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NEC POWERMATE 5100 - SERVICE, Manual

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6-2   Solving System Problems

Occasionally, you may encounter a problem with the
computer. In most cases, the problem is one that you can
solve yourself.

The system has a built-in program that automatically checks
its components when the system is powered on. If there is a
problem, the system displays an error message. If this
happens, follow any instructions on the screen.

If screen messages do not help or an error message does not
appear, refer to the information in this chapter to determine
and solve the problem.

Solutions to Common Problems

See the following sections to match your problem area and
view the possible causes and solutions.

When trying to solve problems, you should note what the
system was doing when the problem occurred and what you
attempted to do to correct the problem. This information is
useful if you request assistance.

System Problems

Check the following list to match your problem and see the
possible cause and solution.

„

 

No power and power lamp not lit.

Check that all power switches are on.

Check that the power cable is plugged into the system
power socket and that the other end is plugged into a live,
properly grounded AC power outlet or surge protector.

Check the outlet or surge protector by plugging in a lamp.

Summary of Contents for POWERMATE 5100 - SERVICE

Page 1: ...ct is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC CSD To allow for design and specification improvements the information in this document is subject to change at any t...

Page 2: ... set up start up and shut down the system It also provides information on installing applications and tips on caring for the system Chapter 3 Configuring the System describes how to use the software utilities shipped with your system including the BIOS Setup Utility the NEC Select Install CD and the NEC Driver CD It also provides detailed information on jumpering devices in the system Chapter 4 Ma...

Page 3: ...lp you use your computer productively and safely This appendix also instructs you on how to set up and use your computer to reduce your risk of developing nerve muscle or tendon disorders WARNING Prolonged or improper use of a computer workstation may pose a risk of serious injury To reduce your risk of injury set up and use your computer as described in Appendix A Setting Up a Healthy Work Enviro...

Page 4: ...r loss of life CAUTION Cautions indicate situations that can damage the hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard for example Ctrl Alt or Enter Text or keystrokes that you enter appear in boldface type For example type abc123 and press Enter File names are printed in uppercase lett...

Page 5: ...ate 5100 Series computer How Does Your Workplace Measure Up This brochure provides information for setting up and using the computer productively and safely Information includes guidelines to reduce the risk of injury associated with using a computer NEC PowerMate 5100 Series Release Notes Release Notes provide additional information about the computer that was not available at the time the user s...

Page 6: ... documentation is available from NEC CSD NEC PowerMate 5100 Series Service and Reference Manual part number 819 181926 000 This manual provides information for maintaining troubleshooting and repairing the computer This manual also includes hardware and interface information for programmers engineers and others who need to know how the system is designed To purchase the service and reference manua...

Page 7: ... literature and technical information bulletins with FaxFlash By using FaxFlash you can be kept up to date on the latest technical information for your system See NEC CSD FaxFlash Service in Chapter 7 for information about using FaxFlash ...

Page 8: ...tures 1 10 Inside Features 1 11 System Board 1 12 Riser Board 1 13 Power Supply 1 13 IntelliCase Chassis 1 14 Speakers 1 14 System Features 1 16 Hardware 1 16 Software 1 18 Preloaded Operating System 1 18 NEC Select Install CD 1 18 NEC Driver CD 1 20 Security 1 21 2 Setting Up the System Cable Connections 2 2 Startup 2 4 Shutdown 2 5 Power Saving Features 2 7 System Care 2 7 Protecting the System ...

Page 9: ...C Select Install CD 3 26 Introducing Select Install Options 3 27 Choosing a Program 3 28 Rebuilding the Hard Drive and Restoring the Operating System 3 29 Auto Rebuild and Restore 3 30 Custom Rebuild and Restore 3 34 Restoring the Operating System 3 39 Installing Applications 3 43 Using the Selective Application Restore Program on a Remote CD 3 45 NEC Help Center 3 48 Installing the NEC Help Cente...

Page 10: ...oring Capabilities 4 9 Using the Chassis Intrusion Notification Feature 4 10 LDCM Admin Function 4 11 Cheyenne Backup 4 11 NEC Security 4 12 NEC SNMP Agent 4 12 Installing the NEC SNMP Agent 4 14 Configuring the NEC SNMP Agent for Windows 95 4 14 Configuring the NEC SNMP Agent for Windows 98 4 16 Configuring the NEC SNMP Agent for Windows NT 4 18 NEC WebTelligent 4 19 NEC WebTelligent Features 4 2...

Page 11: ...ocating Device Slots 5 28 Preparing the Device 5 28 Connecting Device Cables 5 29 Diskette Drive Signal Cable 5 31 IDE Signal Cables 5 32 System Power Cables 5 33 Cabling Storage Devices 5 34 IDE Device Cabling 5 35 Diskette Drive Cabling 5 36 Installing Storage Devices 5 37 Removing the Front Panel 5 38 Replacing the Front Panel 5 40 Installing a 5 1 4 Inch Device 5 42 Installing a 3 1 2 Inch Har...

Page 12: ... Board System 7 6 NEC CSD Technical Support Services 7 9 A Setting Up a Healthy Work Environment Making Your Computer Work for You A 2 Arrange Your Equipment A 4 Adjust Your Chair A 5 Adjust Your Input Devices A 7 Adjust Your Monitor A 9 Vary Your Workday A 11 Pre existing Conditions and Psychosocial Factors A 12 Checking Your Comfort How Do You Measure Up A 13 Checking Your Chair A 13 Checking Yo...

Page 13: ...rs B 8 Dimensions B 9 System Unit B 9 Keyboard B 9 Power B 9 Operating Environment B 10 Compliance B 10 C Questions and Answers Boot Questions C 2 BIOS Questions C 4 Monitor Questions C 6 Multimedia Questions C 7 CD ROM Drive Questions C 9 Mouse Questions C 9 Power Management Questions C 11 System Security Questions C 12 Memory Questions C 14 Modem Questions C 14 Miscellaneous Questions C 15 Gloss...

Page 14: ...1 Reviewing System Features Front Features Rear Features Inside Features Speakers System Features ...

Page 15: ...Graphics Port AGP functionality These components are housed inside the system s space saving mini desktop chassis This chapter provides a look at the front rear internal and peripheral features of the system It highlights system hardware and software and describes the security features of the system For more information about using system features see Chapter 3 Configuring the System and Chapter 4...

Page 16: ... Front features A System Controls and Lamps B CD ROM Drive not installed in all systems C Diskette Drive not installed in all systems System controls and lamps A Power Button B Power Lamp C Suspend Button D Reset Button E Disk Lamp ...

Page 17: ...ter for a short time Press any key or move the mouse to resume system operation at the point where you stopped it An amber system unit power lamp indicates that the system is in a power saving mode If you have a VESA compliant monitor the monitor also goes into a power saving mode Reset button Use the reset button to restart the computer after it is powered on You might need to restart the compute...

Page 18: ... green lamp tells you that the hard drive is reading or writing data CAUTION Do not turn off the system unless absolutely necessary while the disk lamp is lit To do so can damage your hard drive or data Diskette Drive A Some systems come with a 3 1 2 inch diskette drive assigned as drive A by the system Use diskette drive A to copy data files to and from a diskette You can also use it as a bootabl...

Page 19: ...he system from the CD ROM drive with a bootable CD To enable the system to boot from the CD ROM drive see Boot Menu in Chapter 4 The CD ROM drive operates at different speeds depending on whether the CD you are using contains data or music This allows you to get your data faster and to see smoother animation and video Rear Features On the back of the computer you can find external connectors power...

Page 20: ...rnal connectors let you attach peripheral devices such as a monitor keyboard mouse and printer to the system The computer has the following external connectors VGA connector Attach the signal cable from the monitor to the VGA connector The VGA connector and the system board AGP controller provide enhanced graphics performance particularly for 3 D applications The VGA connector supports an NEC Mult...

Page 21: ...g audio information in your data system files Line out jack The line out jack allows you to connect an amplified output device such as powered speakers a stereo tape recorder or an external amplifier for audio output If you ordered speakers use this jack to connect them Audio connectors A Microphone In Jack B Line Out Jack Printer port Use this port to connect a parallel printer with a 25 pin conn...

Page 22: ...ersal Serial Bus ports The Universal Serial Bus USB ports allow you to add new plug and play serial devices without opening up the system You simply plug the devices into the ports The USB determines system resources for each peripheral and assigns them without user intervention Up to 127 devices can be daisy chained to the USB ports LAN connector The rear panel contains one RJ 45 compatible port ...

Page 23: ...r option installation procedures This board is compatible with the PCI graphics standard and supports graphics intensive 3 D applications Power Supply Features The system has the following power supply features Power supply fan The power supply fan cools system components and prevents them from overheating Keep the area near the fan clear for proper ventilation Voltage selector switch Sets the vol...

Page 24: ...ket Inside Features See the following figure for the location of features inside the system A list of features and feature descriptions follow the figure Inside the system A Riser Board B Expansion Slots C System Board D Internal Hard Drive E Power Supply F Accessible Device Slots ...

Page 25: ...oard also supports an IDE CD ROM drive housed in the accessible 5 1 4 inch device slot The internal hard disk can be upgraded with a hard disk option available from NEC CSD Note Other storage devices such as a Zip drive or tape backup unit can be installed in the accessible device slot s These devices and the required cables may be purchased separately from your computer vendor See the printed rel...

Page 26: ...g the CD Audio In Modem In Wake On LAN connector and the chassis intrusion connector hardware monitor the external LAN connector power connectors on the back of the board The following connectors support one or two expansion boards one PCI connector one shared PCI ISA connector Power Supply The system s 145 watt power supply converts AC voltage from the power source such as a standard properly gro...

Page 27: ... size and dimensions standardized system board size and dimensions riser board with an NLX connector for signal and power circuitry to keep the system board largely free of cabling a system board that installs along rails with a single securing latch for easy access Speakers Some systems come with a pair of high quality 9 watt stereo speakers that you can arrange to suit your work environment ...

Page 28: ...t jack on the back of the system unit The speaker set features a power button a power lamp and volume and treble control knobs Adjust the speaker volume by using the volume control on the front of the right speaker or by using the Windows sound software To bring up a volume control double click the speaker icon on the taskbar next to the system clock Also use the software to balance the sound betw...

Page 29: ...ul and support heavy duty computational graphical and networking tasks AGP Graphics The computer supports the AGP Accelerated Graphics Port standard An AGP controller and 2 MB of video memory reside on the system board and enhance performance with graphics intensive operations such as 3 D applications Audio on the System Board The Crystal CS4235 audio system is integrated on the system board The a...

Page 30: ...cables and eliminate the need to swap devices A single USB port can connect up to 127 daisy chained devices System Memory The computer comes with at least 32 MB of SDRAM and supports or can be upgraded to 256 MB The system memory is made up of Dual In Line Memory Module DIMM sticks DIMMs have 168 pins and are 64 bits each non parity DIMMs function as a single bank They can be installed in your com...

Page 31: ...computer s hardware capabilities Preloaded Operating System The Microsoft Windows 95 Windows 98 or Windows NT operating system comes loaded on the system NEC Select Install CD Install the software and documentation provided by NEC CSD from the NEC Select Install CD The NEC Select Install CD can also be used to restore any of the software and documentation or to restore the entire operating system ...

Page 32: ...apacity disk capacity expansion board settings and applications Use LANDesk software for remote starts from a server computer using Wake On LAN and remote reboot NEC Desktop SNMP Agent Use the Simple Network Management Protocol SNMP Agent to monitor the features configurations and locations of computers in your network Cheyenne Backup Use this utility to save and retrieve material that might other...

