MG Gloster, Manual, Page: 248 / 264

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authorized workshop, customer can be provided onwards travel to/
back to destination. Mode of travel can be Air/ Rail/ Road. Subject to
distance being max of 500kms. (maximum of legal carrying passenger).
Program Overview
Definitions
• Covered Customers:
The owner (or driver) and all the passengers travelling in the vehicle
at the moment the roadside assistance was required, up to the legal
passenger limit of the vehicle. The customer may be asked to
produce car/other identity documents to verify the eligibility under
this Program.
• Covered Vehicles and period of cover:
All new MG vehicles sold by Authorised MG Dealers in India are
eligible for free MG Roadside Assistance with Pan India coverage
(except islands, areas with limited entries). Vehicles will be covered
under this program for a period of 3 years from the date of sale of
the vehicle.
Assistance will be provided no matter where you are (i.e. at home,
on the roadside, on the highways, in a parking lot, etc.), as long as
you are not already at an Authorized MG Dealer.
Non-covered Events
MG Roadside Assistance is designed to help only in “covered events”
that lead to stoppage / immobilization of your vehicle. As a result, this
program will not cover following events, including but not limited to:
• Faulty fuel gauge
• Speedometer not working
• Air-conditioning is not working
• Passenger door(s) cannot be opened when there are no
Taxi
If your vehicle is recovered to an authorized MG Dealer, MG Roadside
Assistance will also provide taxi assistance.
Custody Services
If towing is delayed, or if the technician on spot is unable to fix your
vehicle, MG Roadside Assistance will arrange for a personnel to take
custody of your vehicle.
Vehicle Recovery following an Accident
If your vehicle is unable to be mobilized following a road traffic accident,
MG Roadside Assistance will organize to send a recovery vehicle to
recover your vehicle from the accident site to the nearest authorized
MG Dealer.
Vehicle Repatriation
In the event of the Covered Vehicle experiencing a breakdown/ accident
beyond 100km from homecity, and the vehicle being towed to nearest
authorized workshop, post repair customer & bill being settled by
customer vehicle can be delivered back to customer location upto 200
kms.
Medical Coordination
In case of a medical assistance required by you during the breakdown,
MG Roadside Assistance team will help for the medical coordination.
Accommodation Assistance
In case of a breakdown occurring far from your hometown (not less
than 100 kilometres), and if so needed by you, MG Roadside Assistance
will help provide a hotel accommodation for you for one night.
Onward Travel
in the event of the Covered Vehicle experiencing a breakdown/accident
beyond 100km from home city, and the vehicle being towed to an
ROADSIDE ASSISTANCE
• Front or rear windscreen wipers faulty but weather conditions
are fair
General Exclusions
The following scenarios are general exclusions under the MG Roadside
Assistance and therefore MG Roadside Assistance will not be
responsible for any assistance costs as a result of any of the following:
• Vehicle is involved in motor racing, rallies, speed or duration tests,
practice runs, or operated outside, subject to the exclusivities
provided herein and in the owner manual;
• Assistance is required as a result of wars, riots, uprising, mass
political demonstrations, pillage, strike, use for military purposes or
acts of terrorism, earthquake damage, freak weather conditions,
atmospheric phenomena, nuclear transformation phenomena or
radiation caused by artificial acceleration of atomic particles;
• Breakdown is caused by deliberate damage, or participation or
abetment in a criminal act or offence;
• The immobilization is resulting from damage caused by intervention
of the police or other authorities;
• Any damage resulting from the use of the vehicle against the
recommendations of the owner manual;
• Any consequential costs and / or damage to property as a result of a
breakdown;
• Vehicles kept in a non-roadworthy condition or not serviced in
accordance with the manufacturer's recommendations;
• The damage / immobilization is caused due to any repair work done
on the vehicle is from a workshop which is not a member of the MG
Authorised Workshop Network;
• The damage / immobilization is caused to the vehicle due to the
passengers in the vehicle
• Boot cannot be opened
• Front and / or rear demisters are not functioning
• Horn is not functioning
• Damaged door mirrors
• Rear view mirror is damaged, but it does not obstruct the
driver's vision
• Damaged or faulty fuel cap but vehicle has not run out of petrol
and there is enough fuel in the tank to enable the vehicle to
reach the nearest Authorized MG Dealer
• Sunroof cannot be opened
• Sunroof cannot be closed but weather conditions are fair, and
the vehicle is not exposed to any security risk
• Windows cannot be opened
• Windows cannot be closed but weather conditions are fair, and
the vehicle is not exposed to any security risk
• Seat adjustor is faulty, but the vehicle can be safely driven
• Passenger seat belts are faulty but there are no passengers in the
vehicle
• Faulty security system unless the vehicle is immobilized or unless
the alarm is sounding continuously
• ABS lights are illuminated
• Air bag warning lights are illuminated
• Traction control lights are illuminated
• Other non-safety related lights/service warnings are illuminated
• Vehicle runs out of windscreen wiper fluid
ROADSIDE ASSISTANCE