarm tone is issued and ERROR appears on the display If this happens start again from step 1 l Storing a new number erases any previously stored data l Names for Personal Speed Dialing can be programmed using a DSS console at the Attendant Phone l If the called party s number and name are stored in the Personal Speed Dial code that information ap...

Page 201: ... Attendant Assignment of Speed Dialing on page 3 3 Operation To use a programmed SystemSpeed Dial key 1 Press an unlit line key l The phone issues outside dial tone l The line LED lights green l CO TALK XX where XX is the line number appears on the display 2 Press the AUTO key A appears on the display 3 Enter the System Speed Dial code 00 89 or 000 199 The number and corresponding name appear on t...

Page 202: ... not appear on the display when you use System Speed Dial codes 00 89 or 000 199 your extension is not programmed to display that data l The system can be programmed to allow System Speed Dial Numbers to override toll restrictions l You can make outside calls using this feature even if your extension is assigned toll restriction type 2 6 Speed Dial code cannot be checked while Station Lockout is a...

Page 203: ...Speed Dials see Speed Dialing on page 4 87 Operation To automatically link multiple System Speed Dials in a Personal Speed Dial Key 1 Determine the System Speed Dial bin numbers to be linked These must be preprogrammed by the telephone system administrator or the attendant 2 3 4 5 6 Pick up the receiver or press ON OFF Press PROG Press the PSD key to be programmed Press AUTO Dial the SSD bin numbe...

Page 204: ...or the fist part of the number You are losing a SSD num Press AUTO ber Dial the SSD bin 4 Use the one touch keys or press AUTO and the system speed dial codes to dial the parts of the phone number until it is completed Considerations l Before linking you must enter the parts of the telephone number into one touch keys or system speed dial codes For example program the first part into one touch key...

Page 205: ...intercom dial tone l The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station Lockout code 4 Press the ON OFF key Set Sta Lock appears on the display To deactivate Station Lockout 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station Lockout code 4 Press the ON OFF key Set Sta ...

Page 206: ... pressed stutter dial tone is heard followed by steady dial tone Trunk to Trunk Transfer All Versions Description Trunk to trunk transfer allows an extension to tmnsfer one outside party to another outside party Before completing the transfer the extension can hold a three way conference with the two outside parties Operation 1 Press the HOLD key during an outside call l Your current call is put o...

Page 207: ...runk Line Conference l FF3 Extensions Unsupervised Conference Considerations l After the Trunk to Trunk Transfer is completed you cannot add another party to create a three party Conference Call l When the call is finished the conference information disappears from the display and your extension returns to normal operation l When the Unsupervised Conference Timer expires the call is automatically ...

Page 208: ... extension number 3 Complete the transfer by going onhook or pressing RELEASE ON OFF or PROG Fig4 4 8 Voice mail transfer key operation A caller asks to be transferred to the voice mailbox of ext 426 The attendant presses the VM Transfer key The system places the caller on hold Typically the numbers stored under the VM Transfer key consist of the voice mail extension number plus any special digits...

Page 209: ... number and special codes combined cannot exceed six digits If the VM number and the special codes require more than six digits assign the special codes to a personal or system speed dial number and enter AUTO followed by the speed dial bin number 7 Press the HOLD key 8 Press the ON OFF key l The ON OFF LED goes off ReiatedProgramming l FF5 FF Key Programming FF Key Assignments Considerations Key ...

Page 210: ...l If an invalid key REDIAL for example is pressed the VM TRF is cancelled and the user receives busy tone Number of digits allowed Once VMfTRF is pressed the user can dial up to LO diats before completing the transfer Holding calls If a user begins to perform the voice mail transfer and the extension cannot hold a call one call is already on non appearance hold for examplej the system will keep th...

Page 211: ... I Call Transfer 1 5 16 I Call waiting 5 19 Camp on 5 21 Conference Cal Is 5 22 Dial 0 for Attendant 5 23 Dial Tone Disable 5 24 Direct Trunk Access Do Not Disturb DND Intercom Calling 5 26 Last Number Redial 5 27 1 Meet Me Answer 1 5 28 1 Message Waiting Callback Request 5 29 Off Hook Voice Announce OHVA 5 30 1 5 32 1 1 5 32 1 1 Onhook Dialing 1 Pooled Trunk Access I Reminder Call 1 533 1 Saved N...