Page 33: ... following online documentation is provided on the NEC Select Install CD NEC Help Center The NEC Help Center is an online version of the printed user s guide It provides extensive information about the PowerMate system Healthy Environment This is an online version of the printed brochure Setting Up a Healthy Environment NEC Driver CD The NEC Driver CD contains a wide selection of drivers for hardw...

Page 34: ... utility is limited to a subset of all BIOS Setup parameters when a Supervisor password has been set The administrator password allows full access to the system and the BIOS The Unattended start security feature when enabled allows the system to boot but locks the keyboard until the user password is entered This feature is grayed out if no password has been set NEC Security The NEC Security Utilit...

Page 35: ...2 Reviewing System Features Chassis intrusion notification Whenever the chassis cover is removed LANDesk Client Manager logs the incident and then reports it on screen the next time the system is rebooted ...

Page 36: ...2 Setting Up the System Cable Connections Startup Shutdown Power Saving Features System Care More Information ...

Page 37: ...system components as follows Note See the Quick Setup poster for diagrams showing most cable connections Connect the keyboard and mouse cables Use the icons on the rear of the system unit to identify the keyboard and mouse connectors Connect the monitor cable to the VGA connector on the rear of the monitor and the VGA port on the system unit If the system comes with speakers connect the cables as ...

Page 38: ...work line to the RJ 45 connector on the rear of the system unit See the network administrator for guidelines on configuring the system for network access If you have a printer connect the printer cable to the printer port on the rear of the system unit Secure the cable with the screws provided Connect the other end to the printer If you have a serial device connect one end of the serial cable to t...

Page 39: ...system unit Connect the other end to a surge protector recommended or a properly grounded wall outlet CAUTION NEC CSD recommends connecting the power cable to a surge protector Startup Press the power button to start up the system The power lamp lights green to indicate that the system is on The NEC startup screen appears At the bottom of this screen messages like the following appear Press F2 key...

Page 40: ...ps may sound If this happens repeatedly after powering on power off the system and turn to Chapter 6 Solving System Problems This chapter provides some helpful hints on obvious system problems Note If the system displays a message indicating that system settings have changed run the BIOS Setup utility see Chapter 3 Configuring the System On PowerMate systems loaded with the Windows NT 4 0 operatin...

Page 41: ...hen either the hard drive lamp diskette drive or other device lamp is lit Information on the device might be lost or damaged 4 Click Start on the taskbar then point to and click Shut Down Selecting Shut Down gives you several choices in the pop up submenu Select Shut down the computer then click Yes or press Enter to shut down the computer Note A message appears informing you when it is safe to tu...

Page 42: ...power button and above the reset button Take care to avoid pressing the power or reset buttons by accident Accidentally pressing the power or reset buttons can result in the loss of data When the system goes into Suspend mode it saves data and system status and then shuts off power to all possible components Suspend mode lets you save power without first saving your work An amber power lamp indica...

Page 43: ...ns and stress Disconnect the system from telephone and power lines when an electrical storm threatens If you have a fax modem lightning can travel in on the phone line and damage both the fax modem and the system unit Lightening can also travel in on power lines and damage the monitor and system unit Be sure that system power is off before you connect or disconnect a cable Never make cable changes...

Page 44: ...g is placed on top of the system power cables Prevent dust from entering the system by covering it when it is not in use Keeping the System in Good Condition Maintain the condition of the system by periodically using the following general procedures WARNING For safety power off and unplug the system monitor and any external devices before cleaning them Clean the outside of the computer with a soft...

Page 45: ...to diskettes Zip disks or tape cartridges Be sure to take precautions for storing and transporting Zip disks diskettes or tape cartridges so that they are not exposed to magnetic fields or electrical impulses 2 Remove any diskette from the diskette drive If you have a CD in the CD ROM drive remove the CD 3 Turn off the system unit and any external options connected to it 4 Unplug the system unit p...

Page 46: ...l CD See Setting Up a Healthy Work Environment either in Appendix A of this User s Guide or in the online Healthy Environment help file Take the System Tour in the online NEC Help Center See System Information in the online NEC Help Center Install any of your own applications See the documentation that comes with the application Upgrade the system with more memory or a storage device See Chapter 5...

Page 47: ...CD multimedia systems FAQs in the online NEC Help Center and Appendix C of this guide Using the suspend button Saving Power and Managing Power in System Information NEC Help Center Adding options System Upgrades in the online NEC Help Center and in Chapter 5 of this guide Understanding power management Saving Power and Managing Power in System Information NEC Help Center Access the world wide web ...

Page 48: ...er Information You Want to Find Where to Find it Using support services 24 Hour Information Services in Service Support NEC Help Center and in Chapter 7 of this guide Taking care of the system System Care in Chapter 2 of this guide Troubleshooting tips Chapter 6 in this guide ...

Page 49: ...3 Configuring the System Configuration Tools and Utilities BIOS Setup Utility Flash Utility NEC Select Install CD NEC Help Center NEC Driver CD Jumper Settings ...

Page 50: ...these and other tools see the sections following the tables Configuration Tools and Utilities The following table lists means for configuring the system and the utility tool or procedure to use for the configuration Note Also see the next chapter Managing System Resources for ways to manage system resources and configure the system remotely Configuration Tools and Utilities Configuration Tool or U...

Page 51: ... Setup Advanced menu hard drive subjecting to power management BIOS Setup Power menu hardware adding BIOS Setup Advanced menu Healthy Environment online document installing NEC Select Install CD IDE device configured as primary or secondary device BIOS Setup Advanced menu IDE device configuring as master or slave BIOS Setup Advanced menu Jumper Settings inactivity timeout setting BIOS Setup Power ...

Page 52: ...ing BIOS Setup Maintenance menu reminders to back up the system BIOS Setup Boot menu reminders to run virus scan BIOS Setup Boot menu serial ports enabling BIOS Setup Advanced menu software provided through NEC installing NEC Select Install CD time and date setting BIOS Setup main menu upper memory for a legacy ISA device reserving BIOS Setup Advanced menu Wake On LAN boot the system from a remote...

Page 53: ...data when system power is turned off Nonvolatile memory in your system is stored in a complementary metal oxide semiconductor CMOS chip backed up by a battery on the system board The battery supplies continuous power to CMOS memory and maintains configuration information when system power is off see Battery Replacement in Chapter 6 NEC CSD recommends that you print out or write down your current B...

Page 54: ...nu Note The BIOS Setup utility Main Menu may contain additional setup options in systems that contain a Pentium II processor See the Help facility built into the Setup utility for more information on these options How to Use BIOS Setup Use the keys shown on the bottom of the Setup menu to make your selections or exit the current menu The following table describes the navigation keys ...

Page 55: ...s and exits the menu Menu items preceded by contain a submenu of selectable fields for setting system parameters To display a submenu use the arrow keys to move the cursor to the submenu you want Then press Enter Maintenance Menu The Maintenance Menu only appears when the system board has been jumpered for Configure mode When the system is restarted in Configure mode the BIOS Setup utility comes u...

Page 56: ...jumpering the system board for Configure mode for instructions on changing processor speed and for clearing a password Maintenance Menu Items Menu Item Settings and Description Processor Speed 233 MHz 266 MHz 300 MHz 333 MHz Sets processor speed Clear All Passwords Enter Clears the User and Supervisor passwords Press Enter to bring up a dialog box asking for confirmation that the passwords should ...

Page 57: ...ld is read only and cannot be changed from the BIOS Setup utility Example 4K4UE0X0 22A 0001 A Processor Type This field is read only and cannot be changed from the BIOS Setup utility Example Celeron Processor Speed This field is read only and cannot be changed from the BIOS Setup utility Example 266 MHz System Memory This field is read only and cannot be changed from the BIOS Setup utility Example...

Page 58: ...is turned off Example 09 30 00 System Date Set system date in this field Press Tab or Enter to move between month date and year fields Example 08 22 1998 American 22 08 1998 European Advanced Menu The Advanced Menu is a top level menu in the BIOS Setup utility Choose the Advanced Menu by selecting Advanced in the legend bar Press Enter to display the submenu CAUTION Setting items on this menu to i...

Page 59: ...ing always reverts to No after the reboot Numlock Auto On Off Determines whether Numlock is on or off when the system is powered on Auto sets Numlock to the same setting it had before the system was rebooted Peripheral Configuration This menu changes dynamically as choices are made For example if Serial Port A is set to Enabled additional choices appear for Base I O address and interrupt Dynamic s...

Page 60: ... shipped with a fax modem board Serial Port B defaults to Disabled Auto enables the device but the BIOS does not place its resources unless the Plug and Play O S option in BIOS is set to No Mode Serial IrDA ASK IR Sets the mode for Serial Port B Only appears if Serial Port B is Enabled Base I O Address 3F8 2F8 3E8 2E8 An asterisk displayed next to an address indicates a conflict with another devic...

Page 61: ...78 378 3BC 228 An asterisk displayed next to an address indicates a conflict with another device Only appears if Parallel Port is Enabled Interrupt IRQ7 IRQ5 An asterisk displayed next to an interrupt indicates a conflict with another device This option only appears if Parallel Port is set to Enabled An interrupt set to IRQ5 in a multimedia system might conflict with the audio subsystem settings D...

Page 62: ... the system boots Set a hard disk pre delay if your hard drive needs more time to spin up Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Device type None Device type None Device type None Device type None Each device menu item displays the Hard drive or CD ROM identifier if a device is installed If you install a hard drive that does not feature auto IDE type detectio...

Page 63: ... partitioned and formatted unpredictable results may occur including data loss Maximum Capacity Displays capacity in MB When Type is set to Auto the value in the Maximum Capacity field is computed from the auto detected values in Cylinders Heads and Sectors and the field is read only Multi Sector Transfers Disabled 2 sectors 4 sectors 8 sectors 16 sectors When Type is set to Auto the value in the ...

Page 64: ...the value in the Ultra DMA field is auto detected and the field is read only Floppy Options Bring up submenu by pressing Enter Floppy disk controller Enabled Disabled This field enables the diskette drive interface connector on the riser board Diskette A Disabled 360 KB 5 1 4 1 2 MB 5 1 4 720 KB 3 1 2 1 44 1 25 MB 3 1 2 2 88 MB 3 1 2 Floppy Write Protect Disabled Enabled Set the field to Enabled t...

Page 65: ... logging Disabled Enabled Enabled allows the logging of DMI events SETUP Prompt Disabled Enabled Displays the Setup entry prompt on boot when set to disabled does not prevent entering the BIOS Setup utility ECC Event Logging Disabled Enabled This menu item is only displayed when ECC DIMMs are detected Mark DMI events as Read Enter Press Enter to bring up a dialog box asking for confirmation to mar...

Page 66: ... of memory that is to be shared between graphics and system functions Resource Configuration Bring up the submenu by pressing Enter IRQ3 IRQ4 IRQ5 IRQ7 IRQ10 IRQ11 IRQ14 IRQ15 Available Reserved An Available setting for any IRQ indicates that that IRQ is available on the system A Reserved setting indicates that that IRQ is reserved for use by Legacy ISA devices This option appears only if the seco...

Page 67: ...ey Click Disabled Enabled Turns the audible key click on or off Keyboard Auto repeat Rate 2x 6x 10x 13 3x 18 5x 21 8x 26 7x 30x sec Sets the number of times per second a keystroke is repeated when a keyboard key is held down Keyboard Auto repeat Delay 1 4 sec 1 2 sec 3 4 sec 1 sec Controls the delay before characters begin repeating when a keyboard key is held down Security Menu The Security Menu ...

Page 68: ...the Set Supervisor Password option Set User Password Enter Use this field to set or change the user password Press Enter to bring up a dialog box where the password can be entered and confirmed Do not create a user password that is a subset of the Supervisor password If you do the system may only respond to the user password and only provide user level access until the password is cleared from the...

