Mercedes-Benz EQS, Operator'S Manual

Page: 366 / 565

Making an emerg Making an emergency call ency call
#
To open the cover of SOS button
2
, press it
brie y.
#
Press and hold SOS button
3
for at least one
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.
Inf
Infor ormation about t mation about the Mer he Mercedes me call using t cedes me call using the he
me butt me button on
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
(
/
page 362).
Using the voice dialogue system you access the
desired service:
R
Accident and Breakdown Management
R
Mercedes-Benz Customer Centre for general
information about the vehicle
You can nd information on the following topics:
R
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
/
page 365).
Calling t Calling the Mer he Mercedes-Benz Cust cedes-Benz Customer Centre omer Centre
using t using the multimedia syst he multimedia system em
RReq equir uirements: ements:
R
Access to a GSM network is available.
R
The contract partner's GSM network coverage
is available in the respective region.
R
The vehicle must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system:
4
©
5
Phone
5
©
#
Call Mercedes me connect .
A er con rmation, the multimedia system
sends the required vehicle data. The data
transfer is shown on the central display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling t
Calling the Mer he Mercedes-Benz Cust cedes-Benz Customer Centr omer Centree a er a er
aut automatic accident or br omatic accident or breakdo eakdown det wn detection ection
RReq equir uirements: ements:
R
The vehicle has detected an accident or break-
down situation.
R
The vehicle is stationary.
R
The hazard warning lights are switched on.
%
This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.
MBUX multimedia system 363 363