Task: assigning user permissions
CentreVu CMS Administration
Viewing, assigning, deleting, or changing ACD access
9-11
Reference
•
The default permission for ACD Access is yes, which gives all
users access to all ACDs (real or pseudo).
•
To turn off a user's access permissions to an ACD (real or pseudo),
delete that user's permissions for the ACD instead of clearing the
Read and Write check boxes (this saves disk space). Then the
CentreVu
CMS default of no permissions is in effect for that user
for that ACD.
•
For each ACD, you can give users read and write permission, read
without write permission, or no permission.
•
If you turn the ACD read/write access permission off for any user,
read/write access permission for all splits/skills, trunk groups,
vectors, and VDNs (if you have Call Vectoring) in that ACD is
overridden by the ACD permission.
•
Assigning only necessary access permissions ensures the best
system performance.
•
If you try to change access permissions for a split/skill, trunk
group, vector, or VDN when the user has no access permission for
the ACD, an acknowledgement tells you that the user does not
have ACD access and that the change does not affect the user's
ACD access permissions.
•
If you remove a user's access to his or her login ACD, you must
change the user's login ACD.
•
You can put the ACD Access window on a script. See “Task:
automating your activities with scripting” for more information.
•
You can put the ACD Access window on a timetable. See “Task:
using timetables and shortcuts” for more information.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...