6-14 Solving System Problems
Getting Help From Your Company
If you are in a company, the best source of help may be
internal. Your company may have designated central support
personnel to whom you can go when you have problems.
Getting Help From an NEC CSD Dealer
The NEC CSD dealer from whom you purchased the system
is a good source of help and should be contacted. The dealer
is backed by complete support resources and programs within
NEC CSD.
Getting Help From NEC CSD Technical Support
Center
Help is available to you through the NEC CSD Technical
Support Center. (International customers should check with
their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week.
Call the NEC CSD Technical Support Center, toll free, at
1-800-632-4525
(for the U.S. and Canada) for the following
support.
System hardware — toll-free phone support is limited to
the length of the standard warranty.
For hardware support after the standard warranty, get
system hardware support for a fee.
Preinstalled software — toll-free phone support for
90 days from the time of your first call to the NEC CSD
Technical Support Center.
After the initial 90 days, get preinstalled software support
for a fee.