Page 69: ...e user password is required When this field is set to Disabled the user is prompted for the password before the system can boot The Enter Password prompt is displayed When this field is set to Enabled and a user password is established the system can complete a boot and run without prompting the user for a password except when booting from a diskette However the keyboard is locked the user passwor...

Page 70: ...to Enabled the other Power Management options can be configured Fan Always On No Yes Select Yes to force the fan to remain on when the system is in a powered managed state Inactivity timer Off 5 minutes 10 minutes 20 minutes 30 Minutes 1 hour 2 hours Establishes how long the system must remain inactive before it enters the power saving suspend mode Hard drive Disabled Enabled When set to Enabled t...

Page 71: ...rmal Write Protect Writes protects the boot sector on the hard drive to prevent viruses After Power Failure Power On Stay Off Last State When After Power Failure is set to Power On the system powers on after a power failure With the Stay Off setting the system does not power on after a power failure With the Last State setting the system powers on only if it was powered on when the power failure o...

Page 72: ...ovable Devices Second Boot Device ATAPI CD ROM Drive Third Boot Device Hard Drive Fourth Boot Device Network Boot Fifth Boot Device MBA Hard Drive Bring up the Hard Drive submenu by pressing Enter IDE drives IDE drives are identified by auto typing Select an IDE device from the option list with the up or down arrow press the plus or minus key to change the device s boot order Bootable ISA Cards Se...

Page 73: ...from before the BIOS session Load Setup Defaults Reverts to the factory shipped settings FLASH Utility The system BIOS resides on a flash read only memory ROM chip in your system The flash ROM can be updated with a very simple procedure Performing an update is done with a BIOS flash diskette The diskette contains the latest version of the BIOS code You can obtain the flash diskette from NEC CSD or...

Page 74: ...w flash into memory Select Continue with Programming 7 After the upgrade completes remove the upgrade diskette 8 Reboot the system and start the Setup program Press F9 to reset the BIOS defaults Then use the copy of the Setup selections you made at the beginning of this procedure to set the parameters See Chapter 7 for information about using the website or bulletin board NEC Select Install CD The...

Page 75: ...se the Select Install CD you can do one or more of the following operating system OS restore with disk rebuild deletes all data on the disk operating system OS restore only for systems running the Windows 95 or Windows 98 operating system preserves data on the disk selective application and or documentation install or restore The OS Restore and Selective Application Restore programs use easy to un...

Page 76: ...mat the hard drive and restore the operating system Using the program is the first phase of a full system restore After restoring the OS continue with a Selective Application Restore See the section called Rebuilding the Hard Drive and Restoring the Operating System and under it either Auto Rebuild and Restore or Custom Rebuild and Restore Restore only the operating system Fix OS If you do not nee...

Page 77: ... system and a full suite of optional drivers that correspond to hardware options offered by NEC CSD For information on installing optional device drivers see NEC Driver CD Note To install any of the optional device drivers not currently installed on the system see NEC Driver CD Rebuilding the Hard Drive and Restoring the Operating System The OS Restore allows you to repartition and or reformat you...

Page 78: ...o repartitions and or reformats your hard drive run a Selective Application Restore to reinstall any application that came with your system See Installing Applications for directions on running this program Auto Rebuild and Restore To perform an auto OS Restore that also repartitions and reformats your hard drive boot the system from the Select Install CD When the system boots from the CD it autom...

Page 79: ... to continue or Exit to exit the program A License Agreement screen appears with three options Back Reject and Accept The Back button returns you to the Welcome screen The Reject button terminates the restoration process The Accept button signals that you accept the terms of the license and allows you to continue 3 Read the license agreement and click Accept to continue ...

Page 80: ... 98 operating system This button does not appear if you are running the Windows NT operating system Click Custom or Auto to repartition and or reformat your hard drive before reinstalling the operating system To only reinstall the operating system while leaving applications and data files intact see Restoring the Operating System 4 Click Auto to do a basic operating system restore After you click ...

Page 81: ...ng screen appears indicating that the system is about to partition and format your hard drive using the FDISK program This warning screen contains three options Back Exit and Continue Click Back to return to the Partition Information screen Click Exit to terminate the restore process Click Continue to perform FDISK 7 If you click Continue the system performs FDISK using the FAT type you selected a...

Page 82: ...puter follow the procedures in NEC Driver CD Custom Rebuild and Restore To perform a custom OS Restore with choices on repartitioning and or reformatting the hard drive boot the system from the Select Install CD When the system boots from the CD it automatically loads the MS DOS based Operating System Restore program CAUTION If possible back up your data before performing an OS restore Follow thes...

Page 83: ... to continue or Exit to exit the program A License Agreement screen appears with three options Back Reject and Accept The Back button returns you to the Welcome screen The Reject button terminates the restoration process The Accept button signals that you accept the terms of the license and allows you to continue 3 Read the license agreement and click Accept to continue ...

Page 84: ...pear if you are running the Windows NT operating system Click Custom or Auto to repartition and reformat your hard drive before reinstalling the operating system To only reinstall the operating system while leaving applications and data files intact see Restoring the Operating System 4 Click Custom on the Restore Mode screen if you wish to customize the OS restore After you click Custom the integr...

Page 85: ...s screen appears with a status bar showing the progress of the formatting After the drive has been reformatted the Installing Applications screen appears indicating the status of the restore process as the operating system loads from the CD This screen also displays the version of Windows OS being installed The other software components required for the operating system are also loaded from the CD...

Page 86: ...der software may not work in a Windows 95 or Windows 98 system configured for FAT 32 In Windows NT 4 0 systems the Partition Information screen does not appear Instead the FAT16 Partition warning appears This screen is described in the following paragraph 8 After you select the FAT type a warning screen appears indicating that the system is about to partition and format your hard drive using the F...

Page 87: ...CD tray 10 Click OK to reboot This completes the Custom Rebuild and Restore procedure To install any of the applications or device drivers that came with the computer follow the procedures in Installing Applications To install device drivers that did not come with your computer follow the procedures in NEC Driver CD Install the applications or drivers that were not provided by NEC by using the ven...

Page 88: ...g system without repartitioning or reformatting the hard drive 1 Power on or restart the system and immediately insert the Select Install CD into the CD ROM drive After the system boots from the CD the Operating System Restore Welcome screen appears see the following figure Welcome screen 2 Click Continue to continue or Exit to exit the program ...

Page 89: ...sic users who require limited manual control of restore functions The Custom button selects a more advanced restore process for more control of restore functions The Fix OS button selects a restore process that reinstalls the operating system but leaves the applications and data files intact for systems running the Windows 95 or Windows 98 operating system This button does not appear if you are ru...

Page 90: ...nstallation can take from 5 to 10 minutes The drivers and other software components required for the operating system are also loaded from the CD After the OS finishes loading the Operating System Restore Completed screen appears 6 Remove the CD from the CD tray 7 Click OK to reboot 8 If one or more Version Conflict dialog boxes appear click Yes in response to the Do you want to keep this file mes...

Page 91: ...ating system files or device drivers that have been factory installed on the hard drive or any of the applications that came on the CD Note To install drivers that have not been factory installed on the hard drive see NEC Driver CD 1 With the operating system running insert the NEC Select Install CD into the CD ROM drive The CD autorun feature generates the NEC Selective Application Restore Progra...

Page 92: ... check mark appears in the box To deselect an item double click it again so that the check mark disappears Items that appear grayed out are already installed on your system 3 Click OK The application files reload sequentially and a progress bar appears for each application selected 4 When all the applications have finished installing remove the CD ...

Page 93: ...elective restore process completes Using the Selective Application Restore Program on a Remote CD If the computer is connected to a network and set up to access a shared CD ROM drive a System Administrator can install the applications associated with the OS from the NEC Select Install CD in the remote CD ROM drive The following procedure applies Windows 95 Windows 98 and Windows NT systems Differe...

Page 94: ...ed CD ROM drive is designated as drive E In the popup menu right click on Sharing The Properties screen appears In the Properties screen click Shared As On Windows 95 or Windows 98 systems type a name in the Share Name field For example type CD ROM in the field On Windows NT systems click the New Share button then type a name in the Share Name field For example type CD ROM in the field Click OK Th...

Page 95: ... the setup exe program The NEC Selective Restore window appears NEC Selective Restore window Note To install additional drivers see NEC Driver CD 8 Select the applications or drivers you want to install by double clicking on the item box or line A check mark appears in the box To unselect an item double click it again so that the check mark disappears 9 Click OK ...

Page 96: ...ure your system to use the NEC Help Center first install Microsoft Internet Explorer 4 01 Then proceed with the guidelines in Installing the NEC Help Center To uninstall the NEC Help Center follow the instructions in Uninstalling the NEC Help Center The NEC Select Install CD also comes with an online brochure Healthy Environment Install this brochure using the instructions in Installing Applicatio...

Page 97: ...lp Center To uninstall the NEC Help Center use these steps 1 Access the C Program Files nechlpct directory 2 Double click the Unwise exe icon All files related to the NEC Help Center and the C Program Files nechlpct directory are removed from the system To reinstall the NEC Help Center use the NEC Select Install CD and follow the instructions in Installing the NEC Help Center NEC Driver CD Your sy...

Page 98: ...rrently installed on the system Doing so can damage the operating system 1 Install the device that will require the new driver before installing the driver 2 With the operating system running insert the NEC Driver CD into the CD ROM drive The CD autorun feature launches the NEC Driver CD window If you do not have autorun enabled open Windows Explorer click on the CD ROM icon and double click Setup...

Page 99: ...or each driver you wish to install 7 Restart the computer to ensure that the installation process completes successfully Installing Drivers from a Remote CD If the computer is connected to a network and set up to access a shared CD ROM drive a System Administrator can install the optional drivers from the NEC Driver CD in the remote CD ROM drive The following procedure applies for Windows 95 Windo...

Page 100: ...hen highlight and select Control Panel from the submenu Double click the Control Panel icon on the Windows 95 or Windows 98 desktop Double click the Network icon Click the File and Print Sharing button Click the top box I want to be able to give others access to my files so a check mark appears Click OK The driver installs and the system reboots 3 Insert the NEC Driver CD into the shared CD ROM dr...

Page 101: ...ies screen 5 On the Client desktop double click Network Neighborhood 6 Double click Entire Network 7 Click the name of the computer with the shared CD ROM drive Double click the name of the shared CD ROM drive 8 Access the subdirectory that corresponds to the driver you wish to install 9 Double click the setup exe icon corresponding to the driver you wish to install CAUTION When you run a setup ex...

Page 102: ...rd jumpers enable you to configure your system for a particular system requirement Conditions that require changing jumper settings include the following situations You need to verify that the system is set to operate at the speed of the installed processor This procedure is seldom required however if it is see Verifying the Processor Speed if you need to check the system s processor configuration...

Page 103: ... on how to access the files and download them onto a diskette CAUTION Jumpers are set correctly at the factory for your configuration If your system requires a jumper change change only the setting for that condition Otherwise keep the jumpers at their factory settings The following figure shows location of the system configuration jumper J6C1 on the system board Locating the system board jumper A...

Page 104: ... configuration parameters including processor speed and password settings Recovery Mode Enables BIOS recovery procedures The BIOS attempts to recover the BIOS configuration A Recovery diskette is required downloadable from the NEC CSD website Verifying the Processor Speed To verify that the system is set to operate at the speed of the installed processor 266 MHz 300 MHz or 333 MHz depending on the...

Page 105: ...gs See BIOS Setup Utility CAUTION Starting the system in Configure mode resets BIOS settings to their factory defaults Before jumpering the system for Configure mode write down any customized BIOS settings When the system is started in Normal mode press F2 to bring up the BIOS Setup utility Re customize your BIOS settings 1 Power off and unplug the system and any external options Remove the system...