Page 212: ...5 2 DE Manual Issued 8 l 95 DBS 7 7OCl Technical Manuals Online http www tech man com ...

Page 213: ... on DSLT operation see the Digitul SLT User s Guide Section 790 Note The DSLT can only be used with CPC AI1 and CPC B Version 3 1 or higher Figure 5 1 Digital Single Line Telephone DSLT I I v I I i 1 i Panasonic t i _________ ____ t __ t __ ___ _________ j I Technical Manuals Online http www tech man com ...

Page 214: ...ng messages can be selected Messages 5 to 9 can be changed through system programming Table 5 I Absence Messages I 2 Out of Office I 8 1 User Defined I 9 User Defined Operation To Set an Absence Message 1 Lift the handset or press ON OFF 2 Dial 7 1 3 Enter a message code between 0 and 9 See Table 5 l 4 Enter the time you will return optional See Table 5 2 for examples 5 Replace the handset or pres...

Page 215: ...ence followed by the code number appears on the caller sdisplay l Absence Message return times can be entered as shown in Table 5 2 Table 5 2 Example Return Times for Absence Messages Input Display No input Return 9 Return 9 00 11 Return 1l OO 615 Return 6 lS 1035 Return lo 35 Four digit numbers can also be entered 0000 9999 Hours Minutes or Month Date In CPC A and WC B Versions prior to 5 0 DND a...

Page 216: ...n the extension is idle or receiving dial tone the last intercom or outside number is automatically redialed Related Programming l FF3 System Auto Redial on Extensions l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment Busy Override All Versions Description Extensions in the same Paging Group l 7 can break into one another s outside or intercom ca...

Page 217: ...rty conference calls The default for the override alert tone is off If the override alert tone is enabled the tone is sent to both parties when a call is overridden Call Forwarding All Versions Description Call Forwarding allows users to send their calls to another extension to an outside line or to voice mail Some call forwarding enhancements are not available with earlier versions of the DBS The...

Page 218: ... incoming calls to an extension that is busy or does not answer are forwarded Call Forwarding External PC A and CPC AU and UC B Versions prior to 7 0 When this feature is activated all incoming intercom calls to an extension are forwarded to an outside number The outside number must first be entered as a system or personal speed dial number Any system speed dial bin or personal speed dial bin can ...

Page 219: ...all forwarding outside eliminating the need for Call Forwarding External If you are forwarding to an extension enter the extension number If you are forwarding to an outside number press AUTO plus the appropriate speed did number Note Outside numbers used for call forwarding must already be programmed into speed dialing See page 5 35 for instructions Replace the handset or press ON OFF To cancel C...

Page 220: ...NNN XXXXXX where NNN the extension that forwarded the call and XXXXXX the trunk name or number l In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Call Forwarding Beginning with CPC B Version 5 0 calls to an extension with DND or Ab sence Message turned on are treated differently depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk cal...

Page 221: ...er exclusive or system hold depending on system programming With Exclusive Hold only the ext ension that held the call can retrieve it With System Hold another extension can retrieve the call Operation To place a call on Hold Press the HOLD key To release the call Press the HOLD key again RelatedProgramming l FFl System Non appearing Central Office Line Hold l FFI System Recall Timer for Extension...

Page 222: ... attempt to hold more than one call at once l The DBS can provide Music on Hold to callers placed on hold See Music On Hold page 2 34 for more information Call Park Ail Versions Description You can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the call Simply park the call and then page the person to whom you want to transfer the call That person...

Page 223: ...imer l FFl System Extension Park Hold Recall Timer Considerations l An alarm tone is issued if a parked call is not released before the Park Recall Timer expires If this happens the user that parked the call can retrieve it by picking up the handset If no one retrieves the call after the Park Recall Timer expires a second alarm is issued at the attendant phone s l You cannot park more than one out...

