MG Gloster, Manual, Page: 251 / 264

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negligence / intentional driving of the vehicle or tampering with the
vehicle, even after becoming aware of the breakdown / fault /
damage.
• If the vehicle identification number (VIN) of an insured vehicle is
declared as total loss by the Insurer, the Roadside Assistance (RSA)
provided in respect of such vehicle shall become null and void with
effect from the date VIN of such vehicle is declared as total loss by
the insurer.
General Terms and Conditions
Remain with your Vehicle
• Once you have called MG Roadside Assistance, it is vital that you
stay with your vehicle. Should the MG Roadside Assistance
representative arrive at your vehicle while it is unattended, the
necessary work will not be carried out.
Adverse Weather
• On occasion, adverse weather conditions such as floods, heavy rain,
thunder / lighting, other natural calamities or other external factors
may affect our ability to provide services and it may become
physically impossible to assist you until the weather improves.
During such times, our main priority will be to ensure that you and
your passengers are taken to a place of safety; the recovery of your
vehicle may not be possible until weather conditions permit.
External Factors
• MG will take every effort to reach you once you make the call
however external conditions (including traffic, strike etc.), could
delay such an effort.
Locked Keys
• Whilst we will always endeavour to provide assistance by the most
efficient method, modern security systems sometimes make it
extremely difficult for us to gain entry to your vehicle at the
roadside should the spare keys not be available. If a forced
emergency entry is required, you will be asked to sign a declaration
stating that you have granted permission for this to take place and
confirming that all costs relating to any resulting damages to your
vehicle will be your sole responsibility.
Replacement Costs
• The replacement cost for any damaged part of the vehicle shall not
be covered by MG Roadside Assistance, unless it is covered under
any other warranty(ies) provided by MG Motor, including the new
vehicle warranty, as may be applicable and / or subscribed to by the
owner of the MG vehicle.
Right of Refusal
• MG Roadside Assistance shall have the right to refuse any or all
benefits under the program, if it is found that you had furnished false
information relating to your eligibility or entitlements to the
benefits provided under this program.
Disputes
• Courts situated within the jurisdiction of Gurugram alone shall have
the exclusive jurisdiction to decide all disputes that may arise under
this service.
ROADSIDE ASSISTANCE CHANGE OF OWNERSHIP RECORD
Change of Ownership Record
Model
Registration or
License Number
VIN
New Owner’s Name
New Owner’s Address
Telephone No.
If resold by MG Motor Dealership
Enter Dealer Stamp in Box above