Page 106: ...Use the up or down arrow key to select the correct processor speed Press Enter 8 Select the Exit menu with the left or right arrow key Press Enter to exit saving changes Press Enter again to confirm that you wish to exit the BIOS Setup utility 9 Power off and unplug the system and any external options again Remove the system unit cover see Removing the Cover 10 Move the J6C1 jumper back to pins 1 ...

Page 107: ...ep the jumpers at their factory settings Access the BIOS Setup utility and record your customized settings See BIOS Setup Utility CAUTION Starting the system in Configure mode resets BIOS settings to their factory defaults Before jumpering the system for Configure mode write down any customized BIOS settings When the system is started in Normal mode press F2 to bring up the BIOS Setup utility Re c...

Page 108: ... is required The Maintenance menu is active 6 Select the Clear All Passwords field Press Enter A Setup Confirmation window appears with the prompt Clear All Passwords Now The default is Yes 7 Press the left or right arrow key to toggle between Yes and No Select Yes and press Enter to activate the choice 8 Select the Exit menu with the left or right arrow key Press Enter to exit saving changes Pres...

Page 109: ... BIOS settings Hard Drive Jumper Settings Hard drive jumpering varies according to the particular model in the system and how that model is configured The following hard drive models are available for your system from NEC CSD Seagate Maui 2 1 GB Fujitsu Pico Bird 4 3 GB Quantum Fireball 6 4 GB Quantum Fireball 8 4 GB Jumper settings are included on a label attached to the top of the drive Refer to...

Page 110: ...per block to configure the master slave and cable select options The user selectable jumper settings are as follows CS Cable Select jumper Not used SL Slave Present jumper Disabled pin 2 open factory default Enabled pin 2 jumpered MA Master Select jumper Enabled pin 3 jumpered factory default Disabled pin 3 open ...

Page 111: ...4 Managing System Resources System Management Tools LANDesk Client Manager Cheyenne Backup NEC Security NEC SNMP Agent NEC WebTelligent NEC Configuration Change Notification NEC Auto Backup Utility ...

Page 112: ...n Change Notification These software tools and utility programs are on the NEC Select Install CD that came with your system To install the software tools and programs on the system see Installing Applications in Chapter 3 See the following table for a quick guide to the utilities tools or procedures to use in managing system resources For detailed information about these and other tools see the se...

Page 113: ...NEC Auto Backup utility hard drive monitoring NEC Configuration Change Notification CCN hardware monitoring for chassis intrusion LANDesk Client Manager IRQs setting remotely LANDesk Client Manager logging events NEC WebTelligent memory displaying monitoring LANDesk Client Manager NEC SNMP Agent NEC Configuration Change Notification model number monitoring NEC SNMP Agent network board monitoring L...

Page 114: ...ager LDCM is a software program provided on the NEC Select Install CD Note See Installing Applications in Chapter 3 for information about how to install LDCM on the system LDCM uses the Desktop Management Interface DMI standard to manage components network interface cards memory software applications within a client or remote PC system It provides features for managing the resources of a local PC ...

Page 115: ...ient Manager settings cannot override the settings established in NEC Security back up and restore system configuration files back up system and application software using Cheyenne Backup troubleshoot receive notice of system events for example if the system is running low on memory you are notified of the potential problem detect changes to CPU memory and hard drive characteristics and alert you ...

Page 116: ...thy workstation is fixed you can refresh the screen to view the new correct PC health You can also set the monitor to report only unhealthy workstations Selecting the PC Health Meter The PC Health meter is a traffic signal that provides a visual indicator of workstation health A red light indicates that a critical system event has occurred You are required to fix the problem immediately A yellow l...

Page 117: ...rediction free virtual memory temperatures power supplies chassis opened GDI used non critical boot failure boot virus detection Once a threshold level has been passed on a workstation you can request notification of the problem and have it written into a log file Inventory Client Manager Inventory views the hardware and software components of your workstation The inventory consists of the followi...

Page 118: ...t Manager the Desktop Management Interface DMI is the standard interface used to manage system components on the computer Examples of system components are network interface cards and software applications System components provide a Management Information Format MIF file to be DMI compliant The information file describes component attributes that can be managed Client Manager can be used to get a...

Page 119: ...onfigurable interrupt generation based on upper and lower voltage limits chassis intrusion detection with interrupt generation capabilities To take advantage of these features DMI has expanded its interface in the following areas Interrupts may be enabled or disabled High and low limits can be set and are displayed for temperature and power supply voltages Current readings are displayed for temper...

Page 120: ...n window to remove the message from the screen Clear the message to prevent it from appearing again the next time the system is rebooted To clear the message follow these steps 1 Access LANDesk Client Manager If the LANDesk Client Manager Notification window is still open click Yes and then click the Client Manager button From the desktop click Start on the taskbar point to Programs point to LANDe...

Page 121: ...2 Restart the computer and wait for the operating system to finish loading 3 Click Start point to Programs and click Explorer 4 In Explorer double click C Landesk 5 Double click Admin 6 Double click Setup exe and follow the prompts Cheyenne Backup Cheyenne Backup is a data management and backup program available on systems running the Windows 95 or Windows 98 operating system This program is separ...

Page 122: ...or Windows 98 operating system NEC Security features allow a local user to change NEC Security passwords and enable a system administrator to control local machine devices including printer ports serial ports and diskette drives Note The NEC Security password is different from the password s that can be set through the BIOS Setup Utility See Installing Applications in Chapter 3 for information abo...

Page 123: ...ert Notification provides alerts when thresholds are exceeded for example when temperatures exceed specified limits in a computer SNMP managed devices on a network send messages traps when a preset level of device activity occurs Notification of events with SNMP traps is sent to a network manager upon reaching either a user specified over threshold or under threshold condition for any supported ma...

Page 124: ...ring the NEC SNMP Agent for Windows 95 The SNMP Agent is configured with the Windows 95 Policy Editor The Policy Editor configures the traps communities and other policies Use the Policy Editor to configure the traps communities and other policies as follows 1 In the Windows taskbar click Start and point to Programs Accessories and System Tools Click System Policy Editor 2 At the System Policy Edi...

Page 125: ... the Traps for Public Community to receive traps from the NEC SNMP agents For the NEC SNMP Agent to send a trap to the NEC SNMP Desktop Manager the port number can be configured from the registry HKEY_LOCAL_MACHINE SOFTWARE Packard Bell NEC Inc PBNEC SNMP Desktop Agent Port Number The default port number is set to 55593 Internet MIB RFC 1156 Allows the user to specify a contact name and location f...

Page 126: ...ools Click System Policy Editor 2 At the System Policy Editor click File and point to Open Registry Double click Local Computer 3 Expand Network and expand SNMP to display the list of policies The policies are Communities Specifies one or more groups of hosts that this computer belongs to and that can be managed with SNMP Permitted Managers Limits the set of SNMP management applications that can a...

Page 127: ... the registry HKEY_LOCAL_MACHINE SOFTWARE Packard Bell NEC Inc PBNEC SNMP Desktop Agent Port Number The default port number is set to 55593 Internet MIB RFC 1156 Allows the user to specify a contact name and location for the Internet MIB 4 Check each policy required and highlight the policy name For Communities Traps and Permitted Managers click Show and configure the policy as appropriate Highlig...

Page 128: ...en click the Services tab and click Add 4 At the Select Network Services screen highlight SNMP Service and click OK 5 At the Microsoft SNMP Properties screen set three properties Security Limits the set of computers than can perform SNMP management on this computer to those in the community and or specific computer names the user provides Traps Limits the set of computers that receive traps from t...

Page 129: ...s set to 55593 Agent Allows the user to specify a contact name and location for the computer 6 Edit the properties 7 Click OK to return to the Network screen 8 Click Close to return to the Windows screen NEC WebTelligent NEC WebTelligent is a web based desktop management system that works with Intel LANDesk Client Manager LDCM version 3 1 or later Desktop Management Interface DMI version 2 1 and t...

Page 130: ...rt notifications from managed clients NEC WebTelligent is an easy to use web based graphical user interface that runs on the Netscape and Microsoft Internet Explorer browsers see the following figure NEC WebTelligent NEC WebTelligent Features NEC WebTelligent provides the administrator with the following features and benefits WebTelligent Account Management ...

Page 131: ...limits for voltage and system temperature Generate alert for high voltage temperature or fan speed Generate alert for chassis intrusion Session Management Online help View system and log events Security Intranet user authentication Chassis intrusion monitoring Reduced Costs WebTelligent is free with the purchase of an NEC PowerMate Managed desktop computer WebTelligent is available as a free downl...

Page 132: ...web server software Microsoft Windows 95 or Windows 98 with Microsoft Personal Web Server version 1 0 or later Microsoft Windows NT with Peer Web Server version 2 0 or later Microsoft Windows NT with Microsoft Internet Information Server version 3 0 or later Microsoft Windows NT with Netscape FastTrack Server version 2 0 or later or Netscape Enterprise version 3 01 or later One or more Internet Br...

Page 133: ...l the WebTelligent software and the NEC Auto Discovery Agent software on a Windows 95 Windows 98 or Windows NT web server as follows 1 Close all open applications before installing WebTelligent and Auto Discovery Agent 2 Install the web server software on a machine with a host name such as PowerMate A Set up the web server as follows Install your web server Microsoft Personal Web Server or other s...

Page 134: ... the software can be downloaded from the NEC CSD website www nec computers com For systems with WebTelligent on the NEC Select Install CD see Installing Applications in Chapter 3 for instructions on loading WebTelligent using the NEC Select Install CD If downloading the WebTelligent software from the NEC CSD website www nec computers com save the download file in your C Temp directory or other app...

Page 135: ... CD or download it from the NEC CSD website www nec computers com Insert the NEC Select Install CD into the CD ROM drive Click Cancel in the screen Click Start on the taskbar point to and click Run and type E Tools drvsetup exe where E is the CD ROM drive Click OK Double click in the box next to WebTelligent Discovery Agent If the Discovery Agent is already installed it appears grayed out and chec...

Page 136: ...computer start a web browser Set the URL to the web server s machine name for example http PowerMate A At the Login screen see the following figure enter the following information At the username field type Admin At the password field type Admin Note that Admin must use a capital A and that the password can be changed after the first login ...

Page 137: ...g figure Click Discover on the WebTelligent screen to collect a list of machines to manage Double click the q icon on the WebTelligent screen and click on the domain name to locate the desktop being managed Click on the desktop to be managed A Workstation screen opens to display a summary of the workstation attributes ...

Page 138: ...on Change Notification NEC Configuration Change Notification is an application that runs as Windows starts It works with the LANDesk application and DMI Desktop Management Interface software to determine if there has been a change in the processor main memory or hard drive since the last startup A message appears on the screen when a change is detected ...

Page 139: ... Install NEC Auto Backup utility from the NEC Select Install CD see Installing Applications in Chapter 3 After you have installed the NEC Auto Backup utility from the NEC Select Install CD the utility runs from the Startup group on the Windows Start menu The utility has some configuration options that are accessible through the system tray icon The NEC Tools group on the Start menu includes a Read...

Page 140: ...5 Installing Options General Rules Safety Precautions System Unit Cover System Board Options Expansion Boards Data Storage Devices ...

Page 141: ...e system options Turn off system power and unplug the power cable Turn off and disconnect all peripherals When handling boards or chips touch the system frame to discharge static Do not disassemble parts other than those specified in the procedure All screws are Phillips head unless otherwise specified Label any cable connectors before disconnecting Note where the connector goes and in what positi...

Page 142: ...touching a metal object before removing the system unit cover Avoid carpets in cool dry areas Leave boards and chips in their anti static packaging until they re ready to be installed Dissipate static electricity before handling any system components boards chips and so on by touching a grounded metal object such as the system s unpainted metal chassis If possible use anti static devices such as w...