Page 224: ...r higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher Considerations l If more than one caller is attempting to reach the ringing extension the Direct Call Pickup feature answers the call that arrives first Once the call has been picked up other extensions that attempt to pick up the call receive busy tone l You can answer incoming calls intercom ca...

Page 225: ...n one call is arriving at the Paging Group the Group Call Pickup feature will answer the call to the lowest numbered port fist l If the called extension belongs to more than one Paging Group the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first l You can answer incoming calls Intercom Tone Calling or Intercom Voice Calling using the Group Call Pickup feature ...

Page 226: ...arty answers l The third party need only pick up the handset to speak to the outside line Related Programming l FF 1 System Onhook Automatic Transfer l FFl System Recall Timer for Extension Transferred CO Calls l FF 1 System Recall Timer for Attendant Transferred CO Calls Considerations l For users to transfer calls by pressing HOLD dialing an extension and going onhook the Onhook Transfer feature...

Page 227: ... to place the call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer 4 Replace the handset The third party need only pick up the handset to speak to the outside line To use Screened Transfer when Onhook Transfer is disabled 1 Press the HOLD key to place the outside call ...

Page 228: ...tivated l You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if phone A is covered to phone B calls that are transferred to phone A will be forwarded to phone B l When you transfer a call to an extension that does not answer and does not have Call Forwarding activated...

Page 229: ...isitor Here 1 6 1 Need Help I I 7 I Imoortant I 9 Emergency Message codes O 4 cannot be used Operation To Set Call Waiting 1 Lift the handset 2 Dial the extension number 3 Upon hearing busy tone press 3 4 If you wish to send a text message dial the desired message code 5 7 or 9 The message appears on the called party s phone if the called party has a display phone If the extension does not have a ...

Page 230: ...em Extension Class of Service Setting CPC AI1 and CPC B Version 3 1 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher l FF3 Extension Call Waiting OHVA Considerations l Call Waiting can be used without entering a message code l An extension that has DND activated has a call on hold is ringing from another call or is engaged in a conference call...

Page 231: ...ringback tone l If the Camp on feature is not available the phone continues to issue busy tone 4 Replace the handset after you hear the ringback tone To answer the callback ring Pick up the handset when you hear the callback ring The system automatically dials the called extension Related Programming l FF3 Extension Call WaitingjOHVA Considerations l The callback ring must be answered within sixte...

Page 232: ...rned it will ring Extension 200 and will not follow call forwarding Conference Calls All Versions Description Conference Calls allow an extension user to add a party to an existing conversation DSLT users can create the following types of Conference Calls l One outside line and two extensions three party Conference Call l Two outside lines and one extension three party Conference Call l Three exte...

Page 233: ...eration If multiple attendants are assigned dial 0 calls goes to Attendant 1 first If attendant 1 is busy the call then goes to Attendant 2 The call continues to transfer to the n ext attendant in the attendant group if necessary A maximum of four attendants can be assigned 1 Lift the handset 2 Press 0 Related Programming l FFl System Second Attendant Position l FFl System Third Attendant Position...

Page 234: ...ial tone 2 Press MO 3 Press the ON OFF key To reactivate dial tone Repeat the preceding steps Direct Trunk Access All Versions Description Extension users can access specific trunks for outgoing calls Extension users can also use Direct Trunk Access to test trunks or to access data trunks Operation 1 Lift the handset 2 Dial 88 followed by the desired trunk number 01 64 3 Dial the outside number 5 ...

Page 235: ... ON OFF Related Programming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 4 0 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 4 0 or higher Considerations l Callback Queuing can ring an extension in DND l In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Call Forwarding Beginning with Version 5 0 calls to ...

Page 236: ...ce Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System programming determines whether the DBS uses voice or tone calling as a default If voice calling is the default dialing a 1 after the extension number will change the call to a tone call If tone calling is the default dialin...

Page 237: ...g mode is set to voice calls a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided l If an extension is onhook it will receive tone calls l The voice calling feature is not available for DISA incoming calls l Voice calls do not forward if Cover No Answer is turned on Last Number Redial AllVersions Description The last outsid...

