Invu by Nuvo™
User Manual
Troubleshooting
NV-UMLS-0012
75
System Errors
Cause
Recommended Actions
exhausted, or there is no
access to Internet
connectivity via Wi-Fi.
Restart your Wi-Fi router or
check your cellular data plan.
Restart the session.
If the problem persists, please
contact customer support via the
support chat in the app or at
or
1-800-
554-9041 (USA only).
Slow internet
connection
Poor Wi-Fi or mobile data
connection.
If this message appears while
monitoring:
Avoid initiating or answering
calls during the session.
Close the apps and disconnect
the devices taking up your
Internet bandwidth.
Consider switching between Wi-
Fi and mobile data network.
Press CONTINUE.
If this message appears after a failed
monitoring attempt:
Close the apps and disconnect
the devices taking up your
Internet bandwidth.
Make sure you are close to your
Wi-Fi router and there are no
walls or obstacles in between.
Consider switching between Wi-
Fi and mobile data network.
Press CLOSE.
Restart the session.
Avoid initiating or answering calls
during the session
.
If the problem persists, please
contact customer support via the
support chat in the app or at
or
1-800-
554-9041 (USA only).