Lucent Technologies CentreVu CMS Administration, User Manual

Page: 188 / 456

Task: administering your call center CentreVu CMS Administration
Changing VDN-to-vector assignments
7-16
............................................................................................................................................................................................................................................................
Changing VDN-to-vector assignments
Prerequisites
• You can assign multiple VDNs to a single vector, but you cannot
assign a VDN to more than one vector.
• You cannot exit this window until the switch responds to your
changes.
• When scheduling VDN moves, group all VDN moves together on
one timetable or schedule them far enough apart so that one move
completes before the next one starts.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1
From the controller window, select Commands | Call Center
Administration or select Call Center Administration on the toolbar.
The Call Center Administration selector window opens.
...........................................................................................................................................................................
2
Select Operations | VDN Assignments.