Page 238: ...answer a Paging call from any extension using the Meet Me Answer feature Operation 1 Pick up the handset from any idle extension at which you hear a Paging call or if you are talking with another party place the party on hold when you hear the paging call 2 Press 77 Paging ceases and you are connected to the paging party Related Programming l PI 1 System Extension Class of Service Setting CPC AII ...

Page 239: ...tone or while the telephone is still ringing 4 Replace the handset To answer a Message Waiting Callback Request 1 Pick up the handset The phone issues intercom dial tone 2 Press the AUTO key 3 Press the REDIAL key Your telephone automatically dials the extension that left the Callback Request To cancel a Callback Request 1 Lift the handset or press ON OFF 2 Press the AUTO key 3 Press the FLASH key...

Page 240: ... can send a Message Waiting Callback Request to an extension that has Do Not Disturb or Absence Message activated Beginning with CPC A 3 28 CPC B 4 07 and CPC A II 6 0 making a blind transfer to an extension to which you have previously sent a callback request does not cancel your callback request Earlier CPC versions cancelled your callback request if you transferred a call to the same extension ...

Page 241: ...andset To answer the call from a DSLT 1 Press CONF to speak with the announcing party 2 Press CONF again to disconnect the announcing party and return to the original call Related Programming l FFl System Onhook Automatic Transfer l FFl System Alert Tone for Busy Override OHVA l FFl System Extension Class of Service Setting CPC AI1 and CPC B 3 1 or higher l FF3 Extension Extension Class of Service...

Page 242: ... microphone so the user must lift the handset to talk Pooled Trunk Access All Versions Description The DBS system is designed to accept from 8 to 64 outside lines These lines can be divided into seven Pooled Trunk groups The groups are numbered 9 and 81 86 To select a free outside line choose a pooled trunk group number The DBS automatically selects a free line from the group Operation 1 Lift the ...

Page 243: ...ll All Versions Description With the Reminder Call feature your telephone can act as an alarm clock Operation To Set the Reminder Call feature 1 Lift the handset or press ON OFF The phone issues intercom dial tone 2 Press W 3 Enter the time you wish the Reminder Call to be issued Enter the desired time in 1Zhour format followed by a 1 for a m or a 2 for p m 4 Replace the handset or press the ON OF...

Page 244: ...ble Saved Number Redial All Versions Description You can save a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you redial the stored number even if it is not the last number dialed Saved Number Redial can only be used for outside numbers Operation To save a number 1 Press the AVO key twice 2 Press 3 Replace the handset To r...

Page 245: ...red at each extension With all versions prior to Version 7 0 the Personal Speed Dial bins are numbered 90 to 99 With CPC AIIKPC B Version 7 0 and higher the Personal Speed Dial bins are numbered 900 to 909 Extension users can program their own personal speed dial numbers or they can be programmed from a key phone Operation To assign Personal Speed Dial Numbers 1 Lift the handset or press ON OFF 2 ...

Page 246: ...er To dial a Personal Speed Dial number 1 Lift the handset or press ON OFF 2 If necessary select an outside line 3 Press AUTO 4 Dial the personal speed dial number 90 99 or 900 909 Related Programming l FF7 Toll Restrictions Toll Restrictions all l FFlO Speed Dialing Personal Speed Dial Numbers Considerations l Personal speed dial numbers for DSLTs can also be entered from an attendant phone l Per...

Page 247: ...sion With CPC AII CPC B Version 7 0 and higher up to 200 System Speed Dial numbers can be programmed at the Attendant Phone and used by any extension Operation To dial a system speed dial number 1 Pick up the handset 2 If necessary access an outside line 3 Press AUTO 4 Dial the system speed dial code 00 89 or 000 199 Related Programming l FFl System Override Toll Restriction with SSD Numbers l FFl...