Page 143: ... damage to system components at power on When disconnecting a cable always pull on the cable connector or strain relief loop not on the cable itself System Unit Cover The following sections describe how to remove and replace the system unit cover Removing the Cover The following procedure describes how to remove the cover WARNING Before removing the system unit cover turn off the power and unplug ...

Page 144: ... clearing the message see Using the Chassis Intrusion Notification Feature in Chapter 3 1 Turn off and unplug the system unit 2 Disconnect the keyboard mouse monitor and any other external options such as a printer from the rear of the system unit Label all cables to make reinstallation easier CAUTION Electrostatic discharge can damage computer components Discharge static electricity by touching a...

Page 145: ...e cover screw A Thumb Screw 4 Slide the cover back about one half inch if necessary anchor one hand on the rear of the system unit as you slide the cover 5 Lift up at the top of the cover to release the cover tabs from the chassis slots ...

Page 146: ...Tab 1 of 5 D Metal Securing Rail 6 Pull the cover up until it comes free of the chassis Replacing the Cover Replace the cover as follows 1 Position the cover over the system unit The front edge of the cover should be about one half inch behind the front edge of the chassis ...

Page 147: ...the five tabs on the right side of the cover engage the securing rail on the edge of the chassis Replacing the cover A Slot 1 of 7 B Tab 1 of 7 C Tab 1 of 5 D Metal Securing Rail 3 Slide the cover forward to meet the front panel Note The cover fits tightly If the cover does not slide all the way to the front panel place one hand on the front of the unit while you slide the cover forward from the r...

Page 148: ...stem Board Removal The system board in your computer is very easy to remove No cables connect to the system board All power and signal connections from the system board are made through the riser board connector Use this procedure to remove the system board 1 Remove the system unit cover see Removing the Cover 2 Lift the insertion extraction latch slightly and pull it away from the system unit Thi...

Page 149: ...nstalling Options Insertion extraction latch A Insertion Extraction Latch B System Board 3 Carefully slide the board the rest of the way out taking care not to lift the board before it is free of the chassis ...

Page 150: ... of the chassis latch To use the latch correctly follow these steps CAUTION Take care in replacing the system board in the computer Incorrect use of the chassis latch can damage the latch 1 Make sure the chassis latch is in the open position 2 Position the narrow end of the system board rail in the chassis guide ...

Page 151: ...outside edge of the system board aligns with the outside edge of the chassis see the following figure CAUTION To prevent damage to the latch align the system board with the outside edge of the chassis before closing the latch Note When the system board is properly inserted the chassis latch and system board rail should be positioned as shown in the following figure ...

Page 152: ... into the system unit and secures it into the riser board connector CAUTION If the board does not slide when you push the latch slide the board out of the unit a bit and check the alignment position see the previous figure Push the latch closed When the system board is aligned correctly you might need to push the outside edges of the board to fully seat it into the riser board connector ...

Page 153: ...e chassis latch The system board is secured when the latch is parallel with the outside edge of the board Secured position of latch A Rail B Latch Closed C Edge of Chassis D Edge of System Board 5 Replace the system unit cover see Replacing the Cover ...

Page 154: ...pes memory can be installed in one or both sockets the size of the DIMMs can vary between sockets single and double sided DIMMs are supported Note ECC DIMMs are not supported To determine what configuration of DIMMs to use see the table Supported DIMMs For sample memory configurations see the table Sample DIMM Upgrade Paths To locate memory module sockets on the system board see the figure System ...

Page 155: ...x 64 72 16 Mbit 128 MB CAS Latency 2 SDRAM 16 Mbit x 64 72 16 Mbit Sample DIMM Upgrade Paths DIMM 1 DIMM 2 Total Memory 16 MB 16 MB 32 MB 32 MB 32 MB 32 MB 16 MB 48 MB 32 MB 32 MB 64 MB 64 MB 64 MB 64 MB 16 MB 80 MB 64 MB 32 MB 96 MB 64 MB 64 MB 128 MB 128 MB 128 MB 256 MB The information in this table shows sample DIMM upgrade paths it does not represent every combination of DIMMs supported in th...

Page 156: ... computer In Windows 95 or Windows 98 you can also find the amount of memory by pointing to My Computer clicking the right mouse button and selecting the Performance tab Removing a DIMM If your memory configuration requires the removal of a module perform the following steps CAUTION Before opening the computer and before handling boards or memory modules reduce static discharge by touching the sys...

Page 157: ...18 Installing Options Locating system board DIMM sockets A System Memory Sockets 3 Press the plastic clips at the outer edges of the socket away from the memory module This ejects the DIMM from the socket ...

Page 158: ...see Removing the Cover 2 If you need to remove a currently installed memory module see Removing a DIMM CAUTION Before you install a module reduce static discharge by touching the system s metal chassis 3 Align the new module with an empty memory socket Make sure the notches on the module align with the keys in the socket 4 Press the module firmly into the socket ...

Page 159: ...ed Inserting a DIMM A Plastic Clip 6 Replace the system unit cover see Replacing the Cover Note If you find a discrepancy in the amount of memory displayed at the Power On Self Test or in Windows with the amount of memory that you installed check that you installed the memory modules correctly ...

Page 160: ...s to resolve Plug and Play automatically configures the board for the system Locating Expansion Slots The system has three expansion slots see the following figures one PCI slot one shared PCI ISA slot ISA expansion slots support industry standard 8 bit or 16 bit expansion boards The PCI ISA slot also supports PCI expansion boards The PCI slots support bus mastering and accept PCI expansion boards...

Page 161: ...5 22 Installing Options Locating expansion board slots on the chassis A PCI Slot B PCI ISA Slot Expansion board connectors on the riser board A PCI Connector B PCI ISA Connectors ...

Page 162: ...n the board 3 Remove the screw securing an expansion slot cover see the following figures Set the screw aside it will be used to secure the expansion board 4 Remove the slot cover Save it to cover the slot again in case the expansion board is removed CAUTION A slot cover can damage the system board or any option board if it falls into the system Take care to keep the slot cover from falling when r...

Page 163: ...oving a slot cover A Screw B Slot Cover 5 Holding the board by its edges or its bracket insert the board into the expansion slot see the following figure Press the board firmly into the expansion slot connector on the riser board ...

Page 164: ...an expansion board A Screw B Board C Riser Board 6 Use the slot cover screw removed earlier to secure the expansion board 7 Attach any signal cables required by the expansion board 8 Replace the system unit cover see Replacing the Cover ...

Page 165: ...o the board 3 Remove the screw that secures the board to the support bracket Set the screw aside it will be used to secure the slot cover once the board is removed 4 Pull the board out of the connector Pull the board out of the expansion slot Removing the expansion board A Screw B Board C Riser Board 5 Replace the slot cover removed when the expansion board was installed Secure the cover with the ...

Page 166: ...DE devices such as IDE hard drives or an IDE CD ROM drive Note Physically the system unit contains room for a total of three storage devices Logically the IDE controllers on the riser board support up to four IDE devices Additional storage devices might require the installation of a compatible controller board or cables See your optional hardware dealer about the storage devices available for the ...

Page 167: ...nch internal hard drive slot 1 inch high thin height one 5 1 4 inch accessible device slot 1 6 inch high half height that can contain a CD ROM drive or other device Locating device slots A Internal Hard Drive Slot B Accessible Device Slots Preparing the Device Before installing a storage device in the system follow any preinstallation instructions that come with the device For example check the fo...

Page 168: ...t comes with the device for jumper setting information CD ROM drive must be set correctly as the first master or second slave device on the IDE channel See Connecting Device Cables for more information Connecting Device Cables The cables used for installing optional storage devices include the following diskette drive signal cable IDE signal cables system power cables Riser board cable drive conne...

Page 169: ...evices on the primary and secondary IDE connectors on the riser board IDE Connector Configuration Configuration Primary connector Secondary connector 1 device hard drive Master hard drive Slave none Master none Slave none 2 devices hard drive CD ROM Master hard drive Slave none Master CD ROM Slave none 2 devices hard drive hard drive Master hard drive Slave none Master hard drive Slave none ...

Page 170: ...diskette drive The colored edge of the cable goes to pin 1 on the cable connector Align the red edge of the cable with pin 1 the notched end on the drive connector The following figure shows a typical two connector diskette drive signal cable Diskette drive signal cable A Connects to 1 44 MB Diskette Drive or other compatible device B Connects to Riser Board ...

Page 171: ...connector IDE cable connected to the second IDE device such as the CD ROM drive and to the secondary IDE connector The following figures show typical two connector IDE cables for the internal hard drive and CD ROM drive If the IDE cable is not keyed with a connector tab align the colored edge of the cable with the pin 1 side of the drive connector Internal hard drive IDE cable A Connects to Riser ...

Page 172: ...Cables Power cables come from the power supply and are attached to the standard storage devices System power cables vary in length and provide connector sizes to accommodate a variety of supported storage configurations Power cable connectors are keyed to fit only in the correct position The following figure shows the power cable connectors ...

Page 173: ...ces shipped with the system are already connected NEC CSD provides two types of cabled storage devices for the computer IDE devices includes hard drive or CD ROM drive diskette drive 1 44 MB drive Other storage devices such as a Zip drive or tape backup unit can be installed in the accessible device slot s These devices and the required cables may be purchased separately from your computer vendor ...

Page 174: ...ect the signal cable connector to the connector on the IDE device Take care to prevent bending drive connector pins Align the cable connector as shown in the following figure 2 Locate an available power connector coming from the power supply 3 Connect the appropriate power cable to the power connector on the IDE device A IDE Cable B Power Cable Connecting IDE device cables ...

Page 175: ...kers connect the audio cable to the CD In connector on the riser board see the instructions that come with the drive Diskette Drive Cabling The following procedure explains how to cable a diskette drive 1 Connect the diskette drive signal cable connector to the signal connector on the device as shown in the following figure 2 Locate an available power connector coming from the power supply 3 Conne...

Page 176: ...ive signal cable to the diskette drive connector on the riser board See Connecting Device Cables for more information Installing Storage Devices The following subsections describe how to install 3 1 2 inch and 5 1 4 inch drives in the system The installation procedures include removing the front panel replacing the front panel installing a 5 1 4 inch device replacing an internal hard drive ...

Page 177: ...t covers the slot on the front panel 1 Remove the system unit cover see Removing the Cover 2 Press in on the left and right locking tabs and press down on the middle tab see the following figure Note The inside of the front panel has three locking tabs two on the left and right sides and one in the middle The panel also has two pop in tabs on each side and four slots on the bottom 3 Remove the fro...

Page 178: ...igure Removing the front panel A Pop In Tabs one not shown B Locking Tabs C Metal Chassis Tabs D Front Panel Slots 5 Remove the blank panel if installed from the storage slot by pressing the panel tabs from inside the front panel and pushing the blank panel out see the following figure ...

Page 179: ... the slot cover aside 7 Install the device see Installing a 5 1 4 Inch Device Replacing the Front Panel If you remove a 5 1 4 inch device from your system you need to cover the opening in the front panel with a blank panel Do this before replacing the front panel To replace the front panel proceed as follows 1 Align the front panel tabs with the holes in the front of the system unit ...

Page 180: ...on the left and right locking tabs and press down on the middle tab see the following figure 3 Align and insert the front panel slots into the metal chassis tabs 4 Evenly press the front panel into position until the tabs lock the panel in place on the chassis Replacing the front panel A Pop In Tabs one not shown B Locking Tabs C Metal Chassis Tabs D Front Panel Slots 5 Replace the system unit cov...

Page 181: ... a 5 1 4 inch frame adapter and then follow the instructions in this section 1 Follow the preinstallation instructions that come with your device such as setting jumpers and switches See Preparing the Device for device preparation information 2 Remove the system unit cover see Removing the Cover 3 Remove the front panel see Removing the Front Panel 4 From the front of the system insert the device ...

