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– Issues:
Unable to Print
MC361/MC561/CX2731 MFP Advanced User’s Guide
Unable to Print _______________
Note
• If the following information does not solve the problem, call your
local service dealer.
• For issues caused by an application, contact the manufacturer of
the application.
General Causes
Common to Windows and Macintosh
Cause
Remedy
The MFP is in the sleep
mode.
Press the <POWER SAVE> key on the control
panel to enter the standby mode.
If the sleep mode is inconvenient for you,
disable it from the <SETTING> key > [Admin
Setup] > [User Install] > [Power Save] >
[Sleep].
The MFP is turned off.
Turn on the MFP.
An Ethernet or USB cable
is unplugged.
Check that the cable is plugged into the MFP
and computer properly.
Something is wrong with
a cable.
Replace it with a new cable.
The MFP is off line.
Press the <PRINT> key on the control panel,
and then select [On-Line].
The interface setting is
disabled.
Check the setting of the interface being used
from the control panel.
Something is wrong with
the print function.
Check if you can print the configuration
report.
