Task: administering exceptions
CentreVu CMS Administration
Task reference: reports
8-56
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Task reference: reports
•
The Audio Difficulty exception, found in the Trunk Group
Exceptions selection of the Reports menu, is always provided for
all switches that support event (stroke) counts.
•
Whenever you define or change exceptions,
CentreVu
CMS
starts checking for the exceptions immediately, as long as data
collection is on.
•
For any exception type, the occurrence threshold must be from 0
to 999.
•
For timed exceptions, the time limit for each occurrence must be
from 0 to 28,800 seconds (the equivalent of 8 hours).
•
If you set a time limit for an activity, you must also set an
occurrence threshold for the same activity.
•
You must select Find one on the Actions list before selecting
Modify so you will get the current settings.
•
The default setting is off (not active) for most exceptions.
Exceptions checking for the following events, however, is always
turned on. These events cannot be turned off.
–
Malicious call traces
–
Data collection disruptions
–
Agent attempts to log in with more than one login ID
•
You are notified of exceptions in two ways:
–
When you have set exceptions, the exceptions count in the
status bar increases by one every time an exception threshold
is met or exceeded.
–
The PC beeps.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
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