291
– Issues:
Print Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
Horizontal lines
and spots
appear
periodically.
If the interval of lines or
spots is about 94 mm (4
inches), the image drum
(the green tube) is damaged
or dirty.
Lightly wipe the image
drum with soft tissue
paper.
Replace the image
drum unit if it is
damaged.
If the interval of lines or
spots is about 42 mm (1.5
inches), foreign materials
may be present on the
image drum unit.
Open and close the top
cover, and print again.
If the interval of lines or
spots is about 87 mm (3.5
inches), the fuser unit is
damaged.
Replace the fuser unit.
The image drum unit has
been exposed to light.
Place the image drum
unit back into the MFP
and leave it for a few
hours. If it does not
solve the problem,
replace the image
drum unit.
The paper feed path is dirty.
Print a few test copies.
White area of
paper is lightly
stained.
The paper contains static
electricity.
Use paper stored in
proper temperature
and humidity
conditions.
The paper is too thick.
Use thinner paper.
The toner is low.
Replace the toner
cartridge.
Periphery of
letters is
smudged.
The LED heads are dirty.
Wipe the LED heads
with soft tissue paper.
The paper is unsuitable.
Use recommended
paper.
The paper is moist.
Replace it with new
paper.
Symptom
Cause
Remedy