Page 248: ...ming l FF3 Extensions Extension Lockout Code Considerations l A locked extension can be used for Intercom Calls l Station Lockout key codes can only be set from an attendant phone or a key phone l You cannot confii Speed Dialing or set Speed Dialing while Station Lockout is activated l If you enter an incorrect key code and then try to dial the phone will issue a busy tone Lf station lockout is se...

Page 249: ...ssage Topic Page 6 3 I Busy Override Cal i Forwarding Call Hold I 6 j 6 6 i 6 10 Call Park Call Pickup Cali Transfer Call Waiting Camp on Conference Calls Dial 0 for Attendant Dial Tone Disable Direct Trunk Access Do Not Disturb DND Intercom Calling Last Number Redial Meet Me Answer Message Waiting Callback Request Off Hook Voice Announce OHVA Pooled Trunk Access Speed Dialing Station Lockout 6 1 ...

Page 250: ...6 2 DBS Manual Issued 8 l 95 Technical Manuals Online http www tech man com ...

Page 251: ...to 9 can be changed through system programming Table 6 I Absence Messages Message No Message Text I 2 1 Out of Office 1 I 5 I User Defined I I 6 1 User Defined I I 7 1 User Defined 1 I 8 I User Defined I 9 I User Defined I Operation To Set an Absence Message 1 Lift the handset 2 Dial 71 3 Enter a message code between 0 and 9 See Table 6 l 4 Enter the time you will return optional See Table 6 2 for...

Page 252: ...een assigned a text message is selected Absence followed by the code number appears on the caller s display l Absence Message return times can be entered as shown in Table 6 2 Table 6 2 Example Return Times for Absence Messages 1035 Return lo 35 Four digit numbers can also be entered 0000 9999 Hours Minutes or Month Date l In CPC A and CPC B Versions prior to 5 0 DND and Absence Messages cancel Ca...

Page 253: ...e Paging Group 1 7 can break into one another s outside calls or intercom calls to relay information or to create three party Conference Calls Operation Press 4 when you hear the busy tone An alert tone is issued at both phones Related Programming l FFl System Alert Tone for Busy Override OHVA l FFl System Extension class of Service Setting CPC AI1 and CPC B Version 3 1 or higher l FF3 Extension E...

Page 254: ... Call Forwarding Busy No Answer 1 Call Forwarding External All versions CPC AI1 and CPC B Version 2 0 or higher All versions All versions CPC A CPC AII prior to 7 0 and CPC B prior to 7 0 Beginning with CPC AII and CPC B Ver sion 7 0 all forwarding types All Calls No Answer Busy Busy No Answer allow call forwarding outside eliminating the need for Call Forwarding External CPC AI1 and CPC B Version...

Page 255: ... 7 0 all call forwarding types All Calls Busy No Answer Busy and No Answer can be forwarded outside eliminating the need for Call Forwarding External The forwarding is not limited to internal calls but may include incoming outside calls Permanent Call Forwarding Permanent call forwarding is assigned through system programming Permanent call forwarding is usually used to forward calls to a voice ma...

Page 256: ...at is programmed into personal speed dial number 99 Beginning with CPC B 2 0 you can forward to any speed dial number system or personal 5 Replace the handset To cancel Call Forwarding 1 Lift the handset 2 Dial 72 3 Replace the handset Related Programming l FFl System Call Forward No Answer Timer l FFl System Extension Class of Service Setting CPC AII and CPC B Version 3 1 or higher l FF3 Extensio...

Page 257: ...arding Beginning with CPC B Version 5 0 calls to an extension with DND or Absence Message turned on are treated differently depending on whether they are trunk or intercom calls httercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of inconling trunk calls follow permanent call forward settings Direct trunk calls including...

Page 258: ...FFl System SLT Onhook Flash Timer l FF3 Extensions Single Line Telephone Hookflash Broker s Hold Conference l FFl System Single Line Telephone Flash Control Considerations l A held call recalls if it is not retrieved before the Hold Recall Timer e x p i r e s l If there is no response to the Hold RecalI the call transfers to the Attendant Phone however no tone sounds at an Attendant Phone if Night...