Page 182: ... and Cabling an IDE Device 6 Insert the device the rest of the way into the device slot making sure that the locking tabs on the sides of the drive engage the brackets on each side of the device slot 7 Replace the system unit front panel see Replacing the Front Panel 8 Replace the system unit cover see Replacing the Cover 9 Run the Setup program to set the new configuration see BIOS Setup Utility ...

Page 183: ...ion information 2 Remove the system unit cover see Removing the Cover 3 If a currently installed hard drive is being replaced Label the IDE device signal and power cables connected to the drive and then disconnect them Remove the two screws securing the internal hard drive bracket to the top of the chassis see the following figure Lift the internal hard drive bracket out of the slots in the chassi...

Page 184: ...ure the bracket inside the chassis Securing an internal hard drive to the chassis A Bracket Screws B Internal Hard Drive Screws C Internal Hard Drive D Bracket Slots 8 Connect the device cables see Connecting Device Cables and Cabling an IDE Device 9 Replace the system unit cover see Replacing the Cover 10 Run the Setup program to set the new configuration see BIOS Setup Utility in Chapter 3 ...

Page 185: ...6 Solving System Problems Solutions to Common Problems How to Clean the Mouse Battery Replacement How to Get Help ...

Page 186: ...ns to Common Problems See the following sections to match your problem area and view the possible causes and solutions When trying to solve problems you should note what the system was doing when the problem occurred and what you attempted to do to correct the problem This information is useful if you request assistance System Problems Check the following list to match your problem and see the pos...

Page 187: ...etup utility Boot menu System does not boot and error message displayed on screen Run the Setup Utility see Chapter 3 Check that the parameters are set correctly particularly if you just installed an option System emits continuous beeps Turn the system off wait at least five seconds and turn the system on If the beeps continue call your NEC CSD dealer or the NEC CSD Technical Support Center System...

Page 188: ...rformance appears sluggish Check that the system is set for optimal operation See the operating system documentation Check the memory requirements of your software applications If required install additional DIMM memory see Chapter 5 If you added optional memory check that you correctly installed the DIMM memory System password forgotten Clear the password and reset it See Clearing The Password in...

Page 189: ...p Utility to verify that the initial boot parameter is set to diskette drive A and not a hard drive Monitor Problems Check the following problems to see the possible cause and solution Monitor screen is dark or the display is hard to read Check that the monitor is on Check that the monitor power cable is connected to the monitor and a power outlet the monitor signal cable is connected to the syste...

Page 190: ...ick the right mouse button anywhere on the Windows desktop and a menu appears Click on Properties and the Display Properties window appears Keyboard Mouse Problems Check the following problem to see the possible cause and solution Mouse or keyboard does not respond You may have connected the mouse and keyboard after turning on the system Turn the system off make sure the mouse and keyboard are con...

Page 191: ...The drive designation is below the CD ROM drive icon As an alternative open Windows Explorer and scroll down the list of folders until you locate the CD ROM drive icon The drive designation is beside the icon The CD ROM drive is not reading a disc Check that the disc is inserted in the CD tray with the printed label side up Check that the disc is a data disc not a music disc Try a different disc t...

Page 192: ...er is on Verify that all speaker cable connections are correct and secure Speaker volume is too low Adjust the volume control on the speaker If the volume is still too low adjust the volume through the system software See your Windows Multimedia online help Sound is only coming from one speaker Balance the speaker output by adjusting the balance in the sound software See your Windows Multimedia on...

Page 193: ...cover Mouse ball cover A Mouse Ball Cover 3 Rotate the ball cover counterclockwise and remove the cover 4 Turn the mouse over so that the cover and ball fall into your palm 5 Clean the mouse as follows Use tap water or tap water and a mild detergent to clean the mouse ball Use a clean lint free cloth to dry the ball Blow into the mouse socket to remove remaining dust or lint ...

Page 194: ...manufacturer CAUTION Removing the battery from the system board causes the computer to lose system configuration information Prior to removing the battery run the BIOS Setup Utility see Chapter 3 and print out or write down the system configuration settings Then you can restore the system to its previous settings WARNING The battery can explode if it is incorrectly replaced or improperly discarded...

Page 195: ... Removing the Cover in Chapter 5 Observe all safety precautions when removing the cover 3 If necessary slide the system board out of the chassis see Removing the System Board in Chapter 5 4 Locate the battery socket on the system board Note This procedure is for system boards using the 3 volt lithium battery shown in the following figure Locating the battery socket on the system board A Battery ...

Page 196: ...ry up gently on the spring loaded tab as shown in the following figure The battery should pop completely out of the socket so that you can remove and discard it properly 6 Remove the battery and discard it in accordance with the manufacturer s instructions Removing the battery A Battery B Tab 7 With the positive side facing up slide the new battery into the socket and press it into place ...

Page 197: ...problems yourself and were not successful you may want to try one or more of the following 24 hour services for answers to your questions Some services require a modem or fax machine NEC CSD website and FTP site NEC CSD FaxFlashSM Service Email to NEC CSD Technical Support Services through a commercial online service or the Internet Fax Service to NEC CSD Technical Support Services NEC CSD Bulleti...

Page 198: ...er Help is available to you through the NEC CSD Technical Support Center International customers should check with their sales provider Direct assistance is available 24 hours a day 7 days a week Call the NEC CSD Technical Support Center toll free at 1 800 632 4525 for the U S and Canada for the following support System hardware toll free phone support is limited to the length of the standard warr...

Page 199: ...repair service is designed to support your warranty and non warranty service activity Before you call for repair service see the previous sections in this chapter to determine if you can solve the problem yourself within your company through your dealer or with the help of a technician from the NEC CSD Technical Support Center If the system requires repair service from NEC CSD call 1 800 632 4525 ...

Page 200: ...7 Getting Services and Support NEC CSD Website NEC CSD FTP Site NEC CSD FaxFlash Service Email Fax Technical Support Service NEC CSD Bulletin Board System NEC CSD Technical Support Services ...

Page 201: ...r a network board and Internet access you can access the NEC CSD website You can do this through a commercial online service or through your Internet account The NEC CSD website contains general information about NEC CSD and its products an online store press releases reviews and service and support information Look in the Service and Support area for the following technical documentation includin...

Page 202: ...ess through your service ftp neccsdeast com Once in the file menu follow the prompts to choose and download the file s you want NEC CSD FaxFlash Service The NEC CSD FaxFlash service is a self help automated electronic information service for obtaining up to date product application notes installation procedures troubleshooting tips data sheets technical information bulletins illustrated parts list...

Page 203: ...ystems Catalog 8 NEC Portable Systems including Versa Notebook and MobilePro Handheld computers Catalogs 5 6 7 and 8 contain technical support information including Technical Information Bulletins Illustrated Parts lists Frequently Asked Questions FAQs lists and other product support documents Order information from FaxFlash as follows 1 Be sure that your fax machine or fax modem is on Have the do...

Page 204: ...d document to arrive at your fax machine before calling to order more documents If FaxFlash attempts to send the second order before the first order is completed the order may be canceled After three tries FaxFlash assumes that your line is busy and terminates any further processing of the order Email Fax Technical Support Service The NEC CSD Technical Support Center offers technical support by em...

Page 205: ...ude your voice telephone number and your fax number with the question You will receive a response to your questions within one business day NEC CSD Bulletin Board System If you have access to a modem you can use the NEC CSD Bulletin Board System BBS to get the latest information on hardware and software The BBS allows you to download files video drivers printer drivers BIOS updates etc to a disket...

Page 206: ...ialing the phone number If you need to check communications settings check that the settings match the following BBS parameters Baud rate select any baud rate that matches the modem Parity none Data bits 8 Stop bits 1 Flow control Xon Xoff select Hardware if using 14 4 Kbps or higher 5 Following the HyperTerminal instructions enter the BBS phone number 978 635 4706 Your business phone system and o...

Page 207: ...e menu 11 At the File menu select F for a list of downloadable files Follow the prompts to select a file for downloading CAUTION Executable files automatically format the diskette when you download files from the BBS Formatting destroys any data on the diskette Before you download files from the BBS check that you do not have information on the diskette that you need After you complete downloading...

Page 208: ... for the following support System hardware toll free phone support is limited to the length of the standard warranty For hardware support after the standard warranty get system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NEC CSD Technical Support Center After the initial 90 days get preinstalled software support for a...

Page 209: ...ment Making Your Computer Work for You Arrange Your Equipment Adjust Your Chair Adjust Your Input Devices Adjust Your Monitor Vary Your Workday Pre existing Conditions and Psychosocial Factors Checking Your Comfort How Do You Measure Up ...

Page 210: ...e everywhere More and more people sit at computers for longer periods of time This appendix explains how to set up your computer to fit your physical needs This information is based on ergonomics the science of making the workplace fit the needs of the worker Some nerve tendon and muscle disorders musculoskeletal disorders may be associated with repetitive activities improper work environments and...

Page 211: ... susceptible to developing these disorders due to preexisting conditions or psychosocial factors see Preexisting Conditions and Psychosocial Factors later in the appendix To reduce your risk of developing these disorders follow the instructions in this appendix If you experience discomfort while working at your computer or afterwards even at night contact a doctor as soon as possible Signs of disc...

Page 212: ...ou use frequently within easy reach Adjust your workstation setup to the proper height as described in this appendix by lowering the table or stand that holds your computer equipment or raising the seat height of your chair To create more desk space you can put your computer base on the floor Adjust your chair Adjust your keyboard and mouse Adjust your monitor ...

Page 213: ...ture throughout the day Check the following Keep your body in a relaxed yet upright position The backrest of your chair should support the inward curve of your back Use the entire seat and backrest to support your body Tilt the backrest slightly backwards The angle formed by your thighs and back should be 90 or more ...

Page 214: ...ootrest when attempts to adjust your chair and workstation fail to keep your feet flat Be sure that you have adequate clearance between the top of your thighs and the underside of your workstation Use armrests or forearm supports to support your forearms If adjustable the armrests or forearm supports should initially be lowered while all the other adjustments discussed in this appendix are made On...

Page 215: ...ur wrists straight and use your entire arm when moving a mouse Do not grasp the mouse tightly Grasp the mouse lightly and loosely Adjust the keyboard height so that your elbows are near your body and your forearms are parallel to the floor with your forearms resting on either armrests or forearm supports in the manner described previously If you do not have armrests or forearm supports your upper ...

Page 216: ...your wrists between typing Avoid resting your wrists on sharp edges Type with your wrists straight Instead of twisting your wrists sideways to press hard to reach keys move your whole arm Keep from bending your wrists hands or fingers sideways Press the keys gently do not bang them Keep your shoulders arms hands and fingers relaxed ...

Page 217: ... Adjust the monitor height so that the top of the screen is at or slightly below eye level Your eyes should look slightly downward when viewing the middle of the screen Position your monitor no closer than 12 inches and no farther away than 28 inches from your eyes The optimal distance is between 14 and 18 inches Rest your eyes periodically by focusing on an object at least 20 feet away Blink ofte...

Page 218: ...an anti glare filter Clean your monitor regularly Use a lint free non abrasive cloth and a non alcohol neutral non abrasive cleaning solution or glass cleaner to minimize dust Adjust the monitor s brightness and contrast controls to enhance readability Use a document holder placed close to the screen Position whatever you are looking at most of the time the screen or reference material directly in...

Page 219: ...structions Vary your tasks throughout the day Take frequent short breaks that involve walking standing and stretching During these breaks stretch muscles and joints that were in one position for an extended period of time Relax muscles and joints that were active Use a timer or reminder software to remind you to take breaks ...

