Invu by Nuvo™
User Manual
Troubleshooting
NV-UMLS-0012
71
8
Troubleshooting
This section lists issues or observations that you may encounter, the possible cause(s) and
recommended actions.
8.1
Forgot Password
The Forgot Password appears on the log-in screen.
Press
FORGOT PASSWORD
if you forgot the password.
Enter your subscribed email address.
Press the
SEND RECOVERY LINK
button.
An email with a link to a webpage where you can set a new password is sent to your
email address.
Press the
BACK TO LOGIN
button.
Enter the email address and the new password.
Press
SIGN IN
.
8.2
INVU Sensor Band
™
Connectivity Troubleshooting
Table 8-1. Band connectivity problems
Problem
Cause
Recommended Actions
QR Code Scan Failed!
Scanned QR code is not an
INVU sensor band QR code
or is corrupted.
Make sure that you are scanning
the QR code located on the INVU
Sensor Band
™
.
Try to scan the QR code again.
If the problem persists, please
contact customer support via the
support chat in the app or at
or
1-800-
554-9041 (USA only).
Replacement of the sensor band
might be needed.
Connectivity Problem
with the Sensor Band.
The INVU Sensor Band is
turned off.
If the LED is off, turn on the device
and make sure that the LED light on
the controller is steady green.
The Bluetooth connection
is disabled on the phone.
Enable the Bluetooth feature on
your phone and try to reconnect.
The phone and the device
are not close enough.
Bring your phone closer to the
device, to a distance of closer than
16 feet (5 meters) away, and with
no walls or obstacles in-between.
The sensor band was
automatically shut down
due to no activity.
If the LED is off, turn on the device.