Page 259: ...the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the call Operation To park a call 1 Flash the switchhook 2 Dial 75 To retrieve a parked call 1 Lift the handset The phone issues intercom dial tone 2 Dial 76 3 Dial the number of the extension that parked the call To retrieve ...

Page 260: ... the call after the Park Recall Timer expires the call reverts to the attendant l You cannot park more than one outside line at a time l The Park Recall Timer is similar to the Recall Timer except that when the Park Recall Timer is set for 0 calls are automatically recalled in three minutes Call Pickup All Versions SLTs can use both direct and group call pickup Direct Call Pickup Des ption A call ...

Page 261: ...ercom calls both tone and voice cal I waiting paging transferred calls or recalls using the Direct Call Pickup feature You cannot answer camp on callback rings with this feature Group Call Pickup Description Using the Group Call Pickup feature you can answer calls to other extensions within your Paging Group 01 07 without entering the number of the ringing extension Operation 1 Lift the handset 2 ...

Page 262: ...an use Group Call Pickup to answer ringing calls in Group 06 but not in Group 00 Call Transfer All Versions The DBS provides two call transfer methods blind transfer and screened transfer With CPC A and CPC B Versions prior to 2 0 SLTs can only transfer trunk calls Beginning with CPC B Version 2 0 SLTs can transfer trunk and intercom calls Blind Transfer Description Blind transfer allo ws the tran...

Page 263: ...as Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For exampIe if extension A is covered to extension B calls that are transferred to extension A will be forwarded to extension B l When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated the transfer will recall you...

Page 264: ...ED stops flashing and remains lit 4 Dial 8 The third party need only pick up the handset to speak to the outside line 5 Replace the handset RelatedProgramming l FFl System Onhook Automatic Transfer FFl System Recall Timer for Extension Transferred CO Calls l FFl System Recall Timer for Extension Transferred Intercom Calls Considerations l You cannot transfer a call to an extension that has Do Not ...

Page 265: ... to your extension The following messages can be sent using the Call Waiting feature Table 6 4 Call Waiting Text Messages Message I 5 1 Visitor Here I 6 Need Help 7 Important I 9 1 Emergency I Message codes O 4 are not available Operation To Set Cdl Waiting 1 Lift the handset 2 Dial the extension number 3 Upon hearing busy tone press 3 4 If you wish to send a text message dial the desired message ...

Page 266: ...matically 2 Flash the switchhook again to retrieve the original call RelatedProgramming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 3 1 or higher j l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 3 1 or higher l FF3 Extension Call Waiting OHVA Considerations l Call Waiting can be used without entering a message code l Extensions that ha...

Page 267: ...ng busy tone press 3 l The phone issues ringback tone If the Camp on feature is not available the phone continues to issue a busy tone 4 Replace the handset after you hear the ringback tone 5 Wait for the callback ring To answer the callback ring Pick up the handset when you hear the callback ring The system automatically dials the called extension RelatedProgramming l FF3 Extension Call Waiting O...

Page 268: ...ple if Extension 200 is call forwarded to Extension 300 Extension 200 can register a callback request to Extension 400 When the callback request is returned it rings Extension 200 and does not follow call forwarding Conference Calls All Versions Description Conference Calling allows extension users to add a party to an existing conversation SLT users can create the following types of Conference Ca...

Page 269: ...ou cannot place the parties in the conference on hold l A switchhook flash is ignored during a conference call l Calls forwarded externally cannot create a conference l The Hold feature cannot be used during a three party conference Dial 0 for Attendant CPC AII and CPC B Version 2 0 or higher Description Users can call the Attendant from any extension by pressing 0 If multiple attendants are assig...

Page 270: ...ion Dial Tone Disable All Versions Description The intercom dial tone can be turned off at an attendant phone Dial tone is turned off when a headset is used Operation To disable the intercom dial tone 1 Lift the handset l The phone issues intercom dial tone 2 Press 50 3 Replace the handset To reactivate dial tone Repeat the preceding steps 6 22 DBS Manual Issued 8 l 95 DBS 70 700 Technical Manuals...

