Troubleshooting
Monitoring Session Troubleshooting
74
Nuvo Group Ltd.
System Errors
Cause
Recommended Actions
The sensor band is not
properly attached to the
abdomen.
INVU Sensor Band
Connectivity Problem
Data transfer problem
between the mobile device
and the sensor band during
the session.
Verify the INVU Sensor Band and
mobile device are close and
within Bluetooth range: less than
16 feet (5 meters) away, and
with no walls or obstacles in-
between.
Disconnect other devices
connected to your Wi-Fi or
Bluetooth network.
Network Connectivity
Problem
Wi-Fi network or cellular
Internet provider is
disconnected during the
session setup phase.
Make sure your Internet
connection is working properly
(Wi-Fi or cellular data plan).
Press CLOSE or CONTINUE.
If not successful, consider
switching between Wi-Fi and
cellular data plan.
Internet connection - Wi-Fi
or Cellular - was turned off
during the session.
The system enables trying to
reconnect to the Internet for up to 5
minutes, then the session will be
stopped.
To troubleshoot:
Turn on your Wi-Fi or cellular
connection.
Consider switching between Wi-
Fi and cellular data plan.
Please note that if the Internet
connectivity is restored within those
5 minutes, the data from a
monitored session will be uploaded
to the server and the session will
continue.
If the Internet connectivity is not
restored within those 5 minutes the
session will fail with an error.
Server Is Offline or
Unreachable.
Data transfer via the
Internet is not working.
This might indicate that the
cellular data plan is
Check your Internet connection.
Try loading any web page using
the browser on your mobile
device.