Mercedes-Benz EQS, Operator'S Manual

Page: 367 / 565

#
Select
Call
.
R
A er your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
/
page 367).
R
The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
%
In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Centre with Call
later , the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arr Arranging a ser anging a service appointment via a Mer vice appointment via a Mercedes cedes
me call me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
#
TTo arr o arrang ange a ser e a service appointment vice appointment:: select Call .
A er your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con rm the appoint-
ment and if necessary consult about the
details.
%
If you select
Call later
a er the service mes-
sage appears, the message is hidden and
reappears at a later time.
Giving consent t Giving consent to dat o data tr a transf ansfer dur er during a Mer ing a Mercedes cedes
me call me call
RReq
equir uirements: ements:
R
There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel (
/
page 362).
%
The prompt to con rm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the Do
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request?
message is shown.
#
Select Yes .
Relevant identi cation data is transmitted
automatically.
364 364 MBUX multimedia system