Page 271: ...k number 01 64 3 Dial the outside number 4 Replace the handset Do Not Disturb DND All Versions Des p tion An extension can be made unavailable by activating Do Not Disturb DND When DND is activated at an extension calls to that extension receive busy tone Operation To activate DND 1 Lift the handset 2 Dial 73 3 Replace the handset DND is indicated by stutter dial tone followed by dial tone when yo...

Page 272: ...ntly depending on whether they are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls will follow permanent call forwardsettings Direct trunk calls including DID DNIS Transferred trunk calls l The DND feature cannot be activated at an extension selected to receive CallForw...

Page 273: ...ter the extension number changes the call to a tone call lf tone calling is the default dialing a 1 results in a voice call Operation To make a Voice Call 1 Lift the handset 2 Dial the extension number 3 If the system default is tone calling dial a 1 To make an Tone Call 1 Lift the handset 2 Dial the extension number 3 If the system default is voice calling dial a 1 The called extension will ring ...

Page 274: ...one calls l The voice calling feature is not available for DISA incoming calls l Voice calls do not forward if Cover No Answer is turned on Last Number Redial All Versions Description Operation he last outside number dialed may be redialed automatically 1 Lift the handset 2 Dial a trunk access code 81 86 or 9 3 Flash the switchhook 4 Dial 89 Considerations The Last Number Redial feature can redial...

Page 275: ...d Programming l FFl System Extension Class of Service Setting CPC AI1 and CPC B Version 4 0 or higher l FF3 Extension Extension Class of Service Assignment CPC AI1 and CPC B Version 4 0 or higher C o n s i d e r a t i o n s l You can only use the Meet Me Answer feature at an extension that does not have an incoming call l If an external paging system or a Universal Answer system has been installed...

Page 276: ...sy tone or while the telephone is still ringing 4 Replace the handset To answer a Message Waiting Callback Request CPC Ail and CPC B only 1 Pickup the handset The phone issues a stutter dial tone followed by constant dial tone 2 Dial wt Your telephone automatically dials the extension that left the Message Waiting Callback Request To cancel a Message Waiting Callback Request CPGAII and CPC B only ...

Page 277: ...onnect is extablished with the extension forwarded to l You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated l Beginning with CPC A 3 28 CPC B 4 07 and CPC A II 6 0 making a blind transfer to an extension to which you have previously sent a callback request will not cancel your callback request Earlier CPC versions cancelled your callback request if ...

Page 278: ...on sending the OHVA hangs up l You cannot receive a Call Waiting message during an OHVA l You cannot toggle back and forth between two calls while receiving an OHVA l If you make an Offhook Voice Announcement to an SLT the SLT user and the other party will hear the announcement Pooled Trunk Access All Versions Description The DBS system is designed to accept from 8 to 64 outside lines These lines ...

Page 279: ...e lines 9 and 8 l 86 l Dialing 9 activates LCR if the LCR option is enabled Speed Dialing All Versions Personal Speed Dialing Des ption Frequently called numbers can be stored using the Personal Speed Dial feature Personal speed dial numbers are assigned to SLTs from attendant or key phones Up to 10 Personal Speed Dial numbers can be stored for each SLT With all versions prior to Version 7 0 the P...

Page 280: ...ial 80 4 Dial the Personal Speed Dial number 90 99 or 900 909 System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature Up to 90 System Speed Dial numbers 00 89 can be programmed at the Attendant Phone and can be used by any extension Beginning with CPC AlI and CPC B Version 7 0 up to 200 System Speed Dial numbers 000 199 can be stored for each SLT O...

Page 281: ...ure to dial a Station Lockout code that prevents other users from using your phone To activate Station Lockout 1 Lift the handset l The phone issues intercom dial tone 2 Did 74 3 Dial the Station Lockout code 4 Replace the handset To deactivate Station Lockout 1 Lift the handset l The phone issues intercom dial tone 2 Dial 74 I 3 Dial the Station Lockout code 4 Replace the handset Related Programm...

