Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing location IDs
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Viewing, adding, deleting, or changing location IDs
Overview The location ID is a number assigned to voice terminals to track
individual agents. Location IDs can be assigned to trunks and used to
track groups of agents by location. VDNs and vectors do not have
location IDs associated with them because they operate independently
of locations.
Prerequisites
• Only the numbers one to 44 can be used for location IDs.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1 From the controller window, select Commands | Dictionary, or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2
On the Operations tab, select Location IDs.
The Location IDs input window opens.
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3
In the Location Name field, type the name of the location you want to
view, add, delete, or change.
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4
In the Location ID field, type the corresponding number from one to 44
to identify the location named above.