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DNA Engine Dyad Operations Manual
10-2
Sources of Problems
The Dyad cycler is designed to handle even the most stringent thermal-cycling requirements.
A major strength of the Dyad cycler is its flexibility, which allows multifaceted and demand-
ing cycling protocols to be implemented with the greatest of experimental and programming
ease. However, occasional problems may still be encountered.
Problems can result in a number of ways. We group them as follows:
• System problems
• Problems in power up
• Problems in system performance
• Problems with Alpha units
• Problems due to environmental conditions, setup, and maintenance
• Problems related to protocols
When troubleshooting a difficulty, it is advisable to have the following pieces of information
available, should it become necessary to contact MJ Research, Inc. for assistance:
• Serial and catalog numbers for the base as well as Alpha units
• Exact nature of the problem
• Frequency of the problem (i.e., is the problem repeatable)
• Steps already taken to troubleshoot the problem (i.e., controls performed)
System Problems
The Status window was reviewed in Chapters 5, 6, and 7, covering the creation, editing,
and running of programs. For a review of the basic menus of this window, please review
these chapters.
In the Status window, the <View> submenu allows the user to view the <Error Log>. Entries
will be made to this log if a user terminates a program before its end, if the cycler terminates
a program before end, or if the cycler encounters a serviceable issue before the termination
of the program, but was able to complete the program. Problems and error messages can
either be cycler or Alpha unit specific. In each case, a recommended action is listed and
should be followed. Under no circumstances should a customer attempt service of a Dyad
cycler or an Alpha unit, as this will result in a voided warranty and may not result in complete
problem resolution. The only exception would be minor maintenance of the units, such as,
removal of vent blockage or routine cleaning, as outlined in Chapter 9.
Summary of Contents for DNA Engine Dyad PTC-220
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Page 136: ...11 9 Alpha Units and the Remote Alpha Dock System Figure 11 5 Flush mounting template ...
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Page 157: ...Declaration of Conformity DoC 1 ...