Page 220: ...following hereditary factors vascular disorders obesity nutritional deficiencies e g Vitamin B deficiency endocrine disorders e g diabetes hormonal imbalances connective tissue disorders e g arthritis prior trauma to the hands wrists arms shoulders neck back or legs prior musculoskeletal disorders aging fluid retention due to pregnancy poor physical conditioning and dietary habits and other condit...

Page 221: ...ally adjust your chair and your posture Checking Your Keyboard Is your keyboard angled so your wrists are straight when you type Is your keyboard directly in front of you Do you avoid resting your wrists on sharp edges Do you press the keys gently and not bang on them Checking Your Mouse Is your mouse at the same height as the keyboard and next to the keyboard Are your wrists straight and your tou...

Page 222: ...quent short breaks Do you stretch and walk during your breaks Do you vary your tasks during the day Do you have regular eye checkups Do you contact your doctor if you feel any sustained discomfort For more information on workstation setup see the American National Standard for Human Factors Engineering of Visual Display Terminal Workstations ANSI HFS Standard No 100 1988 The Human Factors Society ...

Page 223: ...B System Specifications System Processor Memory RAM Input Output I O Facilities Sound System Graphics Fax Modem Board Diskette Drive Hard Drive Peripherals Dimensions Operating Environment Compliance ...

Page 224: ...Socket One micro ATX S E C cartridge Slot 1 242 pin edge connector VID pins program voltage regulator on system board to the required voltage for the processor Secured to connector on system board in retention mechanism Random Access Memory RAM Standard RAM minimum of 16 MB of Synchronous Dynamic Random Access Memory SDRAM installed in one or two industry standard dual in line memory module DIMM s...

Page 225: ...tery module Input Output I O Facilities Industry standard interfaces integrated on system board Parallel bi directional ECP EPP support one 25 pin connector Serial one high speed RS 232C port using 16550 UART supports transfer rates up to 115 2 KB per second 9 pin connector Universal Serial Bus USB two USB ports support two USB peripherals directly to the system with appropriate connector each por...

Page 226: ...ated on the riser board IDE dual IDE channels each supporting two Ultra DMA IDE devices CD ROM drive and hard drive on separate channels support for up to 33 3 MB second 32 bit transfers on PCI bus support for a total of four IDE devices 40 pin connectors support for PIO mode 3 and mode 4 Diskette drive supports one diskette drive 1 2 MB or 1 44 MB 34 pin connector CD Audio In connector Modem In c...

Page 227: ...ibility Stereo jacks microphone in and line out Support for 16 bit address decode Stereo analog to digital and digital to analog converters Analog mixing anti aliasing and reconstruction filters Full digital control of all mixer and volume control functions Software switching between rear panel Mic In and Line In connectors ADPCM A Law and u Law compression decompression Pin compatible with the Ya...

Page 228: ...P 2 4 V 42bis MNP 5 Asynchronous transmission Graphics AGP graphics controller ATI Rage IIC on system board with 2 MB of synchronous graphics RAM SGRAM Diskette Drive 3 1 2 inch 1 44 MB Recording capacity High density mode Unformatted 2 00 1 00 MB Formatted 1440 KB 512B 18 Sec 720 KB 256B 18 Sec Normal density mode Unformatted 1 00 0 50 MB Formatted 640 KB 256B 16 Sec 20 KB 128B 16 Sec Data transf...

Page 229: ...59 BPI Seek time 3 ms Head setting time 15 ms Tracks per inch 135 TPI Recording mode MFM FM Temperature operating 4 to 46 Relative Humidity 20 to 80 Dimensions W x H x D 25 4 mm x 101 6 mm x 146 mm Weight 430 grams typical Hard Drive One of the following drives comes with the system IDE Hard Drives 2 1 GB Ultra DMA 4 1 GB Ultra DMA 6 4 GB Ultra DMA 8 4 GB Ultra DMA ...

Page 230: ...ork PCI 3 D video with 4 MB of video memory Speakers Altec Lansing 9 watt system ACS 90R Frequency Response 90 Hz 20 kHz Operating voltage 15 VDC Sensitivity 300 mV Speaker Controls Power on off button Power indicator lamp Volume control Treble control Subwoofer output jack External DC jack AC adapter ...

Page 231: ... 3 6 in 91 44 mm Width 15 5 in 393 7 mm Depth 14 5 in 368 3 mm Weight configuration dependent Keyboard Height 1 6 in 40 6 mm Width 19 0 in 482 6 mm Depth 8 4 in 213 3 mm Weight 3 5 to 4 lb Power Universal Power Supply 145 Watt 115 230 Volt Power Management ACPI APM full power reduction ...

Page 232: ...art 15 Subpart B UL 1950 3rd edition Canadian C UL C22 2 No 950 95 ICES 003 Issue 2 Revision 1 European CE EMC Directive 89 336 EEC EN55022 1993 Class B EN50082 1 1997 CE LVD Directive 73 23 EEC EN60950 Energy Star Compliance All models are Energy Star Compliant Meets all requirements in European Waste Regulation Ordinance for packaging and scrap ...

Page 233: ...ers Boot Questions BIOS Questions Monitor Questions Multimedia Questions CD ROM Drive Questions Mouse Questions Power Management Questions System Security Questions Memory Questions Modem Questions Miscellaneous Questions ...

Page 234: ...on Press F2 or F1 depending on your system and the specific boot message while the boot message is displayed to run the BIOS Setup utility and view change system parameters Note The actual boot message and view options vary from system to system Why did I get the message operating system not found If you left a CD in the CD ROM drive your system may not be able to boot Try removing the CD and rebo...

Page 235: ... Select Install CD Restart your computer and press F2 when you see the boot message such as Escape to view POST F2 to enter BIOS Setup or Press F2 to run SETUP Go to the Boot menu in the BIOS Setup utility and check if the boot sequence is as follows First boot device FDD diskette drive Second boot device CD ROM Third boot device HDD hard drive If the boot sequence is not as listed above you have ...

Page 236: ...f the boot sequence is as follows First boot device FDD diskette drive Second boot device CD ROM Third boot device HDD hard drive Note When starting the system looks for the operating system files It looks at the boot devices in your system in the order that is specified in the BIOS If the diskette drive comes before the hard drive in boot order and you do not have a diskette in drive A the system...

Page 237: ...ded with the computer or BIOS update and make your decision from there on whether to upgrade CAUTION When in doubt call the NEC CSD Technical Support Center before updating the BIOS You might have to download the updated BIOS and then run it to decompress the files or make a diskette the file will instruct you BIOS updates are available from the NEC CSD website FTP site and Bulletin Board System B...

Page 238: ...onitor flickering A low refresh rate can cause flickering The lighting in the area might also cause it To select the correct refresh rate or any other video attribute right click the Windows desktop and click Properties The Settings tab on the Display Properties window offers various setup features for your video display You can select the resolution number of colors and monitor type Selecting the...

Page 239: ...oard or on an audio board option that you may order from NEC CSD Refer to Appendix B System Specifications for information about the system s audio features and capabilities The sound is no longer working on my computer What can I do to get it back To enable sound check hardware as follows Check that speaker power is on Make sure the cables are properly connected from the speaker to the computer S...

Page 240: ...ight side of the taskbar What is MPEG MPEG is a compression decompression standard developed by a professional video group called the Motion Pictures Experts Group MPEG produces full screen broadcast quality digital video This basically means viewing movies on the computer What is the advantage of AGP Accelerated Graphics Port AGP is a dedicated high bandwidth port on the system board that improve...

Page 241: ...your Windows desktop The drive designation is below the CD ROM drive icon Mouse Questions How do I change mouse sensitivity and double click speed You can change the mouse sensitivity and the double click speed in Windows Click the Start button on the Windows taskbar Point to Settings and click Control Panel From the Control Panel double click the Mouse icon A menu provides options that include mo...

Page 242: ...ght button to click OK and exit the Mouse menu What do I do if my mouse stops functioning or its operation is slow or sluggish You may have connected the mouse after turning on your system Turn off the system and check that the mouse is properly connected to the mouse port on the system unit Turn on the computer and wait for the system to boot and for the software drivers to load If the system is ...

Page 243: ...bar or move the mouse to reactivate the system What does an amber power lamp indicate An amber power lamp often indicates that the system is in a Suspend mode of operation The system conserves power when you do not use the mouse or keyboard and the system is not processing any data for a preset amount of time What is a timeout A timeout is the amount of time the system or a particular component is...

Page 244: ... drive COM ports or a printer port Windows network security features To learn more about the network security features available through the Windows operating system refer to your Windows documentation or consult your system administrator Chassis intrusion notification Whenever the chassis cover is removed LANDesk Client Manager logs the incident and then reports it onscreen the next time the syst...

Page 245: ...o all Setup fields How do I set a password See Security Menu in Chapter 3 How do I use a password See Security Menu in Chapter 3 What do I do if I forget my password If you forget the password you must clear the password by setting a jumper on the system board see Clearing a Password in Chapter 3 Once you clear the password you can boot the system and set a new password in Setup How can I protect ...

Page 246: ...rd DIMM sockets See DIMM Upgrade in Chapter 5 Modem Questions What is U S Robotics x2 Modem Technology The x2 technology is new modem technology that allows users with a U S Robotics 56 Kbps modem to download data at speeds up to 53 Kbps the FCC regulated limit and send data at speeds up to 33 6 Kbps To use the x2 modem technology you need 1 An Internet Service Provider that provides an x2 capable...

Page 247: ...tral Office this will limit the connection rate Many times x2 connection speeds will be in the range of 42 Kbps to 47 Kbps The highest connection speed according to FCC regulations should be 53 Kbps Miscellaneous Questions What can I do to upgrade performance Increase system memory see DIMM Upgrade in Chapter 5 for guidelines about increasing system memory Increase video memory depending on the vi...

Page 248: ... do I sometimes have trouble retrieving email and accessing a website First make sure you are logged onto the network and your password entries are correct There are many reasons why a site may take longer to come up than others The most common reason is that the site has many visitors causing a delay in processing your request for access If a system on the network is running extremely slowly chec...

Page 249: ... Intel Microsoft and Toshiba When installed on the system ACPI enables the operating system to control the amount of power given to each device attached to the computer With ACPI the operating system can turn off peripheral devices such as CD ROM drives when they are not in use As another example ACPI enables manufacturers to produce computers that automatically power up as soon as you touch the k...

Page 250: ...be followed in order anti aliasing Making jagged edges look smoother by filling in the jags with an intermediate color Usually used in reference to the edges of shapes especially letters on a computer screen API Application Programming Interface An API is a series of functions that programs can use to make the operating system do routine or repetitive tasks Using Windows APIs for example a program...

Page 251: ...ion for long term data storage especially for backup and security purposes Files can then be added to or deleted from the archive Also refers to the location where data is stored ASIC Application Specific Integrated Circuit A chip designed for use on a particular circuit board or for a very narrow range of use The digital signal processor chip on a modem is an ASIC asynchronous Refers to operation...

Page 252: ...iskette drive storage medium that doesn t hold data Formatting generally detects and marks these areas so they won t be used Certain utility programs do too and it is a good idea to run this type of utility occasionally to prevent data loss if the condition of the drive changes bandwidth A measure of how much information something can carry Specifically data path times frequency For example the IS...

Page 253: ...S Basic Input Output System A program or set of programs permanently stored in ROM chips installed on the system board The BIOS contains functions that control the real time clock keyboard disk drives video display and other peripheral devices For example the BIOS Setup utility program is contained in the BIOS and when you change the drive type you change the BIOS bit Binary digit The smallest uni...

Page 254: ...ed as a whole especially in memory On a disk the data in one sector in modem data transfer the bits between checksums board Printed circuit board Board onto which computer components are soldered and thin wires are printed to connect the components boot To start up a computer The computer is generally booted in one of three ways by turning on the power switch cold boot by pressing the reset switch...