Page 282: ...ttendant phone or a key phone l You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated l If you enter an incorrect key code and then try to dial the phone will issue a busy tone l If station lockout is set when ON OFF is pressed stutter dial tone is heard followed by steady dial tone DBS 70 700 DBS Manual Issued 8 l 95 6 34 Technical Manuals Online http www tech m...

Page 283: ...tem time and date control 3 22 text assignment 3 8 traffic measurement 3 24 walking class of service confirmation 3 25 Auto day m e2 7 set relocation 2 9 A u t o Redial4 6 B Background music 2 l 1 DBS 70 700 D B S Manual lssued9 1 95 I 1 Index Barge into busy line 6 5 Battery backup 2 12 Blind transfer DSLT 5 16 key telephone 4 24 SLT 6 14 Busy override attendant 3 4 DSLT 5 6 SLT 6 5 C Cdl coverag...

Page 284: ...SLT 6 12 Direct inward dialing see DID 2 16 Direct inward system access see DISA 2 20 Direct line appearances 4 59 4 61 Direct trunk access DSL T 5 24 key telephone 2 24 SLT 6 23 DISA 2 20 Distinctive ringing 2 24 Distributed hunting 2 49 DND attendant control 3 7 DSLT 5 25 key telephone 4 44 SLT 6 23 DNIS text name assignment 2 19 Do not disturb see DND 5 25 Door box 2 27 DP to DTMF signal conver...

Page 285: ...timers call forwarding no answer 2 32 CO delayed ring 2 32 extension delayed ring 2 32 hunt group no answer 2 32 Intercom calling DSLT 5 26 key telephone 4 55 SLT 6 25 K G Group call pickup DSLT 5 15 key telephone 4 23 SLT 6 13 H Handsfree answerback 4 53 operation 4 54 Headset operation attendant 3 17 key telephone 4 54 Hold DSLT 5 l 1 exclusive 4 16 Key telephone features 4 1 absence message 4 3...

Page 286: ... 4 17 system speed dialing 4 9 1 trunk to trunk transfer 4 96 L Last number redial DSLT 5 27 key telephone 4 58 SLT 6 26 LCR 2 33 Least cost routing Index Section 700 Operation see LCR 2 33 Line appearances direct 4 6 1 direct line 4 59 DSS BLF 4 59 key telephone 4 59 multi CO 4 59 mu l ti CO MCO 4 62 multi line ML 4 59 4 64 non appearing outside line 4 69 List of features l l Lockout for extensio...

Page 287: ... 2 1 4 23 SLT 6 12 Playing messages 2 66 Pooled trunk access DSLT 5 32 key telephone 4 80 SLT 6 30 Port assignment VAU 2 67 Power failure transfer 2 4 1 unit 2 41 Prime line preference 4 82 Private line 4 83 R Recording messages 2 66 Redial Auto 4 6 DSLT 5 27 key telephone 4 58 savednumber4 86 5 34 SLT 6 26 Relocating extensions 2 9 Reminder call DSLT 5 33 key telephone 4 84 Remote maintenance 2 4...

Page 288: ...essage detail recording see SMDR 2 5 1 System hold 4 17 speed dialing DSLT 5 37 6 33 key telephone 4 91 SLT 6 32 time and date control 3 22 System features 2 1 account codes 2 3 answer supervision for voice mail 2 6 auto day mode 2 7 auto set relocation 2 9 background music 2 l 1 battery backup 2 12 call forward ID code for voice mail 2 13 Caller ID2 14 2 15 centrex PBXcompatibility2 16 circular h...

Page 289: ...class of service 2 69 Traffic measurement 3 24 Transfer blind 4 24 5 16 6 14 DSLT 5 16 key telephone 4 24 screened 4 26 5 17 6 15 SLT 6 14 trunk to trunk 4 96 Transfer Key Voice Mail 4 97 Trunk access CO line key 4 37 direct2 24 5 24 6 23 pooled4 80 5 32 6 30 groups 2 6 1 name assignment 2 62 queuing 2 63 Trunk to trunk transfer 4 96 U UNA 2 64 Universal night answer 2 64 Using two messages 2 66 V...

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