Panasonic DBS 40, Operating Manual

Page: 103 / 289

Chapter 3. Attendant Features
Section 700 Operation
Key Bank Hold
(All Versions)
Description
Key bank hold allows a user on a trunk call to initiate another trunk call by
simply pressing an FF key for another trunk. When the user presses the FF
key, the first trunk call is automatically placed on system hold.
In addition, the attendant can use key bank hold with keys to
provide one-touch call transfer to an extension. For example, if the attendant
phone has a
key assigned for extension 200, the attendant can
answer an incoming trunk call and then press the key to
automatically transfer the call to 200.
If key bank hold is turned off, the user must press before accessing a
second trunk or transferring a call.
Related Programming
l
(System): Trunk Line Automatic Hold (Key Bank Hold)
‘One-Touch VM Transfer
and CPC-B Version 5.0 or higher)
Description
The VM key can be used by attendants to easily transfer incoming callers to
an extension’s voice mailbox. Beginning with CPC-B Version 5, when a user
presses a voice-mail key and then presses a
key, the digits
programmed for the key are transmitted to the voice mail system.
For example, if an attendant receives an incoming call for station 200 and the
attendant knows that station 200 is busy because the
key is lit red,
the attendant can press the VM key and then press the key to
automatically transfer the caller to 200’s voice mailbox.
For a general description of the VM key as well as instructions on using the
key for personal message retrieval, see “One-Touch VM Access” on page 4-
77.
Note: See “Voice Mail Transfer Key” on page 4-97 for a similar transfer key.
The Voice Mail Transfer Key provides faster operation but may not work with
some voice mail systems since you do not wait for the Voice Mail system to
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