Page 255: ...d The number of bits of data that can be transmitted in one second Because data compression schemes enable more than one bit per voltage transition bps is equivalent to baud only if no compression is used buffer A place especially in RAM for the temporary storage of data for the purpose of speeding up an operation such as printing or drive access Data from a buffer is available more quickly than d...

Page 256: ...trol the bus without needing intervention from the CPU byte Group of eight contiguous bits Frequently written as an eight digit binary number or a two digit hexadecimal number One letter of the alphabet in ASCII code takes one byte C cache A special block of fast memory used for temporary storage of frequently used data for quick retrieval A memory cache sometimes called a cache store or RAM cache...

Page 257: ...itted number If the numbers are the same the transmission was probably OK clock Electronic timer oscillator used to synchronize computer operations The oscillator generates the timing pulses that coordinate and enable the flow of data within a digital device Also a circuit powered by battery that keeps track of the date and time for human and various system requirements clock speed The frequency a...

Page 258: ...or example stating how many times something occurs can be shorter than stating each occurrence It is shorter to say print a million white pixels than to say print white pixel number one print white pixel number two D default The system s factory setting for a specific device feature or system function A setting that a computer uses if it has not been modified by a user DIMM Dual Inline Memory Modu...

Page 259: ...c A type of CD ROM that holds a minimum of 4 7 GB enough for a full length movie The DVD specification supports disks with capacities of from 4 7 GB to 17 GB and access rates of 600 Kbps to 1 3 Mbps One of the best features of DVD drives is that they are backward compatible with CD ROM disks This means that DVD players can play old CD ROMs CD I disks and video CDs as well as new DVD ROMs Newer DVD...

Page 260: ...entium and Pentium II processors EIDE Extended Integrated Drive Electronics The EIDE specification is an enhanced version of IDE that allows for faster transfer rates and supports larger hard drive sizes enhanced VGA A video interface that offers more colors or higher resolution than VGA EPP Enhanced Parallel Port a parallel port standard for PCs that supports bidirectional communication between t...

Page 261: ... most common usage on the Internet allows a user to download files without having an account at the remote computer function key The set of keys on the keyboard usually F1 through F12 that let you get help and error message information or quickly select frequently used commands G graphics accelerator A term referring to a higher end video controller that handles high speed graphics and usually con...

Page 262: ...t adapter An expansion board that serves as a controller for SCSI devices hot key Combination of two or three keys such as Ctrl Alt D that you press simultaneously for a particular function hot plugging The ability to add and remove devices to a computer while the computer is running and have the operating system automatically recognize the change The Universal Serial Bus see USB external bus stan...

Page 263: ...rupt then returns to what it was doing I O address Input Output address How the CPU sees an I O port It puts data into this address or reads the data in it The device at the other end of the I O port gets the data from that address or puts the data there respectively IRQ Interrupt Request A signal that when received by the CPU makes it stop what it is doing to do something else An interrupt is a w...

Page 264: ...Plug and Play ISA enables the operating system to configure expansion boards automatically so that users do not need to fiddle with DIP switches and jumpers See plug and play isochronous A form of data transmission in which individual characters are only separated by a whole number of bit length intervals K kilobyte KB 1024 bytes L L2 cache Refers to level 2 or secondary cache A type of cache that...

Page 265: ...a single chip that includes an arithmetic logic unit control logic and control memory unit MIDI Musical Instrument Digital Interface An interface for connecting suitably equipped musical instruments to suitably equipped computers MIF Management Information File A file stored on a PC that holds system data such as a model ID and serial number that can be manipulated over a network from a centralize...

Page 266: ...almost CD quality audio by utilizing advanced compression techniques MPEG files allow for more realistic motion with a smaller file size than earlier formats making it a popular format for digital full length movies Files in the MPEG format have an MPG extension N nonvolatile memory Storage media that retains its data when system power is turned off Nonvolatile memory is a complementary metal oxid...

Page 267: ... determined by a command or setting whose purpose is to define or limit the characterisitc password A string of characters that the user must enter before the system allows access or system privileges PCI Peripheral Component Interface Interconnect A self configuring personal computer local bus designed by Intel Most modern PCs include a PCI bus in addition to a more general ISA expansion bus PCI ...

Page 268: ...e it without worrying about setting DIP switches jumpers and other configuration elements port Any connection by which data can enter or leave a computer or peripheral You plug cables into ports Provides the means for an interface between the microprocessor and external devices A cable connector is usually plugged into the port to attach the device to the computer processor In a computer a functio...

Page 269: ...ication in use on your computer read To extract data from a storage device such as a diskette ROM Read Only Memory Memory in which stored data cannot be modified by the user except under special conditions reset The process of returning a device to zero or to an initial or arbitrarily selected condition resolution The degree of screen image clarity Video display resolution is determined by the num...

Page 270: ...n open two memory pages at once which simulates the dual port nature of other video RAM technologies access by two different devices simultaneously See VRAM and WRAM SIMM Single Inline Memory Module A small circuit board that can hold a group of memory chips Typically SIMMs hold up to nine RAM chips On PCs the ninth chip is for parity error checking Unlike memory chips SIMMs are measured in bytes ...

Page 271: ...d drive and automatically backing up system files to a user specified device such as a tape or Zip drive sound card An expansion card designed for sound input and output Sound cards can record and play back digital audio Most also have a MIDI synthesizer which means they can play MIDI files some also have MIDI inputs and outputs super video graphics array SVGA A color bit mapped graphics display s...

Page 272: ...and is necessary to take advantage of new faster Ultra ATA disk drives The official name for the protocol is Ultra DMA 33 USB Universal Serial Bus An external bus standard that supports data transfer rates of 12 Mbps 12 million bits per second A single USB port can be used to connect up to 127 peripheral devices such as mice modems and keyboards USB also supports Plug and Play installation and hot...

Page 273: ...hat you add to the system are volatile memory See nonvolatile memory VRAM Video RAM VRAM is special purpose memory used by video adapters Unlike conventional RAM VRAM can be accessed by two different devices simultaneously This enables a video adapter to access the VRAM for screen updates at the same time that the CPU provides new data VRAM yields better graphics performance but is more expensive ...

Page 274: ...storage device write back Also called copy back A cache strategy where write operations to data stored in the internal microprocessor L1 cache aren t copied to system memory until absolutely necessary In contrast a write through cache performs all write operations in parallel data is written to system memory and the L1 cache simultaneously Write back caching yields somewhat better performance than...

Page 275: ...eved that the maximum data transmission rate over copper telephone wires was 33 6 Kbps but X2 achieves higher rates by taking advantage of the fact that most phone switching stations are connected by high speed digital lines X2 bypasses the normal digital to analog conversion and sends the digital data over the telephone wires directly to your modem where it is decoded ...

Page 276: ... Backup utility 4 29 when shipping the system 2 10 Battery 6 10 discarding 6 10 6 12 locating 6 11 problems 6 3 removing 6 12 replacing 6 11 6 12 socket 6 12 BIOS recovery jumper settings 3 54 3 56 BIOS Setup utility 3 5 Boot menu 3 23 Exit menu 3 25 Main menu 3 6 3 8 Maintenance menu 3 7 Navigation keys 3 6 Power menu 3 21 Security menu 3 19 starting 3 5 uses 3 2 3 6 BIOS updates 1 17 3 25 Boards...

Page 277: ...ager 4 4 NEC Auto Backup utility 4 29 NEC Configuration Change Notification 4 28 NEC Security 4 12 NEC Select Install CD 3 26 NEC SNMP Agent 4 12 NEC WebTelligent 4 19 password clear jumper settings 3 56 3 59 processor speed jumper settings 3 56 system board jumper settings 3 54 Configuration Change Notification See NEC Configuration Change Notification Connecting device cables 5 29 CD ROM drive 5...

Page 278: ...ents 3 17 LANDesk Client Manager 4 8 monitoring capabilities 4 9 Documentation Healthy Environment 1 20 NEC Help Center 1 20 Documentation online Healthy Environment 3 48 NEC Help Center 3 48 3 49 Drivers Installing 3 50 3 51 E Expansion boards installing 5 21 5 23 removing 5 26 slots B 4 Expansion slots locating 5 21 riser board connectors 5 22 External connectors 1 7 1 12 F Fax modem board 1 10 ...

Page 279: ...rnal hard drive 5 44 NEC Help Center 3 48 NEC SNMP Agent 4 14 storage devices 5 37 Interior 1 11 features 1 11 Intellicase chassis 1 14 power supply 1 13 riser board 1 13 system board 1 12 J Jumper settings BIOS recovery 3 56 CD ROM drive 3 62 clearing a password 3 56 3 59 configure mode 3 56 hard drive 3 61 normal mode 3 56 processor speed 3 56 recovery mode 3 56 system board 3 54 K Keeping the s...

Page 280: ...ng 3 49 NEC Security 4 12 installing 4 12 password 4 12 NEC Select Install CD 3 26 choosing a program 3 28 installing applications 3 43 introduction 3 27 rebuilding the hard drive 3 29 rebuilding the operating system 3 29 restoring the operating system 3 39 selecting restore options 3 28 using the Selective Application Restore program on a remote CD 3 45 NEC SNMP Agent 4 12 configuring for Windows...

Page 281: ...5 5 36 lamp 1 5 problems 6 2 setup 2 4 socket 1 11 specifications B 9 Power management 1 18 2 7 3 22 B 9 C 11 Power menu 3 21 Power supply 1 10 fan 1 10 socket 1 11 voltage selector switch 1 10 Power saving features 2 7 Preparing the device 5 28 Preparing the system for shipment 2 10 Primary IDE device 5 30 Printer connection 2 3 port 1 8 Problems 6 2 booting 6 3 6 4 6 5 CD ROM drive 6 7 common 6 ...

Page 282: ...nch hard drive 5 44 battery 6 10 cover 5 7 front panel 5 40 system board 5 11 Reset button 1 4 Restoring applications 3 43 operating system 3 39 Riser board 1 13 drive connectors 5 29 5 31 5 32 5 33 RJ 45 connector 1 9 2 3 ROM BIOS 1 17 S Safety precautions option installation 5 3 Secondary IDE device 5 30 Security features chassis intrusion notification 1 22 NEC Security 1 21 password 1 21 unatte...

Page 283: ...environment B 10 power B 9 processor B 2 RAM B 2 ROM B 3 speakers B 8 video board B 8 Speed processor 3 8 Storage device installation 5 27 5 28 5 37 device cables 5 29 device preparation 5 28 device slots 5 28 System board care 2 7 connectors 1 12 features 1 12 jumper settings 3 54 removal 5 9 replacing 5 11 System care keeping the system in good condition 2 9 moving or shipping the system 2 10 pr...

Page 284: ...rd 3 20 Utilities BIOS Setup 3 5 Cheyenne Backup 1 19 Flash 3 25 LANDesk Client Manager 1 19 4 4 McAfee VirusScan 1 20 NEC Auto Backup 1 19 4 29 NEC Configuration Change Notification 1 19 4 28 NEC Desktop SNMP Agent 1 19 NEC Security 1 20 4 12 NEC SNMP Agent 4 12 NEC WebTelligent 1 20 4 19 V Verifying processor speed 3 56 VGA connector 2 2 Video board 1 10 B 8 VirusScan 1 20 Voltage selection swit...

Page 285: ...kard Bell Way Sacremento CA 95828 0903 916 388 0101 declare that the product NEC PowerMate 5100 is in conformity with part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ...

Page 286: ...r there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betwe...

Page 287: ...a replacement incorrect de la batterie Remplacer uniquement avec une batterie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant Battery Disposal Do not place used batteries in your regular trash The nickel cadmium or nickel metal hydride batteries must be collected recycled or disposed of in an environmentally ...

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