How to solve problems with jobs
Procedure
1.
When there is a problem with a job, the color of the green job queue bar in Océ Express
WebTools turns red.
The system monitor section of Océ Express WebTools displays the message: [User intervention
required].
The job that has the problem remains in the queue as an active job, displayed in bold fonts.
2.
On the user panel detailed information about the problem is displayed. You can use this
information to solve the problem.
NOTE
If a media jam occurs often, you can perform the following checks:
- Is the media loaded correctly?
- Did you use the correct media? For more information, see
- Did you remove all the pieces of media from the paper path?
NOTE
If an error occurs that you cannot solve, please remember the error code displayed on
the user panel and contact the helpdesk for assistance.
How to solve problems with jobs
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Chapter 8 - Solve Problems
Summary of Contents for ColorWave 500
Page 1: ...Operation guide Océ ColorWave 500 ...
Page 4: ......
Page 10: ...Contents 10 ...
Page 11: ...Chapter 1 Introduction ...
Page 16: ...Available documentation 16 Chapter 1 Introduction ...
Page 17: ...Chapter 2 Get to Know the Printing System ...
Page 49: ...Chapter 3 Define your Workflow with Océ Express WebTools ...
Page 177: ...Chapter 4 Use the Printing System ...
Page 253: ...Chapter 5 Maintain the Printing System ...
Page 282: ...Calibrate the scanner 282 Chapter 5 Maintain the Printing System ...
Page 283: ...Chapter 6 License Management ...
Page 289: ...Chapter 7 Account Management ...
Page 297: ...Chapter 8 Solve Problems ...
Page 310: ...Print a test print 310 Chapter 8 Solve Problems ...
Page 311: ...Chapter 9 Support ...
Page 317: ...Chapter 10 Contact ...
Page 329: ......