297
– Issues:
Paper Feed Issues
MC361/MC561/CX2731 MFP Advanced User’s Guide
• The paper
often jams.
• Multiple sheets
are fed at
once.
• The paper is
fed at an
angle.
The MFP is inclined.
Place the MFP on a flat
surface.
The paper is too light or
too heavy.
Use the appropriate paper
for the MFP.
The paper is moist or has
a static charge.
Use paper stored in
proper temperature and
humidity conditions.
The paper is wrinkled,
folded or curled.
Use appropriate paper for
the MFP.
Fix the reflexed paper.
Something is already
printed on the back side
of the paper.
You cannot use paper that
has been printed on for
tray 1 and tray 2.
Load it on the MP tray.
The edges of the paper
are not kept even.
Fan the paper and even
up the edges.
There is only one sheet of
paper in the tray.
Load several sheets of
paper.
You have added new
paper onto the paper
already loaded in the
tray.
Remove the already
loaded paper, stack it
onto the new paper, even
up the edges and load the
paper with the old paper
on top.
The paper is loaded at an
angle.
For tray 1 and tray 2,
adjust the paper width
guide and stopper to the
paper.
For the MP tray, adjust
the paper width guide to
the paper.
Envelopes are not
correctly loaded.
Load envelopes correctly.
Paper, envelopes or labels
whose weight is between
177 and 220 g/m² is
loaded on the tray 1 and
tray 2.
Load the paper, envelopes
or labels whose weight is
between 177 and 220 g/
m² on the MP tray and
use the face up stacker.
Symptom
Cause
Remedy
